Hi all. I have submitted a request to support but am getting nervous as I’ve read they can be quite absent and I’ve been unable to find a phone number. My husband and I are traveling to Europe in mid November, and I purchased 2 Eurail mobile passes during the sale in March. I just now looked at the app on my phone, and can see the passes are described as “Continuous Pass: 15 days”. I’m totally freaking out, as I thought I purchased “Flex Pass: 15 days”. I’ve gone back into my emails, and absolutely nowhere on the invoice does it clarify that it was the continuous passes that I purchased instead of the flexi passes. It also says on the email that because I bought them during a promotional period, I am unable to exchange beyond 7 days of purchase. I’m really annoyed, because if the invoice had actually specified what I’d purchased, I would have realised within the 7 days that I had purchased the wrong tickets! It’s only by chance that I’ve now downloaded the app a couple months later, th
