Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
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I am having a terrible time trying to contact customer service. No telephone numbers or email address, no response on twitter or chat… :( I just booked interrail tickets for my family yesterday and chose mobile passes as I thought it would be easier and we don’t have much time for them to be posted, but didn’t realise that the passes can’t be moved from devices. During the two months my husband and I will be travelling separately with our children at different points so we have a problem. I need to see if I can switch to paper passes but we leave next week so it is now quite urgent, hence why I am getting frustrated at the inability to reach any sort of customer service. Does anyone know an email address or telephone number that works? Thank you! And happy travels!
After my recent experience with our Interrail Passes, I will not be using them again. Here’s why. First, the process of fixing reservations is unbelievably complex. My partner and I wanted to travel from London to Seville and back, using 4-days-in-30 passes. This was our first experience of long-distance train travel down through Europe. Preparing the trip took me hours of work, much of it very frustrating, mainly in order to set up the required reservations. Some I was able to do on the Interrail site - that was fairly straightforward. Others, like those within Spain, had to be done directly with the operating rail company, who mailed the paper tickets several days later. And even those done through the Interrail site hit problems later, the main one being that, even though I did the bookings for my partner and myself at the same time, and even though our passes were both on the same device, several of the reservations came back with us sitting not only apart, but in different
Hi there - I’ve got a number of questions about the 3 month pass that’s currently on promotion - I’ve asked customer support a couple of days ago and haven’t had any response and can’t seem to find exact answers to a lot of the below - hope the community can help answer some of these questions! Pls feel free to answer individual questions if easier - however I’ll list them all in one place.Many thanks in advance!Questions: 1. As a family of 2 adults and 2 children under 12 based in U.K. - if we bought a 3 month continuous pass on the promotion ( ie. for the equivalent of 1 full price Adult ticket) - does this mean we can travel on the Eurostar as many times as we like during the 3months? And as long as there are available tickets on the Eurostar website - does that mean tickets are available for the Global pass too (or are there restricted numbers of tickets like frequent flyer tickets on planes)eg. we could do Lon-Paris, Lon-Amsterdam, Lon Brussels on 3 consecutive weekends? 2. Does t
My two 90 day global passes are on my iphone. But the phone continues to have problems and finally Apple will replace it. However they don’t stock American phones in European stores so I need to wait roughly a week for them to ship a replacement to this Apple store. I don’t even have an exact date. In the meantime, we will be moving on to some new cities. I will be waiting for Apple to call me to know when to come pick up the new phone. Apple refuses to have it delivered to an Apple store in the new region, so I will have to come all the way back to get the new phone. When I get a new phone I will probably lose the authorization for the Eurail Pass since it’s locked into the old phone. so that means that when I leave the Apple store and try to get back to the city that we’re currently staying in I won’t have a Rail Pass anymore until Eurail can give me a new authorization. They responded pretty quickly within a few hours when apple erased the phone trying to fix it a few weeks ago. Bu
Dear community,I have been experiencing a lot of issues using the mobile pass in Interrail's own app. I have been trying to get support from the customer service for more than two weeks now but only received one standard answer to update the app which didn't help me further since my app was and still is up to date. Please let me know if you have any idea how to fix the issue I'll describe below.In the beginning of my travels everything seemed to work fine. After a while different sections of the app (journey details, ticket with QR code,...) started disappearing again and again, I could first help myself by taking screenshots during the times when the app was working. However, for more one week I am not able to access My Pass and My Trip, I can not see my ticket or my journey at all. It looks like I never added a ticket but when trying to add my pass again, it says that "This pass is already on your device". It just seems to be locked or hidden for me in some way. I don't dare uninstal
EUROSTAR – PROBLEMS BOOKING SEAT RESERVATION USING INTERRAIL PASS !BASICALLY FORCED BY EUROSTAR TO BUYING A FULL PRICE TICKET DESPITE HAVING AN INTERRAIL PASS! AND THE TRAIN NOT BEING FULL!This is our first experience with Eurostar and Interrail Pass, and possibly our last! We are a family of 5 persons.Eurostar are not encouraging ‘environmentally sustainable travel’ with their very limited Interrail pass compulsory seat reservation availability.Eurostar are financially punishing families travelling on a limited budget with limited alternative travel options having already purchased an Interrail Pass.We recently purchased Interrail Passes in order to travel from Austria to the UK primarily to visit family. We wanted to try an alternative to flying and use this environmental and sustainable travel option.For various reasons we were not able to book or purchase earlier than we did (mid to late July).Pre purchased Interrail passes are required in order to complete a compulsory seat reserv
I am planning an Interrail trip in 2022. I will buy a senior Global pass and intend to visit several large cities in Europe. My question is to help me with my budgetting for the trip. Please could someone tell me if a first class senior global interrail pass entitles the holder to complimentary food on the trains and or eurostar- perhaps on some trains and not on others? Or how to find this out. with thanks
My App is completely stuffing up!!! Firstly, I am unable to view all my Saved Journey’s in My Trip. Sometimes I will save a journey, and then when I go to view it, it is not there!!Secondly, when I try to book a journey and add it to My Pass, it will add it initially, then later when I check it has completely disappeared!! I am using a Flexi Pass, and it is almost impossible to add 2 journeys to one travel day, as either one of the journey’s always keeps disappearing. This is very very frustrating as I don’t have a valid ticket for the trains I need to catch TOMORROW!!!! I need help ASAP, I will be unable to travel tomorrow if this is not fixed URGENTLY.
