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1766 Topics
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ashleyconnollyRail rookie
asked in Ask the community
Urgent Help - daughter turned 12, cant activate pass

Help! I bought a 1 month global family pass when my daughter was 11. We are travelling today! Sat on the train ready to depart. My daughter has had her 12th birthday and I can now not activate her pass. I am willing to pay to change to a youth ticket but can’t get a response from Eurrail!!! Has this happened to anyone before and did you get it resolved? 

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R
Railmaster
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Ask the community
Bologna, Verona, Genova, Chiasso

On my route from Pisa to Milan, I’m planning on stopping off for a few hours in either Bologna and Verona or just going to Genova. Then, on my way to Salzburg from Milan, I either want to stop in Verona (providing I haven’t already done this) or Chiasso. I’ll only be in these places for 3 hrs max each so was wondering which ones are worth visiting. 

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ralderton
Railmaster
M
meghollowayRight on track
asked in Ask the community
Paris Airport to Basel?

Hello!I am new to this forum and new to the European Rail System. I will be traveling with my husband and son to Europe in June for a month. I will have plenty of questions to come, but my first is this.  We have purchased Global Passes 1st class.  We arrive in Paris at 6:10am and need to go straight to Basel the same day.  When I look on the Rail Planner app, I cannot seem to find a train departing from Charles de Gaulle 2 - TGV, which as far as I can tell is where we need to leave from. Can anyone advise me if there is a train that will take us from the airport to Basel?Thanks so much for any help!Meghan

1456
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Railly clever
Pete Bensimon
Keeps calm and carries on
Pete BensimonKeeps calm and carries on
asked in Ask the community
Eurostar Date Mix Up

Hi, I’m completely new to using the Interrail Pass and already I’ve made a couple of fairly major blunders. Here is the latest: I have a Global 1st Class Pass on my phone (1 month). I planned to return to my home town of Newcastle in the UK from Antwerp (via Brussels) on 2nd May so I scheduled the trip in the Rail Planner and then applied for and received a seat reservation for that date. However, I have just noticed that somehow my Eurostar journey appears to be scheduled on my phone for the 1st May, and also at a later time of day (14.04) than the reservation on the 2nd May (12.56). How serious is all this, and can I do anything to change my travel day to 2nd May to fit in with the reservation I have paid for on the 2nd May?  

35014
Pete Bensimon
Keeps calm and carries on
Ziggy
Keeps calm and carries on
ZiggyKeeps calm and carries on
asked in Ask the community
Lost Journeys in app

I added all my journeys into the app in My Trip a couple of weeks ago. When I went to check today all the journeys had disappeared? So frustrating and not sure how to retrieve them without adding them all again. Any ideas???Also when I look at the trains for Switzerland they are all coming up as “Not in Pass network”??? I have checked the app version and it updated 3 days ago. Does this mean I can no longer use the pass in Switzerland. Leaving in a few days and this is stressing me out. 

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Ziggy
Keeps calm and carries on
S
Saul SchlapikRail rookie
posted in Ask the community
Global Pass

I just ordered a Eurail Global Pass but the start date is incorrect, May 23rd.  I will be arriving in London on May 4th & will start using the pass on the 8th.  I am concerned that I will not receive it before my departure date or will not be able to validate it before I start travelling.  I also tried to add seat reservations before making payment but was unable to.  Will I have to wait until I receive the pass or until it has been processed to do so?  I would like to make reservations as soon as possible because I understand that seats for passholders are limited on Eurostar and Thalys trains.

644
A
Railly clever
Suttonhannover
Keeps calm and carries on
SuttonhannoverKeeps calm and carries on
asked in Ask the community
last minute changes

HI All, my wife and I are traveling in May (not the first time but the first time with the moble pass). Our flight lands in Frankfrutt at 7:30am and allowing for the usual customs and baggage retrieval (last year it took us only 30 minutes!) we would like to hop on the train to Bern around 9:00 or 9:30. BUT I want to adjust for the unexpected (pilots are late arriving at the airport, etc). IF I’ve already put an 11:00am journey into the TRIP, but we can catch an earlier train, what do I do? Or does it matter since we’re basically using one day?Thanks!!!!Scott

