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11809 Topics

Caitlin Macnamara
Caitlin MacnamaraRail rookie
asked in Train connections & reservations

Travelling with someone without Eurail? Booking seats together?

Hi!I will be traveling around Europe with a 15 day consecutive Eurail pass. My mum will be joining me for only 2 train rides, is there any way to book our reservations/seat together?Thanks :)

7
Camilo.
1 year ago
J
JeroenvmRight on track
asked in Eurail & Interrail Passes

Trips - sharing trips with other travellers & widgets

We’ll start using our 3-month global passes soon and I’ve set up a Trip with journeys - how do I share this with my partner’s phone? The dropdown only lists Edit / Duplicate / ShowInWidget. And where does this widget appear after creation? Nothing shows up on the home screen. 

4
J
1 year ago
K
kelliemwRail rookie
asked in Eurail & Interrail Passes

I have a mobile pass, but the app is asking for a paper pass. i can’t connect a pass to my trip

Hello,I could really use your help!I am leaving tomorrow to fly to Europe. I have been trying to Connect my pass to a trip but I can’t. I have a mobile pass, but when I try to connect a pass, it’s asking for my paper pass info. I don’t have a paper pass.(I purchased the pass that is good for 4 trips in a month.) I am trying to book 29 July, at 9am Edinburgh to Paris, among other trips. But they won’t connect.  I was able to book and connect my mobile pass for the first trip I booked. But none since.  What do I do to get it to connect to my mobile pass and not have it ask for the printed pass?I have reinstalled the app and tried it on different devices.  Thank you in advance!!!

3
Camilo.
1 year ago
M
meesvd11New aboard
asked in Train connections & reservations

Booking train from Paris to Barcelona

I am trying to book a reservation for the TGV from Paris to Barcelona on the 15th (September). Now I’ve read about the issues with Spanish rail companies and having to book tickets locally, at the train station and I’ve been trying to perhaps book via SNFC or RENFE online, but how do i make sure I don’t end up paying the full price? Correct me if I'm wrong but I'm assuming these tickets are still covered by the Global Pass. Could anybody help me out with possibilities to still book my ticket in advance? I’ve seen several numbers I'm able to call but, again, I'm not sure how to get the ‘discount’ of the Global Pass. This is my first time traveling by train and I would appreciate the help tons, thanks!

1
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Railmaster
1 year ago
C
Keeps calm and carries on
cyberbubKeeps calm and carries on
posted in Train connections & reservations

Are Interrail aware of the reservation problems?

I last used an Interrail 30 years ago as a young man, I’d love to go again with my son, but the awful ‘reservations’ problems that I’ve been learning about on almost all trains in France and Spain (also elsewhere) is making me think twice!!I really don’t mind paying E10 for a reservation on a high speed French train or E8 for a Spanish train, but the huge bureaucracy involved just to make a reservation seems ridiculous, in 2022! Phone calls, ticket offices, calling German railways, Belgian railway website, cover numbers, what the hell is going on! Without reservations you can’t easily plan - OK if you’re a student with 3 months to spare, not so good if you’ve only got 7-10 days.However, I do understand that Interrail Management can’t control the policies of national railways. So the main subject of this post is: are the Interrail Management aware that there are 2 simple things they could do to make their customers’ lives much, much easier? Yes - their customers!Update the app to allow

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N
Railmaster
1 year ago
B
BaouRight on track
asked in Eurail & Interrail Passes

I wrote the driver's license number on the passport number. Is that a problem?

I wrote my driver’s license number on the passport number. But, It was changed to Sent in the Order overview. So, I’m worried that the wrong driver’s license number will be printed on the Eurail pass ticket.Do i fill in the passport number on the Eurail Pass ticket by myself? The passport number will not be printed and sent, right? If so, I can’t use the Eurail pass because my license number is entered instead of the passport number. 

9
A
Railly clever
1 year ago
La Carlozzo
La CarlozzoNew aboard
asked in Train connections & reservations

Seat reservation: no reservations in my profile but still received the e-mail confirmation and tickets

Hi travellers!As mentioned in the title yesterday I booked my seat reservations and received the email confirmation with all my tickets. But today these reservations still don’t appear here on my profile in the interail website. Is it everything ok or you think I might have some problems? Tickets seem fine to me and I received all of them without any problems. Just a bit confused about the missing seat reservations here on my profile as I said. Thanks in advance for any help!Best,Alessia

1
A
1 year ago
B
BachiNew aboard
asked in Train connections & reservations

Holyhead to Euston. Where to book or any alternatives without reservations?

