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AletabboNew aboard

asked in Ask a question

PRENOTAZIONE TRENO BUCAREST - ISTANBUL

Salve, come mai non mi fa prenotare il posto sulla tratta bucarest istanbul sull’app? Per caso questo treno si prenota solo nella stazione ferroviara locale?

5 days ago

Alejandra CortesKeeps calm and carries on

asked in Ask a question

reserva

Puedo comprar reserva de asiento para cracovia-polonia en alguna estación que no sea en Polonia?

5 days ago

Julian RietveldRight on track

asked in Ask a question

Transfer to new phone.

Hello everyone,I have a question regarding the transfer of my interrail pass to a new phone. I have my interrail journey planned out for this summer (July) but have recently purchased a new phone. I want to set this phone up but I am afraid that I will not be able to backup/load my rail planner app with the right journey. Will I lose my data if I attempt transferring to a new phone? Does anyone have tips for setting up the app on a new phone without losing my interrail pass or having to manually redo the entire journey. Kind regards,Julian

5 days ago

diego1399Keeps calm and carries on

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TGV cancelled my train (Barcelona - Paris)

My train was canceled on May 19, I made a claim on the snfc website but they did not answer. Where should I request the refund of the ticket and the extra expenses for having canceled that trip.

5 days ago

pippaaNew aboard

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kata4845Keeps calm and carries on

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Trondheim to Sundswall on 6 June 2023

I wanted to go from Trondheim to Sundswall on June 6 roughly but I cannot find the leg between Storlien SW and Sundswall. Direct. It only suggest a route through Lillehammer etc 24 hours long... Please help. Thanks.

6 days ago

Marinda JensenNew aboard

posted in Ask a question

suspected fraud. please explain 2 deductions. attach below

7 days ago

Andrew HebronKeeps calm and carries on

asked in Ask a question

Malaga to Fuengerola

Hi Guys. The Planner on the App does not let me book a Renf Train from Malaga to Fuengerola. Is this route not on the Inter Rail/ Eurail Network? Cheers Andrew

7 days ago

Alejandra CortesKeeps calm and carries on

asked in Ask a question

reserva

Quiero comprar una reserva desde warsovia a Viena y en la mayoría de horarios me dice " es posible que se hayan agotado para esta conexión"Falta más de un mes, es posible???

7 days ago

AKtravellerRail rookie

asked in Ask a question

Italy, when seat reservations available in interrail.eu? Or elsewhere?

Looks like majority of the fast trains are scheduled and seats available (but with the ticket only) much (even months) earlier in Trenitalia than in interrai.eu book reservations. Any tips how to get the seat reservation when you have bought the interrail ticket already when schedules, tickets and seats available in Trenitalia? Cancel interrail ticket and buy tickets for Italy directly from Trenitalia?

7 days ago

Nina-nasiNew aboard

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wrong date was used

Hi,i have planned my trip but accidentally used the date of the week before for my journey back. So now I cannot add my actual journey back to the pass since I have no inbound days left. I did not use this day and all my reservations are for my journey tmrw. Please help quickly since I have to take the train home tmrw!!! Can the other day be deleted?? Pass number is: 8HP207thank you so much!

7 days ago

ming7Right on track

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Have to make a reservation due to the rail strike in Italy

The italy rail announced a trike in May 26th.We have booked the hotel in Arezzo 25th. We originally plan to take the early train (RV train no reservation required) from Arezzo to Roma, however this train has been canceled and we have booked the flight from Roma to our homecountry. So we have to make a reservation for another train due to this strike. We are wondering if the reservation fee (the reseravation fee in italy is expensive 10euro each person) can be reimbursed in this case? Many thanks for the help!!!

8 days ago

Sherly RuizKeeps calm and carries on

asked in Ask a question

is Bernina Express included in the EURAIL PASS?

hi everyone..thank you in advance for your insights..we will be traveling around Europe in April-May. We are planning on catching a train from Milan to Tirano and from Tirano, italy take the Bernina Express...And get off in St Moritz and catch a train until we arrive in Lucerne, Switzerland.

8 days ago

Piachi1982Right on track

posted in Ask a question

mobile Eurail Global Pass ticket

I may not have WiFi in the train 🥺. can l print the ticket train from the mobile pass for the train inspector to see it ??

