- - Knowledge base
Groups
Interrail.eu
Eurail.com

Community
Get ready to travel
Eurail & Interrail Passes

Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

4,416 Topics
16,739 Replies

When you subscribe we will email you when there is a new topic in this category

4416 Topics

Most replies

Recently active Most views Newest first

Paolo BiancoRight on track

asked in Eurail & Interrail Passes

Difficulties booking and communicating. Is it possible to request refund?

Hello. I have a tour family mobile pass purchased with plus.i am having a loro of difficulties in booking and communicating. The passes have not yet been activated. Is It possibile ti request a refund? They are reliable?

10 months ago

scottmaceRight on track

asked in Eurail & Interrail Passes

Rail Planner app + seat reservations for multiple trains on same day

Hello all. I have purchased a 5-day Eurail pass for use in May, and it is now time for me to reserve seats on certain trains that require such seat reservations.I have encountered a problem or puzzle involving booking such reservations through the Rail Planner app.The first day of travel, I must transfer between multiple trains with multiple seat reservations.The Rail Planner app consumed one of my five days for my first train trip, but now it says it will consume a second day for the second train trip, even though the second trip is still on the first day.Should I reserve the second trip or subsequent trips that day directly with the train operator, outside of the Rail Planner app? Or am I doing something else wrong?I was unable to get any help through other means, which brought me to this community forum.Thank you in advance for your help.Regards, Scott

3 months ago

TörnqvistRight on track

asked in Eurail & Interrail Passes

Problems with the Rail Planner app, unable to add journey/use travel day

A customer of ours is experiencing problems with the Rail Planner app, unable to add journey/use travel day. The app shows a "Something went wrong" error message. They are out traveling right now, please advice. Ping @Nanja

1 year ago

bmali13Right on track

asked in Eurail & Interrail Passes

Covid Ticket Exchange 2020 for September 2022

Dear CommunityI tried to contact support weeks ago, but didn't get an answer. I still have the ticket for Mai/June 2020 (startcountry austria) and I want to get personal contact and also an insurance, for sending my ticket to the interrail office for exchange. Is there any possibility to speed up the process?Tanks for an help!

8 months ago

HectorKeeps calm and carries on

asked in Eurail & Interrail Passes

Credit Card Error

I’ve finally made my itinerary and ready to book and start travel on Tuesday but well several things:The colors are hard to see on iPhone Chat program (on iPhone) hides the “X” to close it out because it covers almost the entire screen and you just can’t log out Some links do not work like I mentioned here: And lastly, the form to purchase has issues as I am not able to buy a pass.What gives people?Here is the error I get when I try to purchase a pass: can you imagine what other heads I may encounter while I travel gosh kind of scary and getting high Anxiety over all, gosh oh and did I mentioned that I just finished planning my itinerary? oh and I went to Frankfurt main train station and the DB office (service center) offer “zero” “0” support for eurail.com. Even though the links (https://www.bahn.com/en/offers/passes/eurail-pass) from DB itself sends you to eurail.com (funny right)?

1 year ago

Maureen CooneyKeeps calm and carries on

asked in Eurail & Interrail Passes

Seat reservation via the train company direct (SNCF)

So if I can’t get seat reservations on any of the trains I need to be on, then if I’m in France can I book just the seat reservation with the train company? When I go on their site, there is not the option for just the seat only?

2 months ago

meladaRight on track

asked in Eurail & Interrail Passes

! cannot activate my mpass. What should I do?

I put every details correctly but cannot activate mpass for France Eurail. I need to use it now. How can I contact someone for help

11 months ago

vikionlineNew aboard

asked in Eurail & Interrail Passes

I'm taking a night train home. How to avoid the app is selecting not only inbound but also the outbound journey?

