Solved

Bonjour je souhaite changer 2 pass pris en promo de 15 jours en 10 jours . Je me suis trompé sur la prise de commande.  J'ai essayé de prendre 2 pass 10 jours mais impossible pour modifier comme indiqué.  J'ai pris le 29 mars et on est le 30 mars et je pars le 4 Avril. Quelle solution ? Merci Olivier 

Very confused… on this page: https://www.eurail.com/en/help/interested-in-eurailing/do-i-need-a-eurail-or-an-interrail-pass it says “A Eurail Pass can only be used by non-European citizens or non-European residents. European citizens can use an Interrail Pass instead, available from Interrail.eu for the same price as a Eurail Pass.”But on https://www.myinterrail.co.uk/interrail-passes/ - it’s all about Interrail passes for UK people? Thanks in advance!

Ciaoo! Volevo chiedere se ci fosse una tratta di treno  da Oslo a Bergen incluso in Interrail . Grazie!!!

Buenas noches, quisiera saber como reservo de la app de eurail para poder ir de Barcelona Sants a Barcelona Prats. No logro hacerlo desde la app desde la opcion planificar viaje. Gracias

My family has purchased a Global Pass to ride the rails and adventure throughout Europe.  After an exceedingly difficult time figuring out how to plan the trip and finding out that the website and App aren’t linked….I think we’ve accomplished it. We are flying into Spain and traveling from Madrid down to Malaga….a couple of days later, traveling from Malaga to Barcelona by way of Madrid. I’ve received an email saying that both reservations have been cancelled.  No explanation why or if the moneys paid will be refunded or whether or not I should attempt to book different reservations.I’m assuming we’ll be able to travel to our destinations on regional trains?  Is this a safe assumption?Thank you for your help.Donovan

HelloWhat is the status regarding the data breach which happened with this company? I got no follow up update.What data was leaked from where?What was done about it?Why are there still so much data collected? (I still could not find a way to delete past travels). An official answer would be nice. Thank you

What recommendations for travelling from Trieste back to London, via Paris and Eurostar. Is the Eurorail Pass vald for the overnight sleeper train from Venice or Milan?

First time traveller.What do I put in the trip which I have to create to add to the pass?Does it have to be specific travel days and train times, or just something more general?Thanks 

Hi. I will be travelling with internal soon and I am on an interrail mobile pass. Unfortunately, my phone broke and I want to contact the customer service to add my pass on another device. Can you help me with this problem? I can provide my mail-address for the costumer service. Best regards,Cassandre 

Bonjour je souhaite couper mon trajet de sortie du territoire francais en 2 car je veux mettre des filtres dans un partie du trajet (Bordeaux paris sans filtres et Paris Aachen sans réservation de places obligatoires)Est ce possible? Merci bonne journéePierre

I assume this is not a problem as I have purchased my seat reservations for our Eurostar journeys between London to Paris.  However there appears to be a mismatch between the times shown both for departure and arrivals between the planner and the official Eurostar schedules.    As far as I can see the mismatch is for all trains available for booking this year.  

Hello. I plan to travel from Amsterdam to Spain and it's approximately 23h. In this case, if the day I leave Amsterdam is my last day of pass, would you let me do the transfers the next day to my final destination or do I need two days of pass? Keeping in mind that on the day of departure I would activate and reserve mandatory seats and use the planned route.

Hello! We are looking to purchase the interrail plus pass (beta) which include most seat reservation costs. That is 29/3 and we want to travel in August however it says the pass will need to be activated within 3 months of purchase. Does this mean we need to book the seats and travel in August within 3 months or does it mean we need to travel within 3 months.  AlsoHas anyone used the plus pass with seat reservation costs covered and is it worth it? Thanks! ☺️

Hi everyone,as a new here i wanted to know if when i have to book a seet in a TGV i can select my seet in the train ? Some friends of mine coming with me but not with the Interrail Pass so can i seet with them or not ?Thanks for the response and have a good day !

