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Eurail & Interrail Passes

Eurail & Interrail Passes

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4,037 Topics
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NoermelNew aboard

posted in Eurail & Interrail Passes

Can‘t add journeys too certain countrys although included in Global Pass

hey, like the title already suggests, i can’t add any journeys from certain countries too my trip for some reason. For example, the app suggests me some stations in Norway, but finds no route no matter what I do. Same goes for Greece, the Baltics don’t even have their stations listed. Don’t know what to do, tired it on another phone and it didn’t work either. Is there some reason behind it? Can I avoid it? also I don’t get how I should add a journey manually? Like it doesn’t show up anything, should I just look at the country’s railway service timetable for that day and fill in the train that I want to go with? Is that even possible for every country? Please help me :( thanks in advance!

1 year ago

anita_zecicRight on track

asked in Eurail & Interrail Passes

System doesn't let me cancel the trip

Hi fellow travel friends!I’m trying to cancel my trip on the website but the system just tells me “You are not enabled to cancel your trip” without mentioning a reason. Can somebody help me, I’m in despair. Thank you guys in advance. Best regards

1 year ago

LuiNew aboard

asked in Eurail & Interrail Passes

phone turns off

my phone turnes off as soon as I click on show the ticket. I also deleted and added the trip again, but it didn’t help. what can I do??

1 year ago

RohiniRail rookie

asked in Eurail & Interrail Passes

Is my trip eligable for pass

I am planning to visit 3 countries. Due to some personal problems i have to come back to my city after visiting first country and start to next country one day later. I stay in munich, Germany.example— munich to italy Italy to munich then munich to franceFrance to BelgiumBelgium to munich Can i take 5 days pass for my trip?

1 year ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

Transfering global pass from one phone to another.

Greetings,Is there a simple way to transfer a global pass from one phone to another? Thanks

1 year ago

Teresa SchmittRail rookie

asked in Eurail & Interrail Passes

ID Nummer auf Mobile Pass

Hallo, ich sehe in meinem Mobile Pass in der App bei “ID Number” dieselbe Nummer wie bei “Pass-Number”. Ich habe meinen Pass bereits aktiviert und will am Montag starten. Nun bin ich mir unsicher ob sie meine richtige ID Number haben? Was soll ich tun? Vielen Dank im VorausTeresa

1 year ago

Davy1979Full steam ahead

asked in Eurail & Interrail Passes

Mobile global pass ordered and payed but not received

Hello, Yesterday I ordered a mobile global pass, also payed it but I didn't receive it. How can we solve this?I also send an email to zendesk. Regards,Davy

1 year ago

Bill LandrumKeeps calm and carries on

asked in Eurail & Interrail Passes

Conditions apply

Researching whether to purchase a one country pass, and on some routes some trains say conditions apply (to a one country pass) while other trains do not. I assumed that meant that some routes took you through a different country, but that doesn’t seem to be the case in one route I’m researching (Venice to Vipiteno, Italy.) It says to check the travel info section for more details, but I can’t find that section.Any help?

1 year ago

Lauren JansRail rookie

asked in Eurail & Interrail Passes

Question about traveling in 1 country

Hello, I have two questions and I hope someone can help me.Is it possible to travel to different city's in one country with the interrail global pass, without traveling to a different country? Like, travel to Point A in Italy to Point B in Italy? Or do you have to - for example- travel from Germany to Italy in one day with the pass?I will fly to another country en travel back to my own country by train, so I will start using the interrail ticket in a foreign country. Is that also possible? Thanks!

1 year ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

RE lines in Germany are they S Bahn or U Bahn

Are the RE lines like in Potsdamer Platz in Berlin, S Bahn or U Bahn?

1 year ago

M.UsmanRail rookie

asked in Eurail & Interrail Passes

Global Pass Usage

Hi All,Can I use Eurail Pass on local trains?

1 year ago

EsmeeNachtegaalNew aboard

asked in Eurail & Interrail Passes

Greek island pass - Athens

Hello, I have a Greek islands pass for 4 days. I was wondering if it is possible to travel from Piraeus to Athens, since this is not a ferry?

1 year ago

Lukas.RybickiFull steam ahead

asked in Eurail & Interrail Passes

Lost Phone with mobile pass

Hello there,a friend of mine lost his phone and we would like to unregister his pass of the phone. Please unregister the 3 passes we bought on my account.Kind regards,Lukas

1 year ago

Laurie RoffRight on track

asked in Eurail & Interrail Passes

Travel Days

If I do 2-3 journeys a day it’s only classed as 1 travel day, is that correct? Thank you

1 year ago

AseimelRail rookie

asked in Eurail & Interrail Passes

Can't use pass on the same device after reset

I had to reset my device and now I cannot setup my pass anymore even though it is the same device

1 year ago

TiemonNew aboard

asked in Eurail & Interrail Passes

Miss my train and adding journeys

HeyI am planning to travel via interrail but have 2 questions about this:1) I take several trains on one day, do I have to indicate that as a separate journey in the app or can I directly indicate the final destination of that day? (brussels - frankfurt and then frankfurt - vienna or directly brussels - vienna)2) what if I miss my connection? Can I just take the next train? Do I have to change this in the app? (because that's where the hours are)thanks in advanceTiemon

1 year ago

Erik GuayanaNew aboard

asked in Eurail & Interrail Passes

Pase Movil

Puedo armar mi viaje antes de recibir el Movil Pass y trasladarlo a la aplicación una vez lo reciba?

1 year ago

oddscyNew aboard

asked in Eurail & Interrail Passes

renkeRail rookie

asked in Eurail & Interrail Passes

30 day count

Hi all :)If my first travel day is august 20 can my last travel day be 20 days later on september 20 or 30 days later on september 22?Cheers, Renke

1 year ago

jonistroeveNew aboard

asked in Eurail & Interrail Passes

Exchange from paper to mobile pass while it's already valid

Hello everyone.I bought a paper pass, but want to exchange it for a mobile pass. My paper pass is already valid, but not used yet. Does anyone know if it's still possible to get the exchange fee back if I exchange it?Thanks! Joni

1 year ago

yavvictoriaRail rookie

posted in Eurail & Interrail Passes

Can't activate my mobile pass

Hello! My phone got stolen during my trip and now I can’t activate my mobile pass as it was already activated there. The contact form on the website told me that they will reply in 4 days but I need it earlier as I am traveling tomorrow from Paris to Barcelona and then I will need to reserve a seat the same day from Barcelona to Madrid to secure my sit. I can’t do that without a pass. And I can’t wait for 4 days.What can I do?Thank you!

1 year ago

Annie051New aboard

asked in Eurail & Interrail Passes

What does trip mean? - planning last minute possible?

Hello Guyys,So you can better understand my problem, a few Informations about my trip in advance: I have a global mobile pass for 7 days in a month and I want to visit multiple cities. But sadly I have a problem with understanding how to create a trip with the mobile pass in the railplaner app. I don´t quite understand whether I already have to decide in advance (before I activate the pass) which trains at which times I want to use. Or if I can still spontaneously decide this while I´m on my trip. For example I decide in the middle of the travel while staying in Rome that I would like to take the train on Day XY around Time XY to Bologne. Is such thing possible or am I not able to change anything about the trip meaning that I have to know exactly at which day and time I want to travel for my 7 days before activating the Pass.Thank you for your help. I am a bit lost here.Greetings,Anna

1 year ago

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