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Eurail & Interrail Passes

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5,272 Topics
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5272 Topics

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Rose BaileyRight on track

asked in Eurail & Interrail Passes

How do I remove journey from My Trip?

My husband and I have 3 month global passes (on app)which we’ll activate in September. I’ve been planning journeys and adding them to My Trip. I haven’t added them to the pass as I gather it’s best to do that on the day, for flexibility. However I’ve changed some of our planned itinerary and want to delete some journeys from My Trip. Cannot see how to do this. Can anyone advise? Thanks

1 year ago

Jelte058New aboard

asked in Eurail & Interrail Passes

Activate Pass - Enter ID number (Netherlands)

Hello, At step 3 of activating my pass, i'm asked for my ‘Passport or ID no’. There are two numbers in my passport:Persoonsnummer/personal no. Documentnummer/document no.The personal no. can be compared to an SSN. Which one should I enter?

1 year ago

Raissa050607Right on track

asked in Eurail & Interrail Passes

Reservation not required; Use of the trains

HI, quick question: if the reservation is not needed that means we can jump in the train only with the pass?No need to do any procedure before that?It is not clear to me if I need anything, as I should register the trip on the app isn’t?ThanksRaissa

1 year ago

Yann LORANSRail rookie

asked in Eurail & Interrail Passes

IPhone reset containing my pass

Hello, I have a small problem: I have a mobile Interrail Pass. However, due to an issue with my IPhone, I had to reset it. As my pass was registered on the railplanner app, and as I tried to enter the code of my pass on the app, the app said "your pass is already registered on another device". But that's not possible, I had to do a reset of my phone.I will probably have to change the battery of my Phone, so maybe I will have to ask the same question another time if the Apple Store has to reset again my phone or if I have to change my phone. I will be travelling very very soon, so if I can have an answer quickly that would be greatly appreciated. Thanks,Yann

1 year ago

StijnDemNew aboard

asked in Eurail & Interrail Passes

incorrect date of birth: customer service does not answer, leaving on 2/7

Dear community,I’ve contacted the costumer service on 31/5 with the question to change my date of birth (I’ve made a mistake in the year of birth). I wanted to make the seat reservations but the wrong date of birth is on those documents as well, so I’m waiting until I receive news from them. I did activate the pass already, so I hope this does not make any difference? I’m planning to travel to Sweden and Norway and for Norway it is more difficult to get the seat reservations then Sweden… I’m leaving on 2nd of July. Is there any way to contact costumer service by phone? Thanks for your answer!Stijn

1 year ago

AndrewsRight on track

posted in Eurail & Interrail Passes

A personal experience of using Interrail Passes

After my recent experience with our Interrail Passes, I will not be using them again. Here’s why. First, the process of fixing reservations is unbelievably complex. My partner and I wanted to travel from London to Seville and back, using 4-days-in-30 passes. This was our first experience of long-distance train travel down through Europe. Preparing the trip took me hours of work, much of it very frustrating, mainly in order to set up the required reservations. Some I was able to do on the Interrail site - that was fairly straightforward. Others, like those within Spain, had to be done directly with the operating rail company, who mailed the paper tickets several days later. And even those done through the Interrail site hit problems later, the main one being that, even though I did the bookings for my partner and myself at the same time, and even though our passes were both on the same device, several of the reservations came back with us sitting not only apart, but in different

1 year ago

SoerenKraghJespersenRight on track

asked in Eurail & Interrail Passes

Refund not available on web-site and support is not responding :(

Dear EurailI have purchased a Eurail pass with Plus 20-Dec-2020 and the order confirmation clearly states "The pass is fully refundable without a fee, however the fee for Plus is non-refundable" (IN30227660).06-May-2021 I received a mail that the activation period was extended until 31 august 2022. Unfortunately, summer plans are so that the travel can't be made this summer and a refund is there necessary.However, when I login to my account - the ability to apply for refund is not available where it should be as per your help information.I have contacted your service department 04-Jun-2022 using your facebook support option to get this error fixed or a refund done - and received confirmation e-mail confirming receipt of the request. I have not heard anything back yet.I don't think > 2 weeks response time for a simple support request like this is reasonable - and the money is needed to pay for the alternative summer vacation!Can you please prioritize getting this service request mana

1 year ago

ptravellerRail rookie

asked in Eurail & Interrail Passes

FreireRail rookie

asked in Eurail & Interrail Passes

Wrong first travel day

Yesterday (18th of June) i was on the rail planner app planning my trip and using it to see if there were connections by train between different cities. Automatically the travel day was set for today (19th of June) . I didn’t notice this and midnight went by and it kept like this. Now the pass is activated and it appears i can’t change the fisrt travel day. I only want to start my trip in middle of July. I can’t change it on my own but is it possible for someone to help? It would be a huge heartbreak to lose the pass and the experience.

1 year ago

Sander Solberg ØrenRail rookie

asked in Eurail & Interrail Passes

(inbound/outbound) journeys activated but did not go. How to reverse this?

Hi! Im going on a trip in some days and had to go to another city in my country. I tried to activate multiple journeys. I didnt go but ive used up my inbound/outbound journeys. Is it possible to get these back considering i didnt go?

