Eurail & Interrail Passes

Hello--I am struggling with adding a trip to the mobile app pass.  We are a family of 5.  I have activated the travel day and created unique trips under My Trips….but I receive only the option to connect to a paper pass when I try to add to My Pass.  I appreciate any help. I have reservations booked for these trips, as well. 

Hi,I have a global pass and was thinking of heading up to Finland and then heading to Estonia/Latvia/Lithuania but saw that Eurail is disrupted in this region, although there are buses available.Was wondering if anyone had travelled on the buses and what it was like.Or if anyone has an opinion on best way to move around that region at the moment.Thanks

For two of my passes the country of residence is wrong, since the drop down button did not show the option of Netherlands i ended up selecting Netherlands Antilles.I travel tomorrowDid mail the customer care hoping for a much faster response and help here. 

Hello! I am a bit confused: we booked one overnight ferry (Stockholm-Turku) and one short ferry (Helsinki-Tallinn), both with discount but not free. I assume this is not a travelday, but I am not 100% sure. Can anyone confirm? We have a Global pass with 7 traveldays in 1 month. Thank you!!Ella

Hello everyone! I have received the DiscoverEU ticket, so therefore now I have the option to choose between flexible and fixed travel.I’m almost 100% sure to be taking the flexible option, but I’ve been struggling with the 251€ “budget”. I don’t get if (within a Travel Day) I can hop on ALL the trains I want, or either need to be writing down how much does each train cost and be careful about it?So that if I spend 200€ travelling to Sweden (for example), do i need to add 200-51 = 149€ of my own wallet for the journey back?

If on trains where seat reservation is mandatory and a person does not book it, can you still get on the train and travel? So if a person doesn’t book a seat when is obligatory what happens? 

I want yo travel to ireland and i have a global pass intrrail. Can i use this going to ireland and how? 

Hi:)So I’m leaving for my trip soon, and I need to add my pass to my phone, which doesn't work because I've added it on my computer (didn’t know back then I can only have it on one device). To remove it from my computer, I need to delete my trip. To delete my trip, it tells me I first need to delete travellers from the trip. If I click on edit travellers and want to select the only traveller (myself) to "delete this traveller", I can't select myself because "you can't delete this travellers details" with no explanation as to why or what I could do to change this. I need the pass on my phone so I have the tickets with me on the train.Does anyone know what I need to do? Did I just not get something? And sorry if there’s already an answer to this that I couldn’t find.I’m thankful for any advice!  

Hi,I‘m German and during my Interrail trip I want to travel from Vienna to Innsbruck and I‘ve seen now that the only direct train for this journey, for a small bit, passes through Germany but the train actually has no stop there - My question is now am I able to use this train via Interrail without buying an extra ticket or using (wasting) a In/Outbound journey?

I bought a continuous pass during the sale a few weeks ago and am planning on using it next month. However, I have trouble with my account(s).I made reservations on the website, but after activating the mobile pass in the app, I do not see those reservations in the app.I do not see the trip I made on the website in the app, nor do I see the trip I made in the app on the website.It seems like they are two separate accounts even though both are connected to the same pass. Edit: How do you use interrail? The feeling I get now is that where possible you can use the QR code from the pass in the app, but for some trains you need to make reservations, and then you need to use the tickets you get in your mail, and not the QR code in the app. Is this correct? 

Is there a refund available for a Global Pass if, due to unforeseen circumstances, one is unable to use the pass ?   If I call to clarify ticket issuance, will someone there speak English ? Thank you,Joy Harper

1. Why do I get notifications like "tomorrow is a travel day but you haven't added anything yet" while I have added all my reservations?2. Why is the flag of Monaco not shown in the statistics?Anyone who knows? Thanks in advance. 

We travel with a global pass. We travel with our Identity card but we entred the number of our passport in our mobile pass. What can we do now? 

Good afternoon guys, I am trying to understand the Eurail Global Pass. (New to Europe). Hope you guys can help.So it would be a family of 11 persons. 3 adults, 2 seniors, 4 youths, 1 child, 1 infant. ( I realized the child and infant are free). Travel Dates 27th December 2022- 14th January (thats the time we have allotted for going to the different cities).Cities we have in mind( bare in mind we will be based in London so at of the week we will return to London): 1st Week: Amsterdam, Brussels & Luxembourg then back to London 2nd Week: Paris, Switzerland & Italy then back to LondonMy questions are:Travel Day; Can we use “one travel day” to Brussels and then lets say Antwerp on the same day as long as its before 11:59pm?  Seeing that it is 11 of us, do we have to reserve seats for any of those routes?  Is it possible to have all 9 passes on one device?

