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Eurail & Interrail Passes

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Julie KieferRail rookie

asked in Eurail & Interrail Passes

Can't connect journeys to pass

I have already submitted for help to customer support but looking to travel this morning and haven’t heard back. I have 4 passes linked on my device. They are all show two time in the My Pass screen. Two of the passes are allowing me to link journeys to them and I can see a ticket for today’s journey in the My Pass section as expected.However the other two won’t allow me to add a journey to the pass and therefore I do not see a ticket in the My Pass section. When I try to link I get this generic error message. I submitted requests for help and from what I can tell there is no support in person at any Paris train station. Any suggestions?

1 year ago

Sandra SantosNew aboard

asked in Eurail & Interrail Passes

Travel day booked by mistake

HiI just used a travel day by mistake as i was trying to cancel a journey. I contacted support but no answerI'm not going to travel today and i can't delate this travel day i just booked because the day has already started

1 year ago

DakotaFull steam ahead

asked in Eurail & Interrail Passes

JelmergraaffFull steam ahead

asked in Eurail & Interrail Passes

Does Euskotren work with Interrail?

Or is a Interrail-ticket (Global) not valid on the trains between Bilbao and Hendaye? And if I have to buy a seperate ticket, how much does this cost (I can't really find the fares).

1 year ago

Emma de BrabanderRail rookie

asked in Eurail & Interrail Passes

Buying tickets for the ferry from Italy to Greece

Hiii guys,I want to buy ferry tickets from Italy to Greece. I only can select the discount from the Global interrail pass when I fill out that we are adults aged above 25. However, we are 23 and 24 years old. Does someone of you know how we can obtain the discount when selecting our right age?Hope you can help us out!Cheers,Emma

1 year ago

Miguel MarinaNew aboard

asked in Eurail & Interrail Passes

Interrail or Eurail - Country of residence

Hello, I am resident in Hong Kong although I have Spanish nationality and passport, I am not sure if I should use the 'interrail platform (European citizens) or Eurorail (non-citizens and non-residents).

1 year ago

leixFull steam ahead

asked in Eurail & Interrail Passes

Urgent broken phone pass transfer

1 year ago

Pete BensimonKeeps calm and carries on

asked in Eurail & Interrail Passes

Cancel all incoming Community emails

I will not be using my pass this year. I will save it for use next year instead. In the meantime I do not wish to receive any more Community emails?How do I Unsubscribe from ALL Community emails - i.e. questions from other Community Members.

1 year ago

TeeBeeRight on track

asked in Eurail & Interrail Passes

Purchases wrong type of Global Pass

I booked a 15 Day Global Pass for my family without realising that meant 15 days consecutive travel. I thought it was 15 Days within a month. I want to exchange it for 10 Day Global Passes - if 15 Days over a month is not possible.my first day of travel is 04 July but I think my 15 days may already have started - I’m unsure.I have sent an email to Interrail.Any help here?

1 year ago

EDERight on track

asked in Eurail & Interrail Passes

Paper pass number for mobile pass to connect trip to pass

Where can I find my paper pass number required to connect my trip to my mobile pass? So far uerail is a lot of pain, already lost first trip due to lack of seat reservation but bought a ticket for a sold out train. :(:( Now I have seat reservation but can’t get a ticket…. What a bs!

1 year ago

Evalie Van OijenNew aboard

asked in Eurail & Interrail Passes

Can a global pass be sold out?

can an interrail ticket be sold out? How far in advance can I buy a pass?

1 year ago

BeleRail rookie

asked in Eurail & Interrail Passes

Global Pass covering Hildesheim - Karlsruhe?

Hi everyone, I would like to travel from Germany to France to get my journey started. Therefore, I have to take a train from Hildesheim which is my hometown to Karlsruhe to get then a further train to Paris. Is it possible to use my ticket already from Hildesheim to Karlsruhe? Or am I only allowed to use the ticket from Karlsruhe to Paris? This means that I have to buy a ticket from Hildesheim to Karlsruhe, right? Thanks for your help! Best, Bele :)

1 year ago

cruzlartigautmdFull steam ahead

asked in Eurail & Interrail Passes

Can't add travel day

I have been able to add journey and travel days for 3 of the travelers except 1. For some reason won’t let me add the travel day and states to contact them but they are not responding to my email. I was able to add last night but today the travel day and the ticked has disappeared from my pass. How can I remedy this.

