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Eurail & Interrail Passes

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5,284 Topics
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GregoryRail rookie

asked in Eurail & Interrail Passes

Paper pass shipment - arriving too late

How long does it take to get a paper pass shipped to the states...I ordered 10 days ago, it has not shipped, I leave July 7

1 year ago

Claudia OjedaFull steam ahead

asked in Eurail & Interrail Passes

Enojada

Desde mexico hicimos una reserva en la aplicación de eurorail y fuimos planeando el viaje y reservando . Nos decían que ya en el primer destino que era Madrid debíamos de sacar el boleto y ahí nos asignarían el número de asientos y pagaríamos el extra !! cual fue nuestra sorpresa que al llegar a la ventanilla de renfe en Madrid nos dijero que no había salidas a paris y que nuestras reservan no sirven para nada 👀 entoncess que se hace en esos casos !!!! Así es siempre tienes que llegar al sitio y ver qué tren coger?? O como puedes planear un viaje así ?????? Estoy enojada por la cantidad que pague !! Y por lo que tuve que pagar por irme a paris porque ya tenía la reserva del hotel!!!!alguien sabe que hacer

1 year ago

AlexMitchRight on track

asked in Eurail & Interrail Passes

Paper pass takes 2 months to deliver?

Hello, I’m trying to order the Interrail 4-Day Greek Islands pass, but it says it will take 2 months to deliver. I’m not sure if this is a bug or what, but I’m leaving in 3 weeks. What can I do? Is there a way to get the mobile pass and enter details digitally? I’m also not that excited that I need to pay for this delivery, plus some kind of a protection. I end up paying 30% more. If there’s a way to get the mobile pass without this paper, please let me know.

1 year ago

ZugUmZugFull steam ahead

asked in Eurail & Interrail Passes

Only one ticket per travel day?

Hey! I’m just playing around a bit with my mobile pass to see if I figured everything out. So I activated my pass (deactivated right after) to see if it would creat a ticket. And it did.Do I see it correctly that I only get one ticket per travel day, even though I’m using 3 different trains in 2 different countries?Is it also normal that it shows immediatly ¾ travel days as soon as I add a journey to the the pass, even though that first travel day is still in the future?Thanks!

1 year ago

brinsKeeps calm and carries on

asked in Eurail & Interrail Passes

Return to sender - is money refunded?

Hiif there is no one to sign for a posted paper ticket and it goes back to the sender (EUrail) eventually, do you automatically get the money refunded because the ticket was not used?

1 year ago

Paolo BiancoRight on track

asked in Eurail & Interrail Passes

Is the overnight trip Is considered 2 days so 2 tickets?

Hello. The overnight trip Is considered 2 days so 2 tickets?

1 year ago

borundevNew aboard

posted in Eurail & Interrail Passes

Fradulent Advertising

Eurail showed plenty of tickets available for London-Paris leg before I bought the global pass. Then when I tried to reserve a ticket I had to activate my pass. Since then I do not see any tickets. So I went in through an anonymous window and checked again and it still shows the tickets.This is clearly fradulent advertising. Their rules do not allow me a refund now and the pass is completely useless. I am thinking of taking this to European Consumer Court.See the attached images for screenshots of this fraudulent behavior.

1 year ago

Juliette MarrieFull steam ahead

asked in Eurail & Interrail Passes

Complimentary caregiver pass request - no response

Hi,I am disabled and require assistance. I have a pass Interrail and submitted a request for a complimentary caregiver pass a few weeks ago, but still have not received an answer. Since I will be traveling for a long time and because of my disability, I need to plan ahead and am getting very anxious about this situation.Could a staff member reach me and help me sort this out, please?Thank you,Juliette

1 year ago

Robin BlokRail rookie

asked in Eurail & Interrail Passes

Nighttrains - included or not?

Hi everyone! This summer I’m traveling through east/south Europe by train for the first time. I’ve planned every train already, but I’m confused about the night trains. Are they included in the interrail pass or not? I have a pass for 21 days. For example, the train from Zurrich to Utrecht - in my trip it says I have to pay, but when I search it’s included (see pictures). Thanks in advance for your help!- Robin

1 year ago

thisisfabuNew aboard

asked in Eurail & Interrail Passes

How are the travel days counted? based on the trains I take, or based on the days?

I am planning an interrail from Milan, PARIS, AMSTERDAM ARRIVING in Rome in 4 days, how are the travel days counted? based on the trains I take, or based on the days?

1 year ago

Nina LaNew aboard

asked in Eurail & Interrail Passes

Cancellation after Activating Pass (Covid)

Hi everyone, we activated our passes today in the morning to start our journey a few hours later. Before we started it turned out that I have covid, so we did not go.Is there any chance to cancel the activation? We already wrote the support but I think it will take some time till we get an answer. Do you think, they will be accommodating in this case?Thank youNina

1 year ago

Daniel1115Rail rookie

asked in Eurail & Interrail Passes

Activation not possible

Hi,I tried to activate a global Pass, but hot an error after putting in my ID number. The ID number is correct. I wrote an e-mail to the support some days ago, but didn't her an answer. what can I so ?thanks !

