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1736 Topics
RobertusBr Jorre
Keeps calm and carries on
RobertusBr JorreKeeps calm and carries on
asked in Ask the community
Money back for returned pass

Sorry, but it's complicated, I'm going to write a newspaper. On November 20th I bought 2 Global Passes - 1 month successively in first class.On November 26th I still hadn't received the passes, but I received an advertisement from Interrail"Save 25% on all Global Passes until December 17th and embark on an adventure that will leave a lasting impression."I immediately sent an email asking because no one told me there would be a 25% discount offer!!!! and that I wanted the amount I had paid in excess of 400€ refunded.I was told that it wouldn't be possible, but that I could return them when I received the passes and my money would be refunded immediately (1610€) and I could buy two new passes with the discounted amounts.And that's what I did, I bought 2 new passes even though I hadn't received the others.2 days later I received the passes with the old values, this was on 28/11/24, I just changed the recipient and sent it back via DHL, even though there was a printout on the envelope that

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Eurail Community Moderator
Barry Greenhalgh
Barry GreenhalghRail rookie
asked in Ask the community
AVE High speed train.

Can anyone tell me please the stops on the Madrid – Albacete – Alicante route?

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Barry Greenhalgh
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Luc TheallierRail rookie
asked in Ask the community
Assistance Needed: Issue with My Interrail Pass  

Dear Interrail Community, I’m reaching out for help regarding an issue with my Interrail Pass. It appears to have been linked to the wrong email address, which I no longer have access to. I urgently need to have the pass sent to my current email address so I can use it for an upcoming trip. If anyone knows how to resolve this quickly or has experienced a similar situation, I’d be very grateful for your guidance. Thank you so much for your support! Best regards, Luc

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Railmaster
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FabInterrail24Rail rookie
asked in Ask the community
Trains from France (Marseille/Nice) to Italy (Genova)

Hey guys, I’m planning an Interrail travel next year in summer partly going to Marseille and I would like to go to Genova from there since I have seen a train connection in the Interrail map. I can see that the connection Marseille still exists from the SNCF and Trenitalia sites but the connection doesn’t show up in the App. Is this route not included in the Interrail Ticket? Do you have any idea why it is this way? Greetings Fabian

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Keeps calm and carries on
gingaKeeps calm and carries on
asked in Ask the community
AUTOCAR - Car REGIONAURA 33625” - Lyon Part-Dieu - Gare Routiere to Annecy

I’m after advice/information on a SNCF Connect option that I can see on their website. Their website only shows timetables within the next 30 days & I’m being very premature in looking for choices for a planned trip on 23 April 2025! However, one of the options on the Lyon Part-Dieu - Gare Routiere to Annecy is an “AUTOCAR - Car REGIONAURA 33625”. Is this a bus? The timetable makes this a good option for us. Does anyone have any advice/opinion on whether this is a feasible option? I have a 1st class Global 15 day 2 month Eurail pass. Can this Pass be used on this trip? Thanks

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Keeps calm and carries on
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AiliMaimaitiNew aboard
asked in Ask the community
seat reservation

do i need to reserve seat for a 4 year old child?

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Railly clever
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Steve76xpssNew aboard
asked in Ask the community
italy ferry routes

What ferry routes are available between Italy and Croatia with a Interrail pass? I can’t find information on them anywhere

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Railmaster
Irem Erol
Irem ErolNew aboard
asked in Ask the community
Border station with OCP France

Hello, I have a OCP France pass. Can I use my pass to travel to the border stations of the neighbour countries? Best.

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Marco2696New aboard
asked in Ask the community
QR code is enough to board the train?

Hi I have planned a trip from Bologna to Hamburg and need to change 3 trains.For the first two trains it is mandatory to reserve the seat, for the last one it is optional. My question is: for the last train without seat reservation, is the QR code shown in the app enough to board the train? Or do I have to confirm my ticket somehow? Thank you.Marco

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BrendanDB
Full steam ahead
Fabian Arzabe
Fabian ArzabeNew aboard
asked in Ask the community
About Travel Turkey, Greece, Hungary

Hello, I'd like to travel from turkey ( istanbul) to mykonos, then to santorini and my question is that from santorini can I go to budapest?

