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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 6,054 Topics
  • 23,340 Replies
6055 Topics
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Adri_sora_adriNew aboard
asked in Eurail & Interrail Passes
Sharing travel plan - ''Not connected to a mobile Pass''

A friend has shared with me his travel plan but in the application it says "Not connected to a mobile Pass". When I click edit it only lets me select the option "Connect a Pass to this trip" I only have the option "Paper Pass" available.How can i fix this?Thank you.

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Railmaster
Natalia Weilguni
Natalia WeilguniNew aboard
asked in Eurail & Interrail Passes
Add kids to my pass

How can I add kids to my pass?

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Railmaster
Otto van Toorn
Otto van ToornNew aboard
asked in Eurail & Interrail Passes
Pass already activated?

Hi, recently my girlfriend bought two interrail passes for us. I tried to add my pass to my app, but the app says it is already activited on another device. This is not possible however. how can I resolve this?

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Railmaster
Wara Fatima
Wara FatimaRight on track
asked in Eurail & Interrail Passes
Purchasing promo global pass- check out not working

I wanted to purchase the inter rail global pass for 30 days for youth offering in sale price. but when I am doing the check out it's not proceeding

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seewulf
Railmaster
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okkiepepernootRight on track
asked in Eurail & Interrail Passes
Journey's appear in a different sequence after transfer of a trip to another device

Both mobile passen are installed on different devices. Using “share as link” works fine and the whole trip is transferred to the other device. However the sequence of journeys is mixed! Do you have to select all journeys for a particular day in order to produce the correct QR code for inspection?

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loulou57Right on track
asked in Eurail & Interrail Passes
Quand activer le pass

Hello,  I am going on a trip in 2 months with an interrail pass, and I would like to know if it is possible to activate it now (even if I have already reserved some trains on the interrail site), or if it is absolutely necessary to wait for the day of departure  Thanks in advance !

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Railly clever
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Odhran.bRail rookie
asked in Eurail & Interrail Passes
The date of birth on my pass is incorrect, what should I do?

I start travelling next week and the date of birth on my pass is incorrect. My friend ordered two passes one for me and one for him, but the date of birth on my pass is incorrectly the same as his. I have contacted customer support but need answers quickly, should I try refund the pass and get a new one? This depends how quick passes are refunded. Or how can I change the date of birth? This is URGENT!

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mansireddyRail rookie
asked in Eurail & Interrail Passes
Unable to find any available tickets; London - Paris - Nice - Milan

Hello,  My friend and I are travelling in Europe next week. We purchased the 5 day mobile travel pass. Here is our itinerary: London to Paris 6/10Paris to Nice 6/13Nice to Milan 6/17Milan to Rome (found tickets and seat reservation complete) We are unable to find any available tickets for the first three trips. These all require seat reservations and we are unsure if these are required or sold out or how to go about this. Are we able to purchase these seats at the desk or will they be sold out by then? Any insight and advice will be helpful as this is our first time travelling in Europe. Thanks!

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Full steam ahead
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Keeps calm and carries on
Kprui381Keeps calm and carries on
asked in Eurail & Interrail Passes
Mobile Pass Number Invalid

Booking one leg of a night train trip on travel.b-europe.com (15 June from Toulouse Matabiou to Narbonne), but it's saying that my pass number is invalid. I have a mobile Eurail global pass. It does not say how to find my pass number on a mobile pass (just a paper pass). How can I book these tickets, please? I cannot do them in person (as I am in the US). I cannot do them on the Eurail site, as it is saying the tickets are unavailable to be booked. Please help. Thanks!

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FritzinAmsterdam
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magloRail rookie
asked in Eurail & Interrail Passes
Where can I buy the Greek 4 Island pass in France ?

Where can I buy the Greek 4 Islands pass in France ? Will i have the pass quicly to do reservations ? Is this pass only valid from Athenes or can it start for exemple in Mykonos where my flight arrives (the documenation who is maybe wrong says : Starting point is Pireaus port"?? Is it also valid for highspeeds from the blue star ferries or hellenic seaways ? Thanks in advance for your answers.

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Pete
PeteNew aboard
asked in Eurail & Interrail Passes
Pass Cover Number

Dear Interrail-Team, we urgently need a Pass Cover Number for our son. We are not able to book a seat reservation for him in France. It is not possible at our train station in Germany and it is not possible via the Eurail Website.Therefor we would need the Pass Cover Number and I would ask you to send us the number. It would be so helpful if you could send us this pass Cover number. I could send you all the mobile pass numbers directly!Best regardsPeter

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Railly clever
George Kennaway
George KennawayRight on track
asked in Eurail & Interrail Passes
How make SECOND trip connecto the mobile pass?

I have one trip (in a few days)  arranged using my mobile pass. All in order, Eurostar reservations etc. But I want to arrange a SECOND trip in July. For this 2nd trip I have my Eurostar reservation. No matter how I do this (set up a trip first then select trains, or the other way round) it ONLY offers me the chance to link this 2nd trip to a PAPER Eurail pass. The only way I can link it to the MOBILE pass is if I add it to the pre-existing 1st trip - and THEN it tells me that I’ve used up my ‘out/in’ options and will have to book a train ticket separately within the UK. Am I totally misunderstanding how this works? I want to make MULTIPLE, unconnected, totally separate return trips, within the 3 months validity of my (1st class) Eurail pass. Is this actually possible?

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Rieke Malsch
Rieke MalschNew aboard
asked in Eurail & Interrail Passes
Problem with adding mobile pass after reset -''can't add because it's already used on another device''

Hey!My name is Rieke.I‘ve already activated my mobile pass on my phone and now I had to reset it (my phone). When I now trie to add my pass in the Rail Planner App again it says that I can‘t because it‘s already used on another device.I hope someone can help me fix this somehow as soon as possible since I‘m starting my trip on June 15th.

