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SarahMRail rookie

asked in Train connections & reservations

Can I make reservations even if the planner says none required?

How can I make a reservation when the planner (online with "book reservations") says that a reservation is not required? I want ensure we have seats and am willing to pay the reservation fees. We want to travel on an EC thru Germany and Switzerland and then Regional train from Switzerland to France.

1 year ago

Kevil DuhonRail rookie

asked in Train connections & reservations

Can't book train reservations in Norway ''no trains available''

I am travelling in Norway with Eurail pass in late July and August. I want to make a reservation for the train from Voss to Bergen on July 29 and from Trondheim to Oslo on Aug. 11. The Rail Planner tells me there are not trains available for these trips. I saw something about replacement buses -- are there buses for these trips? Do I need to make reservations for the buses? Also, does my eurail pass cover these replacement buses? I have tried calling Entur but I wait on hold for long periods and then the line goes dead.

1 year ago

seewulfRailmaster

posted in Travelling by train

Booking seat reservations - says ''purchase at ticket office or self service machine''

Good morning, we have a question about seat reservation.Me and my friends booked some travel days in Portugal and in some options it says that seat reservation is required. Now, when we try to book them it says that we need to do it at a ticket office or self-service machine so we supposed we have to ignore the warning and book them when we're there. The problem is that we keep getting emails to not forget to book the seats, so we are not sure on what to do. Thank you very much.

1 year ago

Sandy Van de CraatsNew aboard

asked in Eurail & Interrail Passes

No confirmation after buying passes

Hi, I need urgently help! Yesterday I booked 4 mobile passes (a family of 4, 2 adults and 2 youths). I didnt recieve the confirmation in my e-mailbox. Of course; the e-mail is right, checked the spam, used chat, asking questions. No answers so far! please, I need help, I need my card Numbers soon. Our holiday is coming and don’t like to loose days.

1 year ago

Jamie M. GanttRail rookie

asked in Train connections & reservations

My reservation is trying to give me a paper ticket

I’m trying to reserve my seats for my upcoming trip and I’m in the checkout window and one of the reservations shows “paper ticket”. I’m concerned because my trip is only a few weeks away and I don’t know if that paper ticket will get to me in time. Will my mobile pass have the ticket available? What do I do?

1 year ago

Joana MestreNew aboard

asked in Train connections & reservations

Seat reservations ''prices unavailable''. Why?

Hi everyone! I am trying to do some seat reservations. However it appears that the seats in the most of the trains that I need are with “prices unavailable”. Every train is already full? How can I skip this problem?

1 year ago

missellaRail rookie

asked in Train connections & reservations

"Prices unavailable" when reserving Cluj Napoca to Budapest

Hi everyone. I want to reserve a train from Cluj Napoca to Budapest but I’m unable to even add it to the cart because it says:Prices unavailableNo price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board.Anyone else had the same problem? Or is it simply because the train is fully booked? If not, where can I buy the full fare tickets?

1 year ago

maxlenssensKeeps calm and carries on

asked in Eurail & Interrail Passes

Oslo-Kiel Ferry

Anyone out there who knows how to book a 'discounted ferry?Looking for a Oslo-Kiel or oslo-copenhagen overnight ferry in August To see if the rate w discount is worthwhile. Looked on 1 ferry booking Website: 300€! Full price Many thanks

1 year ago

Fay SloaneRight on track

asked in Train connections & reservations

Is it possible to make reservations for two separate people on the app at the same time?

I am traveling with a friend from Mexico I am trying to do both of our itineraries as she is too busy to do it. I have her QR code and all of her information I am unable to make her trip. And now I can’t even get to my trip on the app. Is it possible to make reservations for two separate people on the app at the same time?

1 year ago

jemjemRail rookie

asked in Train connections & reservations

Pass cover number required to make bookings

I have a 6 digit mobile pass number that is not excepted to book, how can I solve thisthankyou

1 year ago

Family TripKeeps calm and carries on

asked in Train connections & reservations

Inbound trip nightrain at the end of the pass

Hi everyone,we wanted to end our Euro Trip with an night train.Our pass is valid till the 12.July and our train would start on the12th and arrive the next day without changes.Is this possible? Kind regards

1 year ago

Andi SeichterNew aboard

asked in Eurail & Interrail Passes

Can't book as we don't have inbound/outbound journeys left- how can this be used already?

Hello Everybody, we are from Munich and bought the global pass to make out route (Munich to Köln 10.June; Köln to Amsterdam on 11th June, and now we would like to take a train tomorrow (14.June) from Amsterdam to Hamburg, but we can not book it in the app, because according to the railplanner app, we have no out/inbound journey days left. The train to Köln is shown as an inbounding, but this can not be right, because we haven‘t crossed the border back to Germany yet.How can it be, that our inbounding is already used, if only we made a stop in Köln, before we drove further to Amsterdam?We would really appreciate a quick answer, because of our upcoming Travelday tomorrow.Best RegardsAndreas Seichter

1 year ago

Dano MeeganRight on track

asked in Train connections & reservations

Booking trains that do not say ''reservation required. Can I just turn up?

