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Eurail & Interrail Passes

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Reza BarzegarNew aboard

asked in Eurail & Interrail Passes

One Country pass Portugal, need reservation for every train.

Country pass ticketHello everyone, i have bought a country pass ticket to portugal, i want to go in the end of july. But when i check out my trip for like say june(my bad for not doing so earlier). I see that i need to reserve seats for every train wich will be the cost of my ticket in the first place. And some trains can’t be boarded with country passes? I am just really confused, does anyone have any advice on what to do?

1 year ago

Pascal SchelperNew aboard

asked in Eurail & Interrail Passes

Reaching out to Interrail service

I already tried to reach out to Interrail via mail, but there was one reply more than a week ago. They sent an automatic reply and ask if my concern is still ongoing. I immediately replied and told them about my concern again. Since then nobody reached out for me. My problem is, my connected ID is not mine of my home country it is the residence permit of switzerland. I wanted to use Zürich as my place to stay during the Interrail. But on my first trip, when I actived my online pass, I had to connect my residence permit, since my german passport was at home. Now I cannot use any trains in Switzerland anymore because of in and outbound. It would be really keen, if anyone would be able to tell me how to reach out to interrail. The service station of SBB in Zürich cannot help me, since they have no access to online tickets yet. Thank you very much in advance!

1 year ago

F.V.New aboard

asked in Eurail & Interrail Passes

Who can I take with me on my travels?

Me and my buddy won an interrail ticket each recently (yeah us!) and we’re currently planning out our journey. However, my friend let me know about something he found online, specifically that there is a way to take people with you, who do not have their own interrail ticket? The general information we’ve gathered is pretty vague, something about those people being born between specific dates and the like, but I wanted to ask, is this information valid? Is it possible to take people who don’t have interrail with you on your travels, and use one ticket for all of you?

1 year ago

ReetaNew aboard

asked in Eurail & Interrail Passes

Going back to own country in the middle of the trip

Hi! I’m wondering how the 30day interrail ticket actually works. I would like to know if I am allowed to travel from my country A, to country B and then come back to A for a while and then continue my journey to country C? Hard to explain but basically can I go to my own country in the middle of my journey or does the ticket end whenI go back to my country?

1 year ago

EyeFull steam ahead

asked in Eurail & Interrail Passes

Cancellation of travel dates after activation

I activated train global ticket that I didn't use, and I ended up using it for a day. There is no history left because I hurriedly deleted the ticket when it was activated. Can you cancel it for a day?

1 year ago

Kraisorn O VongsurakraiRight on track

asked in Eurail & Interrail Passes

leaving in 3 hours, cannot activate my pass

1 year ago

TaisiasrRail rookie

asked in Eurail & Interrail Passes

My trip isn't started yet but the app shows "3/4 travel days left". Is it normal?

Hi, i have a 4-days global pass (mobile) and my trip will start in a month. I've created a trip and linked the pass into the app, with all my journeys. My 4 travel days are: 25 june, 26 june, 30 june, 2 july (they of course comprehend the outbound and inbound trips). I've never activated none of the qr codes shown in the app.So, as you can see in these 2 screenshots, there might be a problem:Yet I'm not sure, can anybody tell me if is it normal or not?Thanks!

1 year ago

beneNew aboard

asked in Eurail & Interrail Passes

Not received refund after two months

Hey everyone,I requested the refund of my pass with “Plus” option in March, since our desired destination is currently pretty close to an active war zone.Unfortunately there seems to be a problem with the refund on your side. I really understand, that you are receiving a lot of request these days, but it should be possible for a company to do a wire transfer within more than two months. The E-Mails I received in this matter yet only told me, that the issue is still pending - I can figure that out by looking at my bank account.This is a really frustrating situation, because it is about the budget for our vacation. We are disappointed that the support team has not been able to give us any more information yet and hope that we have more luck here.Best regards,Bene

1 year ago

Léa RomainNew aboard

asked in Eurail & Interrail Passes

QR code doesn’t work

Hello, actually my friend and I are travelling in the north of Poland, and the controller said that our QR code is invalid. Even if he read all informations bellow the QR Code, he doesn’t believe us and ask to pay another ticket. How can we manage this situation ? He didn’t know the interrail pass, the QR Code is invalid, and he thought that we lied to him about are ticket, which were valid ! please help us..

1 year ago

YorkieFull steam ahead

asked in Eurail & Interrail Passes

NaphatRail rookie

asked in Eurail & Interrail Passes

Cannot activate pass

Hello.. i need some help. I cant activate my wurail global pass. what should i fix this problems. I’m very worry because the trip is coming soon. thank youapple

1 year ago

Ryan HermannsNew aboard

asked in Eurail & Interrail Passes

Bernina Express -''not in pass network'' in the app.