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Nadene Marx
Joe Cresswell
Joe CresswellNew aboard
asked in Ask the community
Tirano to Milan train operating in January 2025?

Hello! Looking for some advice/help. Me and my partner are planning on traveling from tirano to Milan on Tuesday 7th January. On Google maps and eurorail planner it doesn't seem to show this as an option (in January but it does show for December) and instead routes back over the Alps and via the mainline railway. On the Italian train websites it shows services available. Just wanted to check are these services running in January?

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Railmaster
Sameer Tp
Sameer TpRight on track
asked in Ask the community
Unable to generate ticket for global pass even after activating

Hi all, my family and I are planning a two-week trip covering five countries, starting December 16th. However, I am unable to generate tickets through the Eurail app for our saved trips. I have already added my global passes and generated a ticket for the Bernina Express. Since then, the yellow sliding switch is not appearing for any other trains. I have reserved seats, but cannot generate tickets. Please help. Thanks in advance.

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Railly clever
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Farheen khanRight on track
asked in Ask the community
hi everyone i am facing this issue during payment of my global pass

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Rosalie ButlerRight on track
asked in Ask the community
Two passes on two devices but 1 account

Hello. My husband and I have 1 pass each. I’ve loaded them both into the app and created 1 trip and a duplicate for him on my device and logged into my account. When I log into the same account on his device I can’t see the same details. Should I, or do I have to load everything (passes, trips etc) seperately on both devices? If yes, if I change a trip on my device will that replicate to the other device? Thanks

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Furqan Azam
Furqan AzamRight on track
asked in Ask the community
5-6 day train trip plan starting from Munich germany, passing through austria and visiting Switzerland

Hi, I want to plan a 5-6 days train trip this month. My plan is to visit munich first and start my trip from there. Main destination is switzerland but i just want to spend 1 or 2 days in austria as well. Do you have any recommendations or advice for me? I will be solo travelling and kinda like to scan the cities rather than spend lot of time there 🙂 Thanks

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Furqan Azam
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Ivan 87345New aboard
asked in Ask the community
Pregunta sobre las edades

Somos un grupo de 5 amigos, que queremos hacer un interrail hacia el 10 de julio, el problema es que de los cinco, cuatro tenemos 17 años y solo uno tiene 18, cumplidos el 5 de julio. ¿Habría algún problema durante el interrail?, ¿Es necesario firmar algun tipo de autorizacion y donde?, ¿Habria algún problema debido a la proximidad del cumpleaños del mayor de edad a la fecha del viaje?, etc. Gracias por la atención

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Eurail Community Moderator
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Huanming.luRight on track
asked in Ask the community
S Bahn utilization

I am Eurail global pass holder.May I free use pass for S Bahn in all cities in Swiss and Germany ?

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ralderton
Railmaster
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Sonya KelleyRail rookie
asked in Ask the community
Strasbourg transfer

I have seen this question asked in older forums but haven’t seen a good answer regarding a transfer time of 12 minutes at Strasbourg. We will be arriving on a TER train from Basil into Strasbourg with a 12 min transfer to the TGV INOUI going into Paris CDG. If we miss the TGV train, the next one is about a 4 hr wait. Are there dedicated platforms for TER and TGV trains ? Has anyone traveled this route recently that can give me some tips ?

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Full steam ahead
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Keeps calm and carries on
Chi Chung LOKeeps calm and carries on
asked in Ask the community
What is international travel?

