Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,116 Topics
  • 19,528 Replies

5116 Topics

A
Full steam ahead
AndyWashFull steam ahead
asked in Eurail & Interrail Passes

Mobile App shows one trip, my account on the website doesn't show it.

Mobile App shows one trip, my account on the website doesn't show it & has others I cannot delete. I think I am logged into the same account. So what is going on? I’d like to use the website for planning & adding to My Trip but I just cannot figure it out.

2
A
Full steam ahead
1 year ago
Alessia Favero
Alessia FaveroNew aboard
asked in Eurail & Interrail Passes

Trains included in the Interrail Austria Pass

Hello, I would like to know if the Interrail Austria Pass ticket may also include the journey from Verona Porta Nuova to Innsbruck (train ECB 88) and the journey from Innsbruck to Verona Porta Nuova (train ECB 89). Thank you. 

4
Angelo
Railmaster
1 year ago
Andrew Hebron
Keeps calm and carries on
Andrew HebronKeeps calm and carries on
posted in Eurail & Interrail Passes

What’s the easiest way to get tickets for a continuous Global Pass ?

Hi. What’s the easiest way to get tickets for a continuous Global Pass ?

3
A
Railly clever
1 year ago
J
Julia MolinariNew aboard
asked in Eurail & Interrail Passes

Can I use my Pass BEFORE an Outbound journey if I am already abroad?

Hi, 3 related questions, please - I hope someone can clarify.I plan to use my 3-month continous pass between 1 July and 30 September. I am a UK resident:Can I use my pass BEFORE an Outbound journey? I will already be abroad when I’d like to start using my 3-month (ie on 1 July). Can I return to UK using an Inbound journey (although I won’t have left the UK on an Outbound)? Can I then have 2 Inbound journeys (instead of 1 Outbound and 1 Inbound)? I  plan to travel again in August and September. I would pay for my own own Outbound (in August) but use my pass for my final Inbound journery at the end of September. OR, should I wait until August to use my Outbound journey and September to use my Inbound? In this case, would I still be able to travel in Europe BEFORE August (ie before I trigger my 1st outbound)?Basically, I need to return to the UK twice between 1 July and 30 Septmeber and would like to travel whenever in EU using the Outbound-Inbound allowance for 2 Inbounds.Many thanks for

1
seewulf
Railmaster
1 year ago
Darrell PO Brady
Darrell PO BradyRight on track
posted in Eurail & Interrail Passes

I bought a 15 in 2 month pass. Did I receive the discount?

I paid £493 + insurance for a global pass 15 days in 2 monthsDid I recieve 50% discountThe reason I bought ticket/pass was because I believed I was obtaining above discount 

7
Darrell PO Brady
1 year ago
S
sammynjmNew aboard
asked in Eurail & Interrail Passes

How late can I buy a Eurail pass?

We want to travel from Australia to Europe on November this year. When would we need to purchase a pass by? I want to leave it as late as possible in order to save the money for it (probably the 10 day pass) but I don’t want to leave it TOO late.I assume I have the option to have it on my phone rather than via post so I can save time?

1
M
Full steam ahead
1 year ago
K
KristinaNew aboard
asked in Eurail & Interrail Passes

Travel days faultly taken

Hey there,I added a route one day to my trip Because I planned to travel that day but I then decided not to. Nonetheless the system counted it as one travel day and probably added it to the pass even though I didn’t use that day (Wednesday, the 11.05.2022) What can I do to get my day back since I didn’t make use of it in my mobile pass

2
M
Full steam ahead
1 year ago
Aruna Vivekanantham
Aruna VivekananthamNew aboard
asked in Eurail & Interrail Passes

Global Pass activation; how validity date is calculated

Kindly let me know how the validity date is calculated:  I have a global pass valid for 3 months, which says "Activate the Pass by 8 April 2023", it means, I can make my first journey on 7 April 2023, and use the Global pass until 7 July 2023?The reply is very essential to plan the trip.  Thank you.

