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Eurail & Interrail Passes

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5,671 Topics
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Yra KurstjensRail rookie

asked in Eurail & Interrail Passes

How to contact the customer service of Interrail?

Dear Community,I’ve had so many issues with my interrail tickets over the past few days. I had urgent questions as my tickets didn’t arrive in time (or got lost), and they do not have a contact number…..why not? I lost a lot of money and wasn’t even able to travel with my pass. I sent several emails to the customer service of interrail and they do not respond to me. Also on twitter they haven’t been answering. Can someone help me with this? Did people have the same issues? Did people manage to get a refund for their passes and additional reservation costs?I am disappointed and desperate. With the same pass I have a trip planned for this Friday (already paid for the high speed trains), and I desperately need them to answer to me, otherwise my global pass will be completely unused:(Help me!

1 year ago

Ana Rita CostaRight on track

asked in Eurail & Interrail Passes

Is there a Greek Islands Mobile Pass?

There is an Interrail Greek Islands Pass that is exactly what I am looking for. But the paper pass only arrive in July and my trip is in June. Can we not get a digital version of this ticket? 😱

1 year ago

Vincent1961Right on track

asked in Eurail & Interrail Passes

Change itinerary during trip; Enter new trips or change trips along the way

Can you enter new trips or change trips along the way? For instance, when you want to stay shorter or longer in a city?

1 year ago

SamuelNew aboard

asked in Eurail & Interrail Passes

Can we get the paper Pass number of our Pass before it is delivered by mail?

Hi there,We just bought a global pass and would like to proceed to some reservation. These reservation canot be made with the eurail website (night trains). To make the reservation on the website of the companies we need the number of our pass.Do anybody knows how to get these number without waiting the shipment of the pass ? Thanks a million !Samuel

2 years ago

Sondy Jean-BaptisteRail rookie

asked in Eurail & Interrail Passes

I entered the wrong email address. I can’t get my confirmation, what should i do?

Hey guys I enter the wrong email & I can’t get my confirmation what should i do

1 year ago

cdbyeRight on track

asked in Eurail & Interrail Passes

Pass cover number for mobile pass

Could you please advise urgently the pass cover number for my mobile pass ?

1 year ago

kenryotRail rookie

asked in Eurail & Interrail Passes

German Rail Pass - international trains

Hi there,I got one question.German Rail Pass exceptionally provides a few international connections to neighboring cities such as trains from/to Innsbruck, Venice, Brussels or Basel etc.https://www.interrail.eu/en/interrail-passes/german-rail-passIf you are a resident of one of neighboring countries (, who is entitled to purchase a German Rail Pass and use these international trains from/to Germany) and a holder of German Rail Pass, are you still excluded from using a specific international train that connects Germany to your home country? (e.g. as a Belgian resident, can I still buy German rail Pass and use Brussels-Cologne trains?) Thank you!

1 year ago

HeleneRight on track

asked in Eurail & Interrail Passes

Can I choose the Eurail pass and travel with it in France (amid some others countries)?

Hi!I have the French citizenship but I live in Canada since 7 years, so my residency is out of Europe. But I don’t have the Canadian citizenship, only the French.Can I choose the Eurail pass and travel with it in France (amid some others countries)?Thanks !Heleme

2 years ago

Julia GrebennikovaRight on track

asked in Eurail & Interrail Passes

About country of residence

Hello everyone! I faced the following problem:I am originally from Russia and my passport is also Russian, but now I am studying in Hungary, which means I have Hungarian temporary residence permit. This summer I wanted to travel across the Europe starting from Budapest. By mistake I typed that my country of residence is Hungary, but, as I understood later, it is wrong. Now my pass is activated. What can I do in such situation? Thank you in advance for your reply.

1 year ago

joehodsgon56Right on track

asked in Eurail & Interrail Passes

Pass cover number incorrect?

I have recently bought a global paper pass direct from interrail and am trying to book seat reservations in Italy. On the “Italiarail” website it asks for a passholder number for each traveller. I have inputed my pass cover number and all other potential numbers on the pass but nothing seems to work.I contacted customer support and they provided me with a different pass cover number than what is physically in front of me (it now starts I0 instead of mine starting I1) The new number seems to work although I am worried as to why there is a mismatch in numbers in the first place. I could see this being an issue if a ticket inspector looks at my pass and wonders why it is different to the reservation number. Please Help!!!

2 years ago

TriviagirlRight on track

asked in Eurail & Interrail Passes

Pass cover number required for multi country seat reservations

We are a family of 6 travelling through Europe and I’m trying to make seat reservations. Unfortunately this is proving to be extremely time-consuming, difficult and frustrating. I tried to make seat reservations from Paris to London via the Eurail website and app, and am unable to find seats for July 2022. I could find the seats through a different website (b-europe), however in order to book a reservation I am required to enter a pass cover number, which I do not have since I purchased a mobile pass. I’d also appreciate some help in booking seat reservations from Montpellier to Geneva, and Zurich to Paris.

