- - Knowledge base
Groups
Help Center

Community
Get ready to travel

Get ready to travel

To ask all about our Passes, reservations & more

12288 Topics

Ana Raquel RibeiroKeeps calm and carries on

asked in Train connections & reservations

Me and my friend do not have the same timetables in the app and all trains Poland show fully booked

I am going on interrail this summer with a friend and we have serious problems with reservations! First my friend and I do not have the same timetables in our app and then the reservations are impossible to make at any date in poland, they say that they are fully booked at any date or time.

40318

2 years ago

Tchoupy63Right on track

asked in Eurail & Interrail Passes

Why do I get notifications like "tomorrow is a travel day but you haven't added anything yet" while I have added all my reservations?

1. Why do I get notifications like "tomorrow is a travel day but you haven't added anything yet" while I have added all my reservations?2. Why is the flag of Monaco not shown in the statistics?Anyone who knows? Thanks in advance.

1312

2 years ago

Mark CarterRight on track

asked in Train connections & reservations

Are passengers with tickets and no reservations generally allowed to stand in the train, even though reservations are required?

My wife & I are on a train now travelling between Como, Italy & Basel, Switzerland. We bought reservations because they were required for this train, or so we thought. The aisle in our car is packed with people standing up. There is no way to get up to go to the WC, etc. I was under the impression that you had to get a reservation even to get on the train. Since one of my future reservations for train travel never arrived in the mail, I figured I would not be able to get on the high-speed train and would have to book a slower train that would delay my arrival for 4 hours. Now that I see that these people are allowed to stand up for duration of the trip without reservations, I was thinking of doing the same for my trip between Narbonne, France & Barcelona Spain, since the reservation I bought never arrived. Finally, my question ... . Are passengers with tickets and no reservations generally allowed to stand in the aisles for the duration of their trip even though reser

22506

2 years ago

bababaNew aboard

asked in Eurail & Interrail Passes

Passportnumber is wrong

We travel with a global pass. We travel with our Identity card but we entred the number of our passport in our mobile pass. What can we do now?

1262

2 years ago

barbelouilleKeeps calm and carries on

asked in Train connections & reservations

Pourquoi certains trains sont indiqués comme non disponible avec le pass.

Bonjour, Pourquoi certains trains sont indiqués comme non disponible avec le pass. Comment cela se passe t il alors , si l on se passe du site railplanner, qui ne fonctionne pas comme tout le monde le sait...,et que nous choisissons n importe quel train sur un site quelconque, tcheque, polonais, italien ou autre et que justement cette restriction ne soit pas signalée. Risquons nous une amende alors ?Merci

621

2 years ago

NykiRail rookie

asked in Eurail & Interrail Passes

Number of journeys per travel day, reservations required and possibility to have 9 passes on one device

Good afternoon guys, I am trying to understand the Eurail Global Pass. (New to Europe). Hope you guys can help.So it would be a family of 11 persons. 3 adults, 2 seniors, 4 youths, 1 child, 1 infant. ( I realized the child and infant are free). Travel Dates 27th December 2022- 14th January (thats the time we have allotted for going to the different cities).Cities we have in mind( bare in mind we will be based in London so at of the week we will return to London): 1st Week: Amsterdam, Brussels & Luxembourg then back to London 2nd Week: Paris, Switzerland & Italy then back to LondonMy questions are:Travel Day; Can we use “one travel day” to Brussels and then lets say Antwerp on the same day as long as its before 11:59pm? Seeing that it is 11 of us, do we have to reserve seats for any of those routes? Is it possible to have all 9 passes on one device?

811

2 years ago

LauraLondonRight on track

asked in Train connections & reservations

Paris to Caen reservation at train station - will that be with Eurail/Interrail discount or full price?

Quick question - we are travelling from Paris to Caen on Friday 5th August and are, so far, unable to book online as there are no reservations remaining. According to the Eurail advice, we can buy the tickets at the station. Will these be at our Eurail/Interail discount or will we be paying full price?

1911

2 years ago

Michelle MandersRail rookie

asked in Train connections & reservations

Is Eurail right or the Austrian train website?

At the eurail website they say I have to change trains 1x. On the Austrian train connection website they say I have to change trains 2x. Which one is right?My journey will be from Zurich to Ljubljana and will definately make 1x stop in Schwarzach St. Veit (Austria).

273

2 years ago

LauraLondonRight on track

posted in Train connections & reservations

Barcelona to Cadiz reservation. Can I book by calling Deutsche Bahn?

Hello, quick question to confirm that I am understanding this correctly. I should be able to book reservations for our Eurail/Interail tickets, Barcelona to Cadiz, return on Deutscha Bahn by ringing them?