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seewulf
Railmaster
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Fjones101Rail rookie
asked in Eurail & Interrail Passes
Wrong name on ticket, can't get through to customer service

Hi there, I ordered my tickets during the sale and put the two names the same (in my travel companion’s name !) and not one in my name. I emailed customer services straight away and have also tried to contact them via the forums - to no avail. I have sent two emails and tried to call - I understand they are dealing with a lot of requests but I thought I would have heard back after a month. I booked the tickets almost 4 weeks ago and would like the resolved soon if possible so that we can travel soon! Any advice most welcome, Thanks in advance Francesca

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willcluniesrossNew aboard
asked in Eurail & Interrail Passes
App crashing

Every time I open the app it crashes within 2 seconds, I have tried updating the app, updating my phone and deleting the app and every time I open it it crashes in 2 seconds. I have tried everything and I can’t seem to get it working. Has anyone experienced this or have any ideas to fix it? Would be much appreciated 

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Railmaster
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OzGypsyRight on track
posted in Eurail & Interrail Passes
No confirmation for booking reservations and what do I need to show when going to the train?

Hey,I need what is probably just step by step instructions on how to use Eurail. I’m in North France wanting to catch a train south West. I have found the train I want and no seat reservation is needed. I have clicked the right time but then nothing happens, there is no confirmation to say it’s done and I’m not sure if this is booked or not. I’m ver confused.Also, when going to the train, do I need to show a ticket/scan code or anything?

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nmcoleNew aboard
asked in Eurail & Interrail Passes
Need Pass Cover Number for Eurail Global Pass (mobile)

I purchased a Eurail Global Mobile pass a couple days ago. I’m trying to book some ferries in Greece and need my pass cover number but cannot find it. Can anyone help?

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Railly clever
Thanaphon
ThanaphonNew aboard
asked in Eurail & Interrail Passes
Can't activate mobile pass)

I cannot activate my eurail pass to travel in Spain. And I need to use it to make a reservation within 15 hours.I have already checked that my application is update. I have already checked this process and it doesn’t work. Go to More > Settings, scroll to the bottom and enable error logging. That won't solve your problem directly but should generate logs for customer support.  

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Railly clever
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dposey2001Rail rookie
asked in Eurail & Interrail Passes
Can't Add Traveler to Trip

Help. I’m trying to add my wife and myself as travelers to a trip. I run into two problems when inputting the paper pass details.Eurail B.V. is not listed on the Issuer drop down list. I selected DISCOVEREU TRAVEL PASS (CIV 9901)  Pass Cover Number returns an error. PASS COVER NUMBER DOESN’T LOOK RIGHTI’m looking to make reservations but can’t if I can’t add travelers. Any help will be appreciated. Thanks   

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Dániel Derekas
Dániel DerekasNew aboard
asked in Eurail & Interrail Passes
DiscoverEU application log in issues

In the DiscoverEU app there is a Start by setting a password button and even though I push it and ask for my password, no confirmation email will come to my email address nor a password for me

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Railmaster
David Gruson
David GrusonNew aboard
asked in Eurail & Interrail Passes
Interrail Pass Start. The date I want to start is not possible

Hello, I would like to buy an Interrail Pass today or this week-end starting from Monday, July, 18th 2022.In the Interrail website, it's not possible to buy any Pass at this date. How to proceed? Help me please. Thank you for your answer. Best Regards, David Gruson 

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Railmaster
Chen YingTong
Chen YingTongNew aboard
asked in Eurail & Interrail Passes
3 months global pass validity

Dear all,I am writing to ask regarding the 3 months global pass pass validity. If my first day of travel is on 30th June, will June be counted as a whole month so my pass is available 30/6-31/8, or the pass will valid from 30/6-30/9？I am grateful for your response and looking forward to hearing your kind reply. Thank you very much! 

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Full steam ahead
Igor passerat
Igor passeratRight on track
asked in Eurail & Interrail Passes
Does this train count as one travel day?

I would just like to know because i really don’t want to waste one travel day. Also, is there a way to see travel days in advance? (if i activate my pass would it show my travel days before i use them?) Please rectify me if I’m being unclear! 

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Igor passerat
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Frederik123New aboard
asked in Eurail & Interrail Passes
Traveling freely within all countries during 10 travel days?

Hello fellow travellers. I am interested in going from Denmark (Aarhus) To Spain (Valencia) to visit some friends. On the way I want to stop in Germany and France, before i travel back to Denmark. I can’t get in contact with the support, so I am hoping this community can help answer my questions.If I buy the global pass (10 days within 2 months), will I then be able to travel all the way from Aarhus to Valencia and back to Aarhus with a large backpack and a guitar, on any days I choose within 2 months from my departure? On the interrail map, the only station in Denmark seems to be Copenhagen.Is there any parts of the trip that is not included in the global pass? Or can i travel freely within all countries during my 10 travel days?  

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Full steam ahead
Lucie Boudes
Lucie BoudesNew aboard
asked in Eurail & Interrail Passes
My phone has been stolen and I'd like to add my pass on my new phone.

Hello, I would like to add my interrail pass on the Rail planner app but it says that I can't because it's already been saved on another device, which is true because I saved my pass in the app on my former phone which has been stolen 2 months ago... so I would like to know if there is any way I can add my pass on my new phone without having to "remove the pass from the other device" as it's suggested to do on the FAQ platform and I obviously can’t do it. Thanks !

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Railmaster
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