Solved

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?

Hi all!Next week I'm going to travel Eastern Europe for a couple of weeks. Some of them, for instance Budapest to Bucharest will be night trains. I've interrailled before, but never with a mobile pass. So I was wondering, how does ticket inspection with a mobile pass during night trains work? Normally you give your paper pass to the inspector, but I hope you don't have to give your mobile phone to them,  anybody has experience with this? 😉 Thank you very much in advance!

I have until 1 September 2021 to obtain ticket refund for a trip which should have started 16/06/20. I have asked Interrail for the procedure but they cannot reply for 7 days due to demand which will take me past 1 September. Any advice please? John Anderson

Hi!i am travelling from Paris to pula using a eurail pass leaving tomorrow, and the only seat reservation I have been able to make is for the first train, Paris to muenchen. For the others is gives me an error message saying seats cannot be reserved online less than six days before departure because they only offer paper tickets, and to try at a train station. I went to a station in Paris but they said they can’t do it there and I will have to make my reservations in the country of travel. But my connections in between trains are only 8 minutes so I feel like that’s barely enough time to get to my train, let alone make a reservation? I’ve tried to contact many customer service options but never hear back, thank you so much!!!!! 

Hello everyone,I am planning to go from Hamburg to Copenhagen tomorrow morning and I need to book a reservation. Does anyone know if it is really necessary to print the ticket or does it depend on the train/country?If so, does anyone happen to know wether I need to print the ticket for this specific route?Thanks in advance :)

I want to chance the trip that is connected to my Pass. How do I do this? Can I delete the trip and connect a new one? Thank you!

Hi, I have sent two emails concerning the two passes I purchased, to customer service (orders@eurail.com) more than a week ago and have yet to get a reply...does anyone know if that is the correct email and if not, what the correct address is? Thanks in advance!J

Hi everyoneI have a global pass with 4 days of travel. I am doing a first trip to one country and a second trip to the other country. I do not want to use my outbound jouney for the first trip, since I will still have a valid ticket for my whole country of residence besides the Interrail pass. However, it won’t let me add the journey to my pass without selecting it as my outbound journey. I can’t add the second journey yet as I not sure yet which connection I’ll catch. Any tips on adding this first journey without making it my outbound journey? Any help is greatly appreciated! 

Looking for help with buying a Eurail Pass.  Will Eurail work on all/most trains in Germany-Austria-Italy? Can I upgrade from standard to first class on selected routes as I like?

Dear community,I bought an interrail global pass on December 2019 to travel in April 2020 but due to covid I had to cancel my trip. Since a few months ago I am trying to request an exchange or refund but interrail and Deutsche Bahn (where I purchased the ticket) keep pushing the responsibilit to eachother, resulting in me having to do uncountable emails and calls and not getting my 200 € back - I am really frustrated and I would really appreciate if Interrail could step up and help me get my money back, and I would be thankful for tips from anyone on this matter, as I am sure I am not the only person affected.By the way, I already sent a refund form but it got rejected by interrail...Thank you,Pol

Hello everyone! I'm planning to visit Switzerland with my boyfriend and as we want to visit several cities in the country by train, does any of you know if the interail single country pass is valid for this? For example, if we want to visit st. Moritz from Zurich, is it included in the pass?? Also, for our transportation in the city center is it valid?

The plan was to use my  inbound outbound day today.  Due to strike in germany it's not possible to return to the Netherlands today. I can not cancel this inbound outbound thought i'm not going to use it today. But I do need it an other day, probably tuesday. What can I do best?

Hi .I am new here and would like to know if the EU Pass can be used to travel to Switzerland from Germany

Hi! I am travelling from Paris to pula, and it’s a very confusing journey for me. There are a couple connections which are only 6 minutes or 10 minutes, and I’m worried I won’t have time to make the connection and I’ll miss the train. Is there a way to know how far the stations are from each other? thank you so much!