Hi everyone,I’m planning my first trip with an Interrail Global Ticket and I need some advice.My country of residence is Germany. I’d like to travel back with an over night train from Rome, which ends in Munich, but I have to switch trains then to get back home.I thought I can just use 2 travel days for this on my pass, but the app doesn’t allow me to select the the journeys because I “already used my outbound travel”. I have enough travel days left, but unfortunately I have to switch trains after midnight. Do I have to purchase another ticket to get home?Thanks for your help.

1 year ago

yasminejakRight on track

posted in Eurail & Interrail Passes

Advice on how many days we need for our trip

Hi everyone!! So me and my friend (both students under 27) is planning on traveling between 12-24th of June!!we are leaving Stockholm on 12th and planning to be back on 24th!This is our wish:Leaving Stockholm 12 juneamsterdam 13-15 juneparis 15-18 junenice 18-21 junemilan 21-23 june& back in Stockholm 24 junehow many days do you think we need?? 4 or 5? Does from Stockholm to Amsterdam count as one & same back? In that case do we need 5/6?? Or just 4/5? thanks in advance!!greetings from Yasmine (Sweden)

1 year ago

Sebastian Emil SørensenRailly clever

asked in Eurail & Interrail Passes

Forced to use outbound journey with Interrail pass instead of my weekend subscription card

Hi,I wanted to travel out of the country with my NS Weekend Vrij Subscription Card, instead of using the outbound day.Had a long discussion about whether I had to use the outbound journey or not. The conductor said I had to use the outbound first, before using other tickets. So he actually forced me to use the outbound journey. He filled it in himself on my ticket, without asking me.As far as I know you can use the outbound day at any time, and choose to use other tickets instead. who was right here? I think it was unfair. I wanted to keep my outbound journey for another time, when my weekend subscription card is not valid.

11 months ago

Sunwhite444Right on track

asked in Eurail & Interrail Passes

Search function in railplanner App doesn't work

When I search for a train station in the railplanner app to add a journey to my mobile pass, the search doesn't give me any results of trainstations I could add. I didn't do that at the beginning of my journey. And now I'm stuck and can't add any more journeys.Has anyone any ideas what I could do?I also have no results if I choose only one train station that is in the list of already searched stations to show me the connections from there. Please help me out! Thank you so much!

3 months ago

Traveller749Full steam ahead

asked in Eurail & Interrail Passes

Eurail Global (Paper) Pass despatch delays

I ordered our passes by 7 June 2022. Eurail shows payment as received, but hasn’t yet sent the passes by mail. It claims we will receive these by 16 July 2022.We are in Australia and depart for overseas towards the end of September 2022.With previous Eurail Golbal Passes years ago, I had always bought a paper pass locally from a Eurail-affiliated travel agent, but the only one in Melbourne I tracked down said it only sells mobile passes (at a substantial added cost to the price the Eurail site charges.We don’t want mobile passes as I can’t rely on smartphones, and as a bonus I enjoy filling in the record of travel and posting it to Eurail once back in Australia.I realise the Eurail office is likely to be very busy (and perhaps is having difficulty obtaining sufficient staff) but there’s not even a Eurail Aid office in London, UK, Paris or France yet the UK is where we commence our travel.It’s impossible to book seats on compulsory reserved seat trains until we have the paper Pass num

2 months ago

Anna YeomansRight on track

asked in Eurail & Interrail Passes

leaving in less than 48 hours but pass won’t activate

My pass has been sitting in my app for months , inactivated without problems. I opened the app today and it is not there and will not let me re add - keeps coming up with error message. I have no new device, and have booked all my reservations successfully using my details. Does anyone know how to solve this issue, have contacted Interrail in as many ways as possible ? Very urgent

11 months ago

CaterpieRight on track

asked in Eurail & Interrail Passes

Eurail Mobile pass seat reservation problem, PassCoverNumber can't get : Paris - Avignon

