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Eurail & Interrail Passes

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scottmaceRight on track

asked in Eurail & Interrail Passes

Rail Planner app + seat reservations for multiple trains on same day

Hello all. I have purchased a 5-day Eurail pass for use in May, and it is now time for me to reserve seats on certain trains that require such seat reservations.I have encountered a problem or puzzle involving booking such reservations through the Rail Planner app.The first day of travel, I must transfer between multiple trains with multiple seat reservations.The Rail Planner app consumed one of my five days for my first train trip, but now it says it will consume a second day for the second train trip, even though the second trip is still on the first day.Should I reserve the second trip or subsequent trips that day directly with the train operator, outside of the Rail Planner app? Or am I doing something else wrong?I was unable to get any help through other means, which brought me to this community forum.Thank you in advance for your help.Regards, Scott

6 months ago

bmali13Right on track

asked in Eurail & Interrail Passes

Covid Ticket Exchange 2020 for September 2022

Dear CommunityI tried to contact support weeks ago, but didn't get an answer. I still have the ticket for Mai/June 2020 (startcountry austria) and I want to get personal contact and also an insurance, for sending my ticket to the interrail office for exchange. Is there any possibility to speed up the process?Tanks for an help!

1 year ago

Maureen CooneyKeeps calm and carries on

asked in Eurail & Interrail Passes

Seat reservation via the train company direct (SNCF)

So if I can’t get seat reservations on any of the trains I need to be on, then if I’m in France can I book just the seat reservation with the train company? When I go on their site, there is not the option for just the seat only?

6 months ago

Sunwhite444Right on track

asked in Eurail & Interrail Passes

Search function in railplanner App doesn't work

When I search for a train station in the railplanner app to add a journey to my mobile pass, the search doesn't give me any results of trainstations I could add. I didn't do that at the beginning of my journey. And now I'm stuck and can't add any more journeys.Has anyone any ideas what I could do?I also have no results if I choose only one train station that is in the list of already searched stations to show me the connections from there. Please help me out! Thank you so much!

7 months ago

AlexandrajRight on track

posted in Eurail & Interrail Passes

Interrail pass cover number

Hi there, Ive read many threads on this website and am struggling to book a TGV/intercite de Nuit from Paris to nice on the 10th of July. I haven't managed to find any overnight trains to my disappointment, and no TGV in the daytime on the 11th on the interrail reservation service. I have read in another thread that the ‘check back later’ error message means that all 10 euro trains have sold out, and 20 euro trains are available for purchase on other providers, such as B Europe. I wanted to know, is there any way for me to book that intercity de Nuit train, or if not a way to book the TGV without the pass cover number, or how to request the pass cover number.Many thanks in advance,Alexandra

1 year ago

paulonatrainRight on track

asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

I booked a three-month global pass I planned to use between early July and late September. As I had severe delays on multiple of my journeys in July, I decided to claim a refund. To my delight, it didn’t take long until I received a small sum. The negative consequence I wasn’t expecting is that my pass got deactivated even though it is valid for another month.I now know that the ticket has to be deactivated to claim a refund but instead of simply deactivating the pass for me without warning, they could have told me that a refund was not possible as long as the pass is in use.Is there a way of having my pass reactivated? I am happy to return the refund. I already contacted the customer service but still haven’t heard back. I’m planning to travel in a week and really need to make those reservations. Many thanks!

1 year ago

Nick ManilaRight on track

posted in Eurail & Interrail Passes

Small village suport (Spain and France)

Hi guys! I’m planing a trip starting 13 July 2021 to Spain, France and Italy. I’m thinking of geting the global pass. My question is regards to how much flexiblity do I get with trains if I’m going to smaller villages. I’m Planning on 16 July to Take a train from Barcellona to Carcossone France and then to Paris. (Leave Barcelona early in the morning and spend the day in Carcossone and then get to Paris late at night. Does this seem like a good idea? Will I get flexible times to and from a small city like Carcossone using Eurail? I want to make sure I can get to Carcossone with a cheaper ticket and be there in a good time but also leave Carcossone to get to Paris late at night (which i’m fine with). Thank you guys so much!

2 years ago

Laura98sophieRight on track

asked in Eurail & Interrail Passes

What should I do if I have more than 1 inbound and 1 outbound journey?