1 year ago

JuliaKnFull steam ahead

asked in Eurail & Interrail Passes

Buying connecting tickets in home country after inbound/outbound journey used

Hello everyone,I have already used my inbound/outbound journey, I have a 3 months continuous pass and I would like to do more trips. My question is about the connecting tickets I have to buy for trains in the home country when inbound and outbound journey have been already used. My home country is Germany.According to information I received from DB personnel, connecting ticket must be bought from/to the first/last stop before/after the border in Germany, so for example if I want to travel from Linz to Frankfurt, I need to buy a ticket from Passau, since this is the first stop after the border. Taking the ICE train from Austria, however, as well as with all other trains crossing the border, I'm not able to add the leg from Linz to Passau since Passau is considered as a German train station. There is also no stop closer to the border during this trip. In the details, I can see that there is also a station named Passau (Austria), but this station I'm not able to select in the journey plan

1 year ago

lkcc500Rail rookie

asked in Eurail & Interrail Passes

Is the train from London to Brussels still available?

Hi there,I just checked the following URL for the train departure from London to Brussels tomorrow (2 July)https://www.interrail.eu/en/book-reservations#/It shows numerous trains but does not indicate whether these trains have available seats. Please could anyone tell me how to check the availability of train seats?I would love to make sure there are available seats before buying a pass.

1 year ago

Sofia ToselliNew aboard

asked in Eurail & Interrail Passes

Global pass in italy- can I travel in home country Italy?

Hi, I am an Italian girl and I bought the global pass to do some tours in Italy and out. Can I right? I don't understand if I can travel to Italy or not despite being Italian.

1 year ago

MaiwennBRail rookie

asked in Eurail & Interrail Passes

I entered the wrong country of residence

Hello, I have purchased a mobile interrail pass few weeks back for a trip in may/june and I realise just now that the country of residence is France. I am french but I live in Sweden and would start my trip from there.Can you manage to change it by any chance? I plan on doing my first trip on May 12th.Thanks a lot

1 year ago

federicomelendezNew aboard

asked in Eurail & Interrail Passes

Pass Holder Number

Hello, I have a mobile global pass and need the pass holder number to book reservation straight with the train website.

1 year ago

Davide ZambelloRight on track

asked in Eurail & Interrail Passes

Clarifications for the rules of a single travel days

Hello everybody,I wanted some clarification on the rules of night trains.I have a flexi 7 days on a month Global pass and I plan to take a trip Berlin - Amsterdam starting early in the morning, visit Amsterdam quickly and on the same day in the evening before midnight, go elsewhere.As long as you take the train that leaves Amsterdam in the evening before midnight (with a seat reservation obv), without changing trains, are there any limits on the arrival time the next day?Obviously intended using only one travel day.This is because I would like to avoid using two days of travel and take advantage of the departure before midnight.Could you please tell me something more about?THANKSS!!

1 year ago

Steve LampertRail rookie

asked in Eurail & Interrail Passes

If I shorten/change Eurail pass, will I lose seat reservations?

I have already made seat reservations for 2 trains but want to shorten my Eurail pass from 7 to 4 days of travel, will I lose seat reservations?

1 year ago

VerohutterRail rookie

asked in Eurail & Interrail Passes

Train Tickets don't show up in app

Hello! I actived my Interrail pass today and started the outbound travel, but when I want to get my train tickets, they don’t show up, even though my travel is “actived”. Can someone help me or has had a similar problem???

1 year ago

MATTHEWELLIOTT19Rail rookie

asked in Eurail & Interrail Passes

Tickets not showing! - journeys show in ''mytrip'' but no ticket in ''my pass''

Hi, we are currently on day 1 of our 1 month interrail pass but on one of our mobile passes, whilst the journeys are showing up in the 'my trip' section, when we go into 'my pass' to see the ticket it doesn't recognize that we've booked a journey and no QR code is showing. We've emailed interrail but wondered if anyone had advice to fix it as we need it for July 4th. Thanks, Matthew.

1 year ago

laurieRail rookie

asked in Eurail & Interrail Passes

Does the Global Pass count as a train ticket ?

I have a Global Pass for 1 month. If I want to board on trains that do not require seat reservation, do I need to book the trains/buy tickets ? Or can I just board the trains and show my Global Pass as a ticket if checks are made ?

1 year ago

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