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Hi all. I have submitted a request to support but am getting nervous as I’ve read they can be quite absent and I’ve been unable to find a phone number. My husband and I are traveling to Europe in mid November, and I purchased 2 Eurail mobile passes during the sale in March. I just now looked at the app on my phone, and can see the passes are described as “Continuous Pass: 15 days”. I’m totally freaking out, as I thought I purchased “Flex Pass: 15 days”. I’ve gone back into my emails, and absolutely nowhere on the invoice does it clarify that it was the continuous passes that I purchased instead of the flexi passes. It also says on the email that because I bought them during a promotional period, I am unable to exchange beyond 7 days of purchase. I’m really annoyed, because if the invoice had actually specified what I’d purchased, I would have realised within the 7 days that I had purchased the wrong tickets! It’s only by chance that I’ve now downloaded the app a couple months later, th

I know that similar questions have been asked, but I am still confused. If I want to travel on a train that does not require a seat reservation do I just rock up on the day and show my global pass?

I am looking to travel end of July - we are a group travelling on a mix of Interail and Eurail from the UK to France and then within France. Is it too late to try to make this trip with interail / eurail? Do you think I will have a problem finding seats in trains (including TGV and Eurostar) for 6 people? (and preferably seating together)? How much does the seat reservation with eurostar costs? Am I right that I need to buy the Global pass or global pass plus because I start in the UK? 

We need seat reservations for Budapest to Cluj Napoca in two weeks time. MAV Hungary website. Repeated attempts on MAV Hungary website that Interrail links to have failed. We arrive in Budapest 36 hours before so would like to have the reservations before we set out on our trip.  

Hi,  I have to travel tomorrow Unable to book seat for Frankfurt to Paris then Paris to BrestI am not able to the book the seat, is there any issue with the reservation system? 

I bought my ticket through the mobile app and somehow the ticket receipt shows a seat, but I didn’t pay extra and I thought it would be paid from my own money. Also, when I search the ticket number on the official train website, it doesn’t show up.I also wanted to know if there’s any problem with bringing luggage, since my partner (who doesn’t have the pass) had to pay for luggage, but nothing showed up for me about that.My train ticket is from Warszawa Centralna to Krakow Glowny (train: 1304 EIP)

Hello! I will be staying with my family of 4 in Interlaken this July. We will all have an Interrail pass (1st). I’m sure I read before about passes being used to get boat trips Lake Thun and Interlaken. Does anyone know if this is the case and if you need to book in advance or how you go about this? Any recommendations much appreciated!!

we would like to be sure that there are free Seats on the trains we should use before we by our interrail pass

My family with 2 children will have an afternoon to spend in Lucerne (4 hours roughly) and an evening in Zürich (again, around 4 hours). In both cases we will be near the main station. Any suggestions for things to see or do please?

Bonjour,Nous avons créé notre voyage (dans un total de 6jours sur 7)Mais nous avons eu écho que 4 jours de réservation était gratuit et les restants sont au tarif indiqué sur l’application discoverue. Mais après avoir validé nos jours de voyage nous avons donc les qrcode mais il nous demande pas de payée. Qu'est ce qu’on doit faire ? C’est des train avec réservation de siège obligatoire 

Hi ,I bought the eurail global pass few month back during 15% discount. Now i want to cancell the order because my trip is cancelled. Anyone can advive?  Tq

I am heading home from Bratislava to Karlsruhe. I am leaving early in the morning and i am planning to maybe do a short stop along the way to break the jouney a bit up Any recommendation on where to stop along the way?The journey takes arround 9 hours. So i am looking at a 3hour stop (maybe longer if there is a good reason for a slightly longer stop)I am planning on not doing Vienna or Munich despite those being the most obvious stops along the way as i stayed there a lot of times already (and i already had some short stops in Vienna on this trips)Any other recommendations?

Hello, I plan to travel in Sweden during my holidays but the travel between my home city and Sweden is longer than 24 hours (outbound / inbound), can I still use the one country pass ? During the second day I need to be allowed travelling from Germany to sweden Thanks !