Hi,I created several trips on my PC browser. One of the trips I used for purchasing reservations, let’s call it “trip 3”.But when I go to “plan your trip” in my browser, trip 1 opens. I can’t find a way to open and change any of the other trips. When I go to my profile, I find a list of my planned trips, but trip 1 is missing, and I can’t find a way to open or edit trip 2 or 3, I can only edit certain things like fellow travellers or the name of the trip.can somone help me to get that sorted out? thanks

Tour plan“I know I am asking a lot of questions and time of yours, but it would be of great help to me as a first time traveller in Europe”. Link to itinerary - https://eurailapp.com/share/trip?id=2E51B040-2AC7-11F1-A481-89A299209F07&type=list&brand=eurailThe attached is my probable tour plan, can you all please give me tips regarding the following.1. Apps or websites which give me live status of the trains, for example for Netherlands its “NS” wherein I can track the live status of the trains in the app with the platform.2. Best place to make seat reservations, can you also give me the websites for the places mentioned. Or would aggregators/apps like Klook or rail planner are better.3. Suggest me any good alternatives if the timings of the trains seems to be off, also suggest me if I am missing out on any iconic trains, my only criteria is to stay near to the commonly travelled attractions.4. Suggest me the mischievious trains which generally are late or might cause a problem

Hi. Does anyone know, if I’m traveling on trains which don’t need reservations, do I have to catch the train at the time specified in my trip details? e.g. if I say I’m going to catch the 09:30 but I miss it, can I just hop on the next one?

Hi all, I’m travelling with my family of 5 and can not get my pass and those of my wife and kids to appear on the app. It bounces me back and forth but ultimately unsuccessfully. how can we get on a train without the app or get the app to appear. there is no phone number to ring and the chat bot is down. I submitted a query but will be waiting on a reply to that. 

Hello. I am trying to book a sleeper train from Paris to Salzburg on May 24th - are they all full, or do the routes simply not run anymore? When I look on the OBB website, it says that there are no routes for this. When I check from other countries like Belgium, a bunch of routes pop up. Does anyone have advice on this?  Thank you.

Hello. It’s the first time I visit Switzerland so I would like to know if the journey geneve- zurik is to long.

Hi, I'm not really sure if this is how you use this site so forgive me if I'm “ute och cyklar” as we say in Sweden ( “out biking” when someone is extremely unaware/wrong). When I was 8 (now I’m 19 turned 6 days ago happy birthday to me yay :D) my amazing parents took me on a trip through Europe, we went to many different countries but I fell in LOVE with cochem. It is the one place i til this day think about and miss. I have skimmed through recommendations and such but someone know any/ how to find any well priced (low) hostels/ living places there? :D (sorry if this is not what I am suppoesed to ask lol :D)

Hi there, I bought a global plus pass 3 months ago and I am using it now. I’m not very good booking seat reservations, but LNER  have been great and have helped me. I just booked seat selection via the Italy website, but I wanted to use one of my credits, i have two left. I used one for the Eurostar, but I can’t remember how i did it. Can someone please help me, explain how to use my credit, i ended up paying 65 Euro for seat selection and I want to use up my two credits left. I hope this makes sense. I only have my mobile phone now, last time (for the Eurostar) I think I used a computer to book. thanks

Apologies if you are reading this twice.  I wrote this at the end of an earlier posting and then noticed that it was headed up with ‘solved’ and so thought it may not be read.I previously sought advice on this forum about using Eurostar vouchers (for a delayed departure) to part pay for reservations on the London to Paris train.  I received some good advice.Unfortunately i called just now and was told that vouchers could not (no longer?) be used for Interrail passholder reservations.   Peter

I asked the following question of AI.  However I thought it would be wise to get some human input before proceeding!Basically my wife and I traveled from Lille to St Pancras in January on Eurostar and were subject to a   delay which meant we were able to claim e-vouchers by way of compensation.   I shall shortly be purchasing Interrail passes for the two of us for travel in September, with the first leg being on Eurostar from London to Paris.  So my question is - can I use our e-vouchers to part pay for our seat reservations?The answer I got back from AI was - yes.  However this could only be done through Eurostar itself and over the phone.   It also advised that normally there would be a £12 booking fee.  However since there was no other way of making this booking that I should request that this booking fee be waived.   Would you agree with this?  Anything else that you think I should take into account before moving forward on this? Thanks in anticipation.Peter

Hello everyone !  I’m really hoping on someone that one day had the same problem I’m havingWe are in the 21th century, so I thought that the email form of the pass would be the easiest. But…. My phone (iPhone SE 2016) is not compatible with the new version of the app.  therefore I am just in the middle of nothing because in the end I don’t have any passes to present to the train people that control the tickets… What can I do ?? thanks a lot It’ll sincerely help me :)