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Our Eurostar train has been cancelled for Tuesday 28th March.  We can't reschedule for that day online as their website is down and as it's the weekend, the Customer Helpline is closed. We have reservations. Can we deactivate this journey in our planner and rebook another train on that day via rail planner without loosing our reservation money (appreciate that we may have to have other seats).  We are desperate as we already have accomodation booked in Paris (non-refundable)

Hello train travelers,I wanted to make seat reservations for the direct train from Brussels Midi to Lyon Part Dieu on June 16 at 1-ish. However, I was told that this is not possible when I phoned the railway company.What is the best alternative? The railway app suggests traveling via Paris, but that connection doesn’t seem so good. Are there better routes?Thanks

L icone book réservation est absente quand je clique sur un trajet à réserver dans l appli interail

Help! I bought a 1 month global family pass when my daughter was 11. We are travelling today! Sat on the train ready to depart. My daughter has had her 12th birthday and I can now not activate her pass. I am willing to pay to change to a youth ticket but can’t get a response from Eurrail!!! Has this happened to anyone before and did you get it resolved? 

On my route from Pisa to Milan, I’m planning on stopping off for a few hours in either Bologna and Verona or just going to Genova. Then, on my way to Salzburg from Milan, I either want to stop in Verona (providing I haven’t already done this) or Chiasso. I’ll only be in these places for 3 hrs max each so was wondering which ones are worth visiting. 

Hello!I am new to this forum and new to the European Rail System. I will be traveling with my husband and son to Europe in June for a month. I will have plenty of questions to come, but my first is this.  We have purchased Global Passes 1st class.  We arrive in Paris at 6:10am and need to go straight to Basel the same day.  When I look on the Rail Planner app, I cannot seem to find a train departing from Charles de Gaulle 2 - TGV, which as far as I can tell is where we need to leave from. Can anyone advise me if there is a train that will take us from the airport to Basel?Thanks so much for any help!Meghan

Hi, I’m completely new to using the Interrail Pass and already I’ve made a couple of fairly major blunders. Here is the latest: I have a Global 1st Class Pass on my phone (1 month). I planned to return to my home town of Newcastle in the UK from Antwerp (via Brussels) on 2nd May so I scheduled the trip in the Rail Planner and then applied for and received a seat reservation for that date. However, I have just noticed that somehow my Eurostar journey appears to be scheduled on my phone for the 1st May, and also at a later time of day (14.04) than the reservation on the 2nd May (12.56). How serious is all this, and can I do anything to change my travel day to 2nd May to fit in with the reservation I have paid for on the 2nd May?  

I added all my journeys into the app in My Trip a couple of weeks ago. When I went to check today all the journeys had disappeared? So frustrating and not sure how to retrieve them without adding them all again. Any ideas???Also when I look at the trains for Switzerland they are all coming up as “Not in Pass network”??? I have checked the app version and it updated 3 days ago. Does this mean I can no longer use the pass in Switzerland. Leaving in a few days and this is stressing me out. 

I just ordered a Eurail Global Pass but the start date is incorrect, May 23rd.  I will be arriving in London on May 4th & will start using the pass on the 8th.  I am concerned that I will not receive it before my departure date or will not be able to validate it before I start travelling.  I also tried to add seat reservations before making payment but was unable to.  Will I have to wait until I receive the pass or until it has been processed to do so?  I would like to make reservations as soon as possible because I understand that seats for passholders are limited on Eurostar and Thalys trains.

HI All, my wife and I are traveling in May (not the first time but the first time with the moble pass). Our flight lands in Frankfrutt at 7:30am and allowing for the usual customs and baggage retrieval (last year it took us only 30 minutes!) we would like to hop on the train to Bern around 9:00 or 9:30. BUT I want to adjust for the unexpected (pilots are late arriving at the airport, etc). IF I’ve already put an 11:00am journey into the TRIP, but we can catch an earlier train, what do I do? Or does it matter since we’re basically using one day?Thanks!!!!Scott

Trying to book my trains and seat reservations for our italy trip in late June / early July- but nothing is coming up when I search So wondering when rail italy releases their summer timetable ? Thanks in advance 

how to undo booking?I booked a ticket and can not undo.it was a TICKET WITH RESEVATIONS FEES but did not pay anythingnot going to use it because it was todaygoing in 2 weeks timenow the app say i used ¼ daysso 3 days left