I have a 4 day global interrail pass, We will travel from brussels to istanbul starting on 17/7/2026.I bought all 4 tickets for 4 night trains via the national train company websites (with indication I have global rail pass - so I bought at reduced price).Now I am adding the journeys in the rail planner app.I have 2 questions:Question 1: for the night train from bucharest to vienna on 8/8/2026 the start time as per my ticket is 15:00 , but I don’t find this train in the rail planner app - in rail planner app start time states 16:00.  So what should I do ?  Do I select the train of 16:00 in the app to add it to my rail pass or is there another option ? Question 2: for the night train from vienna to brussels leaving on 9/8 at 18:13 and arriving in brussels on 10/8 9:38there are two legs shown in the rail planner app :on 9/8  Wien -Aachen and Aachen to Bruxelles  - > I selected 9/8 as a travel day and selected this legon 10/8 Aachen - Brussels   → If I select this leg the app states :

I’m confused as i want to take the train from bratislava to zilna and then further to kosice but on the timetable it says i need a reservation  meanwhile if i look at train types on the interail app it says the trains i would be taking don’t need seat reservation only with 1st class and that besides that they are optional and on the interail site it says too the trains are reservation optional (picture below) so just to be sure i thought i ask to be sure if the timetable isn’t wrong or such  

In july I want to travel from Amsterdam to Prague, I booked the seat reservation for Amsterdam - Berlin, but for Berlin - Prague it said seat reservation is recommended, but not required. All the seats are sold out though, will I still be able to travel that time slot? Will I just be able to stand somewhere or is that not allowed. The train is a Rail jet I think!

As I understand it, seat reservations for the replacement bus is not possible. What about the supplement for the Brenner passage? Is it possible to buy them on the bus? We have just 10 minutes when we arrive at Innsbruck to catch the bus, according to the time table on öbb.

Hello, I am currently booking the trains for my trip, and for the route from Venice Mestre to Linz Hbf I would like to reserve a couchette berth, but I am unable to do so. How can I make the reservation?Thank you very much, and have a nice day.Kind regards.

Hi, I am thinking of travelling from Bordeaux to South of Spain next October with my husband, by train. The idea would be maybe via Madrid, spend a little bit of time there, and then go down to Sevila and spend some day there.Any ideas of the best way to go there and the nice places to stop in on the way to ?Thank you

Good evening, During our stay in Crepy-en-Valois we would like to go for a day trip to Paris. We don't want to use a travel day of our Interrail pass for this short trip.However Crepy-en-Valois is on Transilien line K it seems not to be possible to travel between there and Paris on a Ticket Métro-Train-RER because Crepy-en-Valois is not in Île-de-France. Do you know if that is right? It looks like we can buy tickets via SNCF Connect but then we have to decide which train we take because the tickets sem to be train bound. Do you have suggestions where to buy more flexible tickets for line K for this route or do you have other suggestions?

Bonjour,C’est une première pour moi, et je suis un peux perplexe, j’ai effectué une réservation de Offenburg à Copenhague  - 2 trains donc deux réservations pour le 4 juillet, or en regardant aujourd’hui, le trajet de ma première réservation a été allongé d’une heure, ce qui fait que nous n’aurons pas la liaison pour laquelle j’ai fait la réservation (qui était obligatoire) et je dois refaire une nouvelle réservation  pour Hambourg Copenhague, cela vous est-il déjà arrivé et comment avez vous fait? 

Is there any platform where I can select my seat for French trains and Spanish ones? As I saw that on the interrail service you are getting random seat allocations. 

My daughter and myself are planning a train travel journey around Europe from the start of January for one month. I would like to know:what is the weather is like at that time of the year  Is it easier to get around during this time of the year eg: due to snow or crowdsWe have only been to UK and France during the summer months but never been to Europe during this time of the year. A bit lost as to what we should do.  Thank you 

Hello everyone,I have used the Germann rail pass to go From Frankfurt to Brussels and back 2 weeks ago. Today, I wanted to use a travel day to go to Brussels again to visit family and I received the error that this country is not included in the pass, even though my the pass still shows my previous tracel days where Frankfurt-Brussels was possible.On the website, interrail still says Brussels is included in the German pass, so I am confused.