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2075 Topics
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RoswellOmsRail rookie
asked in Ask the community
Paris to Lyon

I am booking a train from Paris to Lyon for June 4th, 2024 and the app and site are telling me that the train is not in network. I don’t understand since I purchased the Eurorail Global Pass.  Does anyone know why km getting this message?   

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Sany
SanyRail rookie
asked in Ask the community
Pasaje para dos

Hola,¿Es posible comprar el billete solo para dos adultos sin incluir un joven? Es que solo somos dos y no veo esa opción.Gracias 

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Sany
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TitiNew aboard
asked in Ask the community
If the public transport gets delayed will the next train line will allow you to board the next train?

Hello everyone quick question. Some of the routes I will be taking involved public transport (bus) from one train station to the other. My question is, if the public transport gets delayed will the next train line will allow you to board the next train? And will this involve a fee? 

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Railmaster
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miranaRail rookie
asked in Ask the community
Refund request doesn't show

Hello guys,so I requested a refund for my pass last week and the interrail page said it would be checked if my pass is eligible for refund (which it definitely is). I know that it takes time until these things get checked and verified but I find it strange that I can’t see any indication of my refund request anywhere in my account. Is that normal? Anyone has any experience with how the refund works and how long it takes? 

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Ajay Dhar
Ajay DharNew aboard
asked in Ask the community
Details about Eurail pass and validity

Hi friendI have visiting Europe in March. I will be visiting Switzerland (5nights) , Italy (6 nights), France (4 nights) and Netherlands (1 nights). I have purchased EURAIL global pass for 15 days for self, wife and kid (11years). I want to know, is this pass valid for all these countries. I mean say, I will be traveling between Zurich to Bern & also Florence, Italy to Rome, Italy and Venice. Finally to Paris and Amsterdam. Want to know will be my pass valid for all travels? Understand I need to purchase Seat Reservation extra. But will my main travel be covered under one pass. will my pass be valid for all countries. Your comments/ suggestion/ guidance will help me.RegardsAjay 

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Railly clever
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Alex1351Right on track
asked in Ask the community
Jul-Aug 2024 train timetables not available when searched on eurail

Hi All,My family and I planning for a round trip to Europe Jul-Aug 2024 from Australia. I have been advised to get eurail global pass.when I am searching in eurail website for the Jul-Aug 2024 to plan our trip from one point to another, no schedule showing up in Jul or Aug.Why is that so?and one more question is if the Global pass is independent of the travel dates and can be purchased anytime? How the activation works?I appreciate your support.Kind RegardsAlex (He/Him)

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Coralie Montoir
Coralie MontoirRail rookie
asked in Ask the community
unacceptable!! Interrail refuses to refund my seat reservations!

I am facing a very very bad experience with Interrail customer service. I couldn't pay for my seat reservations, every time the page said "bad request". After the 4th time, I finally succeeded. Now I can see on my bank account that the payment was made 4 times! I've explained the situation to interrail, but they say it's all my fault and that you have to wait 30 minutes to validate the payment. Even though a page indicated a bug. How can I get my money back (€48)? Thank you for your help!

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Coralie Montoir
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TorrinNew aboard
asked in Ask the community
German strikes 24th Jan

Hello all,We are currently traveling from the Netherlands to Prague, arriving this evening (23rd) but with the German train strikes for all International trains on the 24th-29th we are unsure on how to get back. I am unsure which day we will be able to make it back but it is possible that it would take two days. How would compensation for this work? Would we need to travel as far as Germany from Prague and then hope for a hotel or would accomodation be paid for in Prague given it would be impossible to get home? Also with getting an extra day pass on the interrail ticket how does that work? If we went the route of avoiding Germany, how should we pay for any extra reservations needed? A lot of questions I know but any help with this is much appreciated!Thanks

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Full steam ahead
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RandyLarcombeNew aboard
asked in Ask the community
Notification of Train Strike

I was left stranded in Hamburg on the 9th January when my train to Copenhagen was cancelled and the train strike commenced the following day. I ended up getting a flight from Hamburg to Copenhagen which will be covered by travel insurance but I need to provide evidence that there was a train strike on that day. Is there an official notice I can download of the strike on that day that I can provide as proof there was a strike?

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mickietucsRight on track
asked in Ask the community
Eurail Global Pass question

Wanted to see if a global pass would include these to/from places or would I need to book these separately (if not included in pass):Glasgow to InvergordonEdinburgh to AberdeenAberdeen to Morpeth (want to stop there to visit a relative and then continue fromMorpeth to London  

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Railly clever
AnnaBRailly clever
asked in Ask the community
New code for Interrail/Eurail discount with Stena Line

@Camilo.I just learnt that the valid code for getting the Interrail/Eurail discount at Stena Line is EURAIL2023 On the benefit page the old and invalid code is shown. Can you please make sure that the benefit page is updated with the correct code ASAP?

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Railmaster
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Keeps calm and carries on
BigalKeeps calm and carries on
asked in Ask the community
Eurostar ES9125

I am trying to book this train for the 10th August Brussels midi 10:56, but is not showing on the Eurail planner, but is on the b-europe site. Does this mean it is not available to pass holders by Eurail, but is it ok to book on b-europe?

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Keeps calm and carries on
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PegRight on track
asked in Ask the community
Which train?

How do I decipher which train company or platform from this example? I'm guessing the first hop is the "thameslink" and the second is probably the "overground" but it's not really saying. Thanks. 