Hello I have a scheduled train ride from Mannheim to Berlin for Sunday 05/09 that appears to be canceled, it was for 0156h approxThe next available train to Berlin appears to be at 5 am that connection appears on the dbahn website but not on the interrail pass app.  but I will miss my connection in Berlin to Warsaw anyway. Are reservations needed on German trains? I think not but I have no idea how interrail works since I'm a complete newbie and the faq is vague.  Should I go to ticket office regardless? Do they give hotel vouchers for missed connection due to strike? I know Berlín to Warsaw I need a reservation will there be a rep from ICC in Berlin Hbf? How do I go about changing that?   

We are in Tarragona and want to go to Gandia via Valencia. We need a seat reservation but the man at station doesn’t accept our Interrail pass as a ticket. What should we do now?

Hello!i was wondering if it is possible to customize/change the suggested connection in the interrail app before adding it to the pass. I‘m asking this because in my case there is one particular connection where i‘m forced to take a later train because the contingent for seat-reservations for Interrail-users is out already. Therefore i want to add only one other (the last) connection for this Travel day, the rest would be okay as it is. is there are way of doing so? Hallo,ist es möglich bei einem vorgeschlagenen Reisetag eine Anpassung einzelner Verbindungen vorzunehmen?in meinem Fall würde ich eine Verbindung innerhalb dieses Tages abändern wollen. Oder muss man vielleicht einfach 2 Einträge vornehmen?ausserdem habe ich bereits die Sitzplätze reservieren lassen, finde die Verbindungen aber so nicht in der App. (Dies wurde im DB Reisecenter vorab erledigt.) Reicht es nun einen „Platzhalter“ für den Tag manuell einzupflegen, damit der QR Code generiert wird? Mit freundlichen Grüßen, 

Según mi reclamo #50544 me dan tiempo para volver a comprar tickets hasta el 1/9 solicito unos días más hasta el 3/9. Por favor espero respuesta. 

Hi! I don’t really understand how to make a seat reservation for a train. I can’t click on something and add it to the cart. I already clicked on including passengers and then I get the train times, but how to get one of them in my cart?thankyou in advance ! Eilish

Hi!I’m looking to plan a customised trip through Europe. I’ve tried to use the “Plan my Trip” option on the website but it gets to a certain point and it doesnt work. It will give me the option to put my start location and dates but when it wants me to choose a country it will stop loading and go blank. Ive tried on my iPhone, tablet and laptop and they’re all the same. I know there are other apps you can use but I want updates train routes and what not.Any help would be greatly appreciated as i’m still learning the Interrailling world!

Hello guys 1st of October I'm traveling to Slovakia from London to Brussel then Vienna and Slovakia.  I just have a hard time to find if I need a PCR test to entry Belgium. I found out I don't need it for Austria or France .. So can anybody help me?  Thanks a lot Marek          

Hello erveryoneI am interested in using the one-country pass for France. I am from Germany and I found a connection from Mannheim to Paris with a TGV. This belongs to the french train company and is included in the one-country pass for France but I am starting in Germany. Now I am wondering which regulations count? Can I use the one-country pass because I am travelling with a TGV or is it not possible to use it because I am starting in Germany?I would be grateful to get more information about it.Thank you.  

To be able to register my interrail pass on eurail.com I need to have an ISSUER number but can’t find what that would be on my mobile-pass. How do I know what code to use?

Hello, we are already travelling, and the phone of my travelling Partner is broken.  we Need the pass on the 3.9. to get from Roma to Napoli. We already contacted you, but we Need a response very quickly. please help du, to activate the pass on another phone.  With Kind regards, Lea 

Is it possible to restart my journey after i interrupted it and flew home for a collage interview? I wanted to go from munich to italy and then fly back to munich for my college interview to save time. After that I wanted to keep on traveling using my interrail pass, starting in munich again with the next destination france. Is that possible?looking foward to some answers :)thank you