Hi there, I am trying to book the bernina express on the interrail app, but it says that the it is not in pass network. Although when I look it up on the website it says that it’s included with interrail

1 year ago

Ostsee7New aboard

asked in Eurail & Interrail Passes

Need Global Mobile Pass Cover Number for seat reservation

I am trying to reserve a seat on a Eurostar train from London St Pancras (Gb) to Paris Nord (Fr) but the app/website is not allowing me to do it through the Eurail reservation system. I tried using the www.b-europe.com reservation system but it requires a pass cover number. Something that the mobile pass does not come with. Any suggestions?

1 year ago

Isabel Osorio BetancourtRight on track

asked in Eurail & Interrail Passes

My paper pass didn't arrive. How do I change it to a mobile Pass?

I ordered my paper pass like 45 day ago and it hasn´t arrive yet, i start my travel in 5 days! so i need to solve the problem immediately, do you know if i can change my pass to a mobile one??? please i´m really worried 😭This is the 3th time i buy an eurail paper pass and is the first time it happens to me😣

1 year ago

sansNew aboard

asked in Eurail & Interrail Passes

Pass cover needed!

Trains from london to paris are booking out quickly on b.europe I need a pass cover number please!@Magdalena

1 year ago

Rahul devFull steam ahead

asked in Eurail & Interrail Passes

How to check my Eurail/Interrail Pass cover code?

Hi How to check Eurail/Interrail Pass cover code?

1 year ago

SolRight on track

asked in Eurail & Interrail Passes

Exchange/Refund request

Hi, I accidentally bought the wrong pass and so I followed the steps on the interrail website to exchange it for the correct pass. I sent my request over two weeks but all I’ve received is a string of confusing emails saying my requests have been merged and most recently an email asking to rate their customer support. I’m not sure if this means my request is being processed or if it’s somehow gotten lost.Should I send another request? I’ve put off doing this as I don’t want to confuse the matter further.It would be Ideal to talk to interrail customer support directly but I can’t find any contact number. I’m currently travelling and will be needing the money from the refund very soon. Any help would be greatly appreciated.Thanks

1 year ago

ARSimoesRight on track

asked in Eurail & Interrail Passes

My paper pass didn't bring maps or wristbands

HelloI have just received my interrail tickets by mail, however I have not received either the maps or the wristbands.I would like to know what should I do to receive the complete package?I'm from Lisbon, Portugal and I´m wondering if I can go to Santa Apolónia station to receive the rest of my order. I really want the bracelets and maps and I was very sad to see they weren't inside the envelope.

1 year ago

rebecca1234567New aboard

posted in Eurail & Interrail Passes

Which pass should I buy?

Hello everybody! I have a question: my itinerary starts form Milan and then goes to Montpellier, Barcellona,Seville and it finishes in Madrid (no return to milan); globally the travel days are 4 so, should I buy the 185€ pass (the one with 4 days/month) right? Thank you all, Rebecca

1 year ago

Adlet BirtanovRail rookie

asked in Eurail & Interrail Passes

Bracelets

Hello!I have done interrail several times, but kept losing the bracelet after a while… Does anyone know if there is a way to get bracelets from previous years? Perhaps Interrail still has some in stock… do they still send them out with the passes? When a friend bought one in the train station here in Vienna, they didn’t have any….It would be a great part of the interrail adventure to have the bracelet!

1 year ago

Marius10New aboard

asked in Eurail & Interrail Passes

What is included in 1 inbound/outbound journey?

Hello together,I have a question regarding the inbound and outbound journeys.I want to travel from Munich to Paris but I need to change the train in Stuttgart. Are those trains all included in the Global Pass when it is in one day or do I have to book a seperate train ticket to Stuttgart?So is it just 1 train or is it 1 entire journey to the final destination?Thank you very much for your help.Best regardsMarius

1 year ago

tooby2Rail rookie

asked in Eurail & Interrail Passes

Need pass cover number for my mobile pass

Hi trying to book reservation London to Paris. I need my pass cover number for my mobile pass to make a reservation and was told the best way to get it was to make a post on here. Thanks!

1 year ago

Alexis ChaputNew aboard

asked in Eurail & Interrail Passes

Is it possible to use a ferry as a travel day?

Hello, I have a 7 days travel days in one month eurail pass, is it possible to use a ferry as a travel day? We are doing Valencia - Ibiza and Ibiza - Barcelona. Thank you

1 year ago

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