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C
Full steam ahead
Carlota.rod19Full steam ahead
asked in Eurail & Interrail Passes

i didnt received my refund

I wanted to exchange this 7-day passe for a 5-day pass, so, as said on the site (https://www.interrail.eu/en/ interrail-passes/ordering-info/refund-exchange-policy)I bought the 5-day one that I actually needed and I asked the refund of the one that I have bought by mistake (the 7-day one), however I haven't received any confirmation email about the refund and I have not received the money(264-15=249€). Please could you please help me, I don't know if I'm making something wrong or if this just takes a lot of time. 

2
M
9 months ago
Ine Sinnaeve
Ine SinnaeveNew aboard
asked in Train connections & reservations

Seat reservations international train Berlin HBF - Krakow Glowny

Hi everyone! For our train trip between Berlin Hbf and Krakow Glowny, we would like to reserve two seats using the interrail app which redirects us to your site. However, we cannot make our seat reservations. We have already sent several emails to companies including: https://www.bahn.com/en/contact. We had been on hold on their phone number for 3 hours with no response. We have a transfer time of ten minutes. Should we arrange this at the train station?

2
R
Railmaster
9 months ago
Dani Frank
Dani FrankNew aboard
asked in Eurail & Interrail Passes

How do I make sure that a manually added journey is covered by my pass?

I’ll be travelling through the Baltic states (from Warsaw to Helsinki) and there are no timetables in Interrail for them. I have a four day interrail pass, and I found the route I want to take on other websites. Before I add it to my pass manualy, how do I make sure, that the train tickets for that rout are covered by my pass? 

2
H
9 months ago
S
snoopsNew aboard
asked in Train connections & reservations

Error making reservations - Hamburg Hbf to Copenhagen

Hi, I’m trying to book a seat reservation from Hamburg Hbf to Copenhagen on the 7th of August but it is not letting me as the message, ‘Sorry, something went wrong. Please try again later or find another connection. This connection will be removed from your cart.’ keeps showing up for all the train times. I have tried all the possible times for this date and they all end up on this page when I try to pay. Any solutions? 

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BrendanDB
Full steam ahead
9 months ago
V
vendjoRail rookie
asked in Train connections & reservations

Reservations for Intercity Notte Bologna – Lecce

Hello!I am planning a trip that involved the Italian night train from Bologna Centrale to Lecce and since I’d like to just use the travel day that I’ve already started that day, I’d prefer taking the night train before midnight, ICN 765, instead of the faster ICN 755 that leaves after midnight. However, when I am trying to find it on the Railplanner search engine it only ever shows up until Bari where I’m supposed to change to a Regionale that would be faster than staying onboard the ICN765 – but would mean a new travel day or an extra ticket even though the night train actually continues to Lecce.There seems to be no way of getting Railplanner to show me the whole trajectory to Lecce even though it definitely exists – Railplanner itself shows Lecce as the final destination.Does anyone know how to fix this or has experience with the route? I’m wondering if it would be acceptable to just stay on the couchette for the last three hours since nobody would be taking it anway? (But it wouldn

2
V
9 months ago
D
Droppie52Rail rookie
asked in Travelling by train

Nachttrein Utrecht Venetie met overstap in Zurich

Ik wil de nachttrein vanuit Utrecht om 21 01 uur  naar Venetië nemen waarbij ik de volgende ochtend over moet stappen in Zürich om 08.05 uur. In Venetie kom ik dan aan rond 16.00 uur. Mijn vraag is of deze reis als 1 reis beschouwd wordt of als 2 reizen ?  M.a.w. als ik een pas koop waarbij ik gedurende 1 maand 4 reizen mag maken, kan ik dan alleen maar heen en terug naar Venetië of hou ik nog 2 reizen over om bijv. zuidelijker te gaan in Italië. Fijn als ik hierop een eensluidend antwoord krijg want eerlijk gezegd wordt me dat uit de gegeven info over nachttreinen niet helemaal duidelijk.Alvast bedankt voor de te nemen moeite mij te antwoordenRop Bomer  

2
D
9 months ago
T
Full steam ahead
tomchambersFull steam ahead
asked in Train connections & reservations

Is it possible to upgrade a 2nd class OBB reservation to business clas?

Looking at buying an interrail pass for a long journey. The eurostar 1st class is all sold out and the rest of the journey will be sleeper, so there’s only part of the journey (Zurich to Wörgl) that I would to take business class.Can I purchase 2nd clas reservations and then buy an upgrade? From 2nd to 1st, then pay the 15 euro supplement for business.The difference in interrail pass classes (£180) is cheaper than buying this ticket separately (£310) so cheaper for me to get the 1st class pass than buying it separately, but if I could have 2nd class and an upgrade, that would be better. 

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T
Full steam ahead
9 months ago
S
SubDriver652Rail rookie
asked in Eurail & Interrail Passes

Transferring a trip to Mobile Pass on the rail planner

I have activated a four day mobile flex pass and completed the initial trip without problems.  But when I return to “My Trips” to assign a trip to a second day’s travel, there is no slider bar available to make the transfer.  I read somewhere that the transfer should be done on the day of travel or even just prior to boarding the train.  Is this true?  If so, that doesn’t offer much time to resolve last minute issues.

