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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,885 Topics
  • 22,718 Replies
5885 Topics
Elaine Berney
Elaine BerneyNew aboard
posted in Eurail & Interrail Passes
UK to Europe

just wanted to make sure I’m reading this rightthe Eurail pass is good from UK, Ireland and over to Amsterdam and so onany suggestions on the best route to make the most of our trip??? thank you

861
seewulf
Railmaster
3 years ago
Bill Landrum
Keeps calm and carries on
Bill LandrumKeeps calm and carries on
posted in Eurail & Interrail Passes
Paper vs mobile pass for group of 6

Planning a 3 generation trip for 6, Old and Middle generations will be spending 21 days, young adult grandsons will join us for 14 days.  Never bought more that a specific ride before, but am planning to make this as simple as possible and purchase 22 day passes and 14 day passes for the kids.  From what I’ve read here, there may be some issues trying to get the tickets to the proper phones and also some issues with getting the mobile pass to operate properly.  Trip will include Prague and Budapest. Any input would be appreciated.  The trip has a lot of moving parts, I just want the trains to be as simple as possible.

1463
seewulf
Railmaster
3 years ago
Cong Geng
Cong GengNew aboard
asked in Eurail & Interrail Passes
Change my pass's device

My phone is broken. My pass has been activated but not used. So how to change the device of my pass

4941
seewulf
Railmaster
3 years ago
Adam Brázda
Adam BrázdaNew aboard
asked in Eurail & Interrail Passes
Journeys that are added to pass are not shown in the ticket

Hello. Please help me. Some journeys that are in an app tab “My Trip” and they are added to Pass are not shown on the ticket in tab “My Pass”. I am afraid of not valid ticket. See pictures. Only one of journeys showed there but when I tried before 3 of 4 journeys showed there.Thank you very much. Adam 

451
N
Railmaster
3 years ago
G
GioeleRight on track
asked in Eurail & Interrail Passes
Mobile pass invisible

Hi, after updating the app the mobile pass is no longer present and I can't add it!  I leave tomorrow, ho can i do??

33613
G
3 years ago
Noor De Doncker
Noor De DonckerNew aboard
asked in Eurail & Interrail Passes
Pass deleted from the app

Help!I'm travelling together with my sister. She's going to continue travelling for six weeks but when she opened the app today, her pass did not appear on the app.Re-adding the pass doesn't work, nor does installing the app on her other phone (as it's registered as already being added on a device).We've tried to email, call to various phone numbers, use the automated Interrail service and their messenger contact but we don't know what to do. 

2994
Ellen De Doncker
3 years ago
M
MaHRight on track
asked in Eurail & Interrail Passes
Mobile Pass not showing in the app

I have a big problem. My pass is not showing in the app and I need this pass today. 

4802
M
3 years ago
Marie El Mouden
Marie El MoudenNew aboard
asked in Eurail & Interrail Passes
I bought a new phone and my pass is on my old one! Please help :)

Hi everyone ! :) I tried to contact consumerservice and they are absolutly unreachable and I have an urgent request. I bought a new phone for my trip, but my pass has been activated on the old one. How can I transfer it to my new one? I have already installed the app on the new one, but the pass does not work. Do I have to delete the app of my old phone?Thank you so much for your help!! 

932
N
Railmaster
3 years ago
N
Noor van SteenbeekRail rookie
asked in Eurail & Interrail Passes
Mpass lost

After updating my Rail Planner App my Mpass is lost as well as all my data. If I try to add my Mpass again by using my activation code I constantly get an error. I see a lot of people on this topic/in this community having the same problem as me. I am currently traveling with a friend from Holland, Utrecht to Germany, Berlin. I do not have a valid ticket and now a consider buying a new Interrail ticket. Does anyone know if you can get a refund for the extra ticket I had to buy, because it was not my fault but a bug in the app. I think they will respond to all my emails next week but unfortunately that is to late because I am already travelling. Anyone else with this problem? 

945
N
Railmaster
3 years ago
L
lisaistravellingRail rookie
asked in Eurail & Interrail Passes
End of travel days

Heyyyy,I’m glad you found your way to my question :)A few days ago I have bought the interrail pass “22 days - each day travelling” and I wonder if I can use a train on the 22nd day over night. In other words, the train will arrive on the next day, the 23rd but departs on the 22nd.Do you know if this is possible?Greetings from Austria

3696
L
3 years ago
Caroline Alexandra
Caroline AlexandraRail rookie
asked in Eurail & Interrail Passes
one country pass - where to buy?

