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Eurail & Interrail Passes

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Michaelvdb1993Rail rookie

asked in Eurail & Interrail Passes

erselkulaRail rookie

asked in Eurail & Interrail Passes

Your pass is not valid in some of these countries

helloi have a global pass. when i select train Bern to Roma it writes your pass is not valid in some of these countries. i am residence of switzerland. Last week i used pass Switzerland to Germany without problem.when i choose Milano- Roma same error happens.

2 years ago

Lilly VogtNew aboard

asked in Eurail & Interrail Passes

Adding journeys and missing connections

Hi guys I have two questions! First: Can I add a journey to my pass the day of the journey? Or does it need to happen way beforehand? Secondly: What happens if I miss a train - Can I just take the next one without any problems, if it‘s still on the same day? Thank you! Help would be much appreciated!

2 years ago

Pomme Mathilde WoltmanRail rookie

asked in Eurail & Interrail Passes

Broken device urgently need help

My device is broken and I am trying to add my mobile pass to my new device. On the website it says I need to contact customer service but I cant reach them already for 3 days. Can someone from interrail please help me? I need to use the mobile pass tomorrow. Thank you!Pomme

2 years ago

Sina BluhmNew aboard

asked in Eurail & Interrail Passes

Specifique question about a journey in your home country (just to be sure)

Hello, I am a german citizen traveling for a while in France now. Last minute I realise I need to go home for some days. To travel over Switzerland back to France. I am think of buying the interrail pass 4 travel days in a month. But since Germany is my home Country and I am only allowed to travel in and out once, I wonder if I am allowed to use my first journey from France as my “travel back” and my second journey to Switzerland as my “travel out”?Thanks for all helpSina

2 years ago

Julian WebbNew aboard

asked in Eurail & Interrail Passes

Exact travel duration

How is the travel duration calculated exactly? I would like to use a two month pass and travel from 17.08 - 17.10. Does this work? Or does “two months” mean “8 weeks”?Thank you for your help!All the best

2 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

IPhone screen shot of QR code of Pass

Traveling with 8 adults. All QR passes are on one IPhone. In case of emergency can I screen shot the QR code and textto my travelers and they use it for their global pass to board train?

2 years ago

PumaNew aboard

asked in Eurail & Interrail Passes

Plan and change trip

Hi.I bought an Interrail Global PassI'm planning to go to Switserland but I don't know yet the exact route I want to take.Do I have to plan my whole journey before entering the first train? Or is it possible to plan the trip during the journey?

2 years ago

Emma PetrovaNew aboard

posted in Eurail & Interrail Passes

I lost travel day

I travel with friends and we are in Italy, we arrived today and try to catch a train, but we didn’t manage to catch it. But while we were at the airport we activated our passes with today’s date and now we have a minus one travel day and are without any train. Is it possible to get our travel day back?

2 years ago

steamfoxNew aboard

asked in Eurail & Interrail Passes

Mehrere Einzelfahrten an einem Reisetag

Kann ich mit einem Reisetag beliebig viele Fahrten machen, sozusagen kreuz und quer durchs Land fahren?

2 years ago

SparkyElRail rookie

asked in Eurail & Interrail Passes

How the time bracket works

I was wondering how the month pass works? Is it a certain numbers of days or it is from 1st of the month till the end? So I wanted to get 2 month pass and start traveling on 9th of the first month. My question is, is a pass valid from 9th of the first month untill end of the 2nd month or it is like 62 days total? Couldn’t find the answer in term and condition nor in FAQ.

2 years ago

VictoriaRail rookie

asked in Eurail & Interrail Passes

Cancellation mobile pass

I bought two mobile passes a few days ago, with the starting travel date on 14/8. I also purchased the Plus upgrade, so 100% refund should be possible. However the return policy page has been unavailable for the past few days: https://www.interrail.eu/nl/interrail-passes/ordering-info/return-policyI tried to contact the customer service several times, but I only hear back from you after 3 weeks. Please help me cancel the global passes

2 years ago

anita_zecicRight on track

asked in Eurail & Interrail Passes

Refund too late?

