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1577 Topics
Joanne Bowlt
Joanne BowltNew aboard
asked in Ask the community
How to add a journey from the website to the App

How do I add a journey from the website to the app? 

311
Angelo
Railmaster
1 year ago
G
Keeps calm and carries on
gilitravelKeeps calm and carries on
asked in Ask the community
Train fully booked

What do I do now?Do I buy a seat on the spot?What is the smartest way? 

1627
R
Railmaster
1 year ago
G
Keeps calm and carries on
gilitravelKeeps calm and carries on
asked in Ask the community
HILFE Interrail Pass

Ich habe ein 15 Tages Pass während einer Aktion gekauft.Nun habe ich einen 10 Tages Pass innerhalb von 2 Monaten gekauft.Ich kann den 15 Tages Pass nicht rückerstatten.Was mache ich jetzt?Ich bin in panik.

473
D
Full steam ahead
1 year ago
Wieteke Van Der Stelt
Keeps calm and carries on
Wieteke Van Der SteltKeeps calm and carries on
asked in Ask the community
Night train

Hello, I have a trip fully plannend to Zagreb on the 9th and back on the 16th of september. I had booked everything except the reservation for the nightjet. Now i was going to plan and i see that there are no tickets avaible for the reservation for the nightjet. I dont care if its a seat or a sleepingcoupe. I would be happy with everything. But my question is, is there any option that there are coming tickets avaible to reservate? Or can i find it anywere else? Or maybe i just go on the train without the reservation? I checked also the BB site but also no tickets. Is there a person who had also expired this? Please help! 

12711
M
Railmaster
1 year ago
Bilge Soylu
Bilge SoyluRail rookie
asked in Ask the community
missing train info on the app

i updated the DiscoverEu app yesterday and i cannot see few specific information about the trains ever since. it used to provide us with codes or names of the trains but they're all missing right now. i haven't checked the interrail-eurail website yet and i believe the codes are still there but does anyone know what happened to the ones on the app?

523
A
Railly clever
1 year ago
L
LeticiaNew aboard
asked in Ask the community
Bought pass (France). Useless... cant get reservations... to any location... on any day I try (2 weeks ahead)

How do I deactivate the pass? How can I get my money back.Haven't been able to use it. I see that the train has seats at E26… once I click on it, the fee becomes E48.. and when I proceed to validate and pay… invariably reads “Sorry, something went wrong. Please try again later or find another connection. This connection will be removed from your cart.” I am so frustrated with EURAIL… waste of money and waste of precious time I want my money back. or a solution that works. Please help.

3732
A
Railly clever
1 year ago
Barbara Freedman Brezel
Barbara Freedman BrezelNew aboard
asked in Ask the community
need to book transportation from Barcelona to Seville

i am not sure which train to book between cities in Spain. Looking for most efficient and safest 

441
R
Railmaster
1 year ago
T
TlbbNew aboard
asked in Ask the community
Limitation to use interrail benelux in country where you live also applies to expats from EU?

Dutch residents cannot use the Interrail Benelux Pass to travel in the Netherlands, but what about expats from EU that are living in the Netherlands, does the same limitation applies?

806
Y
Full steam ahead
1 year ago
Onkel Pascal Anton Schlentzek
Onkel Pascal Anton SchlentzekRail rookie
posted in Ask the community
Reservierungen Polen

Guten Tag, Ich bin grad ein bisschen verunsichert. Ich habe über Interrail ein Platz im Zug reserviert, in der Rechnung stand jetzt nicht die Hausnumner.Ich hatte die Straße und die Hausnummer getrennt geschrieben.....hoffentlich ist die Nummer auf dem Brief angezeigt und findet den Weg zu mir.Habt ihr da Erfahrung? Ich find einfach kein Weg interrail zu fragen.Danke Gruss Pascal 

586
Onkel Pascal Anton Schlentzek
1 year ago
Twinkle Mitchell
Keeps calm and carries on
Twinkle MitchellKeeps calm and carries on
asked in Ask the community
Remaining travel days on Global Pass

Hi experienced travellers,Need an advice. If i am to cut short my country hopping and just stay in switzerland as the last leg of my journey,  Can i use my remaining 4 travel days  (out of 7 in 1 month global pass) in Switzerland? Instead of buying a Swiss Travel Pass (after seeing how much it cost). Suggestion and inputs much appreciated, thanks!

581
D
Full steam ahead
1 year ago
Eleonora Fadelli
Eleonora FadelliNew aboard
asked in Ask the community
Travel day

I have to go from Italy to Belgium, I have to take a night train at 10pm and I have to change the train at 8am and again at 10am of the following day, Is considered 2 days of travel or Just One? 

361
A
Full steam ahead
1 year ago
Timothée Longeat
Timothée LongeatRail rookie
asked in Ask the community
papers ticket didn’t arrive on time

We make a mistake during our plan and we have to receive on train tickets but we can’t.  in fact the web site told us we didn’t will receive the tickets in time.  What can I do.  Pleaaase 😢

1113
T
Full steam ahead
1 year ago
E
EkaitzRight on track
asked in Ask the community
Cancelling a day in an active pass

Let’s say my pass started last monday and i have a trip planned for saturday…. Could I cancel it and get the travelling day back to use it another day?

471
R
Railmaster
1 year ago
Daniel Dellos
Daniel DellosRail rookie
asked in Ask the community
planner app incorrectly showing as a loop

The app is incorrectly showing my final destination as looping back to my first location. It is therefore incorrectly showing total distance in statistics is there a way to show the journey as one way rather than round trip?