Hi , looking at the trains and there’s a few that doesn’t have anything beside it on the app as if you can’t book it , does anyone know if you can still just turn up and get on them ? It would be the first one there ? Any info would be great thanks

1 year ago

Th14eresaRight on track

asked in Eurail & Interrail Passes

Trip created in error/unable to attach passes to real trip

I downloaded the App on my phone - App then asked me to create a trip, thought i needed to add each leg of the trip as “My Trip” but have since learned that i don’t (ie. Paris to Colmar) I created a new trip for our overall trip (Europe 22) however the app won’t let me add my passes to the Europe22 trip only asks for a paper pass number and we have the electronic pass and doesnt accept our electronic pass number. I also can’t delete the previous individual trips (Paris to Colmar) where our passes are attached. We don’t travel until August 2022 - is there a way I can:Delete the inidividual trips where our passes are attached without it deleting my pass? No tickets have been booked here How do i attach our passes to the Europe22 trip i createdThank you so much for any assistance

1 year ago

anphilippaRail rookie

asked in Train connections & reservations

IC Kopenhagen - Hamburg reservation mandatory? Conflicting information

Is the reservation for the IC from Kopenhagen to Hamburg on June 23d at 23:54 mandatory? The interrail app says no, the Deutsche Bahn app says yes for the journey from Padborg to Flensburg. And if yes - where can I geht the reservation? The Deutsche Bahn app tells me everytime that an error occurred.Thank you!

1 year ago

Céline WezenaarRail rookie

asked in Train connections & reservations

Pass cover number needed

Hi all,I am trying to make reservations for a train on interrail.eu but it does not show any seats available, however on travel.b-europe there are seats available but they ask for your pass cover number, but you don’t have that on a mobile pass? I already made a request for the customer service, but it is pretty time sensitive, because there is only a one train that has still seats available and we really need to get back that day. Hopefully someone can help us! Thanks a lot!

1 year ago

DSimardRail rookie

asked in Train connections & reservations

London to paris June 27

I want to know if there is availability for reservations for 7 on the Eurostar London to Paris on June 27…. If there is no reservation availability it doesn’t make sense to purchase the Eurail pass. It’s unfortunate you can’t find this info prior to purchasing! Can anyone help me out?

1 year ago

IsmenaORail rookie

asked in Eurail & Interrail Passes

Rail Planner not letting me choose my start date

I’m supposed to travel on 13/07/2022 but when I go to choose my start date in the Rail Planner app I am only able to pick a start date from the 16/07/2022 onwards. I’ve emailed customer support about this but they seem to be taking at minimum three weeks to get back to any query which doesn’t leave me a lot of wiggle room. I’ve tried removing my pass and re-adding and no luck, anyone have anything else I can try???

1 year ago

lexjanssenNew aboard

asked in Train connections & reservations

Prices temporarily unavailable Bruxelles to Lyon

Hi everyone! I am trying to book tickets from Bruxelles midi to Lyon Part Dieu on the TGV (17-7-22 and 23-7-22) but the interrail site says that either all placed are booked by card holders or that the prices are temporarily unavailable. Is there some other way we can book the tickets? We have a mobile pass btw. Thanks!

1 year ago

Lotte BrouwersRail rookie

asked in Train connections & reservations

Different train times on rail planner app than on the website

Hi everyone,In July i am traveling trough Europe. I want to make seat reservations for the trains i'm going to travel with. But the train times in de rail planner app isn't the same as on the website where i need to book the seat reservations. The time difference is only half an our. Is it a problem if the time isn't the same? Kind regards,Lotte

1 year ago

toddelreyRail rookie

asked in Train connections & reservations

I need a pass cover number for my daughter and I

Please Help! On July 8, 2022, my daughter and I want to use our Eurail passes to go from Paris to Nice, France. However, we cannot book on the Reservations site of Eurail. We were directed to go to travel.b-europe.com, and we found trains available there, but in the booking process, it asks for our PASS COVER NUMBER, and we don’t have one because our passes are digital on our mobile.How can I receive a Pass Cover Number for the two of us? Is there an alternative way to book a seat on these trains?

1 year ago

AlexSNew aboard

asked in Train connections & reservations

Reservation refund not showing

Hello all. This is a boring question - but I just asked for a seat reservation refund from the Interrail site, via my account. I was told I would be refunded £43 and so I went ahead with the refund (albeit £12 less than what I originally paid). However, when I got the confirmation email from Interrail, it read ‘Total Order Amount: £0’ - which worries me somewhat, in that I received no refund when I was under the impression that I would get one. Any help would relieve me somewhat of anxiety! Thank-you.

1 year ago

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