- - Knowledge base
Groups
Help Center

Community
Get ready to travel

Get ready to travel

To ask all about our Passes, reservations & more

11772 Topics

Most replies

Recently active Most views Newest first

Laura Juliette PelserNew aboard

asked in Train connections & reservations

VincNew aboard

asked in Eurail & Interrail Passes

Deactivation of Pass

I falsely activated my Interrail Global Pass - now my 2 months are running but I am not able to travel at this time. Since I did not book any trips to my pass - I basically never used it - I want to deactivate it again to activate when I know how I want to use it. Is that even possible and if yes how/who can help me with that?The chat bot is useless and my emails are unanswered!

1 year ago

SimgeNew aboard

posted in Travelling by train

Is it allowed unfolding bicycles in international railways?

I really need to know that can ı take my unfolding bicycle to bulgarian, romanian railways? Additionally, if you know more about rules anout bicycle in railways, please send me message on instagram -> @beyidogan

1 year ago

Manuel Arevalo BezicNew aboard

asked in Eurail & Interrail Passes

Fraud- someone stole my visa and bought Interrail with it.

Hi! I´ve been travelling in Europe from the 11 of May till 14 of June.On monday 30 my celphone and my bag were stolen in Italy. The robber made me a disaster with my celphone, traying to buy different stuffs through websites and aplications.Now that I’m back in Argentina, I realize that an eurail pass was contracted with my name and with this email: XXX. They used one of my VISA credit cards to pay for itI never used this pass and it wasn’t me who contracted it. I need urgent refund of this money in my credit card. I don’t know wether someone used this pass or not, but if so, it wasn’t me.I wait for your urgent contact.Thanks.Moderator note: private information has been removed for privacy reasons

1 year ago

Johannes2004New aboard

asked in Train connections & reservations

Reservierung nicht möglich

Ich will einen Sitzplatz reservieren. Die versand adresse ist eine andere als die rechnungs adresse. Sobald ich aber bei der versand adresse ein land auswähle ist es nicht mehr möglich weiter zu den Reisedetails zu kommen. Es wird auch keine Fehlermeldung angezeigt, sodass ich wüsste was das problem ist, sonder das feld um weiter zu den Reisedetails zu kommen ist einfach "ausgegraut".

1 year ago

YamamotoKunioRail rookie

asked in Train connections & reservations

Couldn't input a German station name

In the Planner, the station name "Fussen" couldn't find.What should I input this station name?

1 year ago

Francesco LaghezzaRail rookie

asked in Eurail & Interrail Passes

My pass has the incorrect date of birth and address.

Hi guys, some friends buy me the pass and they put on it uncorrect date of birth and uncorrect address. So i must change it but i don't know how to do it. Please help me.

1 year ago

Aina SerradesanfermRail rookie

asked in Train connections & reservations

When I select the trip to book my seats the systems keeps on the loading mode

Hi to everybody! When I select the trip to book my seats the systems keeps on the loading mode… I’ve been trying wtih differents browsers but I get the same results and my trip starts in just a couple of weeks. Has anybody experience the same? any recommendation? Thanks a lot for your help! Aina

1 year ago

Jamie GarrettRight on track

asked in Eurail & Interrail Passes

Refund for paper tickets that never came

Hello,I am wondering if anyone has advice on getting through to someone at Eurail to process a refund. We purchased 3 paper global passes on April 3, which never came. After spending hours trying to contact Eurail and the postal service, we ended up purchasing replacement mobile passes and requesting a refund.However, we have still not heard anything back with regards to our refund request. The tickets were nearly $1,200 and we have not received any indication that they will be refunded (despite paying extra for pass protection). I am wondering if there is a way to speak with a live person by phone or email? Any tips are much appreciated!Jamie G

1 year ago

marika.chicaRail rookie

asked in Train connections & reservations

With mobile pass I thought no tickets would be send by post - also reservations

Hi !I’m new to the interrail community and I don’t understand the reservation process. I thought that with the mobile pass no tickets would need to be sent to me by post. However now that I try to make reservations via the interrail website some options appear marked as ‘delivered by post’, namely polish trains.Does it mean that I cannot book those online and have them on my phone but need to wait for them to be delivered to me at home ? Is it possible to make the reservation online via the interrail website and retrieve it physically once in a polish train stations ?Thank you in advance for your help <3

1 year ago

MrTillNew aboard

asked in Train connections & reservations

Traveling from Kolding to Ringkoebing, do I have to pay extra for this bus?

This is my first year to use the interrail global ticket with my family. We want to travel from Kolding to Ringkoebing. In this connection, the bus is part of the trip. Do I have to pay extra for the bus?

1 year ago

Bill WhitlockNew aboard

asked in Train connections & reservations

Having trouble booking a reservation- can't click on booking for trains not requiring reservations

I find the itinerary I want and there are no seat resv. required, but there is nothing to click on to book the trains I want. It just says view cart at the end, but since no $ because I have the global pass the view cart is not lit up to click. So how do I book this ?