How long does it take for Eurail Customer service to provide Pass Cover Number for mobile pass?First time novice holidaying in France. Bought 2 Eurail Mobile Pass hoping to use for the Paris - Avignon trip planned in late May. I’m having problem reserving seats using the Eurail App or the Interrail.eu web site, or the RailEurope web site.There is just no price listed to proceed with the seat reservation. See screen shot below from Eurail. In reading various posts in the forum, it appears having a Pass Cover Number may help to allow to reserve seats. I emailed Eurail Customer Service some 2.5 days ago, also sent a request through this forum, for 2x PassCoverNumber for our 2x Mobile Pass, but so far, haven’t received any info from Eurail, apart from the (not helpful) generic acknowledgement email that “we’ve got your email”…If there is Eurail customer service rep on this forum who could provide me Pass Cover Number, that’d be good. thanks. I’ve already spent hours and hours reading b

8 months ago

AlexandrajRight on track

posted in Eurail & Interrail Passes

Interrail pass cover number

Hi there, Ive read many threads on this website and am struggling to book a TGV/intercite de Nuit from Paris to nice on the 10th of July. I haven't managed to find any overnight trains to my disappointment, and no TGV in the daytime on the 11th on the interrail reservation service. I have read in another thread that the ‘check back later’ error message means that all 10 euro trains have sold out, and 20 euro trains are available for purchase on other providers, such as B Europe. I wanted to know, is there any way for me to book that intercity de Nuit train, or if not a way to book the TGV without the pass cover number, or how to request the pass cover number.Many thanks in advance,Alexandra

11 months ago

paulonatrainRight on track

asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

I booked a three-month global pass I planned to use between early July and late September. As I had severe delays on multiple of my journeys in July, I decided to claim a refund. To my delight, it didn’t take long until I received a small sum. The negative consequence I wasn’t expecting is that my pass got deactivated even though it is valid for another month.I now know that the ticket has to be deactivated to claim a refund but instead of simply deactivating the pass for me without warning, they could have told me that a refund was not possible as long as the pass is in use.Is there a way of having my pass reactivated? I am happy to return the refund. I already contacted the customer service but still haven’t heard back. I’m planning to travel in a week and really need to make those reservations. Many thanks!

9 months ago

Pete BensimonKeeps calm and carries on

asked in Eurail & Interrail Passes

3 months Continuous Pass- can I split it into several shorter trips?

I bought an Interrail Global Flash Sale Pass Senior during the 50% discount offer. I went the whole hog and chose the First Class 3 months continuous variety. Having no firm travel plans at the time of purchase I randomly selected validity start date of 3rd September. I understand that I can alter that at any time within the 11 months from the date I purchased the pass.I now want to take flight from the UK to Paris for a swing around France for a few weeks, travelling by train of course, to visit friends and relatives resident there - probably for just three or four weeks - before returning to the UK either by Eurostar or more likely by air (I live near Scotland so the cost of train from London to home is not much less than a flight home from Paris to my local airport).Here is my question. Since my pass is a 3 month continuous one but I’ve used three or four weeks of it, will I be able to use up the days remaining on it on another holiday in Europe at a later date before the expiry of

11 months ago

Ninni UdénRight on track

asked in Eurail & Interrail Passes

Refund of MobilePass, start day and two traveling days are wrongly registered at a trip that does not exist

HiI wanna make a refund on two MobilePass.Before I bought the MobilePass I searched in the Train Planner App to make sure the trip I wanted to go, to a specific location and at a specific time actually existed, and it did.So, after this was confirmed I went to Train Planets webb and bought two MobilePass, one for me and one for my daughter.I then connected my MobilePass to Train Planner and with the trip I had saved in My Trips.A start date was created the 12/6, the same day as my first trip, and 2/4 days was showen as registered as used in my MobilePass, in the Train Planner App.When I was going to do the same in my daughters app the trip did no longer exist. No, it was not fully book, the trip did not exist. This was confirmd by the support at DSB in Copenhangen trainstation who searched for the specific trip without finding it.I have a DSB signed/stamped paper that confirms that this is what happend.Here we are with two MobilePass with start date 12/6, in one pass 2/4 trips are regi