I bought a Eurail Global Pass When I make a Journey from Mobile Eurail apps Planner Bruxelles-Central (Belgium) 09:50 to Amsterdam Centraal (Netherlands) 12:35 It have remarks shown Supplement required and Supplement included for international travel So what is my Global Pass is? However on web version, I found that my pass shown on Left side Supplement included, but on Right side is Supplement required and Supplement included for international travel So what is my Global Pass is? Final should need to pay extra or NOT? So what is my Global Pass is? Final should need to pay extra or NOT? Thanks

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C
Keeps calm and carries on
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Björn DenysNew aboard
posted in Ask the community
Gezocht: enthousiaste Interrailers voor panelgesprek op reisbeurs

Goeiemiddag Interrail-community Op 16 maart 2025 organiseert ons reisinformatiecentrum Wegwijzer vzw de alternatieve reisbeurs Reismarkt in de Stadshallen in Brugge. Tijdens dat evenement inspireren we duizenden aspirant-reizigers door gesprekken met honderden ervaren reizigers en door lezingen, reportages en panelgesprekken over reizen. We zouden op onze reisbeurs heel graag een panelgesprek over Interrail organiseren, omdat we merken dat dat concept steeds meer aanslaat, maar er toch veel reizigers de stap op de trein nog niet durven te zetten, omdat ze met te veel vragen kampen. Daarom zoeken we enkele enthousiastelingen die recente ervaring hebben met Interrail-reizen, die zin hebben om daar op 16 maart in Brugge hun ervaringen over te delen tijdens een panelgesprek. Sowieso zal dat heel velen inspireren! Mocht je interesse hebben om je Interrail-ervaringen te delen tijdens Reismarkt, mag je hier gerust reageren of een mailtje sturen naar bjorn@wegwijzer.be. Dan neem ik nadien zo s

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BrendanDB
Full steam ahead
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Full steam ahead
PaulMcGFull steam ahead
asked in Ask the community
Linking Planners across Web and Mobile App

I find using the web easier to create plans of my coming trip and prefer it to the mobile app. It seems these two ways of creating trips are not linked albeit I guess the stuff is stored against my account. Is there a way to do this - create on one and port to the other preferably web to mobile app. Also I would like to print out my planned trip but it seems that I cannot print out a planned trip in detail from the mobile app. I can send an image to my email address and then print it out but not in detail. Also, whilst not relevant here but a whinge - this community web site registering process has a poor interface … when something is in error it clears all the fields. All this is fairly elementary to IT savvy folk. What’s the problem!

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LB001Right on track
asked in Ask the community
Brussels to Amsterdam

Hi, I want to book a train from Brussels (Bruxelles-Midi) to Amsterdam on the 19th of Dec between 7:00 and 9:00 latest, with our Eurail Global pass. However there is a massive charge of €320.00 for the direct 7:53 train, for 2 adults & 2 youths. Kindly assist, how can I reserve our seats without such a charge, do I need to first stop elsewhere? Thank you

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LB001Right on track
asked in Ask the community
Supplement

Hi, on the direct train from Amsterdam to Cologne on the Rail Europe site there is no charge, but I can’t add the booking to reserve the seats (I assume it is because there is not a seated reservation fee to be paid). If I then go to the exact same train and journey to the Eurail site, there is a supplement charge they want to charge. Kindly assist, why is there supplement charge on Eurail site, and why can’t I add the booking on the Rail Europe site, which has no charge. With thanks

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Mercedes BausáRail rookie
asked in Ask the community
Split - Budapest Brzi 1205 Adria (B1205). Is it included?

Hi! On internet it appears me this train but it does not appears me on the interrail app. I was wondering if any of you know if it’s available. I wanted to take it the night of the 23rd of july of 2025. Thank you!!

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Full steam ahead
Michela Francesconi
Michela FrancesconiRight on track
asked in Ask the community
How to choose the pass

Hello everyone, I would like to take a two-city trip, starting from Milan I would like to go to Paris, stay there three days, then from Paris go to Vienna, stay there another three days and return to Milan. It would be 3 days of travel but I don't know if I have the possibility to book direct trains or if I have to make overnight changes and then consider more travel days until I see availability. How do I decide how many travel days to put in if I don't know what trains are available? Thank you

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Michela Francesconi

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