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Asra KhanNew aboard

asked in Eurail & Interrail Passes

Wrong Country of residence

For two of my passes the country of residence is wrong, since the drop down button did not show the option of Netherlands i ended up selecting Netherlands Antilles.I travel tomorrowDid mail the customer care hoping for a much faster response and help here.

1 year ago

Stuart KRail rookie

asked in Train connections & reservations

Split to Rijeka - connection is 20hrs, isn't there a direct train?

Im trying to book a journey from Split to Rijeka when I go to seat reservations it says the journey is nearly 20hours via Zagreb and Slovenia. yet when I look on rome2rio site it says just just 4hours 32min. is there not a direct train to Rijeka?

1 year ago

Devo2002Rail rookie

asked in Train connections & reservations

Booking group bookings via the app

How do I book as a group via the mobile app? Is that impossible, can it only be done via the website? Also, why is the website so disconnected from the app? I have an account to log into on the website, but just have to enter my pass details to get into the app. Big question: If I book an interrailing trip via the website will that come through on my app? As my app is connected to the same pass? Any help would be massively appreciated, only got a few days to book!

1 year ago

AshleySerraRail rookie

asked in Train connections & reservations

I can't find a train to Amsterdam from London

There are no options for trains from London to Amsterdam? Does that mean all the tickets were sold out? I am pretty frustrated because they show the seat reservation prices before you buy the ticket which leads you to believe there are seats available when there are not. Does anyone have advice for other options? I already tried using the other sites Eurail gives as an option.

1 year ago

mavy0001Full steam ahead

asked in Eurail & Interrail Passes

knutNew aboard

asked in Eurail & Interrail Passes

Where did my Interrail pass go?

I entered my pass details in the app some time ago. I could see it yesterday, but today, it is disappeared. I tried to reenter the pass details, but got an error message. What has happened? What should I do?

1 year ago

Albin BlomsterNew aboard

asked in Eurail & Interrail Passes

Locked out from global pass

Hi! Today when me and my friend were in Nice at the train station Nice Ville something perculiar happened to my eurail app. We were there one hour before the departure to Ventimiglia. And for the fun of it I was just going to take up my phone and check that I added the trip to Ventimiglia on the app. But when I checked my phone, my global pass was absolutely gone. Thankfully I could solve the situation before our departure by deleting and reinstalling the app and also by "re-adding" my global pass. So to the sole purpose of my question, does anyone know why this even happened in the first place? Cause if I wouldn't have fortunately had wifi to reinstall the app, we more or less would have been stranded there which doesn't really seem fair... /Albin

1 year ago

gertalNew aboard

asked in Train connections & reservations

Inquiry about cancelling reservation tickets. Bought together but cancel for 1 person.

Hello. I booked the train tickets with my friends at once. But I'm the only one who should change the travel schedule. Therefore, I would like to cancel my seat reservation. In this case, however, I have to cancel mine and my friends' tickets at once. Is there any way I can cancel only just my ticket, not my friends’ tickets.

1 year ago

nathanm95New aboard

asked in Eurail & Interrail Passes

I can't find my return number

By mistake I ordered the wrong (paper) passes, so I decided to return the passes. On the website I confirmed the returning of the passes for a refund and I got an adress to return the passes to. There was a return number there that I had to put on the envelope, but I didn't write it down immediately and now I can't find the number anymore. I didn't got an e-mail with a confirmation of the returning and the return number either. Can anyone help me? I do have the adress so I could send it without the return number, but that feels a bit risky. Thanks in advance!

1 year ago

Juveriah FurrukhRail rookie

asked in Eurail & Interrail Passes

How to activate greek islands eurail pass?

How do I activate my greek islands eurail pass? I ordered it and it got delivered. I will be making online reservations on bluestar and hellenic online. Do I just collect my tickets at the bluestar and hellenic counters and show them the pass there? Please guide

1 year ago

sudhaRail rookie

asked in Train connections & reservations

Order number on Eurail did not convert to reservation

Hello all! I am new to Eurail. I booked a ticket from Florence to Vienna on the Eurail site- one change-2 trains and paid the extra for the seat reservations and received an order number.But the order has not converted to a reservation. I can not find the reservation under my account nor did I receive an email confirming the trains and tickets I paid extra for--Any help is much appreciated.Thanks

1 year ago

anicamposeRail rookie

asked in Train connections & reservations

Booking reservations within Spain

I have been trying for several days to book my reservation for a leg of my family’s trip between two Spanish cities. In the booking website I can see the value of each trip but when clicking, there is a message about online booking are not possible and that we should only book at a train station in Madrid.A friend of mine who lives in Madrid tried to buy the seats for me today with all my details, but she couldn't do it because the person at the station wouldn’t sell th seats if she does not have a QR code in the Eurorail App.This means we would be only able to book our seats once we get to Spain, for travelling the next day, which is very uncertain and stressing for a family of four with young children. This situation is under no circumstance something mentioned in the global pass Q & A or terms and conditions and it is making the planning of our holidays very stressful.I would like an explanation ASAP, and exact dates about when we will be able to book online for trains in Spain