32311
Angelo
Railmaster
Handan
HandanNew aboard
asked in Ask the community
Rail Italy summer timetable ?

Trying to book my trains and seat reservations for our italy trip in late June / early July- but nothing is coming up when I search So wondering when rail italy releases their summer timetable ? Thanks in advance 

2231
Angelo
Railmaster
K
kllluongNew aboard
asked in Ask the community
Booking mistake, I lost a travel day

how to undo booking?I booked a ticket and can not undo.it was a TICKET WITH RESEVATIONS FEES but did not pay anythingnot going to use it because it was todaygoing in 2 weeks timenow the app say i used ¼ daysso 3 days left

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Railly clever
Orlando Dirtsaver
Full steam ahead
Orlando DirtsaverFull steam ahead
asked in Ask the community
Eurail e-sim

HiI have an Oppo a91 CPH2021 and 2 months global pass for Europe, l wonder whether my phone is compatible with either e sim or real sim?Thanks for your help 😃

3112
Orlando Dirtsaver
Full steam ahead
Suttonhannover
Keeps calm and carries on
SuttonhannoverKeeps calm and carries on
asked in Ask the community
Seat reservations in Italy--help!

Hi all, thanks for answering my previous questions. I won’t have any trouble with most reservations but I am with ITALY. Both OBB and the Trenitalia sites will not sell a seat reservation for May 29th Florence to Lugano (usually via Bologna or Milan). The OBB site (regardless of date) says NO TICKET and yet if I want to BUY one there are tickets for sale. Please help me figure out how to get such a simple thing like an Italian train seat reservation. Germany and France are easy! Many thanks!Scott

81713
A
Full steam ahead
Suttonhannover
Keeps calm and carries on
SuttonhannoverKeeps calm and carries on
asked in Ask the community
How Do National Train Websites Know What Class I'm In

Sorry for my ignorance but I’m knew to the mobile app version of Eurail. I made a reservation online with OBB for a segment from Florence to Milan--my wife and I have a first class railpass (10 days in 2 months). The OBB price for a seat reservation was something like 20 Euros--but it asked if I wanted to upgrade to 1st class for an extra 4 euros, so I clicked it. How does DB or OBB of SBB know what class my pass is good for? Many thanks for any answers,Scott 

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ralderton
Railmaster
J
Julian RietveldRight on track
asked in Ask the community
Can't book sleeper for my train Utrecht Central to Zurich HB

Hi fellow travellers!While planning my first ever interrail trip I have ran into an issue with booking sleepers. For some reason I can’ t seem to be able to book any form of couchette tickets on night trains.I am looking to book a sleeper on IC 60403, Utrecht Central to Zurich HB. is it possible that this just isn’ t an option on this train? I have the same problem with the ICE trains going from Berlin to Rotterdam. Is there any way to book a sleeper for these trains, or should I look for a different train. And if so, what train would you recommend :)Thanks a lot in advance,Julian 

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BrendanDB
Full steam ahead
D
DrjurysinghNew aboard
asked in Ask the community
Night trains timetable

Hello Jury here , Is there a direct night train from Salzburg Austria to France Italy? Thanks 

541
T
Full steam ahead
Zuzana Veselá Komínková
Zuzana Veselá KomínkováRail rookie
asked in Ask the community
Interrail pass Italy for travelling between Napoli and Pompeii

Hello, I would like to ask you. I would like to go:  Day 1 - rome - florence - romeDay 2 - rome - napoli - pompei - napoli - rome Is it possible to use interrail pass from napoli to pompei? Is it nescessary to reserve a seat? Is there any chance high-speed trains will be full?  Thank you 

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BrendanDB
Full steam ahead
G
Keeps calm and carries on
gilitravelKeeps calm and carries on
asked in Ask the community
Is this trip too short for 15 days? Zurich to Turkey

This is my travel plan first to get from Zurich Hb to Halkali as soon as possible. If there is a faster way than I have in the pictures, please tell me. From Istanbul I will go by bus to Thessaloniki (because there seems to be no train connection) and then by bus from Thessaloniki to Sofia. Then from Sofia to Bucharest to Budapest and finally back to Zurich Hb. Is that too much for the 15 days I have planned? Would you take Greece off the list?

