Hi, I'm in my second day of a 7-day travel pass. The Rail Planner App is not working, the issue is the same that happend to Tarek here https://community.eurail.com/eurail-interrail-passes-41/mobile-pass-disappeared-completely-771 but his solution it's not working for me. I've sent emails to support but anyone is answering. The mobile pass doesn't shows in the app section and that section requests me to add a pass. When I do the proper steps, the app says me that the mobile pass has been added in this phone and I can check it in the app section. It's a loop: when I go back, the pass stills missing. Any idea?
Hey everyoneI tried to book a reservation on italiarail.com but I cant figure out which number is the “passholder number” that is requested… I’ve got a paper pass and already tried the cover number and booking number, but everything is “Invalid”. Has someone got a solution for this problem? CheersKati
Hello Community.In to days i will travel from Berlin to geneve with a train change in Olten. I will only have 15 minutes to change trains and now i wonder what i will have to do, if i missed my train from olten to geneve due to the first train from berlin to olten arriving late.Thank you very much,Claudio.
Hello,my name is Finn. I bought an Interrail ticket with a 50% discount.The country of residence on my ticket is Germany, but I actually live in Austria.I haven't activated the pass yet. Is it possible to change the country of residence from Germany to Austria? Best regards Finn
I have spent all morning trying to book a reservation for us in August, using our Global Interrail Pass, for a Blue Star Ferry crossing from Piraeus to Syros.The Pass gives you a 30% reduction and this is indicated on the booking form, with the reduced ticked price. There is a box where you have to fill in your discount details and I give the pass numbers of our activated Global Pass. However, when I get to the point when I want the payment to go through, a box flashes up saying that “The document number is not valid”.I tried this several times, then called the Greek number at the bottom of the page. The very helpful, English-speaking person who answered tried to book this passage for me, but lo and behold, the Global Pass number was indeed not valid. It needed to be a different number from the Rail company, ie Interrail. Nothing on their site, but a useful post on this forum which gave a link to activate a Pass Cover number which could be used for making reservations, starting with I
Hello, does someone know, if the Interrail/Eurail Pass will be valid on the new Frecciarossa services Milan-Turin-Lyon-Paris starting on Saturday? When yes, how much will the reservation cost? Thank You!
When I check out for a global pass, the only option it gives me is mobile -- no way to get a paper pass. How do I get a paper pass? I’m in the USA.
Similar to another post without proper answer. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. I have reached out to customer support with no answer. Can I get my mobile pass turned into a paper pass to end this nightmare? Any other suggestions?
Due to unfortunate circumstances, I had to interrupt my trip and used both my inbound/outbound travel days to The Netherlands.When I want to resume my trip from my home country, I can use my Dutch subscription until the border. However, how does it work with Interrail? Can I use my pass starting at the border, or at the first station after the border? In other words: Do I need to buy a supplementary ticket from the last Dutch station to the first non-Dutch station? Or do the two different train cards merge seamlessly?
Hi, looking up reservations on the Thalys on the EURail site and saw that reservations were required but no sign that reservations weren’t available for passholders. I bought my family EU passes because we are taking the train for several days, and then went back to make the reservation, and it’s no longer available because they have allocated all their seats to passholders. If I had known I couldn’t get a reservation with the pass I would not have bought it! What can I do besides just request refund?I feel like this is a flaw on their reservations page-- if a reservation is not available for pass holders, they should list it on their route itineraries, even if a pass is not yet added to the account!
I started travelling today with the interrail mobile app. Although I managed to get it all up and running for the first two legs of the trip, I am having critical issues with the app right now. The problem is that the rail planner does not work anymore: each time I select a departure or destination, the planner resets again so it is impossible to add a new leg to my trip. The FAQ states that it is also possible to add journeys manually, but this option seems to be missing in the app I have (version 19.0.0 om android 10). So in essence it is downright impossible to add any journeys to my pass and thus to get a valid ticket, so I cannot travel any further. How can this be fixed?I also contacted the support via email, but they say they will only answer within 7 days, which I think is pretty long if you are stranded with an app that is not working.
if I want to take a train without reservation how do I check in. I don’t see a QR code or something on my interrail.
I recently got a new phone for our upcoming trip to Italy. Same number just different phone. I arrive in Italy in 3 days (9/6) and need to be able to access my pass. I am able to log in and see the confirmation of the order but am not sure if this is good enough to travel with? It states it cannot add my pass to my mobile device via the app because it was previously on my old phone.
