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I assume this is not a problem as I have purchased my seat reservations for our Eurostar journeys between London to Paris.  However there appears to be a mismatch between the times shown both for departure and arrivals between the planner and the official Eurostar schedules.    As far as I can see the mismatch is for all trains available for booking this year.  

the video is not helpful, I guess I need someone to call me in Calif USA and talk me through how to add trains without seat requirements.

안녕하세요. 유레일 패스에 대한 환불을 요청했고 환불이 처리되었다는 확인 이메일을 받았습니다. 그러나 아직 환불된 금액을 받지 못했습니다. 환불 상태를 확인해 주시겠습니까? 당신의 지원에 감사합니다. 

This is my first time going to Europe and using the trains.  I’m slowly figuring it out, but would like some advice in using my pass effectively.I'll be in Europe for a month from May to June and purchased the 7 travel days in 1 month pass. At the moment, I’m planning the first two weeks of my trip.  I’m starting in Paris and would be there for seven nights.  While there, I am considering taking day trips into Chartres and Giverny.  For short trips in the same country, would it be more cost effective to buy individual return tickets ?  And should I book now?  I plan to use my pass to cross over to Italy, Germany, and the Netherlands.  I’ve already used the pass to book seat reservations for going from Paris to Milan and from Milan to Venice.  From Venice, I’ll like to go to Verona.  I’ve noticed that there is an option to reserve seats and no seat reservations required.  At the time of the year I am in Italy, should I risk no seat reservations for flexibility and save some money or wou

Hello, I requested a refund for my Eurail Pass and received a confirmation email stating that the refund has been processed. However, I have not received the refunded amount yet. Could you please check the status of my refund? Thank you for your assistance.

Hi, I’m trying to book tickets to travel to Marseille on May 11th for university fieldwork. I want to book seats as soon as possible, but my passport expires in July. This means I’ll need a new passport in order to travel in the EU, and the passport will take several weeks to arrive. Am I able to put in my current passport number on the booking, and the change it once I have had my new one issued? Thanks

Hey dear fellow travellers,I’m planning to travel to a conferece in Salamanca in june. Since travelling in one day from Hamburg to Salamanca seems impossible, I thought about going via Paris and spending a night there. But maybe some of you have other suggestions for a good route? What’s important is that I can make it in two days and maybe still have some time in the city I’m spending the night to get an impression.Thanks so much for your ideas!CheersNadia

I want to buy a seat selection for the Bernina express. Do I just go onto ‘tickets.rhb.ch’ and pay for the seat selection of the panoramic view train. Its 40 CHF each person (which I’m happy to pay) but is that wheat I do in order to acquire the seat selection? When I click to buy the ticket I add that I have a global pass, but I just wanted to know if I need to do anything else? 

Bonjour, je dois réserver un train de nuit qui fait paris>zurich. Quand je vais sur le site OBB pour réserver je peux mettre 2 passagers mais je ne peux pas indiquer que chaque passager a un pass interrail dans les menus déroulants. Est ce qu'il y a certains trains qui ne prennent pas en compte le pass interrail? Je précise que dans l'application interrail sur le téléphone lorsque j'ai créé mon voyage, j'ai coché dans les filtres "réseau pass interrail uniquement".Merci de votre aide

Does someone have information why there is no Liegewagen available for the night train from Zurich to Prague? Usually there is, even for spontaneous booking but now I couldn’t find any in the next couple of weeks. They only offer the more expensive sleeping beds (~200 for reservation only). ThanksHanna

For the train from Lyon to Barcelona on the 26th of April the passholder reservations are unavailable on interrail, but reservations are available on happyrail.com for this journey. On happyrail.com it is not specified as being for interrail passholders. If I book a reservation directly via happyrail, will my pass be valid?

I’ll be travelling to Italy and Austria in a few weeks for a skiing trip. I’m flying in and out of Munich and taking trains to the towns and resorts where I plan to ski. Anyone have any tips for bringing skis with me or how to find the info I need?It sounds like each rail company has it’s own rules, but I’m struggling to find the companies names through the Eurail trip planner so I can research it. I’d like to bring my own skis but if the rules are too restrictive then I can rent at each of my stops instead. 