2
S
9 months ago
Federico Biasin
Federico BiasinNew aboard
asked in Train connections & reservations

SEAT RESERVATIONS

Good morning. I need to ask a question regarding the tickets for high speed trains. We do have the tickets (with Qr code) in which it is specified that the seat reservation is required, but we were not able to make it for the selected trains. Can we take the train in any case or we need to switch to national trains?Looking forward to hearing from youThank you

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A
Full steam ahead
9 months ago
J
Joyce SURail rookie
asked in Train connections & reservations

Eurocity train on 15th Oct from Brig to Milano Centrale

Trying to book the direct train (1hr 56min)  from Brig to Milano Centrale on Oct 15th - i see thats available the day after and before that but not on Oct 14th and 15th.  Can anyone tell me why its not available on that date, thanks.

2
J
9 months ago
D
DanielBRail rookie
asked in Eurail & Interrail Passes

Why is adding a delayed earlier train to the pass not possible?

Travelling around Germany last week, I found myself in the situation where I was able to catch an earlier train than planned as it was delayed.Adding the journey to my mobile pass however was quite a hassle as it resulted in an error message saying something like “it looks like you're still on another train”. As a result it was impossible to add the respective train without removing the train I arrived on from my pass first.Although I understand why the error message appeared (I arrived in Hamm on a train with arrival at 16.24 hrs, the train I changed to originally would have departed at 16.20 hrs so in theory this was an impossible change), I don't understand why there is no option at all to override that error and add the train anywayIn this case I ended up in first removing the train I arrived on from my pass, then adding the delayed train I took. And after disembarking at my destination doing the whole thing in reverse again to fix the gap in the statistics again.Shouldn't this be

2
D
9 months ago
L
Lady_HangakuNew aboard
asked in Train connections & reservations

Experience with SEV between Innsbruck and Brenner

Hey there!I was planning on taking the train from Munich to Florence. Anyone here who also took this route during the construction in Innsbruck, which leads to replacement busses between Innsbruck and Brenner? How was your experience, did it work well? Does the train in Brenner wait for the busses? Thank you a lot!

2
Angelo
Railmaster
9 months ago
Sue Whitbread
Sue WhitbreadRail rookie
asked in Train connections & reservations

Looks complicated

Newbie here: My husband and I are travelling to Europe May 2024. We think we need a 4 or 5 day global pass for our plans but would love some feedback and direction on the best way to manage the trains as we have never before had a holiday that included trains. We need to leave Lisbon by train on the 21/5/2024 to get to to Sarlat de Caneda in France by 24/5/2024.  Hoping that's possible because I can't see any other option except to go via Madrid.  We are 74 and 75 years old and would like to travel first class and a sleeper if there is one. We are initially travelling from Australia. We really will appreciate any help you can give us.

2
Sue Whitbread
9 months ago
Diane Borg
Diane BorgRight on track
asked in Travelling by train

Is Eurail our best option?

Hi, we are a group of 6 ladies (50+) planning our European adventure and trying to decipher the rail ticketing system.Our itinerary is Amsterdam - Bruges - Paris - Strasbourg - Chur (Bernini Express) - Milan (via Tirano) - Venice.We will have a set itinerary.Looking at April/May 2024.I am so confused by all I have read with the pro’s & cons of Eurail passes versus individual tickets.Some of our concerns are limited reservations available, difficulty in booking, getting seats together etcAny advice would be gratefully received.Thank you in advance.

2
Diane Borg
9 months ago
D
davidhawdaleRail rookie
asked in Eurail & Interrail Passes

Inbound and Outbound Journeys Question

Hello!I know that we can have “one outbound trip to cross the border”. But I’d like that a bit better defined for my case … specifically, we live in Manchester, so can we, in one day take these trips outbound:Manchester → London (on Avanti); andLondon → BrusselsWe’ve read ‘one outbound trip’ as one overall journey not as one single ticketSo, can we outbound Manchester → Brussels, one Avanti, one Eurostar in one day as our outbound trip?

2
D
9 months ago
B
beganaRail rookie
asked in Eurail & Interrail Passes

Global pass outbound/ inbound counted twice with overnight train

Hey Interrail community,I’m travelling with a mobile Global Pass with my family with residence in Germany. We started our journey in Berlin at 9pm with an overnight train to Offenburg (border with France) arriving the following day at 6am and from there change to a TGV to Paris at 7am. As expected this consumed two travel days. What it was unexpected is that this consumed both out-/inbound days in all our tickets.My return journey is with the same overnight train in Germany (already reserved). Asking the personnel in the train and train stations they all coincided this is not correct. They gave me some tips for the next time, to split the trip (my second trip starting in Strasbourg across the border, instead of Offenburg) or indicate the first outbound train in the app starting the next day.To fix our current situation they suggested to contact Interrail’s service center, but since this is hard to reach, here I am 😀. What can I do to recover the inbound day?I did this same journey mul

2
B
9 months ago
T
Full steam ahead
TsafiFull steam ahead
asked in Eurail & Interrail Passes

Metro in Paris included?