1 year ago

Bill WhitlockNew aboard

asked in Train connections & reservations

Can I book a train resv. without booking a seat so that I know I can get on if train is full?

1 year ago

A_SNew aboard

asked in Train connections & reservations

How to book tickets when it says your mobile pass not valid

Bought an interrail pass thinking this would help me with my trip to the south of France. checked the trains were available before hand but when i tried to book it says my pass is not valid so i can’t book the tickets. No customer service so what do i do?

1 year ago

EmilyALNew aboard

asked in Eurail & Interrail Passes

Pass cover number for mobile pass

I need to book tickets that require pass cover number. I have mobile passes and this seems to be a quick to get help accessing that info. Thank you.

1 year ago

middleagedbackpackerRight on track

asked in Train connections & reservations

Can I travel on a train that requires a seat reservation if I'm told at the station reservations aren't required? Is it possible the info on the app is wrong?

I’ve got an Interrail Global Mobile Pass. I want to travel from Ljubljana to Zagreb at 8.30am. The Interrail app tells me a seat reservation is required. However, when I tried to reserve a seat at Ljubljana station today, the lady told me seat reservations are not required for that journey. I asked if I could reserve a seat anyway, and she said that’s not possible as they don’t do any seat reservations on that train. Will I still be able to connect that journey using the app? Is it possible the information on the app is wrong or out -of-date?

1 year ago

Jana KernNew aboard

asked in Train connections & reservations

Problem with seat reservation

Hello,we would like to drive from Paris to Barcelona on the 3th august 2022 but we cant make a seat reservation. It said that it would not arrive on time.What can we do?

1 year ago

Arthur LAMBERTNew aboard

asked in Train connections & reservations

Seat reservation problem Paris - Muenchen - Zagreb Glavni Kol.

Hello,We've been trying to get some seat reservations on the following trains on the 15th of July : Paris Est 15:55 -> Muenchen HBF 21:36 (TGV 9577) Muenchen HBF 22:18 -> Zagreb Glavni Kol. 08:32 (EN 50463)But it doesn't seem to work on the eurail site, reservations are always impossible, with various messages each time.What could be the cause ? Already full ?And I don't get how to buy only reservations on third party sites. How do we get out of this ?Thanks in advance Arthur

1 year ago

Camille RossatNew aboard

asked in Train connections & reservations

Seat reservation - should I make it really in advance or not?

Hello, could someone tell me if we have to make the seat reservation really in advance or not ? We would travel in September around France - Italy - GreeceThank you for the answers :)

1 year ago

helena.mNew aboard

asked in Train connections & reservations

Reservation from France to Spain and vice versa not possible - prices unavailable

Hey,me and a friend of mine are going on an Interrail trip in a few days/weeks, and are now booking seat reservations for all the trains where this is required. We are planning on travelling from Montpellier in France to Barcelona in Spain, and then from Barcelona to Narbonne in France.For every other train, it was possible to book reservations beforehand either on the Interrail website itself or on the website of the local train station. However, even after trying repeatedly, that does not work. It only shows the following message:“Prices unavailable. No price results were found for this connection. It is possible thta all pass holder seats are sold out. Please try searching for another connection or check ‘More information’ and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board.”Now here is my question: How do I book these two reservations? Do I need to call the train company over the phone

1 year ago

David LarssonNew aboard

asked in Eurail & Interrail Passes

Outbound- will change trains cost two travel days?

Hello all, I have been trying to find an answer to this but it is honestly too confusing.I will try to keep it short: I have the 7 days within 1 month pass.I want to travel from Stockholm (home) to Berlin.In the rail planner I can take the train from Stockholm at 17 on a thursday, but I will have to change trains in Germany the next day (friday) before finally arriving in Berlin in the morning. Will this then deduct 2 travel days or 1 because I had to change trains on friday?

1 year ago

suminRail rookie

posted in Eurail & Interrail Passes

Changing the pass and train reservation

Is it possible to change a pass after buying a pass and reserving all trains that I’m gonna ride?Are the reservations still valid even if I change a pass?

1 year ago

Geir PaulRail rookie

asked in Train connections & reservations

Will i get a seat on 1.class on trains where no reservations are needed, without having reserved ?

Hi everybodyI,m on interrail again, first time since the early eighties. This time on 1.class ticket.And now here is my question; - will i get a seat on 1.class on trains where no reservations are needed, without having reserved ?Or do they oversell 1.class tickets?Best wishes GP

1 year ago

Page 307 / 471

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy Cookie settings

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

Date of birth (not visible to other users)

(Private)

Only you and moderators can see this information

Country *

A bit about yourself *

Destinations visited (with CTRL you select several) *

Favourite destination (with CTRL you select several) *

Password *

I accept the Terms & Conditions + Privacy Policy of Eurail & Interrail and confirm that I am aged 16 years or older.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.