HiI will have to Travel in Poland quite a few times during the next few weeks. I‘m now thinking about getting a one country pass. Do you know if i can buy it in Poland? i dont know how many days i need yet and im leaving switzerland, where i live, tomorrow. Should i buy it in switzerland to be sure? Thanks for your answer! 

724
Caroline Alexandra
3 years ago
C
Full steam ahead
ClareWFull steam ahead
asked in Eurail & Interrail Passes
I can’t understand the mobile app

I have a Masters degree but I am really struggling to work out how to use the online app for my mobile pass. It doesn’t seem intuitive at all. What is the difference between a trip and a journey, for example? How do I add journeys/trips to my pass? Why do I need to duplicate trips to add them for my family? I thought I had added the first day and I can see the tickets there but today I am getting repeated notifications telling me my first travel day is tomorrow but I haven’t added any journeys. I don’t understand. As we leave in the morning I’m worried we’ll be getting on the train without a valid ticket. Is there some clear information somewhere or someone who can help, please? I really wish I’d just bought a paper pass, good old fashioned paper and pen I understand. Thank you!

151610
Ginapas1
3 years ago
C
chedormathildeNew aboard
asked in Eurail & Interrail Passes
One Country or Global Pass?

Hello,I’m planing on traveling from Paris to Milan then travel more or less a month in Italy and then get back to France. Hence i want to  buy a GLOBAL  interrail pass of 10 days for 2 month to get to Italy and then travel within Italy. But I was wondering : can I travel within Italy with a GLOBAL pass or do I need to buy a separate ITALY interrail pass ? Will the global pass only work when I m crossing a border or can I also use it to travel within  a country ? Best, Mathilde 

1171
seewulf
Railmaster
3 years ago
Michael Fetsch
Michael FetschNew aboard
asked in Eurail & Interrail Passes
With ferry back to home contry

Hello Community, when i go back to my homecountry with a ferry not included in Eurail ,and from there with Train to my hometown, is this Allowed?

301
seewulf
Railmaster
3 years ago
V
ValentinaNew aboard
asked in Eurail & Interrail Passes
How to change the starting day of my Pass?

Salve, la mia applicazione ha sbagliato ilgiorno di attivazione del Pass. Il mio viaggio inizia il 31 luglio ma l’applicazione rail planner indica oggi 15 luglio come giorno di inizio. Come faccio a cambiarlo? Grazie anticipatamente 

3601
N
Railmaster
3 years ago
M
MilprtRail rookie
asked in Eurail & Interrail Passes
Connecting passes

Hi,We want to connect two passes together for our reservations, to make sure that we can sit together We haven't activated our passes yet (due to covid) but we are wondering whether it is possible to duplicate our trip (on the website) and connect our passes together without activating them? Just in case covid does not allow us to travel.Thanks in advance. 

1703
N
Railmaster
3 years ago
B
ben11016Rail rookie
posted in Eurail & Interrail Passes
Mobile Interrail Pass disadvantages

 Hello, I wanted to know if the Digital Interrail Pass has any disadvantages compared to the paper pass.Unfortunately couldn't find anything on the subject.Best wishes 

2072
B
3 years ago
B
billiamNew aboard
asked in Eurail & Interrail Passes
No reservation possible ! Interrail account not bound with mobile pass

In order to make a train reservation via the internet website, I need to add a traveller but I don't have the pass cover number which is asked. Even when I enter my mobile pass number, I can't add a traveller to the trip.I won a mobile pass in an internet contest and the only thing I was given was the mobile pass reference. Since I never created an interrail account to buy the pass, my rail planner app and my account are not linked together. I’m supposed to leave next week I feel a bit desperate.Also the support does not answer on fb or twitter (I know they are busy, but I can’t make it work on my own).

