Ask the community

Hello. It's my fist time in Europe and I'm kind of lost. My plan is going from Florence to Lucerne. What is the best route to do? I also interested in day trips in Switzerland, like Interlaken and Lauterbrunnen. And then I'm going to Paris. Do you guys think a 5 day pass is appropriate for me? 

I just purchase a pass but i make a mistake writting my last name, i change one letter for other (kind of dyslexia), how can i correct that? 

Hello,I am currently using a Eurail Pass and I still have 2 travel days left out of 7. I had originally planned to use the remaining 2 days today (September 10) and on September 12. However, due to several reasons, I would like to change this plan and use the pass on September 11 and 12 instead.I tried to cancel today’s ticket and rebook it for tomorrow, but I received a message saying that no more travel days can be added. Since I have not yet used today’s ticket, I would like to know if it is possible to change the travel day from September 10 to September 11.Could you please let me know how I can adjust this?Thank you very much for your assistance.

Hello, I am rather confused about the country of residence/passport info. I live in the UK and am a UK citizen and also an Irish citizen. I have an Irish passport and don’t currently have an up-to-date British passport. However, it looks like there might be a problem with buying a pass and selecting ‘UK’ as my country of residence but then having an Irish passport as my ID. I’m not sure what I’m meant to do - I could get a new UK passport but it’s annoying to have to buy one solely for the purposes of this …

Hi all,Looking for ideas and destinations best to travel by train to cover xmas and new year. 

My son and I are planning a trip from the UK through France & Spain in early August next year (2026)I am looking to take advantage of the current sale on the Global Pass, so I just want to check that if I purchase this now it will still be valid as won’t be activating it until 4th August 2026? I have asked the ‘bot’…….it wasn’t much help!!! Hoping someone here can confirm for me?? Thanks! 

Difficult using the DB website to change my seats provided by my Eurail Global pass and travel dates are October 21, 2025 and would like to rebook seats and make the payment. 

Hola. Cómo puedo agregar otro viajero a un viaje planificado?gracias adelantadas.

Hi everyone, I’m planning to travel around Europe soon with a Eurail Pass and I’m a little confused about seat reservations. Do I need to book them in advance for all trains, or just high-speed and overnight ones? Also, what’s the easiest way to make reservations if I’m traveling across multiple countries? Any tips to avoid extra costs or surprises would be really appreciated. Thanks!

When do the first class tickets for June to August 2026 become available?Thanks in advance.

유레일패스 취소 후 재구매하려고 합니다.기존에 예약했던 좌석표도 취소하고 재구매 해야하나요?

Hi, so rn i’m on a train to mulhouse ville (using tgv inoui) and after that i have connecting train to st louis but turns out my train to mulhouse ville has delayed for around 1.40 hours and i missed the last train from mulhouse to st. louis. is there any compensation that the train company can give to me? cause i already pay for my hotel in st. louis

Hi.  We've made it to Zermatt. Was just checking our trip in the app for tomorrow, Saturday,  leaving on 6.06am to Brig then change for Domodossola. But when I just looked in my rail planner / trip right now, everything has strangely disappeared - our passes, our trip and planned train journeys. Its worked well till this moment,  now Im worried. I've turned my phone off/on but no change. I need it working for tomorrow.This is the message that comes up - Currently, it's not possible to view the Pass you bought on our website in the app, even when logged in.  Good news, though! We're working on making Passes automatically show in the app so you can add them more easily in the future. For now, you can still add your Pass manually using your last name and Pass number, which you can find in your order confirmation email.What should I do?

HI,I am looking to exchange my ticket (well - get a refund and then buy a new one) because I have 7 travel days and think that I will need 10.  But i have already booked by eurostar seats and an overnight couchette to Zurich.  Will I need to change these?

Hello All,I am currently travelling tomorrow from Amsterdam to Innsbruck via night jet direct train and will reach at 9:30am.I wanted to know are there any public showers at the station (Paid/Free both ok), or any place where i can get freshen up. i have eurail global 2nd class pass 

Hi, i have problem reserving a bed on the nighttrain from Budapest to Bucharest. Anyone same problem and a tip? Should i reserve in the train?

Is the train leg from visp to Zermatt covered on a global pass?? 

In using trip planner, I am trying to figure out how to break up my trip a bit.  For example, I am arriving in London at one train station and leaving London from a different London station, and it is trying to plan a route from one station to the other (and I am not planning to use a train from one station to another).  I am also breaking up the train travel with one flight from Paris to Milan, and the trip planner is arranging a train route for me from Paris to MIlan.  Is there a way to not have that planned?  Or do I just not make reservations for the stretch it is planning for me in these two situations?  Do I plan separate trip?  I might be overthinking this since I have not purchased yet and don’t know what happens when you commit to a purchase.  Does it try to commit you to the trip you plan or do you scheudle as you want?

Hello everybody!I purchased an interrail global pass for one month with 4 travel days. After travelling from my country of residency, Switzerland, to Italy and getting back, the pass shows that I have used 2 out of 4 travel days, but also that 0/3 inbound/outbound days are used. So here I am a little bit confused: first, why do I have three inbound/outbound days instead of two? And second, how is it possible that the app registered the two travel days correctly, but does not mark the in- and outbound trips as well?And what does this mean for the 2 travel days I have left? Can I travel in and out of Switzerland again?Thanks in advance for your help!Best,Gianna

Hello people.We’ve got a European grand tour trip booked, coming up on the second weekend of September . We’ve got 2 passes paid for, but not yet activated.With the 20% off passes discount available this week, I think i could cancel the originals, buy the same on the deal with interail and then even with the penalties associated, be €120 up. I don’t want to be tight, but that’s a couple of nights in a hostel, or a nice dinner somewhere. Am I mad? travelling 7th.I have no wish to jepordise our travel plans. eurostar/sleeper train reservations are in place, but i can’t see that they are at all tied to (as yet unactivated) passes? 

Because our train to the destination where we had to take our last train was way to late we missed our last train to Madrid. As a result we needed to purchase new tickets in order to get to Madrid on the same day which cost us per person about 50€, although we have an Interrail Pass but the seats reserved for Interrail People were already booked out. How can we get our money back?Thank you so much in advance!!

I have used up a pass activated on 20 August which expires on 19 September.  I find I can’t make reservations on my new pass because any reservations I make go to the old pass!  Does anyone know how to delete the old pass or to connect reservations to the new pass or have any idea what I’m doing wrong?

Hey all,Does any of you ever did the Grand Train Tour in Switzerland?Curious about what not to miss on this journey and how you experienced it.I will be doing this one in a few weeks and i will try to visit all the stamp locations within 4 days.  

I unfortunately made a mistake planning my trip. I started my plan on friday within Germany. Since I didn’t realize I can‘t just travel within my home country I had to use the outbound-trip (without actually leaving the country). Now I want to actually leave Germany tomorrow and am afraid that the pass won’t work because I only have the inbound ticket left, but the journey is outbound… does it matter? 

So - largely thanks to the community I enjoyed three weeks travelling with my five day pass, which of course has now been used up.The question now is how do I plan the next trip? Do I delete the app from my phone, start from scratch and buy the next 5 day trip with a new Passnumber etc in order to activate the pass? Basically the same procedure as when I first got the app and activated the pass.Or if I’m logged in, will the site will recognise that I already have the app with its Passnumber staying the same and I just need to buy and add another 5 day trip to it?  As ever, thanks in advance for your help