693
M
1 year ago
T
Thomas H.New aboard
asked in Ask the community
No confirmation email for refund request?

I sadly had to change travel plans quite abruptly and submitted a refund request for my pass, it was confirmed and stated to be refunded yet I received no confirmation email?

1417
R
Railmaster
1 year ago
Ander Brooklyn
Ander BrooklynRail rookie
asked in Ask the community
Billete Interrail no me ha llegado a mi domicilio

Hola:Hice la compra de un billete interrail hace más de un mes y aun no me ha llegado a mi domicilio a día de hoy. Me gustaría realizar la devolución del billete y el dinero, he intentado contactar con atención al cliente y correos electrónicos, pero me es inútil ya que no tengo ningún tipo de información o solución ante el inconveniente. Gracias. 

2398
Olga.
1 year ago
Alfir Latypov
Alfir LatypovRail rookie
asked in Ask the community
about travel days

Hi, I would like to ask you: if I go by night train at 23:56 I won't use the second travel day. But if the train will have a delay for example 20 minutes, so I go at 00:16 but officially it starts at 23:56. So would it be a problem? Shall I use the second travel day? 

392
Alfir Latypov
1 year ago
Ghaith Rahwanji
Ghaith RahwanjiNew aboard
asked in Ask the community
Travel day

Helloo there! I am wondering if I can travel to two or multiple destinations in the same day during my local interrail pass in France?For example: marseille to nice and coming back (nice to marseille). If someone has an answer please hit me up.Regards,Ghaith

381
R
Railmaster
1 year ago
E
EkaitzRight on track
asked in Ask the community
Multiple interrail passes in a year

Hello i have a question. Is there a limit for the number of passes you can buy a year? Could I activate a new pass as soon as the active one ends?

751
R
Railmaster
1 year ago
Wecandothis
WecandothisRight on track
asked in Ask the community
buying spanish seat reservation in France

We are currently in France (Cannes) after almost 6 weeks of successful planned Eurail  travelling We are now considering spending some down time in Spain. Is it possible to buy seat reservations  in all French stations for Spain. I can purchase through the Eurail app but says needs to be printed  which I can’t do. We want to buy  tickets from Girona to Malaga on 31/7/23. As always any advice is appreciated

544
Wecandothis
1 year ago
T
Tim56494Right on track
asked in Ask the community
Problem with reservation

Hello everyone, I’m going on a trip with friends during August and we are encountering some issues with the reservation. We are doing a trip from Paris Nord to Amsterdam Centraal and the Interrail app stats that we need a reservation. However, we can’t find any seats neither on the interrail website nor the b-europe one (there’s even 0 train found). Does anyone have an idea how to solve this problem or if we can take the train without reservation (because even with other trains the same day or the day after the reservation is not possible). The second problem we have is that for a trip from Prague to Offenburg. The interrail app stats that a seat reservation is required but on the website it stats that it is not needed. It is a night train, should we do the reservation ?  Thank you very much for your help :)

877
T
1 year ago
J
JohnLRail rookie
asked in Ask the community
first class

I have a first class global pass. I use interrail for the first time. When I want to use a nighttrain (euronight or IC) sometimes it seems that there's no first class, so I have to make a reservation for second class. Does anybody know how to handle? I can't find this in information. Thanks. 

1444
J
1 year ago
C
CharleyyjjNew aboard
asked in Ask the community
wasted outbound journey

I added an outbound journey from my COR to my pass, this was for London to Brussels. when I arrived to get on the eurostar, they said I could not board as I did not reserve a seat. Interrail app did not suggest I needed a reservation for this train time.I have now had to book onto another outbound journey tomorrow, but it will use up 2/2 outbound inbound journeys.What am I to do when I need to return to my COR at the end of my trip?  

701
R
Railmaster
1 year ago
W
Wanderfalke.17New aboard
asked in Ask the community
Mobile Pass expired after four days because of not using the phone

I commanded a ticket on April 9 2023 for 7 days within one Month  starting 1st June2023 I used this ticket for 4 Trips between 1. and 9. June and arrived in Nantes La Baule France. There I spent some days with a friend and I did not use my Smartphone because I had no possibilty to charge it and we had no Internet Connection. When I wanted to look at my ticket some days later, I read that it was expired. For continuing my trip to Bordeaux and for my trip back to munich I had to buy new tickets and I got big troubles in the train. I could only show my reservations to the controller but I had no valid ticket on my smartphone.How can I get my money back?

901
R
Railmaster
1 year ago
Vilma
VilmaRight on track
asked in Ask the community
Only the first "My Trip" had a slider switch to add to the pass, a;; other My Trips for other day journeys dont have a slide switch

First Time user of Eurail. I will be in Europe for about 15 days holiday as a single traveler, we used the planner on the app to find the 7 train journeys I need to take, and we saved each one as a my trip (I have 10 days over 2 months) but now I look at it, we connected the first My Trip to the pass, even managed to work out how to get a seat reservation, because as per the instructions we read it had a slide switch to connect it to the pass. None of the other 6 my trips seem to have this slide switch??? I haven’t reserved seats yet on the other journeys, is that why there is no slider switch?? I need to take the other 6 journeys during my 15 days in Europe.I can’t understand, there doesn't seem to be any useful instructions. Please help, my next journey is in 3 days. 

1006
M
Full steam ahead
1 year ago
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