Eurail & Interrail Passes

Hi,If i activate my pass on the seventh of september it is only valid until the 6th of October right? Is it possible to extend by one day? Kind regards

hey there,i would like to know, if Im able to contact Interrail via Email or Phone in order to ask them specific questions.

Hello.I am currently traveling with interrail and I am on an interrail mobile pass. Unfortunately, my phone broke today and I read that I have to contact the customer service to add my pass on another device. Can you help me with this problem? My email adress is jandavid.xxx.Would be nice to get an answer asap because I am planning to continue my travel the next days.Best regards,DavidModerator note: your email address has been partially deleted in your topic as we advise our members not to share personal information publicly. 

Hello,me (german citizen, Indonesian resident) and my girlfriend (Indonesian citizen and resident with Schengen) would like to book an Eurail Pass. I tried through the website but when it asks for the billing address and passanger information I cannot insert or choose Indonesia for my address. Does anyone have a solution, or does anyone have the number of the service hotline (couldn’t find it anywhere). Note: I tried to contact support via E-Mail and facebook, no answer!Best Regs, Aaron and Sasmita :)

Hi all :)If my first travel day is august 20 can my last travel day be 20 days later on september 20 or 30 days later on september 22?Cheers, Renke

Hello everyone.I bought a paper pass, but want to exchange it for a mobile pass. My paper pass is already valid, but not used yet. Does anyone know if it's still possible to get the exchange fee back if I exchange it?Thanks! Joni

Hello! My phone got stolen during my trip and now I can’t activate my mobile pass as it was already activated there. The contact form on the website told me that they will reply in 4 days but I need it earlier as I am traveling tomorrow from Paris to Barcelona and then I will need to reserve a seat the same day from Barcelona to Madrid to secure my sit. I can’t do that without a pass. And I can’t wait for 4 days.What can I do?Thank you!

Hello Guyys,So you can better understand my problem, a few Informations about my trip in advance: I have a global mobile pass for 7 days in a month and I want to visit multiple cities. But sadly I have a problem with understanding how to create a trip with the mobile pass in the railplaner app. I don´t quite understand whether I already have to decide in advance (before I activate the pass) which trains at which times I want to use. Or if I can still spontaneously decide this while I´m on my trip. For example I decide in the middle of the travel while staying in Rome that I would like to take the train on Day XY around Time XY to Bologne. Is such thing possible or am I not able to change anything about the trip meaning that I have to know exactly at which day and time I want to travel for my 7 days before activating the Pass.Thank you for your help. I am a bit lost here.Greetings,Anna

Hallo, ich kaufte einen Global-Pass für 7 Tage, aber in der App sagt, dass ich bereits 2 Tage verwendet habe, und ich habe keine Reisen gemacht

If I purchase my Eurail pass and upload the information to the Eurail app, is the paper ticket from Eurail required?We leave in 5 days, there simply isn't enough time to have the paper ticket mailed to us before we leave.Thanks Bob  

Hello everyone! I just got a discount for a global pass for 10 days/ 2 months, but I have to buy the ticket by september. I can only use the pass from july 2022, so I wanted to ask: if I purchase the pass now, will I be able to use it for july and august or only in july? Does the 11 months limit refer to the beginning of the trip or the whole trip?Thank you!! 

Hi,We are traveling to Italy between October to 23rd to 29th 2021. Our Plan is1. 23 rd - Rome FCO Airport to Venice at around 1.30pm by trainthen from Venice to Florence at around 1pm on 25th and from Florence to Rome on 27th at noon…  so this will be 3 days pass right?? Please let us know…Hemant  

Hi all :)I have a 7 day in 1 month interrail mobile pass. If my first travel day is august 20 then is my last allowed travel day on september 20 or september 19?Cheers, Renke

Hey you out there!I used half of my “travel days” for the first part of my trip. I had to come home in between for several things. Now I found the information that it is only possible to leave and enter your home country once. I would like to know if it is possible to buy an extra ticket to the borders and use my interrail pass afterwards again. May you tell me if I can do it this way? Regards, Anna-Maria :) 

Hello !My girlfriend and I bought an interrail pass in 2020 that we had to delay to 2021 due to Covid, during the exchange from our paperpass to the mobile pass our birthday dates has been switch by eurail (bug or mistake), so it's not correct anymore (the date were correct on the first paper pass).Our trip is starting in a few days (the 21) and the customer service seems to be really busy, is it possible to be in touch with someone by phone ? We are scared not to be able to travel because of this  Thank you,Maxime

Good evening. So today i wanted to activate but i got the following error:“You must be 28 or under on your first travel day"I am born on the 28th of July in 1993 so i am 28. And wanted to start my journey on the 21st of August but i seems that I can’t. I am quite confused right now and a bit afraid that I can’t start my traveling. I hope you can answer my question since it didn’t say anything about this topic on the website. Thank you in advance for your answer!Met vriendelijke groet,Michael van den Berg

Hi to everybody!I am getting crazy since 20 days trying to get help with a series of problems with interrail:I wanted to buy a ticket for my daughter, but when I did it, the payment procedure seemed not to work, there was no message of successful payment and I was receiving no confirmation email. Sometimes it happens with online payments, so I went on trying more than once. The next day I realized the payment had been taken 4 times from my bank account.I activate the procedure for having refunded 3 of the 4 tickets through my account on the Interrail website, but as I logged in again the next day to see if there was any news, I found out that the three requests for refund had disappeared from my account.Meanwhile, we are trying since 20 days to activate the 4th pass on the app and it does not work. We receive only automatic answers by the customer service, that do not help us further. The app version is the last one.I am getting really frustrated, since they took a lot of money from my

helloi have a global pass. when i select train Bern to Roma it writes your pass is not valid in some of these countries. i am residence of switzerland. Last week i used pass Switzerland to Germany without problem.when i choose Milano- Roma same error happens.

 Hi guys I have two questions! First: Can I add a journey to my pass the day of the journey? Or does it need to happen way beforehand? Secondly: What happens if I miss a train - Can I just take the next one without any problems, if it‘s still on the same day? Thank you! Help would be much appreciated!

Can I buy a pass now and make seat reservations without activating it?? (so that I don’t use up the days) To be a little more specific, my activation date would be August 27th, but it sounds like I need to make seat reservations before then. Additionally, are seat reservations refundable?Thanks!

Will a seat reservation booked on my computer transfer over to my phone and the Mobile Pass? 

If I want to utilize a free or discounted benefit like a lake cruise, will I need to use a travel day for that or is it available anytime during the one month time frame?Thanks!

Hello everyone,I would like to book a German interrail one country Pass. I saw that some international routes were included in the German Pass such as these following ones :"The German Rail Pass is valid on the following direct routes: Cologne (Köln Hbf) - Brussels (Bruxelles-Midi) Cologne (Köln Hbf) - Liège (Liège-Guillemins)"I would like to take my first train from Liège to Cologne right before getting to Frankfurt : would it work ? I don't know if the Pass includes just the route from Cologne to Liège or also the route from Liège to Cologne.Thank you very much in advance for your answer.

Traveling with 8 adults. All QR passes are on one IPhone. In case of emergency can I screen shot the QR code and textto my travelers and they use it for their global pass to board train?

MOBILE PASS - i’m leaving the US in afew days, i purchased my global pass along with a moble app. however my paper ticket will not arrive in time, can i just use a mobile pass when i arrive in Paris?