1 year ago

middleagedbackpackerRight on track

asked in Eurail & Interrail Passes

Using a Mobile Pass - QR Code Questions

I’ve got a global mobile pass. Sorry if these are stupid quesitons, but this is my first time using it. When should I connect a journey to my pass? Should I wait until I’m on the train? What happens if I connect a journey before I board and then miss that train or the train is cancelled? Can I just get on the next train to the same destination using the same QR code? If my journey has multiple changes, do I need a QR for each stage? For example, I want to go from Bruges to Berlin, which takes c8h overall and has 2 changes. Do I get one QR code for the whole journey when I board at Bruges, or do I break it down into stages and get a separate QR code for each stage?

1 year ago

Nicole Stieben

asked in Eurail & Interrail Passes

Is this route with global pass working?

Hey, I want to go to Paris at the end of July (from Berlin), then back to Berlin. Then at the beginning of August to Cologne and then to Austria. Then back to Cologne and then to Berlin. Is this possible? My residence is in Germany. I want to book a 7 days global pass for this.. would that work? Moderator: link has been deleted upon request.

1 year ago

Riccardo FantechiRail rookie

asked in Eurail & Interrail Passes

Paper receipt for a Mobile pass

Good afternoon,I plan to get a Mobile Pass for a trip in the late August. It seems that the shipping of a paper version of the pass will be very late. I need to have a paper justificative to be reimbursed by my employer. Does anyone know whether it is possible to have such document after having bought a Mobile Pass?Thank you very much

1 year ago

LedlikingRight on track

asked in Eurail & Interrail Passes

Pass activated too early

Hey everyone! Unfortunately our Global Passes were activated one day early and our first travel day got used up without travel… So frustrating this is even possible but we emailed customer support right away and now hoping they get back to us in time. I sent the email on Thursday 16th of June with all the details and dates for our travel. We are leaving on Thursday the 24th of June and we just want to make sure this will get sorted?? Is there any type of guarantee? We don’t want to have to buy new tickets for 200£ each just because of this.. A big headache when on vacation.. Thank you in advance for any tips!

1 year ago

Anna YeomansRight on track

asked in Eurail & Interrail Passes

How to use inbound/outbound journey?

Hi,I’m from the UK and would like to use an inbound journey to return at the end of my trip via rail from Belgium. Can anyone explain how I use an inbound journey with a mobile pass?

1 year ago

WangNew aboard

asked in Eurail & Interrail Passes

No se que pase comprar

Hola,Siendo China pero viviendo en España con permiso de residencia, ¿tengo que comprar el pase Interrail o Eurail? Y me gustaria hacer el viaje en Agosto de 1 semana, ¿que tan bien está el viaje nocturno de trenes? ¿es recomendable?

1 year ago

Bruno WerneckNew aboard

asked in Eurail & Interrail Passes

Malpenza airport to Milano Centrale covered?

I will arrive at Milan Malpenza airport and I would like to know if 3 days eurail pass covers the trip from Milan Malpenza airport to Milano Central Station.

1 year ago

Andrea MartínRail rookie

asked in Eurail & Interrail Passes

DiscoverEU; How to cancel my pass?

Hi! I have a mobile pass with my friends, but finally I won’t be able to go, my question is: should I cancel my pass? if the answer is “yes”, how can I cancel my pass?Thanks!

1 year ago

Sonja AhonenNew aboard

asked in Eurail & Interrail Passes

How do I get from Lithuania (Kaunas) to Poland by train? I can't find any timetables.

1 year ago

Dario MenchiNew aboard

asked in Eurail & Interrail Passes

Problem with mobile pass activation

Hi,The application tells me to "enter your code" after I clicked on the button of the final step "activate this pass". So, I enter my ID number but it doesn’t work. What is my mistake ??

1 year ago

Helena DanyRight on track

asked in Eurail & Interrail Passes

Kann ein 10 Jährige mit einer 15 jährigen reisen

Hallo,Meine Tochter 9 würde gerne mit ihrer Schwester 15 mit dem interail fahren weiß vielleicht jemand ob das geht und welches Ticket sie brauchen Danke schon Mal im voraus

1 year ago

LdotRight on track

asked in Eurail & Interrail Passes

Pass cover number always incorrect

Hello all, I am trying to book reservations online which I really need to do soon but the interface always says“Your Pass cover number doesn't look right”I already tried out all numbers I could find on my paper pass and in the online reservation. Issuer is DB (CIV 1080), as it says on the pass. Could the issue maybe be that I did not purchase the pass myself but the travel department of my employer did it?

1 year ago

matthewmulliganRail rookie

asked in Eurail & Interrail Passes

Irish in UK. What country of residence to choose?

Hello,Irish citizen living in the UK for the past 6 years.I am excited to use Interrail for my first cross Europe trip, London to Croatia this summer.I am wondering however, when applying for my Interrail, whether to say that my country of residence is UK or Ireland. My only ID is an Irish passport, however I want to use an outbound day of the global pass to use Eurostar to leave London.I have no ID or residency papers for the UK, even though this is where I have lived for the last 6 years.What do people recommend? If I choose UK but have only an Irish passport, will this cause problems? At the same time, if I choose Ireland but want to travel from my residency country of the UK, would this be possible? Thank you and sorry for the confusion!Matthew

1 year ago

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