1 year ago

Pete BensimonKeeps calm and carries on

asked in Eurail & Interrail Passes

CamilaNew aboard

asked in Eurail & Interrail Passes

Entrada manual

Mi pase interraíl móvil fue activado en abril, y activé también después todos los trenes que utilizaré en mi viaje. Hace unos días entré en la app y todos mis viajes habían sido borrados y mi pase desactivado. Volví a activarlo todo, pero un par de trenes no me aparecían ya como disponibles, así que los entré manualmente. ¿Hay algún problema con activar trenes de forma manual?

1 year ago

Sebastian Emil SørensenRailly clever

asked in Eurail & Interrail Passes

Forced to use outbound journey with Interrail pass instead of my weekend subscription card

Hi,I wanted to travel out of the country with my NS Weekend Vrij Subscription Card, instead of using the outbound day.Had a long discussion about whether I had to use the outbound journey or not. The conductor said I had to use the outbound first, before using other tickets. So he actually forced me to use the outbound journey. He filled it in himself on my ticket, without asking me.As far as I know you can use the outbound day at any time, and choose to use other tickets instead. who was right here? I think it was unfair. I wanted to keep my outbound journey for another time, when my weekend subscription card is not valid.

1 year ago

MandarineRail rookie

asked in Eurail & Interrail Passes

Trajet départ et retour

Bonjour à tous !Nous partons à 4 depuis la France avec le Global Pass. Nous avons donc 7 jours de voyage sur 1 mois et nous avons une question. Est ce que les voyages pour quitter notre pays de résidence et y revenir sont compris dans les 7jours de voyages ou sont en plus ? Merci d’avance :)

1 year ago

MukeshJainNew aboard

asked in Eurail & Interrail Passes

Need pass cover numbers for mobile pass to travel to Paris

We are 4 passengers travelling to Paris tomorrow 22nd June via the Eurostar. We are unable to reserve our seats as it is asking for Pass Cover Number which we don’t have as we have mobile passes. Urgently need 4 pass cover numbers so we can reserve our seats immediately. Please help.

1 year ago

Camille DebatisseRail rookie

asked in Eurail & Interrail Passes

Rail Planner app shutting down

I installed the Interrail Rail Planner App, added my pass and tickets but now it refuses to open: my mobile is always shutting down, when opening it. What can I do?The customer service’s advice wasn´t helpful. The prior condition was always a started app e.g. for error logging and so on. But as I wrote: The mobile (Iphone SE (2016) IOS 13.1.2), is shutting down after starting the app before I can do anything.

1 year ago

jrestarFull steam ahead

asked in Eurail & Interrail Passes

Unable to add trip to my pass - received a fine and no refund

Hello all,I wonder if somebody can help me. We went to board the glacier express on May 12, 2022 and I tried to add the trip to my pass and I was unable to do it in the app. However, I was successful to add the rest of my trip. I bought the Global pass for 7 days travel within 21 days. I tried asking for help with 2 OBB offices one in Bern, Switzerland and one in Brigs before hopping into the Glacier express. Both had told me that the glacier express should be covered by the Eurail pass. When we board the train I explained to the conductor my issue. The conductor proceeded that if I’m not able to produce a ticket that he has to charge me and to sort the issue with Eurail. He charged me 1,165.00 swiss francs for the 5 of us. He gave me the receipt and stating that I could not activate the train tickets in the app. I e-mailed Eurail right away that day and attached the receipt and the issue. 1 month later I got an e-mail from Eurail and stated that there will be no refund will be issued

1 year ago

Kayleigh HackettNew aboard

asked in Eurail & Interrail Passes

Activating Pass and Travel Days

Hello! My train pass (7 days within 1 month) was purchase 16 June, 2022. I am hoping to travel next summer (May or June 2023). I know I have to activate my pass by 11 months after receiving it (so 16 May, 2023). Does this mean all of my travel dates must be before 16 May, 2023? Or can I activate it on 15 May and travel through the end of May and into June?

1 year ago

EurofimaFull steam ahead

asked in Eurail & Interrail Passes

Not getting passcover numbers from customer service

I asked customer service eurail b.v. the “passcover numbers” of our mobile interrail passes. I didn't get it because I didn't mention a specific reservation. I see in the forum that many request this under time pressure. I also know that it is only necessary with a limited type of reservations. To avoid that stress, I already requested the passcover numbers for our three-month interrail passes, which we will probably use in a few months. That you need a specific reservation question to get these numbers: is that new or has it always been the case?

1 year ago

OldKnottyFull steam ahead

asked in Eurail & Interrail Passes

Failure to activate a journey

Has there been some kind of IT failure today? I was unable to activate any journeys this morning and afternoon. I still cannot, at 10 pm. Updating the App has lost my trip. This happened at Interlaken and is stii happening af Brig. I need help urgently

1 year ago

Luana VogasNew aboard

asked in Eurail & Interrail Passes

Birrthday error data

the two global pass travelers have the wrong birthday date. I believe it was a system failure. we are both a day older. is there any problem ?

1 year ago

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