Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
- 4,046 Topics
- 15,059 Replies
GlobelPass Einreise / Ausreise
Hallo liebe Community, Ich habe ein Problem. Habe mir den Interrail Globel Pass gekauft. Und habe gestern mein Ticket gebucht für die Wiedereinreise nach Deutschland. Habe ausverstehen, den blauen Button betätigt.Beim nochmal überprüfen, habe ich festgestellt das das Ticket für den falschen Tag gebucht habe.Jetzt denkt Interrail (App) das ich die einmalige Reise in mein Heimatland Deutschland gemacht hätte. Und dies kann ich nicht mehr stornieren oder Rückgängig machen.Kann leider niemand beim Kundenservice erreichen.Hat jemand Erfahrungen damit und hat hilfreiche Tipps? Liebe GrüßeMichelle
Come usare one country pass
Buongiorno..vorrei viaggiare dalla mia stazione di partenza(Bresca, Italia) ed arrivare a Cracovia , passando li 5 o 6 giorni…magari viaggiando in giornata anche a Varsavia..Il fatto è che vorrei acquistare un ‘One country passa’ a i due viaggi verso la Polonia non sono privi di cambi, in diverse stazioni..non so quindi se poter comunque usufruire di questo pass
Hi there,Last august I made an expensive mistake. During my travel in Copenhagen I used my interrailpas assuming i could also ride the metro (as the subway was also permitted). Seems like I was wrong and got an evasion ticket of 100 euro. I payed the ticket, though I found it pretty unfair and was wondering if it is worthwhile to go in to appeal via The Appeal Board for Bus, Train and Metro in Denmark. Does anybody had this same situation before? Or can somebody tell me if it is already a lost case?Regards,Jill
Twice withdrawal from the account
I had a problem with my interrail tickets and I still haven't found a solution. On October 23, I bought an Interrail ticket for Italy with my friend. But I could not use my interrail ticket. Because when I want to buy a ticket between the places I have chosen in Italy when I log in to the application, I get an invalid warning in this country. Then I realized that the money was refunded to my card. Since my friend did not have any problems with his card, I bought an interrail ticket from his card once again. But again I faced the same problem. Yesterday, I received a refund request for the ticket I bought from my friend's card regarding this issue. But when I checked my account activities for the first Interrail ticket I bought, I noticed something. In the first transaction I made, money was withdrawn from my account twice and only one was refunded. I had to deal with this problem my whole trip and I was really tired. I am also a student and had to end my trip because my vaca
Island Pass or one country pass?
Hi,I’m planning a trip to Greece to go island hopping. I live in Belgium, so I was wandering is I need a one country pass to go to Greece and once I’m there I use an Island pass or is it included to the Island Pass that I can travel first from Brussels to Greece? Thanks for your help!Greetings Martha
Booking Eurostar through B-Europe - Paper pass needed?
Hello, Today I purchased two mobile Eurail passes. I am attempting to book a roundtrip train from Paris to London (dates 29/12/21 - 02/01/21) but the Eurail website and RailPlanner app say “We don’t have train times for these dates yet”, which is odd because Eurostar allows you to book full price tickets on their website for those dates. However, I found the trains I want on B-Europe with the correct reservation fee, so I went to book. The system requires a pass cover number, which I now know is only available with paper passes. Can I request that a pass cover number be supplied for my two mobile passes, or do I need to exchange them for paper passes and wait until they arrive? Thanks!
Is there a gift ticket offered by Interrail?
Is there a gift ticket/voucher offered by Interrail? That could be used as a gift to a family member that they can use up whenever they would like to travel around. Or is this how all the ticket work in general, that the traveller can use them up in within 11 months?
Which trips are covered Eurail?
While planning a trip to Europe, I had a question while researching the Eurail Pass.If I purchase a Eurail pass, regardless of type, can I use all the trips posted on Eurail website(https://www.eurail.com/ko/plan-your-trip/railway-map)? Is there any differences in available trips between each option?
I am not able to generate the QR code for the Inbound/ outbound journey with my One Country Pass. Any advice?
Hello! i want to know how to activate the in and out fonction. I have a one country pass to Italy and I live in Switzerland so I just need the ticket to get to Italy for the first day of my travel. It is well written that I can travel in two countries (on the first and last day of my trip). But I cannot get a QR code for the portion in Switzerland. Please help me!! thank you!
Are all trips in the app available to book?