8 days ago

RonRail rookie

asked in Ask a question

Interrail vs Eurail pass

I am a Philippine citizen but working in Spain with an NIE # and thus a resident registered in Malaga uas Alta Cualificada until October 2024.My partner and six year old daughter who are also Philippine residents are currently visiting me in Spain under tourist visas.Since we want to travel around Europe via train, can we get three Eurail passes, or should I -- as a Spain resident -- have to get an Interrail pass while my partner and daughter get the Eurail Pass? Additional info:As I have a conference in Amsterdam, I am flying from Malaga to Amsterdam and so will my family. From Amsterdam, our plan is to use Eurail pass to travel to France, Switzerland, Austria, and Italy before going back to Spain (either Seville or Madrid), all on train.

8 days ago

Richard AugustinNew aboard

posted in Ask a question

Thalys Line reserve seats

I have tried numerous times and do not see seats available for the Thalys High Speed Trains. I am new to this reservation process. It appears all seats would be taken on any High Speed train option from Brussels to Paris. Is that correct? I’m Starting this late to get seat reservations for Late May or early June. Is that correct I’m too late for such a seat reservation? I just want to know so I can plan an alternate route that will take longer and we need to plan adequate time

8 days ago

Alejandra CortesKeeps calm and carries on

asked in Ask a question

please help

2 reservations one from Prague to Krakow and one from Budapest to Zagreb have to be sent by post and I have to pay for it!!! It does not come to my house, I would have to give the address of some accommodation. Has anyone been through this?! it is not possible to send it by email????!

8 days ago

Petter SandstøNew aboard

asked in Ask a question

one day too many registrated on the interrail app

The interrail app has registered one travel day too many. We are a couple travelling and have travelled on the 19th,21st,23rd,25th of May. We have submitted further plans for 26, 28. and 29. of May. We have interrail pass with 7 train dans, but on mine the 20th is also registered as a travel day, Even though we have not travelled on that day. Then I will not be allowed to travel on the 29th. My wife is allowed to registrerte a travel on that day. This should be our last day on our trip befare we take a flight back to Norway. How can we solve this.best regards Petter Sandstø

8 days ago

ekathleen16Rail rookie

asked in Ask a question

Different “trip” on railplanner app?

Hello, So I made my seat reservations already on eurail website. I then got rail planner app and connected my pass, but the trip from online wasn’t connected for some reason so I made a new one and created all my journeys. However, the seat reservations that I made are not connected to this trip. I have the etickets for the seat reservations, does anyone know if I will be able to get tickets for my journey on the app without the seat reservations linked?

8 days ago

Em_roseRight on track

posted in Ask a question

No seat available after buying seat reservation

Hiya, first time eurail user here. I reserved two seats from Paris to Lyon. The tickets showed a cart number and a seat number. However when we got on the train (which was very rushed as it was late and there was no staff to help) there was no cart number which matched the ticket. We hopped on one of the carts and tried to at least walk through and find our seat number but our seat didn’t exist (we were seats 113 and 114 and the numbers on the train went straight from 112 to 115. We ended up just sitting on the floor of the stairs. Any idea how this happened?? As I was under the impression buying a seat reservation guaranteed you a seat on the train. Thanks!!Emily

8 days ago

kata4845Keeps calm and carries on

asked in Ask a question

Öresund trains

How to add Öresund trains to my pass since they do not show in the rail planner please? I want to travel from Copenhagen to Goteborg and to Oslo. I cannot find them in the rail planner. I understood I do not need a reservation. Thanks.

9 days ago

yaeri216New aboard

asked in Ask a question

Want to modify information

I bought Eurail Pass, but my birthday is wrong, so I want to fix it Who should I ask for a change?

9 days ago

parrnRail rookie

asked in Ask a question

Seat Reservations

Hello I have purchased an Italy Interrail pass for 4 people. I have reserved seats for two journeys without issue but I am having difficulty booking from desenzano Garda to Florence on 10th August 2023. There are lots of train times up to 6th August but from this time only early morning and late evening journeys are appearing. I looked on trenitalia website and a train around 10am is available but I can’t book it with my passes they’ve said I need to do it on eurail. Can anyone help ?

9 days ago

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