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10577 Topics

Andrea Auger
Andrea AugerNew aboard
asked in Train connections & reservations

Booking trains for clients

I've been on the Eurail site and cannot figure out how to book seats for my clients traveling to Europe this summer. I added the Eurail pass, which they really don't want. But it seems necessary to book seats.  Is this correct? Also, it tells me to add Passenger info and I cannot figure out where or how. Is there a person I can speak with at Eurail please?

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Full steam ahead
1 year ago
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LeeviNew aboard
asked in Train connections & reservations

Can't find train connections between Croatia and Greece

Hi! I’m in Split, Croatia at the moment. My plan is to get from here to Greece before taking a ferry to Italy. The problem is that I can’t find any reasonable (train)connections from Croatia and to Greece. Apparently there aren’t any international trains from/to Greece at the moment but I’m also having difficult time trying to find trains from Croatia to any other direction than north to Budapest and Ljubljana for example. So, how can I get from Croatia to Greece. It doesn’t have to be direct connection as I don’t have any spesific plans and am more than happy to visit other neighbouring countries as well! Thanks in advance!

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Full steam ahead
1 year ago
Guus Puylaert
Guus PuylaertNew aboard
asked in Train connections & reservations

Train form Lisbon to Bilbao. Not possible to book.

Hello, I want to book a traintrip from Lisbon to Bilbao (via Lisbon - Madrid, Madrid - Bilbao). All these trains are in the Rail Map, but it seems impossible to book it. How does it come and how can I fix this? 

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Railmaster
1 year ago
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StevenGiacomNew aboard
asked in Train connections & reservations

Overnight Train from Innsbruck to Prague

Hello everyone,Looking to book reservations for the Euronight 50467 from Innsbruck to Prague but am finding this error. It does not appear to be booked up because I get this error for all days in the coming months. If I check out the alternative ways to reserve a seat on this train, I am given the option to book it in-person at a train station in Europe but I would like to avoid this if possible since I know night-trains often become fully reserved close to the day of. What can I do? Thanks for the help.  

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Railmaster
1 year ago
RobertKarin Harris
RobertKarin HarrisRail rookie
asked in Train connections & reservations

SNCF and TER

I am looking at buying a one country pass i France and I am wondering if the local trains such as TER are run by SNCF, the pass is valide on SNCF and Thalys.

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Full steam ahead
1 year ago
B
BSGENew aboard
asked in Train connections & reservations

Night train start from home country. Is this covered by my outbound journey?

Hey guys, I would like to know if it´s possible to use a night train at the first day to get out of my own country. The problem is, that the train is still inside of my country at 00:01 next day. So I spend one day without going out of my country, which should be disallowed by the rules of Interrail. Otherwise, I saw that night train trips cost only one day (the day of departure), so it should be allowed. Maybe someone can help me to remove my confusion. :D

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Railmaster
1 year ago
Clare Cooper
Clare CooperRail rookie
asked in Train connections & reservations

Last minute Eurostar reservations - page says ''no information''

I may have left it too late to book Eurostar  reservations for early June returning from Paris to London: the reservations page says 'no information'.  Is it possible to buy last minute reservations at the station in Paris, maybe as a result of passenger cancellations? 

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Railmaster
1 year ago
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SonvishRight on track
posted in Train connections & reservations

Change seat reservation due to other station in Venice- non refundable. Can I exchange at the station?

I made seat reservation from Venice to Florence.  I booked the wrong station in Venice and need to change from Mestre to Venezia Santa Lucia.  It shows it is non-refundable.  Is there a way to just do a exchange to the other station without loosing my 66euros?  Sonal

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1 year ago
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shughes93New aboard
asked in Train connections & reservations

Can't find seat reservations from Barcelona to Paris ?

Trying to find a way to book my seat on the highspeed train from Barcelona Sants to paris on Saturday 7th May but having no luck? says book at the station but we will not be there until the day of travel? Any guidance welcome! 

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Railmaster
1 year ago
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stephyNew aboard
asked in Eurail & Interrail Passes

Request Pass Cover Number for seat reservation

Hi ! We are family of 4 had bought the eurail global pass , kindly provide us the pass cover number for our seat reservation . Looking forward of your reply . thank you .. 

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1 year ago
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Tristan7Rail rookie
asked in Eurail & Interrail Passes

Possible to change the pass?

Hi, I would like to buy the 7days in one month pass and actually I have the 4days pass (not used). Is it possible to change it? I want to travel from Hamburg (Germany) to Narvik (Norway), start at 23.59, arriving 36h later. How many days you use for this travel (2 or 3 days)?

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Railmaster
1 year ago
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forteselohajRail rookie
posted in Eurail & Interrail Passes

Disabled ‘Show ticket’ button

I got an Interrail pass for 4 days in a month.Booked a ticket for Today and reserved the seat.I go to the ‘My Pass’ it says ‘Loading tickets…’ and then it fails with error: ‘Ooos something went wrong’When trying to show the ticket, the ‘Show Ticket’ button is disabled.I already missed a train because of this. How can I fix it now?!

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Railmaster
1 year ago
Rafael Arrais
Rafael ArraisNew aboard
posted in Eurail & Interrail Passes

No one responding my requests on support

I opened a request on support on April 18, received the request email, but until now (May 2) no one replied to me. What is happening, what is EU Rail effective support channel actually?

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Full steam ahead
1 year ago
J
JesusENew aboard
asked in Train connections & reservations

Need to obtain Pass Cover Numbers

Family of 6 traveling through France and Italy in July. We purchased Eurail Global Mobile Passes. We are unable to reserve seats without our Pass Cover Numbers. If anyone could be of assistance, as my emails have gone unanswered, we would greatly appreciate it! Thank you in advance.