Hello there,We are planning on travelling from Brussels to Salzburg on the NJ469 June 1st. When we were planning our trip last week, we were able to book onto the June 1st service. However this weekend, we were going to sort out all out seat reservations and accomodation and a key part of our trip (this night train) we are unable to reserve our seats.Looking online there is extensive maintenance works on the lines and many of the services prior are also showing un-reservable. With June 3rd being the first train in a while where you can actually book again. Just wondering if anyone has any information on the confidence on this service becoming available again (as it appeared last week)? and when would OBB likely provide confirmation of this service?I have set up an alert through the OBB website, but given we have booked certain trains, it would be good to know sooner rather than later regarding this service.Thank you in advance 

Hello.Are the following routes free or discounted with the Global Pass?Harz Narrow Gauge Railways (HSB)Wernigerode --> Brocken

I just got an email claiming to be from Eurail.  I can’t even verify it it’s legitimate and when I email Eurail they say I will get a response in one week.  Have other people received this message?  I am very concerned! I’ve copied and pasted it here.Security incident involving your personal dataWe’re writing to inform you about a security incident that occurred at Eurail B.V.. An unauthorised person gained access to part of our customer database. This means that someone outside Eurail has unfortunately been able to access certain customer details. Following the discovery, we immediately began work to further secure our systems and initiated an investigation with the support of external cybersecurity specialists. We take this matter seriously and are currently conducting a thorough investigation to determine the full scope of the issue and its potential impact on your data.

Hello. My previous question was old, so I'll ask it again.Can I use a Global Pass and a Single Country Pass at the same time?For example, if you buy a Global Pass and a German Rail Pass,Global Pass for the first day,German Rail Pass for the second to fourth days.Day 5: Global PassDo you want to register two passes in the app?

Two young people want to travel from Belgium to Malmö as fast as possible. We want to buy an interrail pass and want to take the SJ of Snalltaget from Hamburg to Malmö on the 17th or 18th of July. The nighttrain is not offering rides in that week. The daytrain should be riding from May. Is it sure that this train will be operating at these dates? Where can I find more information about that?Are there other and faster ways to travel from Belgium to Sweden?

Hi, we want to travel from Paris (in our country of residence) to Stockholm in one day and night, via Brussels, Koln and Hamburg where we will pick up the night train arriving in Stockholm on the morning following our departure from Paris. Does this whole journey count as our outbound journey and therefore NOT count as a travel day? Or is the Paris to Brussels train our outbound journey with the rest of the trains on that day being on travel day 1?I have planned a round trip to the arctic circle thinking it would take 6 travel days but the planner is recommending a 4 day pass which is only possible if the whole journey to Stockholm, and the reverse on the way back, are not counted as travel days.Could anyone clarify this for me please?Thanks in advance 

I have been waiting to book the train from Paris, Gare de Lyon to Nimes Centre on 1 May at 14:42.i have been checking on RailEurope for the past few weeks and this train has not appeared.  It is available every Friday until the week before.Does anybody know when this will appear on RailEurope?

Hi, This will be our 1st time using interrail and we are very nervous, I’m a disabled traveller and also easily confussed!. We are flying down to Rome for a few days an then plan on getting Interrail back to Zurick and flying home from there. We would really like to go through the Brenner pass as part of our journey, I have put this route in the planner.Verona Porta Nuova3h 31mdirectInnsbruck HbfIs that correct? or is it a different route that we need? We plan on staying overnight in Verona and Innsbruck.Thanks in advance for any advice.Rachel 

I was trying to book a reservation using our Eurail Global Flexi First Class passes. And here is what I tried in sequence:On the SBB app, it shows the route and the train I want, but the booking fails when I select “Reservation only”. Called SBB call center and the agent said that the app/website doesn’t support purchasing “reservation only”. She can help me with that. After the laborious process of giving our names, DOB, credit card details, with seat selection that she was able to, the payment failed twice - both for Visa and Amex cards. The agent said that she has seen this issue with “non-European credit cards”. So I went back to the excellent “Seat 61” website and the advice there was to use OBB or Interrail. Tried Interrail, but here it asks for the “place and country of birth”. I just don’t understand the relevance of such info and the price was Euro 13 per passenger plus a service fee. And no way to select specific seats (like window seats facing each other). Tried the OBB app

I want to travel from London to Florence on 31st July 2026 and to return to London on the 8th August 2026. Is this something I can do using a pass or do I need to get separate tickets for different legs? It is very difficult from what I have seen to plan this trip using any service available in the UK. I am hoping this is due to my naivety as I would like to use rail for European travel if its easy.

I travel with my family (4 pax) and I was thinking to take a night train from Warzow to Prague, but I can’t find someone (with Eurail pass obviously) The only option I find is Railjet bus it’s expensive (I cant use the Eurailpass) and the other (without Eurailpass) is LEO Express but is not night, are simple seat (for 10 hours si too much)Do you have another idea? Regards from Chile

He comprado 5 Interrrail global pass para mi grupo de amigos. He descargado la aplicacion Rail Planner, la fecha de viaje comienza en junio. Debo activar ya los pases? He hecho reserva de asientos. Si activo los 5 pases en mi teléfono luego puedo enviárselos a mis amigos?

I have my eurorail pass, I have already reservation seat for Italy, but for it: Madrid - Córdoba, I can't get it.Always the answer by the app is: try some hours laterAny suggestions?Thanks a lot