I want to go from Holyhead to London on 11.09. But how can I book something and I know I am very late are there any other options maybe without any reservation?

2
M
Full steam ahead
1 year ago
E
EglantineNew aboard
asked in Eurail & Interrail Passes

Sharing ''Trips'' with travelers but they won't connect

Hello! I have made a trip on my account and added a friend as a traveler while making all my reservations and travel days. Do I need to connect their pass to it? Their pass had been activated and I have shared my trip to their account but they won’t connect. Should I not have activated their pass?

1
A
1 year ago
Fati
FatiNew aboard
asked in Train connections & reservations

Compensation for missing a train due to change of track 2 minutes before departure

I missed my trip because of a track change 2 minutes before departure, which even wasn't announced in English. Now if I book a ticket for the next train it will cost 22 euros more. Can I get compensation for it? 

1
A
1 year ago
L
Linda68Right on track
asked in Train connections & reservations

Can't book the reservation for the Milano Centrale - Arth Goldau leg of Firenze-Basel trip via oebb

Hello!I need to buy a train ticket from Firenze to Basel. On the railplanner it says there is a trip from Firenze SMN to Milano Centrale, then Milano Centrale to Arth-Goldau, then Arth Goldau to Basel SBB. I can buy a train tickets for all these section except the Milano Centrale - Arth Goldau, for which the website says “Tickets unavailable”. It is an “EC” Eurocity train. Why can’t I buy it on this website? Can I only go through the rail planner app to buy the ticket for this section of the trip? Also, I’m not too familliar with the train system in Italy, are the trains usually on time? Are there often train problem?How much time do you think is needed to switch trains at Milano Centrale? Thanks so much!

1
A
1 year ago
A
Full steam ahead
anna.bFull steam ahead
asked in Train connections & reservations

A few days after receiving reservation e-tickets, they dissappeared on reservation overview page. Is this normal?

Hello everyone!I booked the seat reservations, receive the e-ticket in my in-box but a few days after that it disappeared in the reservation overview page. Is that normal? Do i have to something about it?Thanks in advance for the response🙂

1
A
1 year ago
hannahLM
hannahLMRight on track
asked in Train connections & reservations

Renfe reservations in advance from UK?

when do renfe reservavtions become available? tryna book 21st oct - 29 oct barcelona-malaga -and they say theyre not released yet...

2
M
Full steam ahead
1 year ago
M
Maxitaxi777Rail rookie
asked in Eurail & Interrail Passes

Excursion discount available on non-travel days?

Hello,When I would like to use a 25% discount (for Piz Gloria for example), as a holder of the Interrail pass, is it required to go on this excursion on one of my travel days? Or may this excursion be planned on an no-travel day as well (still receiving the discount)? We are staying close to the start of an excursion and it would help not using 1 of our travel days when planning our trip to the Piz Gloria :).Thanks a lot in advance!Best regards, Max

2
M
1 year ago
Annabelle Clark
Annabelle ClarkRight on track
asked in Train connections & reservations

Help! I reserved a Eurostar seat on the wrong day

Hey guys! I have literally spent hours trying to figure out my trains. Low and behold after all of my careful booking, I've gone and booked myself on the wrong date on the Eurostar. I need to travel the day before. is there ANYWAY I can change :(

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seewulf
Railmaster
1 year ago
R
rettichRight on track
asked in Train connections & reservations

Night train with no outbound journey left

Hey there,I am from Germany, have an Internal global pass and ran out of outbound journeys.Nevertheless, I want to go from Munich to Vienna by night train, but I can't buy a separate ticket from Munich to Salzburg from ÖBB - it says „Ticket nicht verfügbar“.Is there any way to use my Interrail pass on the Salzburg-Vienna portion? I’d prefer not to take another train to Salzburg and change there…Thanks,Felix

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seewulf
Railmaster
1 year ago
R
rsmn851New aboard
asked in Eurail & Interrail Passes

Enquiries about Jungfraujoch with EU rail pass

Hi,I have 4 day flexi pass.We get 25% discount for EU rail pass holder .My question is Do i need to consume the day out of 4 days available when  I will be going to Jungfraujoch ? KRRoger

2
seewulf
Railmaster
1 year ago
B
BayonRail rookie
asked in Eurail & Interrail Passes