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Railmaster
1 year ago
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Ahmed.415Rail rookie
asked in Eurail & Interrail Passes

My pass is using 2 travel days for the same day

Hi all! My 4 day eurail pass is showing 2 travel days been taken for the exact same day with no journey added. I haven’t used the pass until today. I tried to make reservations on may 1st but it showed that seat reservation is required, and when I went to the station to get a seat the train was sold out!

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1 year ago
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Full steam ahead
CheakypeakFull steam ahead
asked in Eurail & Interrail Passes

Two travel days have same date

Similar problem has been experienced by others on this forum, but I wondered what the resolution was .We've used 2 days travel on our interrail ticket. Today, on a non-travel day, my wife's (iphone) app has allocated a 3rd travel day. This 3rd travel day has been given the same date day 1 of our travel. Plus, it says that this is also an outbound/inbound day (as is day 1).So now she doesn't have enough travel days to get home. Plus we she doesn't have the required inbound day available for travel back to the UK.Contacted customer services but we need resolution in the next 36 hours. Not confident of this getting sorted and convinced we'll have to buy extra tickets.   

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Full steam ahead
1 year ago
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Orangebot1Rail rookie
asked in Eurail & Interrail Passes

Inbound and outbound days

So I know how the inbound and outbound days work this is just a question about the rules. My question is does the return day have to end in my hometown.Say I live in Southampton  UK (I don't) would it be possible to end my trip somewhere else in the UK which is not where I live as long as it keeps within the rules and in the outbound) inbound days. For example on the last day I go from Paris to Manchester instead of Paris to Southampton. Or do you have to go to your town of residence 

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Full steam ahead
1 year ago
Dea Moksha Nissen Patel
Dea Moksha Nissen PatelNew aboard
asked in Eurail & Interrail Passes

Night train starting one day and arriving the next. Does that count as 2 travel days?

hi me and my friends are planning a trip around in Italy, i have a question about the night trains. if we for example order a pas that says 5 days within a month, and I take a train at 13:18 and arrive 14:00 the next day dose that count for 2 travel days?  dose a night train cost 2 travel days? 

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Full steam ahead
1 year ago
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MarineRail rookie
asked in Train connections & reservations

Trains not appearing in the app. Can we add them manually?

We have bought an Interrail pass to move between Spain and Portugal this summer. We took the mobile pass option. We went to the train station to buy the seat reservation necessary for high speed train in Spain. They have advised in addition to the ticket, we must have the trip registered in the app. But some trains do not appear in the app… can we add them manually? Another option: can we get a paper pass if we already got the mobile pass? thank you! 

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Engin-ius
1 year ago
Camille Toullelan
Camille ToullelanNew aboard
asked in Train connections & reservations

High costs - reservation Paris -Barcelona

I booked a Global Interail pass for myself and another for my child to go from Paris to the south of Spain and return. I had done many simulations and saw that the return journey from the country of departure to the country of destination was included in the pass. But as soon as I want to book to go from Paris to Barcelona, I am asked to pay 34 euros per passenger ( or 68 euros extra. Please confirm if the first Paris-Barcelona ticket is included or not.

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Full steam ahead
1 year ago
Millie Price
Millie PriceNew aboard
asked in Train connections & reservations

Train times and time zones

Hi, My friend and I have booked some trains for our trip. When booking, for example, we clicked on one for 7am. I’ve just looked at the e-tickets and it says 6am.  I understand there are different time zones however, these countries are an hour ahead of the UK so why has it gone back an hour? Just very confused. Thank you

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Railmaster
1 year ago
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fausto97Rail rookie
asked in Train connections & reservations

Reservations not possible? Traveling to Germany and Czech Republic

Hello everyone,I've bought an Interrail Global Pass for 3 July - 10 July. I want to travel from Amsterdam to Prague and later from Prague to Munich, and from Munich back to Amsterdam.However, there is one thing i don't understand. The website of the Deutsche Bahn says a reservation is required for every high speed rail as well as night trains. The travel plan of the Interrail website tells me i do not need to book a reservation, but that it is possible to do so.However, i cannot add any train journey to the cart. The ‘add to cart’ button is not clickable: Am i too late for booking? I have not received my pass yet, but i will get it within two weeks. Thank you in advance, Kind regards

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Full steam ahead
1 year ago
Kalle Fröding
Kalle FrödingNew aboard
asked in Train connections & reservations

''Prices unavailable'' for reservation; Prague - Warsaw

Hi! Me and some friends are planning a trip this summer and everything is going fine but one detail. We’re trying to book seat reservations for a train between Prague and Warsaw on June 19th but can’t because “prices unavailable”. Does anyone know why we can’t book it? Is it already fully booked? Do we have to wait til 30days before departure?Any help is greatly appreciated!Sincerely, Kalle

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Railmaster
1 year ago
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JosephineHLRail rookie
asked in Train connections & reservations

Prices temporarily unavailable Wien to Split NT 1153?

Hello! I am having trouble booking the train from Vienna to Split (EN 1153), as it appears that it is not possible to make a reservation. “Prices temporarly unaviable”Is this because it is still too early to buy them? Or are they already sold out? Or do I have to buy them elsewhere?I would be very grateful for any comments that someone had on this route. 

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1 year ago
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Keeps calm and carries on
annenas
asked in Eurail & Interrail Passes

Leaving in less than 2 days, but can not activate mobile pass

I’m starting my trip the day after tomorrow, but the support are not replying anymore on my problem. I had a broken device, bought another one but it keeps saying it is connected at another device.They disconnected twice already, and now I don’t receive any answers anymore. What can I do! Can I call interrail? thank you

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Keeps calm and carries on
1 year ago
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