Skip to main content

Ask the community

Not sure where to post? Ask your question here.

  • 1,493 Topics
  • 5,773 Replies
1493 Topics
R
Railmaster
rvdborgtRailmaster
asked in Ask the community
Southeastern high speed: supplement needed?

On the Southeastern website, it seems quite clear that you need to buy a supplement for their high speed trains:You can buy a supplement and upgrade to high speed services if you have:A valid ticket or Season Ticket for any Southeastern service into LondonHowever, this isn't mentioned in the rail planner app, the seat reservations page, the country page or the supplements page.Am I correct in thinking that this information is missing in all these places? Or is there somehow an exception for pass holders that isn't mentioned on Southeastern website?

3
R
Railmaster
1 year ago
N
NickyCloudNew aboard
asked in Ask the community
pass not activated and travelling today

we are travelling today and daughters pass not activated as it didn’t work yesterday.

2
R
Railmaster
1 year ago
S
SaullopezRail rookie
asked in Ask the community
ENVIO DE BILLETE IMPRESO

Hola, por motivos de trabajo no podria estar en casa para la recepción del billete fisico. Alguien sabe si puedo poner la dirección de un familiar y que firme esa persona la recepción del billete? Muchas gracias de antemano.

3
R
Railmaster
1 year ago
Natasja Malena Sloth Sørensen
Natasja Malena Sloth SørensenNew aboard
asked in Ask the community
Problems with discount

Hey, I'm having trouble with getting the interrail discount for the Get your guide tours. Has anyone Else had problems with this? 

2
A
Full steam ahead
1 year ago
I
izzteresaRail rookie
asked in Ask the community
HELP!!

Hello! I want to know if I travel from Ljubljana to Budapest at night (22:09-09:28) it counts as one pass or as two pass? this journey have 5 transfer, this trasfers counts like 5 passes or not?

2
R
Railmaster
1 year ago
A
AnitaARail rookie
asked in Ask the community
how to add two trips on one day in the app

We would like to travel on one day from Paris Nord to Amiens in the morning and in the evening we would like to travel to Reims. How can I add the 2 trips to my pass and only use one travel day.Thank you

2
A
1 year ago
G
Keeps calm and carries on
gilitravelKeeps calm and carries on
asked in Ask the community
Budapest nach Bukarest

Ich nehme morgen wahrscheinlich den Zug um 22:45. Es gibt glaube ich Sitzplatz, Bett im Gemeinschaftabteil und privater Schlafwagen!? Korrigiert mich wenn ich falsch liege? Was würdet ihr empfehlen?

4
R
Railmaster
1 year ago
I
izzteresaRail rookie
asked in Ask the community
PASSES

Hellooo! I have the pass of 10 days in 2 months and I want know if you do transfer in one city to reach another, does the transfer counts as a pass? 😕😕Hola! me gustaría saber si al hacer transbordo en una ciudad, ¿ese transbordo cuenta como un pase? Tengo el pase de 10 pases en 2 meses.    

2
T
Full steam ahead
1 year ago
BrianL
Full steam ahead
BrianLFull steam ahead
asked in Ask the community
Piraeus to Patras

Hello,I am having trouble getting information on trains from Piraeus to Patras for early October. Is the train-bus combination running normally, and where can I find reliable schedules online? The Man in Seat 61 rightly says that the hellenictrain site is quirky!Thank you, Brian.

1
R
Railmaster
1 year ago
G
Keeps calm and carries on
gilitravelKeeps calm and carries on
asked in Ask the community
Pass oder ID

Ich komme aus der SchweizÖsterreich ➡️ Ungarn ➡️ Rumänien ➡️ Türkei ➡️ Bulgarien ➡️ PragBrauche ich Pass oder reicht ID?

1
runner.on.rails
Railly clever
1 year ago
I
izzteresaRail rookie
asked in Ask the community
BARCELONA-LYON

Hey! I want to know if i can go from Barcelona to Lyon, is possible this journey? If this is possible, how much does it cost to reserve a seat? Thank U!!✨✨✨Hola! me gustaría saber si puedo viajar de barcelona a lyon, si es esto posible, ¿cuánto cuesta reservar asiento? Gracias!✨✨✨

2
I
1 year ago
C
citizenkaneRail rookie
asked in Ask the community
travelday problem night train

I want to go from Sofia to Plovdiv today and then take the night train at 00:03 local time from Plovdiv to Varna. I have a pass with 15 travel days within 2 months. Bulgaria uses CET+1. Travel days last from 00:00 to 23:59 CET. So this trip should take one travel day. However the app wants me to use 2 travel days now which is not right with respect to the information given. I already activated one travel day for going from Sofia to Plovdiv. How can I fix this?

2
C
1 year ago
Louise Lalonde
Louise LalondeNew aboard
asked in Ask the community
Best way to travel Amsterdam to Bruges and then Bruges to Paris

Hi, we arrive in Amsterdam, then go to Bruges,  (day trips in Bruxelles/Gietoorn/Gelft). After 4 days, we go from Bruges to Paris.

1
T
Full steam ahead
1 year ago
C
citizenkaneRail rookie
asked in Ask the community
Account creation

There seems to be no way to change the email address. It’s not even shown in the profile.I made a typing error in my email address after registering and never received the activation email so I can’t use my preferred username anymore now if I want to post anything. Stupid.