Wrong country of residence

Hello,Last week i started my interrail trip from Vienna - city of residence - to Stuttgart. I was using one of my inbounds/outbounds and everything was fine so far. Today I tried to book my trains to France and realized that the country of residence, mentioned on my pass is Germany - maybe cause I have German id, but just living here for summer -. Is there any chance to change the county of residence after already activating the pass? Would be really helpful cause I planned Germany as the spot where I will start all my travels.thanks

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N
Railmaster
1 year ago
N
Keeps calm and carries on
Natalie SKeeps calm and carries on
asked in Train connections & reservations

Seat reservations sent back to the post office

As requested by eurail.com, I supplied my accomodation address when buying seat reservations for 6 of us to ride from Paris to Barcelona on 1/10/22.   The accomodation office wasn’t open when they delivered the mail so now it’s sitting back at the post office (the accomodation told me they missed it)   I’m still in Australia so obviously can’t collect.  Will it sit there safely until I arrive in Paris on 29th September?  That will mean it’s there for over one month.   Thanks in advance for your help.

9
C
1 year ago
P
Puribe1Rail rookie
asked in Train connections & reservations

2nd class global pass but bought 1st class tickets

Hello, is it possible to use the first class seat reservations sold to me by SNCF over the phone but I have a 2nd class global pass? Their weren’t anymore seat reservations other than 1sr class and desperately needed this train for this day. We are using these seat reservations for the train from Paris to Barcelona and is a TGV train. Thank you. 

5
C
1 year ago
sher
sherNew aboard
asked in Eurail & Interrail Passes

Interrail or Eurail ?

Hi,I am Sher. I have an Indonesian passport but currently I am on my student exchange to Sweden. Due to this reason, I also hold a temporary residence permit for Sweden (August 2022 to January 2023). Would you recommend me to buy an interrail pas or must i buy eurail pass? Other than that, I would tentatively visit 7 cities within 1 month (Paris → Berlin → Bern → Liechtenstein → Salzburg → Vienna → Budapest). Ideally, I would buy the 7 travel days. However, I realised that Liechtenstein is not part of the eurail. Hence, would you recommend me buying the 5 travel days plan? Thank you

3
BrendanDB
Full steam ahead
1 year ago
frankm_nl
frankm_nlRight on track
asked in Train connections & reservations

Uitreis uit Nederland met Thalys: mag ik de uitreis met mijn Weekend Vrij dekken (heb wel de Thalystoeslag al betaald)

Ik reis op een zondag in november op mijn driemaands global van Amsterdam naar Parijs en moet dan de Thalys nemen. Ik heb de toeslag van € 30,- gekocht en ging er vanuit dat ik het Nederlandse deel van het traject zou kunnen dekken met mijn Weekend Vrij, maar ik begin nu te twijfelen. De inbegrepen outbound heb ik dan al gebruikt (wil ik morgen, 2-9, gaan gebruiken).Gaat dat goed?

4
frankm_nl
1 year ago
M
mommie4kidsRail rookie
asked in Train connections & reservations

Eurostar London-Paris reservation. What are the costs?

Hi All!I'll be visiting the UK and would like to purchase tickets for a one day trip to Paris and back.  However, when looking up information,  I'm a bit confused as to what to pay?  Would like to do 1st class seats there, but I am reading that I also have to purchase a reservation.   Can someone please guide me to a good website on purchasing tickets and what excited is needed?  Also, do I need a global pass for this one day trip?

14
A
Full steam ahead
1 year ago
R
riccardoooRail rookie
asked in Eurail & Interrail Passes

Delay compensation - no confirmation nor response from Eurail

Hi fellow Interrailers, has anybody managed to get a delay compensation from Eurail?I have tried to submit my delay compensation request multiple times using different browsers/devices but have never managed to get any confirmation message once I submitted my request (neither on the webpage itself nor by email) nor have I heard back from Eurail by email ever since.Now, I am wondering whether the online compensation form actually works and how I can get in touch with them. Anyone in a similar situation? According to their policies, I understand such compensations should be processed in 10 days. Thanks.

8
R
1 year ago
C
CholinNew aboard
asked in Eurail & Interrail Passes

I need 2 inbound and 2 outbound, can I buy additional Inbound/outbound?

Hello all, I have questions regarding to interail pass.I’m not an European citizen, but I bought a interail pass because I’m staying in Germany for 1 year and got residence permit.While I was planning my travel around Europe, I need 2 inbound and 2 outbound each.In this case, do I have to buy additional inbound and outbound ticket? If yes, how can I buy it?Also, will it be possible for me to change interail pass to eurail pass?Thanks for your answer.

3
R
Railmaster
1 year ago
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