2
A
Railly clever
1 year ago
S
SandraCoRail rookie
asked in Eurail & Interrail Passes

Use inbound/outbound for transit?

Hi there! I'm currently travelling with a Global Pass and I'm not sure about the inbound/outbound.Of course I know, that there is one day to get out of my country of residence and the second day to come back again. But now my question is: Can I use one of those days just to pass through? Or am I not allowed to cross the border for a second time?I live in Germany and I am in Sweden right now. To go on to Austria, I have to pass through Germany (and no, I don't want to pay an extra ticket for that, because it's cheaper to buy one for my day of return. 🙃). I'm just not sure, if I have to pay an extra ticket to cross the border..? Thanks a lot for your help! 

9
S
1 year ago
A
Full steam ahead
AndyWashFull steam ahead
posted in Eurail & Interrail Passes

Has anyone used interrailplanner.com?

Stumbled on this site while researching. It seems easier & more understandable than the office app. anyone used it? Is it worth the one off £11 payment to upgrade for the fully featured version? 

2
A
Full steam ahead
1 year ago
D
do_m_inikNew aboard
asked in Eurail & Interrail Passes

Country of residence in another country than the ID card

Hello,I mainly live in Austria because I work and study here.But my ID card is german and the address on it is the german address of my parents which is my secondary address.I have bought a Interrail E-Pass few days ago with my austrian address and now I have read that you must add the ID card to the Interrail app, can there be any problems while activating the pass then?Is there a normal up to date austrian registration certificate enough to prove my austrian main residence and are there any important things that I should know before activating the E-Pass or while traveling?Kind regards.

1
seewulf
Railmaster
1 year ago
S
srf193New aboard
asked in Eurail & Interrail Passes

Non EU-citizen residing in EU

I am a US citizen who recently moved to Munich, Germany to study for a semester. I am in the process of applying for residency. I do not yet have a residency card and have been here less than 3 months, all I have is a paper saying that I have a registered address in Munich. Can I buy a Interrail pass? What extent of proof do I need of my residency? If I buy it now, can I wait to activate it until I get an official residency card or does the term start the moment I make the purchase?

3
Angelo
Railmaster
1 year ago
Mehmet Günday
Mehmet GündayNew aboard
posted in Eurail & Interrail Passes

What Pass should I choose? Any advice?

Hello I am Mehmet, I am from Turkey. I am doing Erasmus Program in Czech Republic. I want to travel most of the European countries from 25 of May to 25 or 30 of  June. Which pass that I need? and how much money that I have to pay to limitless travel for one month?

2
yücel
1 year ago
L
leokue04New aboard
asked in Eurail & Interrail Passes

Journey through my country of residence

Hello,I am planning to take the Nightjet from Amsterdam to Innsbruck, which passes trough my country of residence, Germany. Can I take the train without using it as inbound or outbound connection? After all, I'm not getting off in Germany, but the train's route only runs through the country.  

11
Dominik Peters
1 year ago
V
vincej2Rail rookie
asked in Eurail & Interrail Passes

What is timeline for processing Eurail pass exchange refunds

I had purchased 5 day Eurail global pass for 2 Adults(Order number: EU30516386). However due to change in travel plans I purchased another 7 day Eurail global pass for 2 Adults(Order number: 30523186). So I would like to exchange the the 5 day pass for the 7 day pass and request a refund for the 5 day pass.I submitted the request 1 week ago but haven’t heard back anything from the Eurail team.  Request your helpThanks

5
V
1 year ago
S
SelenaNew aboard
asked in Eurail & Interrail Passes

Errors flash sale pass

Hi, when I was trying to buy the flash sale tickets the website kept being down, I had to rush a few minutes before it ended to get one and I know realize I bought a 1 month ticket instead of a two months one. What do I do? 

1
A
Railly clever
1 year ago
S
SelenaNew aboard
asked in Eurail & Interrail Passes

I filled out the wrong residence during purchase. How do I change it?