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ralderton
Railmaster
Bec Logan
Bec LoganRight on track
asked in Ask the community
please help a clueless Australian about to travel through Europe!

Hello, and thank you in advance. Any help is much appreciated. I am struggling to figure out/plan the best way to get to various places throughout London and Europe. 1) London to Paris (I catch the train correct?2) Paris to Cinque Terre 3) Cinque Terre to PositanoCan I use some sort of Eurail pass to do the following: 1. Train from London to Paris 2. Train from Paris to Orly Airport3. Train from Pisa international airport to Monterosso4. Train from Monterosso to Genoa Airport 5. Train from Naples Airport to Positano Please help! I have no idea the best way to get to those places and what I should book.

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ralderton
Railmaster
Herreman Yvan
Herreman YvanNew aboard
asked in Ask the community
op zoek naar het adres van interrail in nederland

wat is het adres van intrrail in Nederland

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Railmaster
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MacwilliamRail rookie
asked in Ask the community
Edinburgh - Geneva

My wife and I have bought Global Interrail Passes for use in May/June 2024.  I would like to know what constitutes a single “trip”.  For example, if we start early from Edinburgh, arrive in London, take Eurostar to Paris, then take a night sleeper to Geneva starting before midnight, could this be considered a single “trip”

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TonisRight on track
asked in Ask the community
Eurostar seat reservation

I'm trying to check to see if there are any seats available for our trip from London to Amsterdam on 6 September 2024, early I know but I don't want to buy a global eurail pass if there isn't.It shows that there are: "No connections matching your requests. Please change your search options (e.g. allow any type of trains, don't specify a via station or reduce extra transfer time."Am I to early or are there no seats left?🤔

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Full steam ahead
Sarah W
Sarah WCommunity Manager
published in News and announcements
Join our Innovation Train Group and earn discounts and prizes! 🎉Giveaway

We are thrilled to announce the winner of our Innovation Train prize draw! Congratulations to @Kirco99, who won two free 2nd class 7-day Eurail passes.Do you want a chance to win two free passes as well? Join our Innovation Train Group, here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with your feedback, but you will also get a sneak peek at the products we are working on and have the opportunity to earn badges and rewards. Read more about our rewards program here.Hope to see you over there! 

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Sarah W
Coralie Montoir
Coralie MontoirRail rookie
asked in Ask the community
SEAT RESERVATION - I don't manage to pay!!

Hi everyone! I don’t manage to pay my seat reservation (see the screen attached), Do you know how to do?Thnks! 

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Full steam ahead
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Libby GawithNew aboard
asked in Ask the community
Changing traveller details when reserving seats

how do I delete one of my travellers details that automatically comes up on my traveller details? I cant delete it or add another traveller? Any tips?

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Railmaster
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nph2000Right on track
asked in Ask the community
Unable to reserve seats on ICE 315 from Bruxelles-Nord to Koeln HBF - "Sorry, something went wrong"

Hi,I’m trying to reserve 4 seats on ICE 315 from Bruxelles-Nord to Koeln HBF on Saturday July 13, 2024, departing at 12:34pm. When I go through the seat reservation process on the eurail website, add the seat reservations to my cart, I run into an error at the “Review your order” stage:“One of the legs of your journey could not be booked.”and“Sorry, something went wrong. Please try again later or find another connection. This connection will be removed from your cart.” I’ve tried this with both Safari and Chrome and run into the same error each time. I’m wondering if this is likely just a temporary website glitch, or if this way is not going to work for these trains?Thanks!

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Railmaster
Ana Vct
Ana VctRail rookie
asked in Ask the community
Compra pase

Hola, voy a comprar el pase Interrail, viajo 5 días pero cuando hago el itinerario me salen como si fueran 6 porque yo le pongo desde donde salgo.¿Podríais ayudarme para asegurarme que lo estoy haciendo bien?El itinerario es:Alicante - BarcelonaBarcelona - LyonLyon - EstrasburgoEstrasburgo - ParisParis - Barcelona¿Cuantos días de viaje son?  Muchas gracias!!! 

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Ana Vct
Catherine Morin
Catherine MorinRight on track
asked in Ask the community
Timetable of train

I am looking to know when are the trains running this june, where can i find a timetable  for eurail?

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Railmaster
geronimo
geronimoRail rookie
asked in Ask the community
Commute internationally

Hi there,I am new to this platform and was quite frustrated that interrail does not offer customer service over the phone 👎🏻 So hopefully you guys can help me out! I am a Dutch guy currently living in Belgium (Antwerp). My office is located in Breda and therefore I am looking at travelling by train to station Breda-Prinsenbeek (close to my office). The global pass (3 months) could then come in handy as it allows you to travel internationally by train. Here are my questions: Can I go in- and outbound on the same day from BE to NL? In NL I need to transfer from Breda Central Station to Breda-Prinsenbeek station. As BE is currently my country of residence the transfer inside NL will be seen as a journey abroad right, so this does not comprise my in-outbound trips? Does the Global Pass really work as unlimited travel in that sense within Europe? If someone knows the answer I would be very grateful. This would mean that I could commute by train (and therefore work during commuting time) a

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Railmaster
John Cage
John CageRail rookie
asked in Ask the community
Terrible company - avoid

Extremely bad customer service. No telephone lines, no chatting, just an email line that is slow and the people running it show no understanding. Avoid this company at all costs. It really is going to cost me a lot of money for making the mistake to choose them.

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