1 year ago

Iona AmicoRail rookie

asked in Eurail & Interrail Passes

Refund Eurail Global Pass

Hi,I have purchased a Eurail Global Pass on April 14th that I have NOT used yet. I sent several emails in the past week in order to have a full REFUND but had NO response yet. However, the website indicates it should only take 48 hours to have a response… I need a refund as soon as possible please this is an emergency. My pass number is EU30496688. I got the 10 days within 2 months - 2nd class pass. Contact me please -

1 year ago

Elena66666Right on track

asked in Eurail & Interrail Passes

DiscoverEU: Problem with application

Hello, with my boyfriend we won an interrail pass, and we want to plan trip but we have a problem with the application When we make a research about the same journey, we don’t have the same results. We made a research for the journey Strasbourg-Wien (Austria) un august, and I get a lot of results (free and paid journey) but on his phone he doesn’t get the same results as me, he only have paid journey. We don’t understand what is the problem here

2 years ago

AlbertRight on track

asked in Eurail & Interrail Passes

When the time of my pass begins to run?

Hello, I want to book my trains in advance, the app asks me to activate my pass, if I activate it when the month of the pass begins, from when I take the first train or from the day I activate it.I would take my first train on June 7, if I activate it now I would lose weeks of being able to use it.help

1 year ago

FlorilikestrainsRight on track

asked in Eurail & Interrail Passes

Where to buy greek island pass?

Is there a possibility to buy the greek island pass somewhere in Greece, especially in Thessaloniki?As there is no digital/online version and the shipping times to Greece are to long...

2 years ago

Gijs NijboerRight on track

asked in Eurail & Interrail Passes

Interrail mobile pass able to open the gates at the station in NL?

Hi, can I use my mobile interrail pass to check in at my train station in Zwolle? Cause there are like gates where you have to check in with you traincard or pass, but I only have the pass on my mobile..

2 years ago

HeeyluisRight on track

asked in Eurail & Interrail Passes

my travel date is glitching out

I am traveling from Paris nord to London tomorrow at 11:13 and my travel pass switched the date to the 28th. When i click on that train it shows the 27th but is under the 28th. Idk how to make myself more clear on that part. I also cannot view the QR code and the 27th isn’t showing up on my travel days.

1 year ago

plaisaebRight on track

posted in Eurail & Interrail Passes

Eurail's performance in real emergency situations

What experiences have people had with the mobile app in emergency situations?

2 years ago

WalterRail rookie

asked in Eurail & Interrail Passes

Dear Interrail support, I want a 100% refund for the passes that I bought

I have bought two Interrail-passes on the first of April and have just put in a request for a refund. My ordernumber is IN30465750.I am trying to reach Interrail-support because I think you owe me a 100% refund, not just 85%.Before I bought the passes I looked at the trip Amsterdam/Girona with highspeed trains on your website and everything I tried was shown as possible to book, this was on the 31th of March. On the first of April I bought passes and tried to make the actual reservations but found that this isn't possible. I always get a message 'bookingsystem not available, try again in a few hours'. I even get this message when I try to book months into the future. It appears that your bookingsystem does not work.I tried to reach Interrail-support to find out what is going on but found that it is not possible to contact your organization. I always end up on this page https://www.interrail.eu/en/support and the only point of contact is community.eurail.com. For this reason I decided t

2 years ago

PriyaSamraRight on track

asked in Eurail & Interrail Passes

I did not get a pass number - section is blank

I paid for my pass that was on the sale, I got a confirmation email and then in the next one I didn’t get a pass number the section was blank. And the Monet isn’t in my account so I have paid. I have emailed support. But I was wondering if anyone knew what was going on. :)

1 year ago

Olaf PfeiferRight on track

asked in Eurail & Interrail Passes

How do I delete empty travel days ?

Hi, I have a problem with my 4 day global pass, because it shows an empty day with no trips as a travel day. Thus, I cannot complete my journey! Help help....The 'empty day' was originally assigned as my first travel day, but I changed that and left earlier. However, I was never able to remove that day - there was no option in my app - and it also did not vanish by itself although I did not travel and had no trips on that day. How can this be changed?

1 year ago

Linda SalernoRight on track

asked in Eurail & Interrail Passes

Can't log in to reserve seats

We ordered 2 mobile passes, but cannot log in to reserve seats. It asks for a password reset which we both did but never received an email to reset it. I requested this 5 times. I then tried logging in with FB, it says my name on the top but says I have no active orders. I cannot even cancel because I cannot log in. No phone number to call. Sent an email, to be told I will receive an answer in 48 hours. That was 2 weeks ago. We are beyond frustrated, spending a total of 6 hours going round in circles on the website. I am disgusted with the lack of response. I want a full refund as we cannot use the passes without reserving seats and I cannot log in to do this. Where do I go from here? We are nearly 60 years old, my partner has a broken back but we cannot reserve any seats. I desperately need to resolve this and get my money back. Does anyone even read these messages?

1 year ago

Wara FatimaRight on track

asked in Eurail & Interrail Passes

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