11 months ago

Nick ManilaRight on track

posted in Eurail & Interrail Passes

Small village suport (Spain and France)

Hi guys! I’m planing a trip starting 13 July 2021 to Spain, France and Italy. I’m thinking of geting the global pass. My question is regards to how much flexiblity do I get with trains if I’m going to smaller villages. I’m Planning on 16 July to Take a train from Barcellona to Carcossone France and then to Paris. (Leave Barcelona early in the morning and spend the day in Carcossone and then get to Paris late at night. Does this seem like a good idea? Will I get flexible times to and from a small city like Carcossone using Eurail? I want to make sure I can get to Carcossone with a cheaper ticket and be there in a good time but also leave Carcossone to get to Paris late at night (which i’m fine with). Thank you guys so much!

1 year ago

Laura98sophieRight on track

asked in Eurail & Interrail Passes

What should I do if I have more than 1 inbound and 1 outbound journey?

Hey everyone,I have a 5 days Global Pass. My country of residence is Germany. I was travelling from Sweden to Denmark, then into Germany and tomorrow I wanna leave to England. In January I will come back to Germany. I have just read that I can only use one inbound and one outbound journey. What should I do? Should I book a ticket to Brussels without interrail so I don’t use another outbound journey, Will I be able to use interrail from England in January?Many thanks Laura

10 months ago

Levali91Full steam ahead

asked in Eurail & Interrail Passes

I used up my inbound and outbound journey. Can I use my pass starting at the border, or at the first station after the border?

Due to unfortunate circumstances, I had to interrupt my trip and used both my inbound/outbound travel days to The Netherlands.When I want to resume my trip from my home country, I can use my Dutch subscription until the border. However, how does it work with Interrail? Can I use my pass starting at the border, or at the first station after the border? In other words: Do I need to buy a supplementary ticket from the last Dutch station to the first non-Dutch station? Or do the two different train cards merge seamlessly?

7 months ago

hmikitowiczNew aboard

asked in Eurail & Interrail Passes

Incorrect Date of Birth on Passes

I was double-checking our passes for our upcoming trip and our dates of birth are both incorrect (one day before the actual date on our travel documents). Who should I contact to correct this?

11 months ago

mandarijnRight on track

asked in Eurail & Interrail Passes

Problems with the ''planner'' function in the app

If i want to plan a journey, i can only fill in the '’destination'’ button or the '’departure’’ button. Not both...How can i plan a journey?I've already uninstalled and reinstalled the app, but the problem isn't solved

1 year ago

RicojazzKeeps calm and carries on

asked in Eurail & Interrail Passes

Extra inbound-outbound trips: always very unclear where to buy tickets to.

Hello all, I am currently on a three-months Interrail pass, which I am using for several return trips outside of my home country (Italy). I am not staying on the road for the whole three months, so I will need more than the one inbound and one outbound trip that are included with the pass.Basically for every trip I buy regular tickets from home to the border and back, and once I am outside of Italy I use the Interrail pass. It is a very flexible way of travelling that suits me.But there’s one thing that is really unclear. Actually I am quite a veteran of Interrail passes, and in all these years of asking hundreds of train conductors I was never able to get a definitive answer.I need to know if, for trips out of Italy (my country of residence) into Austria, I need to buy a ticket to Brenner (and from there onwards use the interrail pass) or to Innsbruck (or it could be the first town in Austria, but for these trips I’m using EC trains that call at Brenner and Innsbruck).I guess that tec

1 year ago

CheakypeakFull steam ahead

asked in Eurail & Interrail Passes

Two travel days have same date

1 year ago

Page 4 / 177

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy Cookie settings

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

Date of birth (not visible to other users)

(Private)

Only you and moderators can see this information

Country *

A bit about yourself

Destinations visited (with CTRL you select several)

Favourite destination (with CTRL you select several)

Password *

I accept the Terms and Conditions and the Privacy Policy of Eurail and Interrail.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.