991
N
Railmaster
3 years ago
M
Marjolaine DupouxNew aboard
asked in Eurail & Interrail Passes
Annulation été 2021

Bonjour, En vue de la situation sanitaire en Europe, je pense sérieusement annulé mon voyage interail prévu pour aout avec mon conjoint. Nous devons aller en Belgique Allemagne, Slovaquie, Hongrie, République Tchèque, Autriche et Suisse. D’autre sont dans mon cas ? Je n’ai pas encore réservé de train donc mon pass sera toujours utilisable l’année prochaine en sachant que je l’ai acheté en janvier dernier ? Nous avons juste prévu le voyage sur l’application. J’avais reçu un mail disant que nos pass étaient prolongés d’une année.  Merci beaucoup pour votre aide et vos avis ! 

591
N
Railmaster
3 years ago
M
MarcoNew aboard
asked in Eurail & Interrail Passes
Combine the interrail pass with a flight

Hi, I’m planning my trip through Europe e and I hope you could help me with some doubts I have.I will go from Italy to Monaco and then to Berlin. After this I would like to move to the Iberian Peninsula. I would like to use a flight to get from Berlin to Barcelona and then use the rest of my pass over there.However I cannot understand if this would create problems in the travel plan in the Rail planner app (I will use an online pass), considering that there would be a "gap" in the journey.Would someone who has not exclusively used the pass to get around during their trip be able to help me with this?Thanks

6811
seewulf
Railmaster
3 years ago
K
KlakeRight on track
asked in Eurail & Interrail Passes
Mostrar ticket en App

Hola a todos!Estoy comenzando mi viaje con un pase global y al subir a mi primer tren (Budapest - Praga) no lograron leer el código QR que me arrojó la app de interrail.1. Existe otra manera de que puedan verificar mi ticket? (esta vez nos dejaron subir, pero tengo miedo de que tengamos problemas en otros lugares ya que nuestro viaje es por 3 meses)2. Cuándo me aparecerá el ticket del próximo tren que tomaré? (aún me muestra el ticket del tren que ya tomé) Gracias de antemano! 

2152
K
3 years ago
Joep Timmer
Joep TimmerNew aboard
asked in Eurail & Interrail Passes
Cancelling

Can I cancel my Pass if new limitations are set because of covid-19?Can I get my money back then? 

4462
N
Railmaster
3 years ago
Nicky Sahti-Toonen
Nicky Sahti-ToonenNew aboard
asked in Eurail & Interrail Passes
Which trains to use in Italy

Hello! In the coming weeks, me and my husband will be travelling Italy via public transport. We are looking to buy an Interrail pass, but are confused as to which trains we will be allowed to take with this pass. Are we only allowed to take the trains operated by Trenitalia, or also local trains operated by Ente Autonomo Volturno, for example? We would love to know soon, as we will be travelling tomorrow. We thank you for your help in advance!

4392
N
Railmaster
3 years ago
Susan Hurley-Glowa
Susan Hurley-GlowaRail rookie
asked in Eurail & Interrail Passes
Many problems with the Rail Planner App!

We bought First Class flexible mobile pass with 7 days of travel within a month.  Many things are going wrong with trying to use the Rail Planner app. I can seek out a route, add it to trips as a journey, but when I try to connect it to a travel day in my Pass, iI can’t connect the trips to the mobile pass. And when I try to connect a journey, it only gives me the option of a paper pass.  Other weird things are going wrong, too.  I activated the pass on the first day of desired travel, but it won’t let me add the journey to the first day, and counts that first trip as using two travel days, even though I have repeatedly erased the trip and started from scatch again!  I have wasted hours already trying to get the app to work.  We were able to make a reservation for a high speed train (paying extra), and did it through Eurail, but it isn’t added to our passes as a travel day and I can’t figure out how to do it.  We travel soon, and I really wish I had a paper Eurail pass instead of this

5501
N
Railmaster
3 years ago
P
paulapulbereNew aboard
asked in Eurail & Interrail Passes
Mobile pass not showing in the Rail Planner app

Hi, I’ve introduced my mobile Pass in the Rail Planner app and added all my trips to it a few days ago, but it doesn’t show everytime I open my app.I tried reintroducing my mobile pass code and it says I already have my pass on my phone even tho it doesn’t show it.My trip starts tomorrow and I am afraid my pass won’t show and I won’t be able to get on the trains or show it to controller when I have to.Does anyone else have this issue or knows how to fix it?(my app is updated)

3121
N
Railmaster
3 years ago
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