1 year ago

Merlin WenzelNew aboard

asked in Train connections & reservations

London - Brussel or Paris. Trains for return trip seem all fully booked

Quick question,ill travel to London for 4 Days and found a nice connection. But on my way back it seems like every train from London to Brussel or Paris is fully booked with Interrail. Is there any chance that ill get my reservation on the 24.07 or is it normal that every Eurostar Train is booked. (I checked for Trains starting 22.07 - 10.08 and every single one is not available) thanks to your help

1 year ago

seconds12New aboard

asked in Eurail & Interrail Passes

Booking reservations - all need to be send by mail and wont arrive on time. What to do?

I am from the US, and tried booking for our trip in europe from spain to france or even spain to italy. It came up alot of having to ship it to post but the mail will not arrive in time and do not wish to ship towards address there because it could get lost. I tried calling the number and it did not work, and was wondering any help or options.

1 year ago

Pawntip TonguraiRail rookie

asked in Train connections & reservations

Reservation does not show up on website

I have booked and completely purchased seat reservation for days. But it doesn't appear neither on my reservation overview page nor order history. I am traveling in 2 hours PLEASE CHECK IT NOW

1 year ago

Bri ORight on track

asked in Eurail & Interrail Passes

What exactly is a trip? Are all our journeys ''one trip''?

Hi All, im brand new to this and have just bought a 3 month global mobile pass. So here’s my first question of no doubt, many more.What is a “trip”. My wife and I plan to travel from Liverpool, through Germany, France then on to Malaga, and back to Liverpool in a three week period, staying at various cities. Is this “one trip”?Or is each leg of that journey a trip? i.e, Liverpool to Paris is one trip. Paris to Nice is another, Nice to Montpellier another etc etc. So confused……..😕

1 year ago

Chiara PontinRail rookie

asked in Eurail & Interrail Passes

Refund for won pass or extension possible?

Hello everyone! Quick question, I hope you can help me. I have won an interrail pass on a social network competition, but lots of month have passed and I don’t think I will be able to use my prize. I didn’t activate it or anything, I just have the code but never used it. Should I consider it lost? Can I get a refund even if I didn’t pay for it? Can I extend it somehow/also by paying? Thank you in advance guys!

1 year ago

Molli HillNew aboard

asked in Eurail & Interrail Passes

Travelling in my home country

Hi there I have purchased a interrail global pass for 2 months knowing I can only have 1 inbound and outbound journey. We are planning on going from London to Bruges outbound but on the way back we are getting a flight from Portugal to Edinburgh (due to timing). I was wondering is it possible to use my second inbound journey from Edinburgh back to London or does the journey have to be travelling from out of my home country back into it? Want to make sure this is okay before booking any flights! Thanks for the help!

1 year ago

bibianaNew aboard

posted in Eurail & Interrail Passes

Viajo a Europa que passe compro

Viajo a Madrid, y quisiera visitar Segovia luego Madrid Barcelona de Barcelona a Paris y de París regresarme a Madrid. ¿que pase debo comprar? el móvil o el impreso? sí es impreso donde reclamo los tiquetes pues vivo en America y si es movil puedo ir a estos destins sin problema con un pase de 4 dias?

9 months ago

ErnstRail rookie

asked in Eurail & Interrail Passes

Disappearing departure and destination stations in the app

I just installed and activated railplanner, but my ‘from’ station disappears as soon as I enter my ‘to’ station. So it is not possible to enter both the departure and arrival stations at the same time, rendering the app useless for planning and traveling. Android 10 on Motorola Moto 8 Plus. The app was downloaded from the Android Playstore an hour ago, so I assume it is the latest version. Any ideas anybody? The trip I was trying to plan is from Antwerp to Lille.Hope to travel, so there is some urgency. Thanks.

1 year ago

Alexis ChaputNew aboard

asked in Eurail & Interrail Passes

Is it possible to use a ferry as a travel day?

Hello, I have a 7 days travel days in one month eurail pass, is it possible to use a ferry as a travel day? We are doing Valencia - Ibiza and Ibiza - Barcelona. Thank you

1 year ago

GeraldNew aboard

asked in Eurail & Interrail Passes

Validity 1 month in 11 months, what does it mean?

My one month global pass is valid for 11 months. Is that the start of the journey or the end? As an example: my pass was purchased on the first of May this year. Can I use it next year in April? If the first travel day is the last day of March?

1 year ago

Roman DolobáčRail rookie

asked in Eurail & Interrail Passes

Changing the country of residence

Hello all!I’m planning to start travelling at the beginning of August but I have the wrrong country of residence on my pass. Is it possible to change it? I have contacted the support team but they haven’t responded in a long time. The residence on my pass is currently Germany but its wring and I would like to travel through it - I’ll use more than the inbound/outbound journeys.Thank you!Roman

1 year ago

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