HiI have an Oppo a91 CPH2021 and 2 months global pass for Europe, l wonder whether my phone is compatible with either e sim or real sim?Thanks for your help 😃

Hi all, thanks for answering my previous questions. I won’t have any trouble with most reservations but I am with ITALY. Both OBB and the Trenitalia sites will not sell a seat reservation for May 29th Florence to Lugano (usually via Bologna or Milan). The OBB site (regardless of date) says NO TICKET and yet if I want to BUY one there are tickets for sale. Please help me figure out how to get such a simple thing like an Italian train seat reservation. Germany and France are easy! Many thanks!Scott

Sorry for my ignorance but I’m knew to the mobile app version of Eurail. I made a reservation online with OBB for a segment from Florence to Milan--my wife and I have a first class railpass (10 days in 2 months). The OBB price for a seat reservation was something like 20 Euros--but it asked if I wanted to upgrade to 1st class for an extra 4 euros, so I clicked it. How does DB or OBB of SBB know what class my pass is good for? Many thanks for any answers,Scott 

Hi fellow travellers!While planning my first ever interrail trip I have ran into an issue with booking sleepers. For some reason I can’ t seem to be able to book any form of couchette tickets on night trains.I am looking to book a sleeper on IC 60403, Utrecht Central to Zurich HB. is it possible that this just isn’ t an option on this train? I have the same problem with the ICE trains going from Berlin to Rotterdam. Is there any way to book a sleeper for these trains, or should I look for a different train. And if so, what train would you recommend :)Thanks a lot in advance,Julian 

Hello Jury here , Is there a direct night train from Salzburg Austria to France Italy? Thanks 

Hello, I would like to ask you. I would like to go:  Day 1 - rome - florence - romeDay 2 - rome - napoli - pompei - napoli - rome Is it possible to use interrail pass from napoli to pompei? Is it nescessary to reserve a seat? Is there any chance high-speed trains will be full?  Thank you 

This is my travel plan first to get from Zurich Hb to Halkali as soon as possible. If there is a faster way than I have in the pictures, please tell me. From Istanbul I will go by bus to Thessaloniki (because there seems to be no train connection) and then by bus from Thessaloniki to Sofia. Then from Sofia to Bucharest to Budapest and finally back to Zurich Hb. Is that too much for the 15 days I have planned? Would you take Greece off the list?

Hi All, We are traveling to Spain and UK in late May to late June.We purchased a Eurail pass to cover 4 trains- London to Bristol- Cheltenham to Edinburgh- Madrid to Seville- Seville to Granada We paid approx $385 each for the pass. We thought it was worth it because we calculated what the trains would have cost to buy individual tickets (somewhere between $440 and $470, once you include booking fees and the like).Once you purchase the seat reservations we are probably paying close to $420 or so with the pass.Anyway, since buying the pass we've now found out about the whole Spain train reservation thing (can only book seat reservations once in Spain). Plus, Eurail doesn't seem to let us book the seats for the UK trains either. The whole thing is pretty convoluted and time-consuming... Does anyone know why it seems you can book tickets on Spain and UK trains in advance, just not the seat reservations?We are considering getting our pass refunded (only get 85% back), and just buying the t

Hello, May I use Global Rail Pass from Spiez,Bahnhof to Interlaken West ?System shown on “Not in Pass network” Thank You

How do I change the currency in the app?

Hello! We will be traveling in Switzerland for 6 days in late May 2023. We have identified several small quaint towns to potentially visit while there. My concern is the lists came from large national publications with millions of subscribers. The towns may no longer be small or quaint when we visit!Can you recommend some small, charming towns/villages for us to consider?Thank you for your time and consideration. Jim Waters    

Buenas tardes. Compré 5 pases Eurail Pass de 7 días cada uno para usarlos durante mayo. ¿Puedo activarlos todos de una vez para las 7 fechas? ¿Qué debo hacer para ello? Gracias.

Using the interrail pass in Switzerland in January and now again in March I must experience that some SBB trains e.g. between Kreuzlingen and Weinfelden, or Weinfelden-Winterthur are not bookable anymore Lines which are marked as valid in the Swiss Interrail map Map of Switzerland_SBB.JPG (1124×795) (interrail.eu) can no longer be booked (and I booked them with my old pass in January): But it worked beforehand, e.g. example from January:and the exactly same train in March:How could this happen and why is there no information about on the page that not all SBB trains are supported anymore or at least a current map of supported trains?