504

2 years ago

MichelRail rookie

posted in Train connections & reservations

I cannot make a seat reservation for SNCF

Hello,It is my first Eurail trip, and I travel with a friend. We have planned to take a High speed train the 24/07 at 6h55 with the pass (ICE 9571). However, since I have activated my pass in may, i cannot make any seat reservation on this specific trip (all of the other reservations have been done normally). I thought that it was because we could only reserve few days before the travel on this train. Yet, it is still not possible and I start to worry (knowing I have to take it in 4 days), wether I will be able to start my trip with my friends or not.I have seen that some people were provided a pass cover number, like a miracle solution. Therefore how does it work, and how can I obtain one ?Best regardsMichel

4733

2 years ago

Zephyr AzulNew aboard

asked in Train connections & reservations

Seat reservation Frankfurt to Paris- not possible

Hi everyone :) I want to book a Seat reservation for the train from Frankfurt HBF to Paris Est since it is mandotory. However, neither in the interrail nor the DB website is it possible to book it. I am currently in Kopenhagen so i can't go to a ticket machine and try it there. I do have to take this train so i dont know what to do. Anybody got some suggestions? :)

2541

2 years ago

symmonsandyRail rookie

asked in Train connections & reservations

Seat Reservation from Hamburg to Copenhagen. Conflicting information in app and web on whether reservation is required

I am using a mobile app and have booked seat reservations for all the journeys that the app required them for a couple of months ago. The app has no way of allowing me to book a reservation from Hamburg to Copenhagen, but I wanted to book one for ease of mind, but it just says a seat reservation is not required. However, when I use the interrail website, it says that I must book a reservation but will not allow me to do so. I cannot seem to do it through DB or DSB either. Do you know how I might be able to book one? Many thanks

4782

2 years ago

Jan Jansen van RensburgRight on track

asked in Train connections & reservations

Frecciarossa trains only available till 18 September for reservations

I am a solo traveler from South Africa. Since I don't care for sharing tables and seat arrangements with strangers I bought a 1st class Eurail pass. All works fine for booking seat reservations with EC and ÖBB trains. But unfortunately the bulk of my travel is in Italy and I was hoping to book Frecciarossa seats between Venice, Florance, Rome and Napels. Unfortunately none of these trains are being listed post 18 September 2022 on either Eurail app or ÖBB sites. I was informed it best to make Frecciarossa seat reservation via ÖBB. But nothing yet available. Although you can buy tickets and seats on TrenItalia and many other sites that does not support Eurail. It is such a dissspointment to see prime seats on selected 1st class journeys dissapear 1 by 1 as I am unable to make any seat reservation post 18 September. My travel dates for these journeys are 29 Sept, 1 October, 6 October. Seems like I will have to just bear and grin while sharing seat arrangements with total strangers. A sit

4466

2 years ago

Yra KurstjensRail rookie

asked in Eurail & Interrail Passes

How to contact the customer service of Interrail?

Dear Community,I’ve had so many issues with my interrail tickets over the past few days. I had urgent questions as my tickets didn’t arrive in time (or got lost), and they do not have a contact number…..why not? I lost a lot of money and wasn’t even able to travel with my pass. I sent several emails to the customer service of interrail and they do not respond to me. Also on twitter they haven’t been answering. Can someone help me with this? Did people have the same issues? Did people manage to get a refund for their passes and additional reservation costs?I am disappointed and desperate. With the same pass I have a trip planned for this Friday (already paid for the high speed trains), and I desperately need them to answer to me, otherwise my global pass will be completely unused:(Help me!

22598

2 years ago

Lottie1995Rail rookie

asked in Train connections & reservations

Prague-Budapest night train cabin

I’m planning to travel from Prague to Budapest next month via night train and have made a reservation for a sleeper cabin.I’ve got my paper ticket through the post and it says ‘Gentleman T3’ for the cabin - I’m a female traveller and I read online that sleeper cabins were all female or all male? Does anyone know if this is meant to be the case and my ticket is a mistake?Thanks!

