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Eurail & Interrail Passes

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5663 Topics

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JulesBrownRail rookie

asked in Eurail & Interrail Passes

Buying a senior pass before turning 60

Can I buy a Senior Pass before my 60th birthday? I know I can’t activate the pass until after I am 60, but the website doesn’t seem to allow me to buy the pass in advance - it won’t accept my birthdate in the Senior Pass section, because I am not yet 60.

1 year ago

SoilnRockRight on track

asked in Eurail & Interrail Passes

Change start date? Deactivate/Reactivate pass?

Hello!I bought my pass in May and activated it right away as it said that I could start my trip anytime within the next 11 months and also that I could change my start date later.I wanted to start around middle of August but now I noticed in the app that my pass is supposedly only valid for 34 more days without any way of doing/changing anything :-(((I haven't done a single train ride so far or bought any ticket.How do I proceed? Is there a way (for customer service) to change my start date and)or deactivate and reactive my pass?Or should I drop everything immediately and start my trip right away to not lose any more time/value?I'd be very very glad for a quick answer as I would have to organise a lot on very short term in the worst case.Thx for any help!

1 year ago

Nini Malai AliRight on track

asked in Eurail & Interrail Passes

REFUND FOR 1 OUT OF 7-DAY PASS NOT UTILIZED

I bought 7-day Eurail Global Pass. But i only used up to 6 days. Could i receive refund for the balance 1 day? Please guide me.Thank you.

1 year ago

ruth4042Rail rookie

asked in Eurail & Interrail Passes

PKendallJNew aboard

asked in Eurail & Interrail Passes

Mobile pass vs paper pass

The Global pass Mobile version is easy to use every day ? and is the same that paper versión?

1 year ago

Arthur StephanRight on track

asked in Eurail & Interrail Passes

Inbound Outbound issue

Hello, we have a problem with our mobile pass #interrail.Its' our first time, we accidentally put our "outbound" for July 31, and our "inbound" for August 1.But we are leaving from August 1st to 6th. We cannot change our "out/in" because the 31 has passed. Is there a way to solve the problem? Arthur Stephan

1 year ago

Di QingRail rookie

asked in Eurail & Interrail Passes

My paper pass was shipped 7days ago, but still not get the tracking code.

My paper pass was shipped 7days ago, but still not get the tracking code. Any one experience the same thing? thank you

1 year ago

ErlernerRight on track

asked in Eurail & Interrail Passes

urgent help needed! Pass not adding to my phone

@Nanja Hey, I've seen that you're here to sort of help with queries and stuff, I'm really stuck!I had to restart my phone and then log back into my interrail app. Once I tried to log back in it said that my pass was linked to another device so it couldn't be added to this device - but its still my same phone! I had to buy another train ticket to start my journey, but I still can't log into my interraill app with my pass as it won't let me!I have already bought the ticket though interrails website and made reservations etc. Please, is there any way you can help me?

1 year ago

Kamilla BastholmNew aboard

posted in Eurail & Interrail Passes

lost my physical paper interrail pass

Hi! I’ve lost my paper interrail pass, and wondered if I could transfer it to my mobile phone. Please help

1 year ago

lonto12Rail rookie

asked in Eurail & Interrail Passes

Possible to book separate trips on the same travel day?

Hi Railers! :)I’m in an urgent need to travel back home and all the flights and busses are super inconvenient for me - therefore I’ve decided to buy an Interrail ticket on short notice.Here a question as I’m not familiar with the interface of the app.I want to book my ticket to my hometown and it’s showing me the whole trip with a connection. I want to take the first connection with a train that departs earlier - is it possible to book tickets separately in the app or it must always be a complete trip? To clarify I’m traveling from A to B and from B to final destination C The train A→B is the a train arriving at the connecting station at 20:30. The train B→C is the night train departing at 21. Notice: the train company informed travelers that there will be railworks on the first route and that delays are possible. In order to avoid those unnecessary delays I’m planning to take the earlier A→B train (it’s a fast train operating every 2 hours). Is that possible? That way I can avoid any

1 year ago

Dalia MéndezNew aboard

asked in Eurail & Interrail Passes

Booking pass - Something went wrong, please refresh. No pass, but charged bank account

I paid my pass and I did not get my pass because website said “Something went wrong, please refresh thr page”, I refresed a lot of times and I did not get my pass. I reviewed my bank account and the amount was charged. What can I do?

1 year ago

PeterwhiteFull steam ahead

asked in Eurail & Interrail Passes

"No ticket for this date" on my pass!

Hi, I need urgent help as I’m supposed to be travelling on Tuesday. I get “No ticket for this date” on my pass for the journey that I added when I press “Show ticket”, I’m already waiting for customer support to reply, but seeing if anyone has any idea why? Does it not show the ticket until the actual day you travel (Tuesday for me)? Please anyone? Regards,Pete Edit: (SOLVED) I’m sorry, I didn’t see the option to select the day from the calendar, it’s quite small! It’s showing me the tickets now!