Hi,I bought a flash sale ticket and I put the wrong residence, what do I do? 

1
A
Railly clever
1 year ago
H
helpmepleaseNew aboard
asked in Eurail & Interrail Passes

Pass holder number incorrect - mobile pass

Please, I want to book a seat in France in www.travel.b-europe.com. They say that my pass holder number is incorrect. I have a mobile pass.  This train is very important for me. Please help me. Where can I find this number?

1
A
Railly clever
1 year ago
D
dhtRight on track
asked in Eurail & Interrail Passes

Pass cancellation mobile pass

We have two mobile passes and want to cancel them. We already added 2 of 4 travel days (in one month) but deleted them again, so the passes are deactivated. How can we cancel them to get the money (or a part of the money back). The first travel day that we added is in the future so we have not started the pass.Thanks

12
D
1 year ago
B
BaqarRail rookie
asked in Eurail & Interrail Passes

What should I do if the system won't let me cancel my tickets?

I need help in cancelling my tickets so I can buy new ones for a shorter amount of time. However, whenever I try to cancel, the system just says “Sorry, something went wrong with your refund. Please try again, or contact customer service if this keeps happening.” I’ve tried multiple the last few hours, with no change. Customer service does not seem to respond in a timely manner either, which is why I’m just cancelling the tickets instead of exchanging them. Please note these are mobile passes, not paper ones. I would really appreciate some help, thanks!

1
R
Railmaster
1 year ago
M
Marta FornerRight on track
posted in Eurail & Interrail Passes

Information about Flexi pass

Hello everyone! I have a flexi pass (10 days in 2 months) and I need to plan the journey, so I wanted to make sure of a few things with some of you that have used the same pass. Firstly, if I connect a trip to my journey I can still change it, but if I activate my pass I cannot change it anymore, correct? So if I activate my pass to do my first trip and later I wanna add or change one of the other trips connected I can't? If i take a train at 11pm , that arrives in the morning of the next day, does it count as one or two travelling days? Thanks a lot! 

4
M
1 year ago
R
RidicuulAsemNew aboard
asked in Eurail & Interrail Passes

Paid but no tickets. Did a second purchase, so I need a refund

I paid for tickets but i never got any. So i booked and paid again and got my passes. But now i paid double for 1 order. I just want my money back from the payment i made where i didnt recieve passes, but there is no customer service who responds i send 1000 emails. Feels like my money is stolen!!!!!!!! Anyone having the same issues? :( 

3
R
Railmaster
1 year ago
citracantik
citracantikNew aboard
asked in Eurail & Interrail Passes

10 days in 2 months pass does not offer premium shipping.

Hi I need to buy paper pass because my family is coning next week to germany and we would likt to travel with eurail pass (for my family) and for me interrail. But the website doesnt offer premium shipping for 10 days in two months travel. It states that it will be delivered on 29. Any Idea how to have premium shipping?

3
R
Railmaster
1 year ago
L
LaziseRight on track
asked in Eurail & Interrail Passes

Travelbuddy's phone is broken

Hi,Me and my friend are currently travelling through Europe. Yesterday here phone broke, since then we tried to reach Interrail because she is now unable to use her ticket. We did not get a response and she does not know what to do. Can anyone help her please, it's urgent since we're mid-traveling.Thank you!

2
L
1 year ago
Ryanne de Roos
Ryanne de RoosNew aboard
asked in Eurail & Interrail Passes

Change normal tickets to discount ones

Yesterday (may 5th 2022) we bought 3 Interrail Continuous Passes for 1 month. Today (may 6th) we found out about a discount code which is valid from may 6th till may 10th. We didn’t know this discount code was coming up when we paid the full price for our tickets. I was wondering if we could change the previously booked tickets into ones using the discount code. Is it possible to get a refund for the amount of money we paid too much in comparison to the discount prices? It feels risky to have 6 tickets without knowing for sure we’ll be able to get a refund. Hope you can help us out! 

1
R
Railmaster
1 year ago
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