1
R
Railmaster
1 year ago
Sergio Quintanilla
Sergio QuintanillaRail rookie
asked in Ask the community
destination of reservations

Hi, I have a doubt. I need to receive train reservations from Poland (I haven't made them yet). What happens is that I only have the option of sending the tickets directly to the hostel where I stay. Is there an option to receive them at my home (Spain). Reservations would be for August 26. Thank you so much

3
R
Railmaster
1 year ago
T
tiannapepeRail rookie
asked in Ask the community
Polish train reservations

I am trying to book reservations on the following trains: 1st October: 09:51 Berlin HBF - 15:22 Warszawa Centralna4th October: 11:40 Warszawa Centralna - 13:53 Kraków Główny7th October: 14:03 Kraków Główny - 19:49 Wein Hbf For the first train I am getting a 'prices unavailable' error message. I have tried booking directly on Polish train websites but they can’t send my reservation ticket to my UK address, they can only send it to be picked up at a Polish ticket office but I won't be able to collect that if I am in Berlin. For the other trains, prices are unavailable until 30/60 days before departure. However, I will be on my trip at this point so will not be able to get physical tickets sent to me. Can I book my reservations directly at a German/Austrian or Polish ticket office when I get there? I am just worried that this will be leaving it too late and trains will be full. I am a female solo traveller so would like to have reservations sorted before leaving for my trip as I don't wan

4
H
1 year ago
janzemlicka
janzemlickaRail rookie
asked in Ask the community
Help with going from Taranto to Pompei - train disruption

Hello, I am travelling with a group of friends through Italy in August. One of our planned routes is between the cities of Taranto and Pompei on August 15th. As I checked the timetables on Interrail website for updates recently, it seems there is a disruption on the route. We will have to take a train from Taranto to Potenza, then change there to a bus in direction do Salerno and then take a suburban train from Salerno to Pompei. See the screenshot below. The train/bus codes are: RE 34396, BusPZ446 and SUB21332. I contacted Trenitalia if the Global Pass applies to the bus and suburban train and they were only able to confirm that it does not apply to the suburban train (we will have to buy a full ticket for that - at least it’s only about 4 EUR). So I don’t know any details about the bus: is it a rail replacement bus, or a normal long distance bus? Will we have to make a seat reservation? Has anyone encountered a similar issue? I’ll be really glad to hear any advice from you guys! Than

11
R
Railmaster
1 year ago
Jordan Mapley
Jordan MapleyNew aboard
asked in Ask the community
NightJet - January 2024 Amsterdam to Zurich

Hi, Heading to Europe in Jan 2024 and looking at taking the nightjet from Amsterdam to Zurich on Thursday 11th Jan one way. Do you think this route will run this day? How far out in advance will this open to book? Thanks :)

1
R
Railmaster
1 year ago
Stella Holzapfel
Stella HolzapfelRail rookie
asked in Ask the community
change pass

I have a global pass for 4 days but only need a pass for inbound and outbound, how can I change the pass and what would be the right one?

1
Hektor
Keeps calm and carries on
1 year ago
T
ThoinRail rookie
asked in Ask the community
Youth or Adult pass?

I’m planning a solo interrailing trip for my birthday this year, but the problem is I’m not sure which pass to buy.I’ll be 27 (Youth) when I start my trip and I’ll turn 28 (Adult) half way thru my trip. Any advice on which I should buy?  Thank you!!!

3
E
1 year ago
ladbeatles
ladbeatlesRail rookie
asked in Ask the community
Login??????????

Can one Login to the Eurail Planner App?If so, how? If not, why?Note: The ‘answer’ given elsewhere just says that the app does not ‘sync’.  It does not state explicitly whether one can log into the app or not.Thanks,Paul

3
A
Full steam ahead
1 year ago
C
calvin023New aboard
asked in Ask the community
Apply for refund of positioning fee

May I ask the ticket holder's itinerary on this day has changed and cannot be carried out. Can I apply for a refund for this positioning fee?

1
R
Railmaster
1 year ago
A
Al89Rail rookie
asked in Ask the community
Booking reservation

Hello everyone,I am trying to book a reservation between Hamburg and Copenhagen unfortunately it is not working for any train that I am trying to book. I have to pay 8€ for the sit reservation. I would like to book it for the 6th of August but there is a message of error and all the trains have the same message.So the question is, Am I too early to book the ticket or is too late and I have to find another way (bus) ? Thank you advance for any anwers,Cheers,Aloïs 

4
Hektor
Keeps calm and carries on
1 year ago
G
Keeps calm and carries on
gilitravelKeeps calm and carries on
asked in Ask the community
10 days within 2 months Pass

I have the 10 days within 2 months pass I don't understand why I can't activate all journeys (Budapest ➡️ Prague) 

2
A
Railly clever
1 year ago
E
elbra9New aboard
asked in Ask the community
getting off train before my booked station

I’ve already booked an Innsbruck to Amsterdam night train, but have since decided I’d like to get off at Cologne ( one of the stations it stops at) to explore there , instead of continuing the journey to Amsterdam.Can I just do this, or do I need to change ticket / inform someone?Thanks ( it’s with a global pass if that makes a difference, and I know I’ll use up another day when a do continue to Amsterdam, but that’s fine)

1
T
Full steam ahead
1 year ago
Terms and Conditions & Privacy PolicyCookie settings