Hey everyone,I have a 5 days Global Pass. My country of residence is Germany. I was travelling from Sweden to Denmark, then into Germany and tomorrow I wanna leave to England. In January I will come back to Germany. I have just read that I can only use one inbound and one outbound journey. What should I do? Should I book a ticket to Brussels without interrail so I don’t use another outbound journey, Will I be able to use interrail from England in January?Many thanks Laura

1 year ago

woojoshuaRight on track

asked in Eurail & Interrail Passes

Booking info not showing up in Rail Planner app

Hello, this is my first post in this community, so please tell me if I have to do something, or add something. I purchased a train ticket at interrail from Paris Montparnasse(France) to Tours(France), and received payment confirmation and my e-ticket via email. I have a Eurail pass, so I tried to add this ticket to my pass in the Rail Planner app, but it seems that the app doesn’t have the information about it. How can I solve this problem? Thanks in advance.

1 year ago

MetroTrekkerRight on track

asked in Eurail & Interrail Passes

From the UK to France - Inbound/Outbound

Hi all,I’m a UK resident and citizen and I’m looking at buying an Interrail Global pass with 4 uses in one month. I have some questions about what the allowed order of trips is, particularly concerning inbound and outbound journeys.Question 1:My intended journeys are, in chronological order:Southampton to Manchester AirportManchester Airport to SouthamptonLondon St Pancras to Lille (Eurostar)Lille to London St Pancras (Eurostar)Southampton to Manchester and Manchester to Southampton would be on 2 separate days. The Lille trip would be a day trip all on the same day. I may be taking a train in my destination country after flying there from Manchester but not sure yet.Am I allowed to do this?Would I also be allowed to take the train from Southampton to London and back to get to St Pancras using the pass, or would my inbound and outbound already have been used up going to and from Manchester? If I don’t take a train during my trip abroad from Manchester does this make my train trips to Ma

10 months ago

jblee124Right on track

asked in Eurail & Interrail Passes

Can I use the France Pass to go/return to/from France to Geneva?

Hello,Can I use the Eurail France Pass to go/return to/from France to Geneva? Chamonix → GenevaGeneva → Lyon Kind Regards

1 year ago

sachaRight on track

asked in Eurail & Interrail Passes

Yellow switch button for QR code

Hi, I have a flex pass for interrailing, but I can’t get a QR code. When I have saved a trip the yellow switch button, which should be right next to the trip you want to make, is just not there. I have tried deleting the app and downloading it again but that does not work. I have already activated my pass completely. Do you know how to help me? Kind regards

1 year ago

KaremyBayronRight on track

asked in Eurail & Interrail Passes

Invalid Pass cover number

Hi, when trying to book the reservation seat my husband’s pass cover number says that is invalid, how can we solve this problem?

1 year ago

Levali91Full steam ahead

asked in Eurail & Interrail Passes

I used up my inbound and outbound journey. Can I use my pass starting at the border, or at the first station after the border?

Due to unfortunate circumstances, I had to interrupt my trip and used both my inbound/outbound travel days to The Netherlands.When I want to resume my trip from my home country, I can use my Dutch subscription until the border. However, how does it work with Interrail? Can I use my pass starting at the border, or at the first station after the border? In other words: Do I need to buy a supplementary ticket from the last Dutch station to the first non-Dutch station? Or do the two different train cards merge seamlessly?

10 months ago

Dby BiemRight on track

asked in Eurail & Interrail Passes

My pass is valid for 2 or 4 journeys in the UK

Hi I bought a pass 4 days within 1 month (flexi pass) only because I travel to Paris once every months. So the pass is free for my daughter (7years old). I travelled in January for 3 days alone. I went to London St Pancras to collect my ticket and I'm planning again to travel in February with my daughter. My question is for how long this pass is available? And for how many trips? On my app it shows thisO/4 used travel days 0/2 used outbound/inbound Please could someone explain how this work? Also in long term which pass I could buy because, as I said I do go to Paris every month.

7 months ago

hmikitowiczNew aboard

asked in Eurail & Interrail Passes

Incorrect Date of Birth on Passes

I was double-checking our passes for our upcoming trip and our dates of birth are both incorrect (one day before the actual date on our travel documents). Who should I contact to correct this?

1 year ago

mandarijnRight on track

asked in Eurail & Interrail Passes

Problems with the ''planner'' function in the app

If i want to plan a journey, i can only fill in the '’destination'’ button or the '’departure’’ button. Not both...How can i plan a journey?I've already uninstalled and reinstalled the app, but the problem isn't solved

2 years ago

David JRight on track

asked in Eurail & Interrail Passes

Obtaining the pass/paper pack

I want to purchase an Interrail pass that I’ll begin using from Wednesday 5 October. Problem is, my phone won’t support the Mobile App (below iOS 13) and obtaining the pass physically may be a logistical issue…I’m only at an address in London until Tuesday 4 October and I’m booked on the Eurostar that day to Paris (booked and paid for separately/already). I don’t know the address I’ll be staying at in Paris at this point, so can’t order the Pass as I have nowhere for it to be sent at this point. The site indicates that the mail could take 3-8 days to arrive.What options do I have?Can I purchase the pass in-person anywhere in London in the next few days, or in Paris when I arrive on Tuesday 4 October? And if the latter is possible, can I begin to use the pass the following day, or possibly start from the same day?

