Hi @Wee Steve Indeed your Pass does not have to be activated for making seat reservations. If you want to book seat reservation with Eurostar, you will find all the relevant information here: https://www.interrail.eu/en/plan-your-trip/tips-and-tricks/trains-europe/high-speed-trains/eurostarI wish you a lovely day!
Hi @pupmccat How wonderful to travel with your fluffy friend! Normally, all the railway and ferry companies allow dogs on board. However, since it may differ, I would advise you to check the condition of each company. Dogs are required to wear muzzles on the majority of them, and there are specific areas on ferries where they are not permitted.Have a lovely day!
Hi @AnnaLioba Selecting Adult instead of Juvenile should not be a problem if the other traveller details are correct. However, if you want to make sure, please get in contact with Superfast Ferries: https://www.superfast.com/en-gb/contactHave a lovely day!
Hi @Carlotta Piest Please contact customer service. We are happy to assist you further on this as each case is unique and will be handled with caution.Have a lovely day!
Hi @Heather In many cases, you will be able to take a later train or use an alternate route to arrive at your destination if your planned route is affected. To minimise the impact on your travel plans, investigating alternatives should be your first priority when a disruption occurs.In the unfortunate event that your journey is affected by the strikes, you may contact customer service after the train's originally scheduled departure time to request a full refund of the reservation fee (booking fees are unfortunately non-refundable). Please keep in mind that we cannot offer special refund and exchange conditions prior to a cancelled train as the disruptions are subject to change, and you may ultimately still be able to travel. Cancellations and exchanges of Passes and seat reservations made in advance will follow standard procedure, as per our booking conditions.Have a lovely day!
Hi @annii248 That train can be booked through the OBB Website. Please follow this instructions: How to make a reservation for trains through the ÖBB website:1. Go to the website of ÖBB and go to 'book a ticket' 2. Choose your route and click 'single tickets/day tickets' in the results3. Before you pick your train, go to the top right corner and click on 'who is going?'. Here you click on 'add discount' and scroll down or search for 'Interrail/Eurail - Globalpass', then select it and click confirm.4. Now you can select the train you want to take and you'll immediately see the Pass Holder reservation fee you have to pay.5. Go through the booking process and finalize your reservation. I wish you a lovely day!
Hi @Magdalena B. In order to demonstrate your place of residence, you must have an official document issued by the country of residence such as resident visa or permanent visa. If you are unable to provide this, you would have to purchase a Global Pass with Poland as your country of residence. Have a lovely day!
Hi @Giggles If it is not possible to make seat reservation through our Portal for trains going to or within Norway, please follow the steps on how to make reservations under this link: https://www.interrail.eu/en/plan-your-trip/tips-and-tricks/trains-europe/trains-country/trains-denmarkI wish you a lovely day!
Hi @Mads Brun Tvarnø It is important to go through the routes again and make sure you did not add any trip within your country of origin, otherwise that route will count as an inbound/outbound journey. If the problem persists, please contact customer service. Have a lovely day!
Hi @SamH In many cases, you will be able to take a later train or use an alternate route to arrive at your destination if your planned route is affected. To minimise the impact on your travel plans, investigating alternatives should be your first priority when a disruption occurs.In the unfortunate event that your journey is affected by the strikes, you may contact us after the train's originally scheduled departure time to request a full refund of the reservation fee (booking fees are unfortunately non-refundable).Have a lovely day!
Hi @Lucia Coata Whenever your train gets cancelled and you booked a reservation through the reservations portal from Eurail/Interrail, please get in contact with customer service with the following information:Confirmation of the cancelled train by the railway company. Reservation order number starting with R and followed by 10 digits. After this, one of our agents will request the refund to the railway company. This process could take a few weeks, especially during the peak period.I wish you a wonderful day!
Hi @Caitlin Macnamara Unfortunately this is not possible through our Portal of reservations. I would suggest booking seat reservations directly with the railway company at the train station. Otherwise as suggested above by other members, you can ask to change seats with someone. Have a lovely day!
Hi @hannahLM Unfortunately reservations for Renfe are only possible through our Portal of reservations or directly on any large station in Spain. You can find more info here:https://www.interrail.eu/en/plan-your-trip/tips-and-tricks/trains-europe/high-speed-trains/renfe-sncf-high-speed-trainHave a lovely day!
Hi @kelliemw First you would have to add your mobile Pass to the App. In the second step, it will ask you to add a trip to that specific Pass. You can then add the journey correspondingly to that Trip you created. If you are having issues, please contact customer support. I wish you a wonderful day!
Hi @Tyana Huetzelmann This should not be a problem, since the name on the Passport matches the one from the reservation. Have a lovely day!
Hi @Cholin The residence location is crucial to consider when purchasing a Pass. In such a case, the country of residence will always take precedence, regardless of whether you have a passport from a country outside of Europe.The inbound/outbound trips cannot be purchased separately. You would need to purchase a separate train ticket until the first stop after crossing the border and then use your Pass from there.Have a lovely day!
Hi @Karla Joostens First you have to add the mobile Pass on the “MyPass” section of your App. If the problem is still occurring, please get in contact with customer service. Have a lovely day!
Hi @Mike Jansen With an Eurail Global Pass you don't have access to ferries in Greece. For that you would need the Eurail Greek Island Pass: https://www.eurail.com/en/eurail-passes/one-country-pass/greek-islands Have a nice day!
@Michal Wolski Purtroppo questo non è possibile. Consiglio sempre di verificare il tracking number anche con il corriere locale. L'alternativa è effettuare la prenotazione del posto direttamente in stazione e farsi rimborsare quello che non è arrivato in tempo. Per questo, dovresti contattare il servizio clienti.Buona giornata!
Hi @Maja Warlin This is indeed a problem. The only solution is to give another birth year and inform customer service before buying the Pass. If they allow it, they can change it manually when the customer turns 28. It is important to note that the correct birth year must be modified before starting the journey. Have a lovely day!
Hi @prheathcote There is a station called “Basel Sbb.” that appear in France. If you are not sure of picking the right one, you can always go to the map view on the App and select it. Have a lovely day!
Hi @Hotruma This is indeed very strange. Pleas check both sections “MyTrip” and “MyPass” and verify they match on the information. Please contact customer service if you are still experiencing any issues. Have a lovely day!
Hi @swapnil28988 According to the UK government's official website, a passenger locator form is no longer required.: https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19Please keep in mind that this could change at any time, so please check back frequently.Have a lovely day!
Hi @Slausmeister If you are sure you will miss your connection because of delays and you already know the train you would like to take next, you can add it on the App and activate the QR code for that specific journey. Remember to do this always before boarding the train, otherwise, the QR code will not be able to be activated, and you may be fined.If you train experienced a delay of 60 minutes or more during your Interrail trip, you may be eligible for monetary compensation for the inconvenience caused. Read more about this under this link: Delay Compensation (interrail.eu)Have a lovely day!
Hi @Chiara Pontin This train comes from Vienna, so I would advise to call ÖBB to ask if its possible to book a seat or couchette.1. Call ÖBB on +43 5 17172. You'll hear a menu in German.3. Choose extension "1" for bookings and train information.4. Austria's ÖBB booking center has English speaking staff.5. The bookin center can deliver your reservations to any country you prefer, without charging you a booking fee. The delivery cost is €5.6. You can also pick up your reservations at large Austrian train stations. Just take your order number to a ticket office in the station. If you are having trouble to book this night train, you can always book directly on the local train station. Have a lovely day!
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