1 year ago

WolfFull steam ahead

asked in Eurail & Interrail Passes

interrail global pass: cannont add outbound journey

Hi interrail community,I am a first time interrail user and just wanted to add my outpbound journey from Munich to padborg to the railplaner App to my global Pass. (I am a German resident)Unfortunately it does not work as the app states that all journeys are already taken (but it also shows outbound/inbound: 0/2 used).For test reasons I tried the same with a travel from Munich to Poland and Munich to Paris, same here: both all journeys taken.All journeys I tried where within one traveling day.even more crazy: when I try Munich to Verona: it works and shows me that I have to take one outbound journey here. All mal connections outside Germany could be booked using the railplaner app without any problem.I have zero idea what I could have done wrong, might is be a temporary error of the booking system?What are you ideas /experiences?Thanks Wolf

1 year ago

teknishnRail rookie

asked in Eurail & Interrail Passes

Question about manually added journeys to and within Italy on Eurail Global Pass (Flexi pass)

Hi. I’m new to travel throughout Europe and am a little confused about a couple of the tickets I bought. I got a Eurail Global Pass (7-day Flexi Pass) before booking any journeys. After buying the pass, I booked the trips I need to take, also on the Eurail website. Most of the journeys seem pretty straightforward except for the ones to and within Italy.One journey is from Zurich to Naples. The first leg goes from Zurich Main Station to Milano Centrale on a EuroCity train. I have the printed ticket for that, and I was able to load that one into My Trip on the app under my pass just fine. The second leg goes from Milano Porta Garibaldi to Napoli Centrale on an InterCityNotte train. I have the printed ticket for that too, but was not able to find it in the search on the app and had to add it manually.Likewise, I booked a train for a few days later that travels from Naples to Rome. I have the printed ticket for that as well, but it also does not show in the search on the Rail Planner app.

1 year ago

Jessica Lilian

asked in Eurail & Interrail Passes

Eurail refund after pass has been activated

I activated my pass already but I want to refund it because it has been too much of a pain to try to get seat reservations everywhere I want to go. It takes me hours to book any seat reservation. I am okay with getting the 85% partial refund. My pass says I have used 1/15 travel days, though I haven’t taken a single train in Europe so far so I don’t know why it says that. How do I get a refund?

1 year ago

Viky GreenNew aboard

asked in Eurail & Interrail Passes

Phone broke. Ca'nt transfer pass to replacement phone

My phone broke today and Im supposed to leave in less then 7hr - I cant transfer my pass to my replacement phone, I tried reaching out to the customer service on every way I could find but theyre not answering me anywhere. Please help me out here! The hotels and play tickets etc are already booked and payed for too. I cant reschedule my trip

1 year ago

Regina1771New aboard

asked in Eurail & Interrail Passes

Pass is not longer connected and doesn‘t appear in the app

Hello, my Pass seems not longer connected by the App. It is not possible to add a Journey. I have this Problem for two days now. What can I do?Is there somebody who can answer und German?

1 year ago

Nathan ChateauNew aboard

asked in Eurail & Interrail Passes

Pass mobile Greece

Bonjour, je souhaite acheter un pass pays Grèce pour les ferry, et souhaitais donc savoir si le pass mobile suffit où il faut également un pass matériel? Hello, I want to buy a Greece country pass for the ferry, so I wanted to know if the mobile pass is enough where it is also necessary a material pass?

1 year ago

rachsousa13Right on track

asked in Eurail & Interrail Passes

Many newbie questions! (country of residence, departure location, validity)

Hi guys, I just found out about Eurail, and I am full of questions!I am Portuguese, and my Passport is Portuguese, whoever, I am a resident in the UK and my Passport also states it was issued here - does this still count as being European? When booking a trip, let’s say Berlin would be my first stop, do I start the trip from London to Berlin, or would I need to travel to Berlin first, and the other way around? As in, do I include London as a travel day both ways? The (example) 3 days across one month, so that means only the actual travel covers one day, but I can stay for example 5 days in that destination? If a train takes longer from x country to x country than 24 hours (I doubt but just to understand), is that also seen as one day of travel?Sorry for all the questions! Just making sure I get it right before booking in :)

1 year ago

Nathan ChateauNew aboard

asked in Eurail & Interrail Passes

Is it possible to buy a Pass directly at the train station (to avoid delivery times)?

Bonjour, je souhaitais savoir s’il était possible d’acheter un pass directement au guichet de sa gare, pour éviter l’attente de délai de livraison. Sinon, quelles sont les délais de livraison d’un pass? Hello, I wanted to know if it was possible to buy a pass directly at the ticket office of your station, to avoid waiting for delivery times. If not, what are the delivery times for a pass?

1 year ago

recksebaFull steam ahead

asked in Eurail & Interrail Passes

2/2 Outbound taken due to delay on the first day

Hey everybody,following situation:Mobile Global Pass for 5 days.Booked a seat on ICE 502 21:38 from Berlin to Hamburg 23:33 (29.07.). The train had a 110min delay. We arrived at Hamburg at around 01:04 (30.07.). The app requested the first inbound/outbound journey.We originally had a seat reservation for a train 390 at 23:56 (29.07.) to Kopenhagen arriving 06:50 (30.07.).But we were stuck in Hamburg and could continue at 09:43 30.07. (with several changes) to Kopenhagen with arrival at 16:03 30.07.The interrail app requested a second inbound/outbound journey to be able to book the train.Now I am worried, what will happen when I will travel back home on 14.08. from Stockholm to Berlin. I guess that the app will request another inbound/outbound journey. Which will not be possible.Am I correct to be concerned?What can I do?Is there a way to somehow cancel the first outbound?Any suggestions?Thabks for any help!Kind regards, Sebastian

1 year ago

MariadlmorenaRight on track

asked in Eurail & Interrail Passes

Billete boleto impreso

Hola, quiero reservar asientos con interrail global pass electrónico, pero al intentar reservar, me indica que la reserva se emite con Billete en Papel, no me permite pagar, y por lo tanto no puedo reservar. Me indica “Tu pedido contiene uno o más boletos impresos. Según nuestros cálculos, tu pedido no llegará a tiempo. Envía tus reservas a otra dirección o a tu hotel en Europa, o intenta reservar en una estación de tren europea.”Como lo puedo hacer para que la compra sea con billetes e-tickets? Cuanto tiempo de antelación necesita?Gracias, por la ayuda.Saludos,

1 year ago

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