Eurail & Interrail Passes

I’ve bought two two-month passes intending to make several shortish trips, returning home between.  Now I read we only get one journey outward and one inward in our country of residence.  Other people who have asked about this seem to have found answers but we’re in the UK, which means getting to and using Eurostar. Does this mean we’ll have to buy additional tickets?

Hi, I just downloaded the Rail Planner app, and, while my phone is in French, the app is in Spanish. Anyone knows how to solve that? 

Hello. I have 3 mobile pass . Is it possible to extend their validity ? Many thanks. Isabelle

I’m supposed to travel on 13/07/2022 but when I go to choose my start date in the Rail Planner app I am only able to pick a start date from the 16/07/2022 onwards. I’ve emailed customer support about this but they seem to be taking at minimum three weeks to get back to any query which doesn’t leave me a lot of wiggle room. I’ve tried removing my pass and re-adding and no luck, anyone have anything else I can try???

Hello, I would like to ask if it would be possible to return my pass please. Or if someone would want to buy mine because I have to cancel my trip and I’m not sure if I’ll get a chance to use it later. Thank youBest RegardsValentýna Vavřičková 

Hello All. I have an Eurail Global pass flexi 7 days. I accidentally put in a travel date for 11th June, but I did not use it. I am not able to cancel it in the App now. Need help in cancelling that travel day. Can someone please advice. Need this resolution asap as I need to change the first travel day to tomorrow 

I accidentally logged out of the application, so I wanted to log in again, but I get an error that the application is wrong and I should download another one, but when I try to log in to the other one, I get a message that my Pass is already activated and I cannot connect it  with this app.  Does anyone know what to do in this situation?

HI!I have bought a Mobile Pass in Sweden and I would like to make some reservations. When I try to register my Mobile Pass-The Pass-cover number and my last name on eurail.com it doesn't accept it. How can I get forward?

I have plan to travel on this week but I can’t activate it. Already sent the email but no responses. 

Hi!I sent a pass exchange request through the official form over a month ago and I still haven't recieved a response. I got the confirmation that they have recieved my request but nothing more. As you can imagine, I'm growing very tired of waiting to get some of my money back (or have a response that says it's not possible).I'm new to interrail, so my question is whether or not someone else has had the same experience lately? I understand that the customer support is busy right now, but is it normal to have to wait for over a month?Kind regards,Herman

I am currently travelling in Europe and I have used once day on my pass. However when I uninstalled and reinstalled the railplanner app, I could no longer add my mobile pass. This is a serious issue as I have already had to buy a full fare ticket. I am also travelling tomorrow morning and it looks like I will need to book a bus if the problem isn't sorted. I should note my app is fully up to date, on an android phone, and I've contacted customer support numerous times today. Does anyone have a possible solution, or a more direct route to customer service 

Hi all, I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

We are planning to travel in 10 days, but can't book reservations as the pass cover number is incorrect on both our passes. It has only 7 digits. Help!

Does the Eurail 22 day global pass cover anywhere in England outside of London for the Chunnel?  Example: Could I go from London to Highclere, Stonehenge, Oxford, Liverpool or Manchester and back to London at different times using it so long as I stay within my 22 days?Would this same pass still be what I use to go from London to Paris and around France before returning to London, or would I need another pass for this leg of my travels?

Hi, I accidentally added a journey to my trip for today when I was planning my trip. My travel pass is set for August though but it already shows that one travel day has been used. How is that possible? Could you please help me what to do with it? Thank you

Hi, please can you help.  I can’t add my pass to my account it’s saying the details are incorrect.  I’ve input them exactly as on my confirmation email etc but had no luck!!!!  I have a double barrelled last name so think this is where the issue lies!I travel tomorrow so need this sorting urgently and cannot get through on the phones!   Please can someone contact me today. thanks Harvey O’Sullivan Ryder harveyryder@yahoo.com

If I connect my mobile pass to a trip in the app, will the days of the individual journeys that I have saved in the trip be booked directly and irrevocably as travel days?I want to use a few travel days spontaneously and have saved the same trip on several days in order to spontaneously decide on which day I want to start it.

Salve a tutti. Siamo un gruppo di 4 persone e stiamo cercando di prenotare il nostro interrail con l’applicazione ma senza successo. Abbiamo provato a collegare i nostri viaggi ma penso che abbiamo sbagliato qualcosa perchè alcuni orari non combaciano e, visto che lo abbiamo attivato, non possiamo più scollegarlo. Avete delle soluzioni?Inoltre, una volta organizzato il viaggio nella sezione “My pass” come facciamo ad attivare i biglietti? e poi come facciamo a comprare i posti a sedere? Se può esservi utile vi lascio la mia emai: davide.bellini2003@gmail.com Grazie mille a tutti

We have a mobile pass and wanted to book our seat reservations for the train between Paris and Marseille. Wanted to book it via b.travel-europe but we need a pass cover numer for the reservation. Is anyone able to help us?

Dear All, I bought an Interrail Global Pass 3 months but I didn't know that the outbound & inbound journey to the home country is only available once (English is not my first language and I didn't understand so well that sentence). I thought I could travel back and forth multiple times from my ‘home country' but apparently I could not. This makes the pass really restricted and limited.I am also not sure if I am counted as an EU-citizenship, I currently hold a 6 months visa in Germany.I bought the pass during the 50% promotion time and I am wondering if I could refund it？ If not, could someone please advise me in how to make the best use of this ticket？ I am really frustrating now... TOTThank you so so much for your help, wish you a lovely day. Sincerely,Ying Tong Chen 

Hi please can someone help me get my pass cover number for my mobile pass. I’ve tried emailing interrail for it but haven’t had any response. I’m trying to book seat reservations. Thank you 

Hello, I have a issue with my pass. I added my pass to my phone on the app and connected it to a trip and everything was fine. Then I activated the pass and made reservations and chose the first travel day the 29th August 2022. The next day I looked into the app and my trip and my pass are gone and I can't add the pass because it says that there's an issue. I hope you can help me because I just spent 300€ on it. Greetings, Nick 

Hey, guys one of my journeys is going threw Paris and I have to use public transportation to change between thee stations. Is that also covered by the eurail pass? 

Below is the itinerary for 4 United States (60+) seniors in September 2022.I am reasonably certain that I need a Eurail pass for 4 seniors 3 days within 1 month - $1077.  Correct?Below is the itinerary.What IDs do I need to order this pass?  Passports?  Driver licenses?How do I make reservations and tickets for the 4 seniors (and 3 destinations)?Thank you.22    Madrid to Barcelona    High speed train23    Barcelona   24    Barcelona   25    Barcelona to Granada    Air26    Granada   27    Granada   28    Granada to Seville        Train29    Seville   30    Seville   1      Seville to Madrid            Train

Hi there, Brand new to site.I am wondering if I buy a 22 day Global Pass First Class, do I have to use it 22 days straight orcan I break it up to what ever days I feel like travelling in my 42 day Holiday? thanksAlso, how do I get that extra 10% discount on my Pass or is automatically included?