11 months ago

RicojazzKeeps calm and carries on

asked in Eurail & Interrail Passes

Extra inbound-outbound trips: always very unclear where to buy tickets to.

Hello all, I am currently on a three-months Interrail pass, which I am using for several return trips outside of my home country (Italy). I am not staying on the road for the whole three months, so I will need more than the one inbound and one outbound trip that are included with the pass.Basically for every trip I buy regular tickets from home to the border and back, and once I am outside of Italy I use the Interrail pass. It is a very flexible way of travelling that suits me.But there’s one thing that is really unclear. Actually I am quite a veteran of Interrail passes, and in all these years of asking hundreds of train conductors I was never able to get a definitive answer.I need to know if, for trips out of Italy (my country of residence) into Austria, I need to buy a ticket to Brenner (and from there onwards use the interrail pass) or to Innsbruck (or it could be the first town in Austria, but for these trips I’m using EC trains that call at Brenner and Innsbruck).I guess that tec

1 year ago

thecolorlavenderRight on track

asked in Eurail & Interrail Passes

Eurail Spain Pass - can't book reservations

Toledo: I want to go to Toledo on Sep 7. I have been checking train schedules from Madrid to Toledo on the Rail Planner app; somehow the train schedule is only shown through Sep 3, but when I checked on the Eurail.com website, I could see train schedules all the way through the end of September. The problem is that I cannot reserve train ride on the website. What do I do? Train Seat Reservations: The Rail Planner app allows me to reserve train rides, but not train seat tickets. It seems the only option is to book at major train stations when I arrive in Madrid on Sep 3. I hope I will still be able to reserve seat tickets by then since I have already reserved a number of train rides on the app? I have purchased first-class Eurail Spain Pass. Any advice/tips are much appreciated! Thank you!

1 year ago

GillianBRight on track

asked in Eurail & Interrail Passes

Pass payment declined - bank says incomplete info from Eurorail

Has anyone else had this problem? I’ve been trying to buy a Global Interrail Pass online for several days, but my payment keeps being declined. I contacted my bank (Triodos) and they say the following:“The reason the payment was declined is that the merchant’s acquiring bank did not send enough data through in the authorisation request for strong customer authentication to be performed.In the UK new legislation is being introduced to reduce fraud and as a result, you may be asked to verify your identity when making a purchase online. Retailers are having to update their systems to include specific information to card providers to enable the transactions to be authorised.Unfortunately, this has created some challenges for retailers who haven’t yet updated their systems to include the required information, which may then result in declined transactions.We have raised this issue with our provider, Mastercard, who have confirmed it would be an issue that the specific merchant would need to

1 year ago

Fatihaktan35Right on track

asked in Eurail & Interrail Passes

Change of Residence

I have bought the 50 anniversary Interrail ticket 3 weeks ago, But I filled in my residence wrongly and didn’t realise it until today, please help me to reach the customer service because ı arranged my reservations and ı should start start my travel tomorrow, I have submitted my request, I worry so much now, anybody can help me to flag my request? thank you so much! @Magdalena Could you flag my issue to support please ?

1 year ago

PeterA888Keeps calm and carries on

asked in Eurail & Interrail Passes

Eurostar Pass Cover Number

good morning this is urgent and I believe it needs to be solved by the team. I have written to them but no reply and cannot find a telephone number. I bought an electronic pass on Friday I need to travel tomorrow starting with Eurostar. the electronic pass number is not recognised by the seat reservation page at Eurostar.

11 months ago

alisonallisterRight on track

posted in Eurail & Interrail Passes

when do you need to start and finish travelling in relation to date of purchase?

I have recently been diagnosed with ovarian cancer and I am awaiting all the tests and treatments. Unfortunately we bought our pass on 11.5.22 and haven’t had a chance to use it yet. Please could someone tell me when we need to start travelling by?Please could someone tell me when we have to finish travelling by?Also we live in the uk. Can we use the euro rail to get to France with the pass?I am very grateful for any help at all at this distressing time.We bought the tickets in the 50% sale and so I do not think we are entitled to a refund.Does anyone know if it is possible to delay the start of our trip in these circumstances?Kindest regards,Alison Allister

11 months ago

CheakypeakFull steam ahead

asked in Eurail & Interrail Passes

Two travel days have same date

1 year ago

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