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Eurail & Interrail Passes

Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

5,104 Topics
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5104 Topics

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GülNew aboard

asked in Eurail & Interrail Passes

Global pass valid in UK?

Hello, is the global pass valid in the uk?Thank you!

1 year ago

AlexMKNew aboard

asked in Eurail & Interrail Passes

I am turning 27 in August, does that mean that I will have to use my pass before that month?

I have bought a 2 months-global pass with the youth-discount. Considering that I will turn 27 years on the 21st of August, I was wondering whether this means that I will be able to travel after that 21st of August as long as I activate the pass before that date. Or do I have to finish my travel before I turn 27? Thank you in advance for your clarifications.Matteo.

1 year ago

Elias MarseilleNew aboard

asked in Eurail & Interrail Passes

How to change your starting date

Hello, I would like to change the starting date of my pass into today. i can only get to this screen: What should i do to change my starting date?

1 year ago

Mar AlonsoNew aboard

posted in Eurail & Interrail Passes

Do we have select the nights spend in each city or only the duration of the trip? What pass is best?

Hello,I’m interested in doing a trip through Portugal, starting from Barcelona. The trip would start on Barcelona to Porto (the idea is to stay for 4 days in Porto), then we’ll go to Lisbon (the idea is to stay for 3 days), and as the last destination we would visit Faro (the idea is to stay for 2 days). Counting one day for the trip BARCELONA-PORTUGAL and one day back to BARCELONA. We do not know if we have to select the nights we want to spend in each city or only the duration of the trip. We also do not know what pass/ticket is more suitable for our case. We accept any recommendations. Also if you could inform us for any COVID regulations for the travel on the train and also the COVID regulations of PORTUGAL, we will appreciate very much!Thanks for your time. We’ll wait for your response.Mar Alonso

1 year ago

Kirsty McLaughlinNew aboard

posted in Eurail & Interrail Passes

Do greek island ferry passes really take 6 weeks to be delivered?

Hi!im wondering if Greek island ferry passes really take 6 weeks to be delivered? We can’t book on any ferries without and in 2022 it seems like a long time for post to come.Both my friend and I have tried to speak to customer service but not heard anything yet.many thanks

1 year ago

Joerg SteinFull steam ahead

posted in Eurail & Interrail Passes

Why is there no response from customer service?

I'm waiting now since 11 days for an answer from customer service. It seems to be non existing. Do you have similar experiences or can you recommend a way to in contact with them?

1 year ago

Marram22New aboard

asked in Eurail & Interrail Passes

Pass cover number needed

Please send me my pass cover number for mobile global pass. Thank you!

1 year ago

Kritika Kian WagleRail rookie

asked in Eurail & Interrail Passes

Can't activate travel day

I am travelling in 1 hour and can’t activate travel day for today

1 year ago

Francesca SucciNew aboard

asked in Eurail & Interrail Passes

it is possible to book the tickets of each train now and plan the trip without activate it?

hi, i already booked the interrail ticket for 2 months and I was planning to activate it the 15 of June, it is possible to book the tickets of each train now and plan the trip without activate it?? so the day I will start the trip I will activate it and I will have directly the tickets?? Thank you!!

1 year ago

Namhyuck KimRail rookie

asked in Eurail & Interrail Passes

Cover number for mobile pass

Hi. I’m Namhyuck Kim from South Korea.Recently I tried to book Eurostar by your system, and you know, it doesn’t work. As a result, I try to reserve the seat in B-eruop website, but they require the cover number. So please send me cover number… The one I want to reserve was already sold out.. it make me really sad..There are a lot of people like me.To solve this question, I wish Eurail company to improve their system by solving error when booking Eurostar by your site reservation system, or changing the booking way in B-europe website to require pass reference not cover number.

1 year ago

F1N71Right on track

asked in Eurail & Interrail Passes

I did not pick up my paper ticket at the postal station in time so it was returned to sender

Hey,as I already said, my ticket was forwarded to the postal station after I was not at home during the actual delivery. When I went to pick it up, it was unfortunately already sent back to the sender. What happens now? How and especially when will I get my ticket?Thanks in advance for the answer...