I go with the train fron bordueax to lille, and need to go with the metro in paris, is the metro include in the eurail pass? Thanks Tsafi

2
T
Full steam ahead
9 months ago
Curtis Anderson Gayle
Curtis Anderson GayleNew aboard
asked in Travelling by train

Flight delay

In am Eurostar from London to Brussels. My international flight into Heathrow may be delayed. If I am late for my train at St. Pancras, what happens? I am travelling from Japan. Will Eurostar put me on the next available train and will there be an extra charge? Thank you!!!

2
A
Railly clever
9 months ago
Thelm
ThelmRail rookie
asked in Train connections & reservations

problème billet papier

Bonjour, je souhaite réserver un train de nuit de basel (suisse) à prague (tchéquie) pour le 17/08 mais lors de la réservation sur le site interrail ce message s’affiche : “Votre commande comporte un ou plusieurs billets papier. Malheureusement, cette réservation ne peut pas être livrée à temps à cette adresse. Renseignez une autre adresse ou réservez directement en gare.” Comment puis-je faire ? Si je souhaite réserver en gare le jour même il risque de ne plus y avoir de places :/ Merci pour votre aide ! Thelma

2
Thelm
9 months ago
M
Mika_BRail rookie
asked in Train connections & reservations

Is the pass valid on swiss replacement bus?

I want to go beteende St Margrethen and Buchs, and find that there is a train replacement bus. According to the rail planner app, the bus is not included in the interrail pass, but that feels weird. Does anyone know if the bus is included or not?

2
M
9 months ago
M
marcos0303Rail rookie
asked in Train connections & reservations

Help booking IC407 from krakow to budapest

Good morning,I’ve been trying to make a reservation on the night train from Krakow to Budapest for August 27th-28th nights. However, I keep getting problems. When trying through cd.cz I got an error and contacted them, their answer was to get in touch with pkp, but pkp isn’t answering my emails. Moreover, I’m not able to buy through their website since it seems to be compulsory to buy this tickets with their “super offer”. This doesn’t enable me to untick a box and the following message is shown: “Pilot sales are underway. Currently, only Super Promo International tickets may be purchased for this e-IC route, provided that promotional tickets are available. Their availability depends on the purchase date and the amount of promotional tickets used.” Thus, I cannot select Interrail pass. Only other possible options I’ve come up with are booking it through Hungarian Railways (mav), but it charges 67€ for just a seat (no option for couchettes), making no interrail discount even when adding

2
M
9 months ago
M
melissa1223New aboard
asked in Eurail & Interrail Passes

Cannot request refund on the app or website!

I’ve attempted to request a refund on both the app and the laptop. My pass is NOT activated. I have NOT began a travel day. I have a Plus ticket, so I’m entitled to a full refund. I sent the following email to support “I am entirely unable to request a refund for my pass. My pass has NOT been activated for a travel date, and I already deactivated it and deleted it from the "My Passes" section on the mobile app. I also tried requesting reimbursement for my laptop. This is incredibly frustrating since I followed all the guidelines and I'm entitled to 100% of the refund (for having a Plus pass). Please help me fix this ASAP.” and it automatically marked it as solved, but their little tutorial simply does not work on my phone or laptop.  “The account holder is to request the refund by following the below steps:-Log into your account. Go to 'Pass details' and then to 'Refunds and exchanges'.-Select the Pass you wish to request a refund for. -Please provide a reason for your refund request.-

2
M
9 months ago
K
KSteveRail rookie
asked in Train connections & reservations

Can I take the train to Wool station with my pass?

Before starting my question, let me tell you that I’m from Korea, and this is my first time to use Eurail pass, so there could be some problems with my English and informations of Eurail pass. I am planning a trip to Wool from West Ealing at October 21 with my Eurail pass,and the train from Waterloo to Wool shows like this.  “You're ready to boardYou can buy a seat reservation if you like but it's not required.Not available from Eurail.comThis seat reservation can’t be booked on our website. Check 'More information' for other ways to book.” Does that mean I can take a train to Wool from Waterloo without any problem using my pass?It’s just that I can’t reserve a seat with it, right?And if I can take the train with my pass, Can I just sit at any vacant seat? I tried to reserve a seat in National Rail, and in Trainline, just to make sure my seat.I could reserve a seat in there, but it starts with about 78£. I didn’t know tickets would be that expensive.So, if I am able to take a train wit

2
K
9 months ago
Raquel Martín Martín
Raquel Martín MartínNew aboard
asked in Train connections & reservations

do i have to activate a day in my pass when having seat reservations?

I bought a ticket from brussels midi to London st Páncreas International, which required a seat reaervation.Do I need to activate a day of my Interrail Global Pass (10 days in 2 months) during that journey or is it enough with the train ticket and showing that I have an Int Global Pass? 

2
A
Railly clever
9 months ago
Susan Smith
Susan SmithNew aboard
asked in Train connections & reservations

tickets bought but not visible on any app or site.

I have booked tickets by going from the rail app to the tgv site and paid for the reservations by pay pal. Now I can’t find the tickets. Help. 

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BrendanDB
Full steam ahead
9 months ago
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