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JagodaNew aboard

asked in Eurail & Interrail Passes

Greek Island paper pass will arrive too late. Can I add the pass to the app?

Hi, my paper pass for Greek Islands is about to be late for the start of my trip. I am wondering if I can add my paper pass to the rail Planner app and use it instead of the paper pass?

1 year ago

Tobias108Rail rookie

asked in Eurail & Interrail Passes

inbound? Schaffhausen to Warzaw

Hello, when I take a train from Schaffhausen to Warzaw the train goes through Germany. Does it take my Inbound Ticket then?I have a global pass.Thank you

1 year ago

Sofia CarvalhoNew aboard

posted in Eurail & Interrail Passes

Pass activation mistake

My interrail pass was activated on July 27th but I only used my first travel day on the 29th. Right now I can’t use any more days because it says that I wasted one travel day on the 27th which I did not. Could you guys help me, and if it is possible give me the day that I didn’t use. It is frustrating for me to think that i’ll need to buy a travel day even though I didn’t use the first one. Thank you

1 year ago

Our60New aboard

asked in Eurail & Interrail Passes

App for planning - why can't I see the costs?

Hi all, utilising the app for planning but why can't I see what the cost is from town to town

1 year ago

BrianLFull steam ahead

asked in Eurail & Interrail Passes

Is it possible to split up a continuous 2-month journey into several My Trips, each with a different name?

I think the title says it all: this is not the same question as, “Several trips possible instead of continuous with the 2 month pass?” I just want to give each section of a very long journey (France to Georgia and return) a different name.

1 year ago

fleegleNew aboard

asked in Eurail & Interrail Passes

15 days 2 month pass

Hi I am wanting to use up all 15 days in one month rather than 2 month is this allowed on a 15 day 2 month pass?Many thanks

1 year ago

songxlNew aboard

asked in Train connections & reservations

Natalie SKeeps calm and carries on

asked in Train connections & reservations

How can i book from London to Paris on Eurostar and use my global pass?

I want to book my seats on Eurostar from London to Paris on the afternoon of 28th September for 6 people. But it charges full price. How can I book but pay just the seat reservation price?

1 year ago

Ilona GlaaskerNew aboard

asked in Train connections & reservations

change seat reservation from no pets to pets allowed Norway

Hello,We want to travel with our two dogs true Norway. We made several seatreservations, but at this moment we have to change our tickets because you need special seats were dogs are aloude. Is there someone who knows were you van change this? Greetings from Ilona

1 year ago

SalvatoreMariaMirandaNew aboard

asked in Eurail & Interrail Passes

"Something went wrong" Error when trying to add my pass to Rail Planner

Hi, I tried to add my pass to Rail Planner but didn't work. Also tried to restart my phone, re-installing the app. I had an iPhone some months ago and I thought that maybe on that device will works, but neither this. I don't know what to try more and technically I’ll travel within 6 days, on 16 August.

1 year ago

GiovannaNew aboard

asked in Eurail & Interrail Passes

Bug in the app and pass cannot be activated, request for 100% refunding

I purchased a mobile global pass. During the procedure of activation I inserted my ID number with a mistake. I cancelled it and inserted the correct one. The app did not accept my ID number. It did not accept neither my Passport number. At the station the officer at the counter tried multiple times with no success. I had to buy a second paper global pass. I wrote to the customer support. The customer support replied with a pre-made Email suggesting I request cancellation of the pass and get 85% refunding. To my objection, that it was not my choice to cancel the pass, instead I was forced into it by a bug in the app I did not receive any answer (10 days now). I wonder if anybody else has had a similar problem and could get the pass refunded.