1 year ago

John ParisRight on track

asked in Eurail & Interrail Passes

Post tracking code for Pass

Purchased paper ticket 25 April 2022. Checking account daily it says “ fulfillment in progress”and under tracking code it says “ not available” I have email EuRail 3 times, no response.Anyone have idea on how to get tracking number? Thank you,Don in Seattle

1 year ago

TubbyRight on track

asked in Eurail & Interrail Passes

Pass cover number

Am having trouble booking reservations from Paris to London. Need pass cover number in order to book reservations. Am unable to change dates as all hotels are booked. any way to get pass cover number?

1 year ago

Selina BerndNew aboard

asked in Eurail & Interrail Passes

Can I use the inbound/outbound travel days in a row?

Hello,I want to travel starting from Norway to my home country Germany. Do anybody know if I could use my travel days in the home country 2 days in a row since I didn’t had one going out from Germany? Or does it have to be at the start and the end of the journey?Thanks in advance for your help!!

1 year ago

GemmaFull steam ahead

asked in Eurail & Interrail Passes

I need to cancel my pass

I URGENTLY need to cancel my pass. I have been writing to Customer Service for several weeks and I have received NO answer. The link to the Refund and Cancellation Page does NOT work. PLEASE HELP!!!

1 year ago

SyzymRail rookie

asked in Eurail & Interrail Passes

Wrong seat reservation (first class instead of second class) by Interrail website

Hello, Yesterday I ordered for me and my friends ticket for two trains in Italy. In the order there was reservation for second class seats. But today when I look closer there is written that we have first class seats. Our pass is only valid in second class. Does that mean that we can’t board this trains ?

1 year ago

davcowenNew aboard

asked in Eurail & Interrail Passes

Inbound/Outbound confusion

HiI’ve got a journey planned soon and I’m still scratching my head about how the inbound/outbound section works. I live in England and will be travelling to London to catch the euro. I need to swap stations in London. Is it ok to have both trains listed on my app (Hometown-Euston & St Pancras-Paris) or am I best using the planner to find the route that goes from Hometown to Paris, showing a change?Also, on the return journey we are having to stay a night in London due to missing the last train to my hometown. Am I right in saying I won’t be able to use my pass the following day as I’ve already used the inbound ticket to get to London?Hope all that makes sense

1 year ago

Igor passeratRight on track

asked in Eurail & Interrail Passes

How do I book seats at the station with the mobile pass?

Does anyone know how to book seats at the station with the mobile pass?

1 year ago

DillonNew aboard

asked in Eurail & Interrail Passes

Upgrade Youth Pass to Adult Pass

I bought a youth pass in 2020, that I couldn’t use until 2021. As I’m now 28, I’m not eligible to use the youth pass, how can I upgrade this to an adult pass?

1 year ago

Daniel0103Full steam ahead

asked in Eurail & Interrail Passes

Did not received my Pass. Paid already over PayPal.

Hello,I paid my one-month global pass on the 11th of May at 06:48 via PayPal. The transaction was successful. But Till now, I did not receive any mail or any ticket. My money is instead book from my account. I am planing to travel on Thursday this week. And till a week I am trying to reach someone to speak to from customer service. Instead, I only find the option with the chatbot and mail address. Also, there one answered my question or helped me with my pass.Does anyone have a direct line/telefonnummber to solve the problem asap

1 year ago

Nils LindlRail rookie

asked in Eurail & Interrail Passes

Is it possible to download the pass on your computer?

Is it possible to download your pass as a pdf-file instead of a paper or mobile pass, so that the train conductor can verify it from your laptop screen without an issue?

1 year ago

claraelaineNew aboard

asked in Eurail & Interrail Passes

Travelling after inbound/outbound journey

Hey! I have an Interrail global pass for two months. My home country is Germany and I’m planning to do one trip around Italy, come back home for a while and then to another trip around Europe. My question is: will I still be able to travel after the first trip? (since my outbound/inbound journeys will be used already) For example could I buy a ticket to the border and the use my interrail pass from there? Or does my pass “expire” with my 2 used outbound/inbound journeys?thank you so much! :)

1 year ago

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