1542

2 years ago

Sergio Noe BaqueroRight on track

asked in Train connections & reservations

PPAPER RESERVATION VIA POST MAIL NEVER ARRIVED

Hi, I made a seat reservation on May 31th Order ID R2022188767. I paid 52 US dollars with the post delivered included, but today the paper reservations hasn´t arrived yet. They send the paper reservation via PostNL but the tracking guide doesn´t updated since 10th of June. I tried to contact support two times but Eurail always answer “We will try to get back to you within 2 days” and never answer with a solution.My travel is in 20 days and i need to have the reservation. What can i do?. kind Regards,

20313

2 years ago

amanda1024Right on track

asked in Train connections & reservations

Accidentally booked from Venice Mestre instead or S Lucia

I'm going from Venice (S. Lucia) to Vienna on the Obb nightjet, but accidentally only reserved from Venice (Mestre) because that was the default that came up in the reservation tool and i didn't realise where the different stations were. Can i get on the train at S. Lucia anyway, or do i need to book an additional reservation for that portion (or go on an earlier S. Lucia to Mestre train that doesn't need a reservation)? I've got quite a few bags so would ideally like to avoid an extra change, but also baulk at paying what looks like 16 euros for a reservation for the S. Lucia to Mestre portion of the journey!

3082

2 years ago

JihakaRail rookie

asked in Train connections & reservations

Digital pass cover number?

I have digital interrail pass for me and my teen-age son. We are travelling from PARIS to ANTIBES in a few days. The online booking service asks for interrail pass cover number, but that can only be found on paper version. We don’t have paper version. The eurail number generator produced a cover number, but that doesn’t work. How to reserve seat in this situation? TGV phone line doesnt answer, just playing songs…

1056

2 years ago

AngeloRailmaster

asked in Eurail & Interrail Passes

Interrail/Eurail not valid in SNCF TER In South East France!!?!

Hi, on twitter today, someone has found out that in the PACA region (Region South East of France - like Nice. For trips between Paca and Occitanie (South West) is it valid.For more information please check on Twitter.@Nanja @Marion Can you please check if here is a mistake by the regions in France or can they say, Interrail/Eurail is not more valid?

324019

2 years ago

rohanchandaniRail rookie

asked in Eurail & Interrail Passes

Temporary residence in Germany as a student, but Indian natonality

Hello, I wanted to ask which pass (Interrail or Eurail) I should choose if I have temporary residence permit in germany. I’m a student here. Do they check the documents while travelling? And if yes what should I show them: my passport or residence permit?

1142

2 years ago

IvanLRRail rookie

asked in Eurail & Interrail Passes

Doubt about the refund in the exchange of pass

Hello, for personal reasons I will not be able to make the Interrail trip that I had planned for this August. I received the pass thanks to the raffle carried out by DiscoverEU, and I would like to use it in the summer of 2023. To do this, since this year's pass will expire, I have read that an exchange is necessary, and I have to buy a new pass first, and later, contact you for the refund of the older Interrail pass. My question is that, if I have received the trip through DiscoverEU, I am also entitled to this exchange and subsequent reimbursement, in order to be able to carry out my long-awaited trip in the summer of 2023. Thank you in advance.

1193

2 years ago

Jorieke RienstraRail rookie

asked in Eurail & Interrail Passes

Wrong country of residence for my 10-year old son, travelling in 2 days!

Hi, we have a urgent issue. We are travelling in 2 days with our 3 children. All have the correct country of residence (NL) except for our son who erroneously has country of residence Ukraine in the booking. Last week we asked for support to have this error undone and to change this to Netherlands but so far have not received a response. His card has not been activated yet (for the rest it has been activated).Is there anyone who can please help solve this problem before Wednesday?Thanks very much in advance!!! 🙏Kind regards, Jorieke

584

2 years ago

ViejoMochileroRight on track

asked in Train connections & reservations

How to go from Dublin to Liverpool - rail/ferry combination?

I want to buy an Eurail to go from Dublin Ireland to Cartagena Spain in May 2023. My question is how to go first from Dublin to Liverpool. Can I a use Rail/Ferry combination?

4173

2 years ago

TrainBobRail rookie

asked in Eurail & Interrail Passes

Wrong duration interrail pass showing in the app

Hello Interrail-experts.I have a question: recently I bought an Interrail German Rail Pass for 2 months with 10 traveling days. However, in the Trainapp it only shows a duration for only 1 month. Is this a common problem? How could I fix this? Hope someone can help!

664

2 years ago

Emma SiebelinkNew aboard

asked in Train connections & reservations

Seat reservation on train from Hamburg (Germany) to Malmö (Sweden)- conflicting info on if reservations is required

Hello everyone,We have a question about our interrail pass. In the app it says there is no seat reservation required for our train form Hamburg (Germany) to Malmö (Sweden). However, on the website of DB (train in Germany) it says a seat reservation is required. Can we still go with this train but then sit somewhere on the ground / still available seats or is that not aloud and is a seat reservation absolutely necessary? Thanks in advance! Kind regards,Marc & Emma

2293

2 years ago

Page 289 / 492

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.