General

The Swiss National Railways has announced that a freight train derailment on 10th August in the Gotthard Base Tunnel located on the route between Zurich to Milan has caused severe track damage. SBB expects that the tunnel will only be available for passenger train travel from the beginning of 2024.  As a result, direct international trains will now take the scenic route across the mountains instead of the tunnel, resulting in 1 hour longer travel times. For this reason, SBB recommends catching a 1-hour earlier train from Zurich so as to not miss any further connecting trains. The following routes are the direct international Eurocity routes:Eurocity Zurich – Lugano – Milan/Verona/Venice/Genova Eurocity Basel – Luzern – Lugano – MilanFor all other international and domestic connections, there are hourly direct trains from Zurich to Chiasso taking the scenic route instead of the tunnel. In Chiasso, one can change trains for destinations

How do I get a refund for the TGV seat reservations I made with the Interrail route planner if the route doesn’t reopen before I travel?

We would like to visit our friends in Germany.  They use the Montabaur station.  When we type it into reservations it doesn’t show up. Is it not included it is a DB train from Munich?

With the recent disruptions of multiple railways lines in the Alps, will my train - named RJ 131 - be affected on its journey from Vienna to Venice? It leaves on the morning of Sept 7th at 6 am.

Hi everybody, i’d like to travel with my 11 years old (12 when we’ll make the trip) through France and Spain. We live in Brussels and we have planned to go to Nimes, Lleida, Zaragoza, Madrid, Toledo,Granada, San Sebastian and Biarritz. I would like to know if you think that it will be cheaper if we travel with the pass or not.

Hello, I searched trying to find an answer to this question but I still need some clarification. I would like to start my travel a few days AFTER my 28th birthday. Could I “activate” the pass the day before my birthday and pick a first travel day, but not actually use the train that day? Or is the pass not “activated” at the start of your first travel day if you don’t physically scan your pass at the train station and start your journey.  Thank you!!!! 

Hello - I had 2 fraudulent charges made on my AMEX to EURAIL, and I need to get them reversed ASAP.

Hello to all of you! I would like to know if I buy the Global Pass, can I use some days to move around in the same country? 

If I have the Eurail Global Pass, what is the max days ahead of departure that I can reserve my seat?

I currently have a work visa in the UK and have been here for over three years.My visa expires at the end of September this year and I would like to travel around Europe for two months from the beginning of September.Is the InterRail Pass available in this case?I believe I am entitled to buy an InterRail pass because my work visa in the UK is still valid at the start of my trip and I have been resident in the UK for more than six months.However, that visa will expire at the end of September and I will be entering the UK on a tourist visa when I re-enter the UK after my tour of Europe. In that case, will I not be able to use my InterRail pass as I will not be resident in the UK when I re-enter?I will visit some friends in the UK for the last time after my European tour and then return to my home country.Please let me know if anyone has had a similar experience.Thank you. 

Am I able to request a refund on a day not used for my global pass? I have a family of 5 and only used 4 daysthanks Betty

how can I use the ticket without a smartphone? Can I download it to a Web-version?

Hello, we are planning to travel within Austria (many cities) and finish in Germany. In total 5 train travels (all in December 2023). I have a few questions I could use help with please:1: Am I correct to get a 5 Trip Pass? Will it work from Austria to Germany?2: Should I make seat reservations before I leave for the trip?3: Are their limits on how many pieces of luggage we can take with us?4: If we make reservations, can the reservation be changed easily?Thanks for your help.

HiWas able to reserve Oslo S to Bergen trains seats on 13 October 2023.Also tried to reserve seats on the Bergen to Oslo S train for 17 October 2023 but unable to do so.vy.no shows all trains after 15 October 2023 as being sold out.Email to vy.no says 3 weeks answer delay so no timely help there!Any ideas on what’s going on? Should I book a flight instead now or wait?Thanks

Hi there, I have recently booked a ticket but am unable to access the online ticket. I accidently chose delivery via post, how do I change this as our postal services does not work in my country. I need an electronic copy to apply for a visa, looking forward to your response. 

My partner is running the Berlin Marathon and figured we’d travel to a few countries in Europe while we’re at it. First we arrive in Paris…Option 1 (Paris - stay 3 nights)>>>(Berlin - stay 3 nights)>>>(Barcelona-3 nights)>>>(Paris-stay 1 to 2 nights)Option 2 (Paris - stay one night)>>>(Amsterdam - stay two nights)>>>(Berlin - stay 3 nights)>>>(Barcelona-3 nights)>>>(Paris-stay 1 to 2 nights)Which would be more feasible?  What is there to do in Paris, Amsterdam, Berlin and Barcelona? What are the must visit places and food places to visit? or should we replace our visit with another country? 

Hey Guys, my girlfriend and me are in Barcelona right now and thinking about doing a day trip to Blanes. Therefore, we hoped to use our global passes. The problem is, that the Rail Planner app couldn't find the station of Blanes.My app is updated to the latest version. Also, RENFE website as well as the official tourist information tells us trains are operating. Does anybody know if and how we could use our passes for the day trip? Anyways, thanks for your help.

I’m planning my train route through Italy and some trains are showing that I need a seat reservation but with no price. When I go to make that seat reservation it states that seat reservations are unavailable. What do I do in this situation? Thanks in advance for the help.    

Hello everyone,My friends and I have received the Interrail France-Germany Pass and will be traveling by train from Germany to France in September. In Germany, you can use the pass to travel on public transportation. Now we're wondering, can we also use the Interrail France-Germany Pass for public transportation in France?Thanks in advance for the answers

Hi I'm about to start a 2 month global pass trip and not sure what size bag is recommended. I'm planning to go to Scandinavia and then across to South Eastern Europe so I'll need cold and hot weather clothing. Any other tips welcome!

I am thinking about taking this overnight train and there seems to have a 2-hour transfer time.Where do we go while we wait for the next train to arrive?Do you get bunk bed on these trains?Are there bullet trains to take?

I am an international student will be travelling from Nantes, France to Paris and I will have several pieces of luggage with me on my journey home.  One of my suitcases is very large.  Where will I be able to put that on a train?  I am worried that I won’t find luggage space as I will be travelling Dec 23rd...a busy travel day.  I want to be able to put my luggage in an area on the train so that I can keep an eye on it.  Also, I was thinking storing my big pieces of luggage in Paris a CDG airport before further travel to other countries.  Can anyone recommend a good place to store luggage at this airport?  I will be flying back to Canada from Terminal 2 at that airport a few weeks later.  Or would it be smarter to store my luggage at the train station near the airport?  

If we take a train from A to B with train change at C.Is it ok to set up plan (and ticket) from A to B? What happen if train A to C is delayed so we must take a later train from C to B ?

Hi, I’m hoping to manage to get to Budapest next week from Istanbul. I’m about to buy the ticket to Bucharest and then will have about 90 minutes and I’ll need to board the sleeper to Budapest (I know, it’s ‘ambitious’). I’m trying to get to my family by train and need to book the Bucharest-Budapest connection in advance online and it’s pretty expensive. From there I’m hoping to get on the all-day train to Warsaw, but again, who knows if it’s possible with border crossings etc. Does anyone have experience with Bosphorus Express - does it arrive on time usually? Thanks a million!

Hey guys, I want to buy a Global Pass and let's assume I reside in Germany... that doesn't work, right? I can only enter and exit once. How am I supposed to travel from east to west and from south to north without going through Germany? And that for 2 months? Let's say I start from Germany to Poland, but then want to go to France, do I have to go to Italy first???? That would be total nonsense, wouldn't it?