Dear Community,I’ve had so many issues with my interrail tickets over the past few days. I had urgent questions as my tickets didn’t arrive in time (or got lost), and they do not have a contact number…..why not? I lost a lot of money and wasn’t even able to travel with my pass. I sent several emails to the customer service of interrail and they do not respond to me. Also on twitter they haven’t been answering. Can someone help me with this? Did people have the same issues? Did people manage to get a refund for their passes and additional reservation costs?I am disappointed and desperate. With the same pass I have a trip planned for this Friday (already paid for the high speed trains), and I desperately need them to answer to me, otherwise my global pass will be completely unused:(Help me! 

Hi, on twitter today, someone has found out that in the PACA region (Region South East of France - like Nice. For trips between Paca and Occitanie (South West) is it valid.For more information please check on Twitter.@Nanja @Marion Can you please check if here is a mistake by the regions in France or can they say, Interrail/Eurail is not more valid? 

Hello, I wanted to ask which pass (Interrail or Eurail) I should choose if I have temporary residence permit in germany. I’m a student here. Do they check the documents while travelling? And if yes what should I show them: my passport or residence permit?

Hello, for personal reasons I will not be able to make the Interrail trip that I had planned for this August. I received the pass thanks to the raffle carried out by DiscoverEU, and I would like to use it in the summer of 2023. To do this, since this year's pass will expire, I have read that an exchange is necessary, and I have to buy a new pass first, and later, contact you for the refund of the older Interrail pass. My question is that, if I have received the trip through DiscoverEU, I am also entitled to this exchange and subsequent reimbursement, in order to be able to carry out my long-awaited trip in the summer of 2023. Thank you in advance.

Hi, we have a urgent issue. We are travelling in 2 days with our 3 children. All have the correct country of residence (NL) except for our son who erroneously has country of residence Ukraine in the booking. Last week we asked for support to have this error undone and to change this to Netherlands but so far have not received a response. His card has not been activated yet (for the rest it has been activated).Is there anyone who can please help solve this problem before Wednesday?Thanks very much in advance!!! 🙏Kind regards, Jorieke

Hello Interrail-experts.I have a question: recently I bought an Interrail German Rail Pass for 2 months with 10 traveling days. However, in the Trainapp it only shows a duration for only 1 month. Is this a common problem? How could I fix this? Hope someone can help!

Hallo zusammen, vielleicht hatte jemand schon mal dieses Problem und kann mir helfen. Ich habe ein global Pass den ich aktivieren weil ich eigentlich losfahren möchte. Leider akzeptiert  wird mir bei dem letzten Schritt (Eingabe der Reisepassnummer) jedes Mal mit geteilt „uups hier ist etwas schief gelaufen, bitte wenden Sie sich an den Kundenservice, wenn das Problem weiter besteht (was es tut) .  Da meine Erfahrung mit der Antwortdauer des Kundenservices etwas unterirdisch ist  stelle ich meine Frage hier im Forum. Habt ihr so etwas schon mal gehabt und wie konntet ihr das lösen. Beim letzten Mal hat es völlig problemlos bei mir klappt es ist also keinster Weise für mich nachzuvollziehen wieso es jetzt nicht klappt. Vielen Dank  

Hello, I bought a global pass 5days for 1 month but I would like to change to 10 days for 2month. I already sent the customer service an email but i still don’t get any reply. So what can I do now?

Hi. I´ve bought a German Rail Pass.  I know I can use it to travel to some cities outside Germany (like Verona , northern Italy)My question:  if I want to get to Verona, is it mandatory to depart from Munich and travel via Innsbruck / Bolzano / Trento ??  Thank you.

Hello fellow travelers, I have a one month Global Pass with 4 travel days. I'm currently in France and will go back from there to my home town of Vienna. The Global Pass was activated in Copenhagen because I bought it when I was there, don't know how much this circumstance plays any role though.My question regarding the outbound/inbound Journey: so far I have used two of my four travel days. For my departure back home I already have a reservation from Toulouse to Paris, from Paris to Strasbourg and from there to Vienna, all on the same day, Friday 29th of July.The night train from Strasbourg leaves before 12pm. If I use the rest of my two regular travel days now, can I use the inbound Journey day on the 29th? Since the trains are all on the same day and the night train leaves before 12pm I thought it should be fine but was hoping for the collective knowledge to be sure.Thank you very much. 

Hello, we are actually in a train from Frankfurt to Berlin, without reservation needed but the controller asked us a ticket with a QR code to scan it. But we thought that the QR code was only for train with reservation ! So we went on the rail planner but we didn’t find any QR code, and the controler start to ask us to pay 100€, until I checked a second time on the rail planner and we finally find the QR code who appeared few minutes after. It’s that a bug of interrail ? Or do we have to print all the tickets with the QR code even with trains without reservation ?