Hello,Last week i started my interrail trip from Vienna - city of residence - to Stuttgart. I was using one of my inbounds/outbounds and everything was fine so far. Today I tried to book my trains to France and realized that the country of residence, mentioned on my pass is Germany - maybe cause I have German id, but just living here for summer -. Is there any chance to change the county of residence after already activating the pass? Would be really helpful cause I planned Germany as the spot where I will start all my travels.thanks
Hi everyone,I want to take the ferry from Italy (Ancona or Bari - doesn’t matter) to Igoumenitsa in Greece. Does somebody know which ferry company is included in the Interrall Global Pass? Or can I just board any ferry of any company and show my Interrail Pass and it will be accepted?Thank you! Cheers, Annabelle
Hi, I can’t see the train reservations in my account in reservation overiew. Is it normal?
I booked several seat reservations weeks ago and they all showed up in the reservation overview, I also checked two days ago and they were there. However, today they aren’t there anymore. Has someone experienced something similar? Is this a technical bug? I am really worriedFor information: I tried using a different browser, my phone etc. and it still doesn’t show up. One train I made a reservation for got cancelled, could that be the issue?
A few weeks ago I booked a few reservations. I received the confirmation mail and tickets and there were all in my reservation overview. But when I log in now, I don't see the reservations in my overview anymore. I do still have them in my mailbox, but when they're not in the overview anymore does that mean they're cancelled or something (i didn't get an email about this), or is this a technical issue?
My friend bought a mobile pass for me as a present, but entered the wrong country of residence by mistake. I have asked customer service to change but they say it’s not possible.. but everywhere on this forum I see that people did manage to get the country changed.. what can I do? I am planning to travel in August so still some time left. I do not have the funds to by a new card myself..
Hey Interrail Team,I want to change my country of residence, when I bought the pass it was put to Germany. But my actual Country of Residence is Austria. I read that it is possible to change before the start of travelling. I havent yet activated my pass, could you change it for me or I should I proceed? It is quite urgent, as I would start travelling very soon. Thanks in Advance!Best, Maret
Hello,Slightly confused about two things, if someone can help..First, I see posts from 9-10 months ago saying how you need to reserve a ferry ticket through email. Is this still true in 2022? There are online ferry websites of companies that cover the pass that offer tickets where you can enter a discount if you have Interrail pass, directly while buying the ferry ticket (like 20-30%). However, I didn’t see the option for the travel day pass discount.Also if someone can answer, this page here says that the 4-day travel pass only cover “Four FREE domestic trips” for Blue Star Ferries, not 4 days. I’m not sure which is true, or if I’m reading it wrong or if it’s a typo.
Hello friends! I have an urgent situation – when I booked my interrail pass, I mistakenly entered Germany as my country of residence as this is where I planned to depart from. My actual country of residence is UK. I only realised the mistake after starting my journey, and since I have already travelled through Germany twice, I cannot do so again, which will effectively ruin my trip!I have tried to reach out to customer support, but have not yet received any feedback.Can an Interrail/Eurail representative please get in contact with me. I am meant to travel tomorrow and need this problem fixed ASAP!Thanks in advance!
Hi there! I am currently travelling, so this is really urgent. I just recently moved to Sweden and when I bought the rail pass I still had my address in Germany. I would like to change my pass address to Ritarvägen 8, 16831 Bromma, Sweden.Could you please help me out? I would appreciate your help :)I already opened quite a few tickets on Zendesk already. Please excuse the spam, but I am wasting money on tickets.Best regards,Johannes
Hi there!! I’m Sanne and in 2019 I won a DiscoverEU Interrail pass. This year I am going to Sweden using the pass and my friend wanted to join me so he bought the same pass as I have. To get to Sweden we need to book some seat reservations. I added him to my trip after reading some community q&a’s. But now I still can’t book. I can book all the reservations for myself, but not for him or us both. It says they’re not available when I try to book them yet I can book them for myself alone. If anyone knows what to do, please let me know
My friend bought an interrail ticket for me but entered my country of origin rather than my country of residence. Now I would like to change it. I already contacted the customer service but they still did not reply, and I already see some of the trains I would like to take getting booked out. However, I read that customer service can only change the country of residence if the pass is not activated yet, so I dont want to book the trains already (as then I would have to pay reservation fees twice). Is there a way to book trains already, to change country of residence yourself, or to speed up the process? Happy about any tips!
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