Hi!I have bought two Interrail Passes for 8 days within a month for Italy only, starting date august.As I did this in december, i planned august for our journey. Unfortunately i didn’t get vacation from my company in august, only for september. I now planned my trip for september, forgetting that on the paper tickets, there is a starting and ending date (in my case august). The starting date was the 5th of august and i now want to swap the tickets from august to september. What i read from the website is that this is not possible, after the starting date has passed. My question now is can i get a refund, even though the starting date has already happened a week ago? Thanks in advance for answering! Best regardsAnita

2 years ago

SVdVFull steam ahead

posted in Eurail & Interrail Passes

Does the mobile pass work?

Hello :) So back in january I bought my 7days mobile pass because I didn't know yet when I would travel (and ofc Covid-19).Now I have a plan where I'll go and when but after following this forum for a little bit I have the impression that the mobile pass doesn't always work.. smoothly 😅. Tickets dissapearing etc. Is this really a big problem that happens a lot? How do I prevent this from happening? And what if it happens? Last time I used Interrail I used the Paper pass and that always worked 😂 (plus I had a souvenir hehe)Thanks for all tips and information you can give me :)

2 years ago

Jacqueline TemplemanRight on track

posted in Eurail & Interrail Passes

Barcode no showing

I have a 3 month continuous pass I’m halfway through my trip (6 weeks of travel) my journey. Sometimes my app has glitches but normally they work out. I’m on a train from Vienna to Salzburg then to Munich then to Berlin. All in one day. My trip is saved, I have seat reservations, and the trip is saved to my pass. But when I select to show my pass the barcode does not show and it says I have no journeys that day. This time it has been hours and I’m on the train but the barcode is not showing. How do I get my ticket?

2 years ago

john LNew aboard

posted in Eurail & Interrail Passes

Paper ticket will not arrive in time

MOBILE PASS - i’m leaving the US in afew days, i purchased my global pass along with a moble app. however my paper ticket will not arrive in time, can i just use a mobile pass when i arrive in Paris?

2 years ago

hateyourwebsiteNew aboard

asked in Eurail & Interrail Passes

I don't want a mobile pass. Why can't I get a paper pass?

When I check out for a global pass, the only option it gives me is mobile -- no way to get a paper pass. How do I get a paper pass? I’m in the USA.

1 year ago

Joerg SteinFull steam ahead

posted in Eurail & Interrail Passes

Why is there no response from customer service?

I'm waiting now since 11 days for an answer from customer service. It seems to be non existing. Do you have similar experiences or can you recommend a way to in contact with them?

1 year ago

Lotter LebenNew aboard

asked in Eurail & Interrail Passes

Trip from Germany to France

Hey guys, We need your help. My best friend and I are planning a Trip to Brest, France. We are starting in Berlin (main station) and thought about taking the train down to Mannheim (main station). The route would continue with a TGV connecting Mannheim and Paris (Gare L’Est). The route from Paris to Brest is also clear, now our question is: If we buy an Interrail Pass for France only, does ist cover the trip from Mannheim (main station) to Paris Gare de L’Est? Because it is an TGV and going to France? If u have further questions, comment down below. Merci bcp! Zoe and Lotta

2 years ago

Ivo van den EndeNew aboard

asked in Eurail & Interrail Passes

App used empty travel day, help!

So as you can see the app used a travel day but it was completely empty on a day we didn't intend to. Tomorrow we're supposed to get home but now one of us can't with the pass. Is there a way this can be reversed?

1 year ago

Steve HallKeeps calm and carries on

posted in Eurail & Interrail Passes

Four Months' Pass

I am looking to complete a bucket list tour of Europe as soon as the Covid restrictions are listed. I have been planning carefully for several months. The reality is that I will need a four months’ global pass. Such a beast does not seem to exist. Yes, I could buy a 3 month + 1 month or 2 x 2 months’ passes but that is an expensive option. As we all know the price reduces exponentially per day from 1 to 2 to 3 months but the jump to 4 is not attractive. Is there a workround, please?

2 years ago

kafdubNew aboard

asked in Eurail & Interrail Passes

Interrail vs Eurail

Hi there,Why there are two types..InterRail and EurRail? I am EU citizen and my wife is a non-EU citizen. We want to travel together but it feels like that we have to buy separate ticket and take separate train.Can you please explain whats the difference and why its not confusing??? Looking forward and many thanks.Regards,Kafil

2 years ago

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