@Camilo. @Mukhammad Can you please check why the Railplanner wrong here? Hello! Thank you for flagging this. We are aware of the issue and we are in talks with SBB for a solution. For now please add the journey manually in the app so you are able to travel.
Hello! We have an update regarding this. We rely on information directly from carriers and official policies from railway companies to determine when to open bookings. This means that even if a train may be available for booking earlier through other systems, we won't be aware of its availability until it aligns with the data provided to us by the carriers.
Me and my friend are going to Spain and Greek islands, so the question is that can we buy one ticket for each country separately. One country pass to Greek islands and one pass for train to Spain? First we are in Spain and then straight from there we fly to the Greek islands. Hello Aurora! Yes you can :) Since you are going to fly to Greece, there is no problem buying two separate passes.
Hello! You need to add every single journey on the app. If a train is delayed, and you take the next one, then that needs to be added to the app so you have a valid ticket. If you take an earlier one than the one originally planned, then again you need to add it. If you have a reservation for a specific train, then you cannot move that to another train and you will have to book another reservation.
Hi, this bug has been reported many times on the forum. It is marked “solved” everywhere. However, it is obviously not solved, since I fell into the trap only yesterday. Hence, I raise it again in the hope this will annoy the team enough to actually do something about it. The problem: If you book a trip back into your home country with a night train, which arrives the following day in your home country, the app will mark the departure day as your return trip. Hence, you have lost your inbound day without doing one minute or one mile of traveling in your home country. I know the answer in https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/mobile-pass-faq/how-can-i-travel-back-home-by-night-train However, you are unlikely to find this answer, unless you actually fell into the trap. This is a serious bug, since it cheats people of their inbound trip. It needs fixing. Best regards, Hans Hello Hans! It is not a bug but more of a planning issue. If the night train doesn't st
I haven’t activated my pass yet, only added journeys to my Trip. If I activate my pass and add a journey to my pass with my phone in airplane mode and it works without internet access can I remove the journey without using a travel. day? Hello Edward :) You need internet access to activate a travel day and show your QR code, otherwise it just won't open and you might get fined. You can add and remove as many journeys as you want, you don't have to activate a travel day for that. If, however, you have already activated a travel day for the same day, adding or removing journeys won't cancel it. You can only deactivate a travel day before midnight of the previous day!
I got the 19:10 CFR train from Budapest to bucharest supposed to be arrive 11:19 local time. It's now 15:40 and will probably be arriving within the hour. That's a delay of around 5 hours and with no explanation why. We left on time and as we went on progressively became more and more behind schedule. Hello! You can get compensation for a delayed train. Please fill in our form here and the right team will contact you promptly: https://www.eurail.com/en/help/delay-compensation
Hi, when it says "You are ready for boarding ,You can reserve your seat, but it is not obligatory" do I need to pay the non obligatory 8€ later or not? If I don't pay the 8€, will I have to pay it once I arrive at the station to board the train to my destination with a ticket inspector or not? Hello! When you see that message, it means that you can board the train just by adding the journey to your app and seats are not mandatory. However, if you want to book a seat in any case, you will be able to do so at the station or via our booking system.
We came back to the UK on Saturday on Eurostar and couldn’t get a train home because of the strikes. We had to get a coach instead. I want to recoup the extra money we spent on the coach fare but my question is- who do I claim against? Interrail or the train company? We had a 22 day continuous pass. Thank you Hello! In case of a delay or train cancellation please fill in our Delay Compensation Form here: https://www.eurail.com/en/help/delay-compensation
Then these trains are definitely not full (yet). There is currently a bug on Interrail/Eurail and you cannot book any train at all on this route… Your best option is to wait a few days (but the bug is here for more than a week...) or to call SNCF : https://www.sncf.com/en/customer-service/contact-us/telephone The direct TGV costs 35€ (+2€ fee on interrail). If you'd like to save money either take the morning AVE to Lyon for 10€ (book at a Spanish train station) and from there a TGV to Paris (10€ limited fare but pretty much always available on this route). @Mukhammad any news on this route ? Paris - Barcelona is a very popular route and this question gets asked a few times per day… Hello! We are looking into it and will update the community as soon as it's taken care of.