1 year ago

Antonia VermassenNew aboard

asked in Train connections & reservations

Danish train does not show in the app

hey! I try my best to book the train today at 17.17 from Copenhagen central station to Hamburg central station. but the train does not show in the app, what should I do? It is an IC train so I should be able to take it. How do I make sure I have a valid ticket

1 year ago

LuccaSterreNew aboard

asked in Train connections & reservations

Cannot add train journey to the app, reservation through DB

Hi Everyone, I made a reservation for my trainjourney by using the DB website. I am travelling from Arnhem to Munchen. When i want to add my journey to the app so i can use my interrail card i cannot find the train i want to take in the app. Even though i know the train departs from that station at the time i reserved. How do i add a train journey to my trip even though it isnt visible in the app?

1 year ago

Paolo BiancoRight on track

asked in Eurail & Interrail Passes

Use inbound/outbound notification. What do I have to do?

Buongiorno sto per attivare biglietto, mi chiede questo : Parto da Milano per Berlino e rientro fra 10 giorni da Vienna. Non capisco cosa devo fare. Si intende se voglio usare oggi il viaggio di andata e ritorno per uscire/rientrare dall'Italia? Io userei solo per uscire oggi.grazie

1 year ago

John435New aboard

asked in Eurail & Interrail Passes

Outbound day - one or two stops to switch trains

Hello, I have a question about travelling in my country of residence.My trip should start in Koeln and i wanna travel towards Strasbourg first. The best Options are one or two stop options with the ICE, where i also have to switch the train. For example: Koeln to Karlsruhe and than Karlsruhe to Strasbourg. Would that be allowed? Thanks in advanceJohannesYu can also answer me in german if you want :)

1 year ago

Levine63New aboard

asked in Train connections & reservations

Train delays and cancellations

I got a notification about a strike on Europe for tomorrow but I can not find any details If my train is going to be effective. I am traveling from spiez to rome threw Milano central. Is there a website or any other way of finding out before I head to the train station

1 year ago

Mohsin AlbderyNew aboard

asked in Eurail & Interrail Passes

use the Interrail Mobile Global Pass to travel in countries outside Hungary, after using out my in/outbound journeys

Hello everyone,I have a question about using interrail global pass and I hope you can help me with it from your experience. In my pass for 2 months I can only choose 1 trip outbound and inbound trip, is that mean I should travel for only one time within 2 months or I can finish the first trip and back to my country and then do another trip?I planned to travel for one week so what happened if I want to do another trip , did my pass will be expired or I need to buy a ticket to nearest city outside my country and also for coming back every time when I travel?How many times have I can travel and come back to my country by using 2 monthly global pass?

1 year ago

EmmafiRail rookie

asked in Train connections & reservations

Seat reservations villach- venezia intercity bus

Hello!On the 16th I would like to take the intercity bus 835 from Villach to Venezia. The interrail app tells me that I need to book a reservation, but I can’t do so trough the interrail system because it wouldn’t get to me fast enough in the mail. I can find the bus on the official öbb website but it does not allow me to just book a seat reservation. Can anybody help me with this? Do I have to make the reservation in person? Will I be able to in Villach? Or can I just not make a reservation?Thank you in advance!

1 year ago

Julian PomarRail rookie

asked in Eurail & Interrail Passes

stolen phone

1 year ago

Srikanth ANew aboard

asked in Eurail & Interrail Passes

No second name in my passport. How do i fill first and second name while booking train ticket?

No Second name in my passport.FIrst name is “Srikanth Ananda”how do i fill first and second name while booking train ticket

1 year ago

AnnaLiobaNew aboard

asked in Train connections & reservations

Ferry Bari to Corfu - to get discount I have to select adult category 26-59

Hi there,I am trying to book a ticket for the superfast ferrie from Bari to Corfu. In order to get the discount I have to select the adult category 26-59, but I am only 20. When I select the young adults category I am not able to select the interrail pass by discounts. Does anybody know why? Or had the same problem? Should I just book the ticket under the adult category? I am just worried that I will have trouble when I board the ferrie because obviously my birthday date will be incorrect. I would be really grateful for some answers!Thank you, have a good Sunday

1 year ago

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