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Camilo.
H
Huanming.luRight on track
asked in Ask the community
Global Pass for bus from Spiez,Bahnhof to Interlaken West

Hello, May I use Global Rail Pass from Spiez,Bahnhof to Interlaken West ?System shown on “Not in Pass network” Thank You

2075
seewulf
Railmaster
jessandben
jessandbenNew aboard
posted in Ask the community
Spain and UK: buying tickets vs eurail pass

Hi All, We are traveling to Spain and UK in late May to late June.We purchased a Eurail pass to cover 4 trains- London to Bristol- Cheltenham to Edinburgh- Madrid to Seville- Seville to Granada We paid approx $385 each for the pass. We thought it was worth it because we calculated what the trains would have cost to buy individual tickets (somewhere between $440 and $470, once you include booking fees and the like).Once you purchase the seat reservations we are probably paying close to $420 or so with the pass.Anyway, since buying the pass we've now found out about the whole Spain train reservation thing (can only book seat reservations once in Spain). Plus, Eurail doesn't seem to let us book the seats for the UK trains either. The whole thing is pretty convoluted and time-consuming... Does anyone know why it seems you can book tickets on Spain and UK trains in advance, just not the seat reservations?We are considering getting our pass refunded (only get 85% back), and just buying the t

1152
Y
Full steam ahead
H
hbail22Rail rookie
asked in Ask the community
Change currency in app

How do I change the currency in the app?

6124
H
JimWaters
JimWatersRight on track
posted in Ask the community
Best Small Towns to Visit in Switzerland

Hello! We will be traveling in Switzerland for 6 days in late May 2023. We have identified several small quaint towns to potentially visit while there. My concern is the lists came from large national publications with millions of subscribers. The towns may no longer be small or quaint when we visit!Can you recommend some small, charming towns/villages for us to consider?Thank you for your time and consideration. Jim Waters    

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JimWaters
Miguel Godoy Yañez
Miguel Godoy YañezNew aboard
asked in Ask the community
Activación de Eurail Global Pass

Buenas tardes. Compré 5 pases Eurail Pass de 7 días cada uno para usarlos durante mayo. ¿Puedo activarlos todos de una vez para las 7 fechas? ¿Qué debo hacer para ello? Gracias.

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A
Railly clever
I
Full steam ahead
inrareichFull steam ahead
asked in Ask the community
Suddenly some Swiss trains are not valid anymore

Using the interrail pass in Switzerland in January and now again in March I must experience that some SBB trains e.g. between Kreuzlingen and Weinfelden, or Weinfelden-Winterthur are not bookable anymore Lines which are marked as valid in the Swiss Interrail map Map of Switzerland_SBB.JPG (1124×795) (interrail.eu) can no longer be booked (and I booked them with my old pass in January): But it worked beforehand, e.g. example from January:and the exactly same train in March:How could this happen and why is there no information about on the page that not all SBB trains are supported anymore or at least a current map of supported trains?

118333
I
Full steam ahead
D
daniel_robbo91Right on track
posted in Ask the community
Please Help a couple of Aussie Travellers

Hello All I'm not sure if this is the right spot to ask but hoping you could all help me out with some questions that I have or if there might be a different group that I could ask. My partner and I are coming over for a 6 week Europe holiday and I'm wondering what is the best way to get around. I've been looking on the EU Rail website and each time I look at it I get more and more confused. My partner has family in Scotland so we were thinking of basing ourselves there and then doing Europre and flying back and going again. Could anyone please advise me what the best thing to do is as I dont have much of an idea.Thank you Daniel

12913
ralderton
Railmaster
Martin Naiman
Martin NaimanNew aboard
asked in Ask the community
Smartphone too old for the App

Hi, I ordered global interrail ticket. Unfortunately my smart phone is too old for required app.What can I do except buying new smart phone ? Thanks M.

853
A
Railly clever
Karthik Senthamarai Kannan
Karthik Senthamarai KannanNew aboard
asked in Ask the community
Last name too long

I’m unable to enter my surname fully as there is a character limit of 17 characters for the last name. Kindly advise.  

5353
Hirav Sonani
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