Hola: Hice la compra de un billete interrail hace más de un mes y aun no me ha llegado a mi domicilio a día de hoy. Me gustaría realizar la devolución del billete y el dinero, he intentado contactar con atención al cliente y correos electrónicos, pero me es inútil ya que no tengo ningún tipo de información o solución ante el inconveniente. Gracias. Hola! Si compró el pase con nosotros, envíe un correo electrónico a nuestro servicio de atención al cliente aquí: https://eurail.zendesk.com/hc/en-001/requests/new Si lo compraste a través de RENFE, entonces debes contactarlos para cualquier actualización o información sobre tu pase.
I have a global pass for second class and I bought seat reservations for first class. I wasn’t aware my interrail ticket had a specific class, so I was moved from the 1 class ticked I bought. i already booked several 1 class seat reservations, is there any way I can change them to second class? I already paided. Hello! For changes to reservations tickets, please contact our customer support: https://eurail.zendesk.com/hc/en-001/requests/new
Hi, all! I bought a pass for 5 members of my family for upcoming travel. I also purchased reservations (for all 5 of us) through the website for two different trains. I have not activated our passes yet. Now with our trip approaching I was trying to set up the mobile app, and discovered that the trips I created online don’t carry over. While traveling, I was planning to use the mobile app to activate the pass, activate travel days, and add additional tickets for trains that don’t require reservations. But I can’t figure out how this will work with the two trips I’ve already booked. I was thinking I could do everything through the website instead, but I can’t see how to get tickets for trains that don’t require reservations through the website. Can someone help me with how to proceed? We leave in a week and I’m beginning to regret buying these passes; everything has been so complicated. :( Thanks for any help! Hello! In order to travel with your pass, you need to add the jour
I’m currently on a delayed train started from innsbruck to Verona porta nuova and we reached Trento station which we were delayed for over 1 hour which means we have now missed our connecting train and paid seat reservations that we have missed now. What happens now? Hello Rita! Please complete a Delay Compensation Form here: https://www.eurail.com/en/help/delay-compensation and add as much information as possible, including the reservation number of the lost connection.
Hi : I’m looking for help with my Blue Star Ferries reservations in only 20 days. When filling the infos for embarkation during the seat reservation, under the passport / ID number section, it indicates “type letters or numbers”. My passport is a 00XX00000 type. The reservation never succeeds and I always find myself stuck in front of this error message. Has somebody ever had the same problem ? Does anyone have a solution please ? The trip is very very close. Thanks Hello! Please send your question to our customer support using this form https://eurail.zendesk.com/hc/en-001/requests/new so they can help you with the reservations 🙂
Lorsque j'essaye de réserver mes billets, le site affirme que mon numéro de pass n'est pas valide Hello Sarah! Please send us your order number in a private message so we can check the validity and the conditions of the pass.
I am wanting to book seat reservations for a direct train from Berlin to Warsaw. Have checked several sites and am not sure I can do this as cross border. Can I book this on Eurail or do I need to use another site and book 2 different seat reservations ie one for each country. Sorry all a little confusing, hoping someone can help me...TIA Hello Lynne! I cannot find a direct connection between Berlin and Warsaw. But I do see connections that you can board the trains, without a seat reservation. You can also check this post here on how to book reservations.
Hi! Does anyone know how to activate to Greek Islands Pass? It seems required to book the national trips. Hello Raffaella! You can find all the information you might need in our pages here:How to use your Interrail mobile Pass | Interrail.eu How to use your Interrail paper Pass | Interrail.eu
I am following the instructions to deactivate my pass however it says to click on the three dots then click deactivate. I am not been given this choice instead it says transfer to another device. Any ideas would be great. Thanks Hello Margaret, If you have a continuous pass, you have the option to deactivate the pass. If you have a flexi pass, then you need to cancel all travel days one by one. Please note, if the activation date is in the past then it's no longer possible to deactivate your pass. I hope this helps!
okay thank you, can you explain me how to “add a train manually”? thanks a lot! Hello Alessandro! If you are not sure on how to add a trip manually, please follow the steps mentioned in this post: MANUAL: how to add a journey manually in the App? (in case it's not listed) | Community (eurail.com). I would also like to add that the Rail planner gets updated weekly, so if you need the latest updates on upcoming trips please do check the timeline on the websites of the railway companies :)
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