Hello.I am currently traveling with interrail and I am on an interrail mobile pass. Unfortunately, my phone broke today and I read that I have to contact the customer service to add my pass on another device. Can you help me with this problem? My email adress is jandavid.xxx.Would be nice to get an answer asap because I am planning to continue my travel the next days.Best regards,DavidModerator note: your email address has been partially deleted in your topic as we advise our members not to share personal information publicly.
Hi! My name is Sedef, and I am from North Macedonia. This summer I want to travel the EU through interrail and have wonderful adventures. I saw that Interrail is doing a 50% off discount for the passes and I wanted to ask if can non-European citizens benefit from the discount. I also checked the Eurail website for the discount but there is nothing stated about it. Can a buy a pass from Interrail’s website as a non-European citizen instead of Eurail’s website? If you can help me I will be so glad!I look forward to hearing from you!
Hi Everyone!I was planning to travel to europe later this year. I am just confuse on how well I can use the pass. I wanted to know if we can use the pass within the country? For example I went to Switzerland and I want to travel all around Switzerland. Can I use the Eurail pass on the local trains within Switzerland and that includes any other country? Or does Eurail pass only works if you travel from one country to another? Thank You in advance
How long does it take for Eurail Customer service to provide Pass Cover Number for mobile pass?First time novice holidaying in France. Bought 2 Eurail Mobile Pass hoping to use for the Paris - Avignon trip planned in late May. I’m having problem reserving seats using the Eurail App or the Interrail.eu web site, or the RailEurope web site.There is just no price listed to proceed with the seat reservation. See screen shot below from Eurail. In reading various posts in the forum, it appears having a Pass Cover Number may help to allow to reserve seats. I emailed Eurail Customer Service some 2.5 days ago, also sent a request through this forum, for 2x PassCoverNumber for our 2x Mobile Pass, but so far, haven’t received any info from Eurail, apart from the (not helpful) generic acknowledgement email that “we’ve got your email”…If there is Eurail customer service rep on this forum who could provide me Pass Cover Number, that’d be good. thanks. I’ve already spent hours and hours reading b
Hi all,I have a major problem with my Interrail mobile pass. I use the Rail Planner app on my Iphone 6 and everything went well until 3 days ago, when the app was updated and could only be used with an IOS 13.0 version. Unfortunately, I cannot install it on phone. Then, I don’t have access to my app anymore. My pass ends in two weeks and I really need to use it to come back.Has someone experienced the same problem ? If someone could help me find a solution, I will be so grateful !Thanks in advance !
I started travelling today with the interrail mobile app. Although I managed to get it all up and running for the first two legs of the trip, I am having critical issues with the app right now. The problem is that the rail planner does not work anymore: each time I select a departure or destination, the planner resets again so it is impossible to add a new leg to my trip. The FAQ states that it is also possible to add journeys manually, but this option seems to be missing in the app I have (version 19.0.0 om android 10). So in essence it is downright impossible to add any journeys to my pass and thus to get a valid ticket, so I cannot travel any further. How can this be fixed?I also contacted the support via email, but they say they will only answer within 7 days, which I think is pretty long if you are stranded with an app that is not working.
Hi there,Our family is ready to purchase a Global Pass 10 days/2 Months. Per the conditions on the site I see that we have an 11 month deadline to use the pass. Does this mean we have to activate the pass within 11 months, or complete our 10 days of travel within 11 months?Due to possible (but hopefully unlikely) new Covid issues I want to know when would be our last day to cancel the pass and get a full refund? The site says a full refund is possible if one cancels “no later than six months from the last possible activation date of the Pass”.For example if today is January 31(purchase day), Expiration day 11 months from now would be December 31 and 6 months prior to this is June 30. So would June 30 be our latest cancellation day?Our first day of using the rail system will be in late May, so I think we are OK here, but just want to make sure as there seems to be some ambiguity of the terms.Thank you! John
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