Hi, I’m wondering if all the trips you have on your schedule are available? I’m trying to book Hamburg-Hildesheim today but it’s out everywhere but in the inter rail app. Does this mean I can book this trip today if I use a pass? Or are they not available but just shown in the app anyway?Thanks!
HELP - Cover number is not accepted - paper pass
When I want to add a traveller to my trip (to book my seat reservations), it keeps giving the message ‘Your Pass cover number doesn't look right’.I’ve already tried the different issuers (with the same CIV number) I need to book my reservations since I am leaving soon. If someone knows what I am doing wrong, please help! :)
HELP! Pass Cover number is not accepted
Update: Problem solved! The problem was that I chose the wrong issuer (with the same CIV code though ) Hi,I have bought a paper Interrail pass (Global Pass) and I am trying to connect it to my Interrail account.. But my Pass cover number is not accepted. The reason I want to connect is because I want to make reservations for the train from Lyon to Barcelona. Is there any way around this? Thanks in advance!Heleen
I activated my inbound journey, and I can't cancel it. What do I do?
Hello, So here's my problem, I missingly activated a inbound travel day to travel inside Austria and now that the day passed I can't cancel it. I'm French so I didn't need an inbound day to do this travel but I forgot to cancel it. If I can, how do I get this day back ? I can't return home without it. Client service tells they will answer in 7 days but I don't have that much time ...
Application for free travel pass
I made my application as a student for the free travel pass but i selected the option to travel alone. Now we created a friend group and most of my friends joined with the code which was given by the group leader but I don't know how to change from “travel alone” to “join a friend group” If anyone could help me i would be pleased. Thank you
i need help with the tickets purchases in machines
HiI have the global pass second class and the app indicated that the ticket was for free but, in the ticket machine, even after i used the eurail discount, the price was about 15 euros. I payed a lot for the 3 months ticket so i dont want to pay more. I wish you could help me guysLove you 😁 This is the screenshot of the app And this is the machineThat price was with the discount
Wrong travel day
Hi everyone, my name is Elies Buchheister and I accidentally chose a wrong travel day. I had no clue that I was choosing the first travel day when I was creating my trip. I accidentally choose October 23 as my first day traveling but my First day travelling will be tomorrow on October 25. I haven't booked any train for October 23 and now I have 4 travel days left in my app.Please I need help because I need all travel days! I already tried contacting someone from Interrail but it says that they will try to get back to me within 7 days!I don’t have 7 days!! My booking number is IN30326752
Have a Eurostar reservation but can't add journey
Hi anyone and everyone: I have a Eurostar reservation tomorrow from Brussels to London, already paid for and confirmed. However, when I try to add the journey in the app, it can’t find my train (only an earlier or later one). I’m worried I might have issues if I only have a reservation and not a journey QR code? Many thanks to anyone who has some advice here at short notice!Cheers!
What does my Pass cover?
My mother and I have our Passes and now I am trying to see what the pass itself covers. We are planning to go through several countries but I was wondering if the Pass only covers the main trains between countries or also smaller lines within each country? For reference, we are going to Paris, Germany, Prague, Vienna, Austria, Rome and Switzerland.
Problem to add my pass to the app on my mobile phone "Something went wrong"
Hello! I bought 2 mobile pass but I am not able to add them on the app. It says “Something went wrong, we couldn't load your Pass details. Make sure you are online and try again.”I am online, the pass has not expired and is not added to another device. I’ve retried several times but it’s not working. I’m travelling morning 27th of October so I need help soon. I’ve been in contact with the TRAIN-E and through that “human agents” by email, but they might not answer within 7 business days - that’s why I’m writing here. Can anybody help me?
Do you only need to purchase a Pass or also book separately - what is the final price?
Hello everyone. I have some questions about the interrail pass. I would like to take it to travel in Europe and precisely Lyon/Liège. How does it work? I just have to pay the 185 euros for the 4-day pass per month and I can take any train? I saw that we had to book, that increases the final price, no? Thank you for your future answers
Pass interrail Allemagne
Bonjour,Nous venons d’acheter le pass interrail Allemagne pour partir en vacances prochainement avec nos enfants. Nous avons donc téléchargé l’application et activé nos pass. Lors de la réservation, nous avons voulu réserver nos trajets depuis notre gare proche de notre domicile en France mais cela nous indique que notre passe ne fonctionne pas dans notre pays… Comment faire?Merci de votre aide!
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