Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
- 4,083 Topics
- 15,265 Replies
Youth and Kids passes
Hello!I am looking into purchasing tickets. I am 26 but will be 27 by the time we travel so was looking at the youth pass. However I also have a 4 year old who will be 5 by the time we use the pass.I can't seem to purchase the youth pass and the kids one as it says you need to be 18 (which I am). So my question is, do I need to pay for the adults one even though I fall into the youth age bracket in order to get the kids pass? Sorry if there is a question like this already answered I couldn't find it!Thanks everyone!
Prolong/extend my interrail Global Pass
Hi!I started travelling with my Interrail Global Paper pass since december 11. I have four travel days included, but I would like to extend it to 5 days or a two months pass with more days. How would I go about changing the pass? Is it a problem that it is a paper pass? Can my new one be a mobile pass? How long would the process take? thank you trainlovers 🚂!
I would like to know if there is an option to freeze the one month Eurail once it is started, due to Covid?
We have a trip already started and a partner have some symptoms. We have used one day of the seven days in a month pack. We want know if some covid policy allows to freeze the month to retake later.
Oslo to Tromso - Does the One Country Pass Norway cover this trip?
I live in Malmo, Sweden and will travel in Oslo in Jan. I wish to also travel from Oslo to Tromso. Does one country pass cover that travel because google search does not show any train from Oslo to Tromso. I also have an opinion that north Norway train network is not connected to rest of Norway.is it useful to buy one country pass for Norway, 3 days for this travel. I will just go and come back to Malmo via Oslo.
I didn't receive my Pass via email
Hello i'm Nadine I bought today at 2 o clock a ticket cost 167 Euro for 4 Days one month. It doesn't send me a email address about my ticket - the the ticket is already booked and I didn't get a reciev about. Please help me I don't have enough money just to pay it for trains. I don't have the money to pay a second one. I would love to get my ticket on the right email address :XXXX@gmail.com Or pls call me on this number : XXXXXNadine Rodriguez Okey thank u I believe that everything's gonna go fine! Pictures about paying and reservatedModerator note: your pictures and personal details have been deleted to protect your privacy. This is a public forum available to everyone, so please do not share your personal details on this forum.
Online order issues on interrail.eu
When buying an Interrail pass on interrail.eu, "Plus" (23 EUR extra) is automatically added on checkout. If you don't want that, you first have to notice it and then unselect it. I'm not sure if it's allowed to add optional extras automatically but regardless of that: it is undesired. Please change that. If you click on "Continue shopping" during checkout and then return to the checkout later, then "Plus" is added back again! This is even less desirable, since you should be able to trust that your order is not changed after you've saved it.Any feedback from Eurail (@Nanja :) appreciated.
Do multiple trains on the same day count as 1 or 2 travel days?
hello everybody!It's my first time with Global Pass and I have a question:I travel from the Nederlands (Den Bosch) to Munich, i leave at 8:55, I am going to stay in Munich a couple of hour. Then the same day at 23:30 I take the night train from Munich to Budapest, I arrive the next day at 9:02. Is this 1 or 2 days?
What fees does Global Pass cover?
Hello everyone! I’m first time traveling with Interrail and in need of your help. I want to travel from Germany to Italy this December. During my stay in Italy, i might travel to some cities there. Then, I will travel to Spain for several days, back to Italy. Then travel back to Germany.My questions are: Global pass will cover train cost from Germany to Italy and return. Is it correct? And it is considered 2 travel days? Does Global pass cover cost for using trains from Italy to Spain and return to Italy? Does it cover trains cost forward and back within Italy cities? cities within Spain?Thanks so much. Truc
What should I do if I have more than 1 inbound and 1 outbound journey?
Hey everyone,I have a 5 days Global Pass. My country of residence is Germany. I was travelling from Sweden to Denmark, then into Germany and tomorrow I wanna leave to England. In January I will come back to Germany. I have just read that I can only use one inbound and one outbound journey. What should I do? Should I book a ticket to Brussels without interrail so I don’t use another outbound journey, Will I be able to use interrail from England in January?Many thanks Laura
How do I cancel my outbound journey?
Hello, I have chosen my outbound journey as today but we were unable to make the train as there were no more tickets left so we couldn’t reserve seats. We are now in Belgium and need to use the outbound journey for tomorrow, please can someone help us as we need to change the outbound date to tomorrow! please help us and let us get home for Christmas!! Thanks
Pass activated but unable to use due to covid restricitons
Hi, we have booked two 1 months passes for December 13 to January 13 in Switzerland and activated them as we were almost about to leave for the trip. However due to new restrictions we couldn’t travel anymore… we paid a lot of money and would be really pity if it all went to waste. The pass is active and the first travel day already passed but it has never used… is there a way to refund it or move it to another time considering these extraordinary circumstances?
Global Pass not valid in my homecountry, why?
Hello! I‘ve bought a Global Pass with four travel days. My trip is the following:Day 1 (19.12.21): Cadiz-Sevilla-BarcelonaDay 2 (20.12.21): Barcelona-Lyon-Geneve (inbound)Day 3 (27.12.21) Geneve-Lyon-Barcelona (outbound)Day 4 (28.12.21) Barcelona-Sevilla-CadizMy homecountry is Switzerland and I expected one inbound and one outbound journey with this global pass. But on the pass it‘s written „not valid in Switzerland“. Why? Thanks and best regards
Add Trip to Pass in App
Hey there! I just got a new phone and so I needed to download the app again & my pass isn‘t connected to my trip anymore. My flatmate is able to send me the trip and I can see it in my app next to my pass. But I can‘t connect them. Can you help me? (the trip hasn‘t start yet) thank you! :)
How do I start the refund process for seat reservations?
I received the below message by email and want to find out how to start the refund process. I tried calling the international phone number but my phone provider plan doesn’t include international calling. Is there a way to request a refund online or via email? I purchased the tickets through eurail for a client. Please let me know if there is additional information needed. Thank you. Hello,Your train 9203 on 17/12 to BALE CFF has been cancelled due to a local strike.We advise you to contact your travel agent or your original selling point for the terms and conditions for exchanges and refunds.Find out details about how our services are running on:- SNCF.com website under the timetables and live traffic updates section- l'Assistant SNCF mobile app- By calling 00 33 1 84 94 36 35 (cost of international call + fees of your phone operator) or at your original selling point.We apologize for any inconvenience.
Does a train that makes stops between start and final destination count as 1 trip?
so i want to go from Barcelona to Hamburg, and i know i have to make a few stops, in the DB navigator says it is Barcelona-Paris-Frankfurt-Hamburg, does anyone knows if i take this route does it counts as 1 trip? i have the 4 days in 30 days pass (:
Is food on (some or all) trains included in the Pass?
I am planning an Interrail trip in 2022. I will buy a senior Global pass and intend to visit several large cities in Europe. My question is to help me with my budgetting for the trip. Please could someone tell me if a first class senior global interrail pass entitles the holder to complimentary food on the trains and or eurostar- perhaps on some trains and not on others? Or how to find this out. with thanks
Journey split over 2 days : 1 or 2 travels ?
Hello !I bought a Global pass and it allows me to do 7 travels on 30 days. My last travel is a big one (from Venezia to Paris) : it starts on the 22nd of january (at 21:48) and ends the 23rd (about 12:31) with a change about 06:29 at Munchen. I read somewhere (maybe here but i can’t find it) that if the train leaves after 19:00, it count as ONE travel, even if it is on two days. Is it still right ? Here, it seems to say that, like we change at Munchen after midnight, it would count for two travels. So does this trip Venezia to Paris count for 2 ?Thank you very much :) Marie
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