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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,898 Topics
  • 22,763 Replies
5898 Topics
Bill Landrum
Keeps calm and carries on
Bill LandrumKeeps calm and carries on
posted in Eurail & Interrail Passes
Experience with mobile Pass requested

I have read on this site about several folks who have had problems with the Mobile Pass.  Can I ask--is there anyone out there that has had good success with Mobil?  We will be buying consecutive day passes, so assuming it only has to be activated once. (?)  We will probably have to make a couple of seat reservations, but most of our trips don’t seem to require them.Thanks for the patience with a rookie.BL

581
R
Railmaster
3 years ago
Evan Soloway
Evan SolowayNew aboard
asked in Eurail & Interrail Passes
How to use Mobile global pass correctly?

I have boarded three trains so far travelling in France, all SNCF (TER) trains said not to require reservations in the Rail Planner app. Only 1, from Paris to Dijon, has accepted the pass. The other two, when the conductors scanned it, showed me that the ticket returned NULL when scanned, and I had to pay 60 and 90 euros to stay on the train! In every case, the planned "Journey" was added to my pass before they scanned the QR code.What's happening here? I paid 200 euros for this pass now I have to go around Europe paying out each of the rail companies when the pass comes through null!? What is being done wrong!? Do I have to stop at the ticket booth and show THEM the code, then they give me the ticket? Am I missing a step here? I've never used an eu rail pass before, and it's my first time travelling in Europe. Please help!

2633
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Railmaster
3 years ago
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Jean HETZELNew aboard
asked in Eurail & Interrail Passes
Mobile pass delete

I”m using my 3 months pass since July 4th and Friday before to move from Munich to Berlin, my mobile pass was delete a message ask to recreate my mobile pass but my mobile pass account was not able to create. Now after two days, a new message says “ the reservations are not connected to a mobile pass”. the IT department create a new apps with a schedule agenda and create some confusion a new internship error ?? 

1752
R
Railmaster
3 years ago
Ian Robinson
Ian RobinsonRail rookie
asked in Eurail & Interrail Passes
Accessing digital pass

My son is in Italy and has had his phone stolen. It seems as if the pass and it’s functionality is linked to the original ( stolen) phone and is not accessible with another phone. Is this correct and if so how can he book future train journeys? 

684
seewulf
Railmaster
3 years ago
Bill Landrum
Keeps calm and carries on
Bill LandrumKeeps calm and carries on
asked in Eurail & Interrail Passes
How do I separate 6 mobile tickets?

Not currently allowing me to purchase paper passes.  What is the best way to purchase the 6 mobile tickets so each person will be able to access from their own phone?  We may not take every ride together, but I am paying for all of them and want to use my own credit card for the the award pointsThanks,Bill

786
N
Railmaster
3 years ago
Johanka Michalová
Johanka MichalováRail rookie
asked in Eurail & Interrail Passes
Pass disappeared from the app

Hi, I just started my journey, I am currently on a train. Just when my ticket was about to be checked, I opened the app and my pass was not there. I re-added it successfully but as I did that, my old trip was somehow disconnected from my pass and a new one was connected. On the new pass, I cannot add an outbound journey for some reason. The journey above is empty as you can see. The date on both is July 19. I need to set this as my outbound journey because otherwise, I will have a travel day less. Also when I add more journeys to this day, some of the previous ones get deleted. Please help me with this as soon as possible, i'm on a train in the middle of nowhere by myself and I cannot reach anyone from interrail. Help within 2 business days is really not fast enough

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Johanka Michalová
3 years ago
G
GuillermoNew aboard
asked in Eurail & Interrail Passes
Phone turns off when clicking on Show Ticket, RailPlanner App

Hi!I'm traveling today and I have a problem with the RailPlanner App. As soon as I click on Show Ticket, my phone suddenly turns off  Please, can you help me? Guillermo

401
N
Railmaster
3 years ago
Damien Frisouille Boncourre
Damien Frisouille BoncourreNew aboard
asked in Eurail & Interrail Passes
Phone broken

Hi,I added my interrail pass on my mobile Phone but it broke yesterday.I buy a New phone and i Will want to add my pass on this one. I know i have to contact customer service, but i dont find any number. I send a mail. There is an automatical answer wich say that they will answer me in 4 days.I am a little stressfull because i start my trip on saturday. Do you know other way to contact the customer service, or do you know any way to change my pass from my old to my New phone ? Tank you Damien ( sorry for my english wich not really good)

1451
seewulf
Railmaster
3 years ago
J
Keeps calm and carries on
Jaystrucks2Keeps calm and carries on
asked in Eurail & Interrail Passes
8 family members travelling together and Rail Planner app.

8 family members are using 5 Global Pass days to travel. Is it best to use one Rail Planner app on one phone and set all travel passes on the one phone? Or should each person download Rail Planner app and set up their individual trips?

5971
N
Railmaster
3 years ago
D
DanaNew aboard
asked in Eurail & Interrail Passes
Do I have to use 2 of my total travel days for the inbound and outbound journey?

If I have a pass with 5 travel days, do the first train ride out of my home country and the last train ride back to my home country count? Would I have to use 2 of the 5 travel days for them?  I’d be so thankful for any help, somehow I can’t find this info on the official website anymore :)

4181
M
Railmaster
3 years ago
Evelyn Castillo
Evelyn CastilloRail rookie
asked in Eurail & Interrail Passes
Global Pass covid 19

I have a global pass with no activation date but it say it must be activated before 04 Dec 2020. Some passes were extended another year due to COVID19. I dont know if my pass is one of them 

3266
N
Railmaster
3 years ago
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RAWLSUSARight on track
asked in Eurail & Interrail Passes
Eurail Pass Expiration

Hi, my family is planning a trip in summer 2022. Since Eurail pass has 11 months after purchase to activate, can I buy a 10 days 2 months pass now (July 18 2021) and activate before June 18 2022 and use the pass till Aug 17, 2022?Thanks for your help.

1063
seewulf
Railmaster
3 years ago
J
Keeps calm and carries on
Jaystrucks2Keeps calm and carries on
posted in Eurail & Interrail Passes
Paper travel documents. We have not received them.

We purchased a 5 day Global Pass last January. We start our travel next month. We have never received any paper documents from Eurail, is that normal? The U.S. had a lot of mail issues early this year.

664
R
Railmaster
3 years ago
Elaine Berney
Elaine BerneyNew aboard
posted in Eurail & Interrail Passes
UK to Europe

just wanted to make sure I’m reading this rightthe Eurail pass is good from UK, Ireland and over to Amsterdam and so onany suggestions on the best route to make the most of our trip??? thank you

861
seewulf
Railmaster
3 years ago
Bill Landrum
Keeps calm and carries on
Bill LandrumKeeps calm and carries on
posted in Eurail & Interrail Passes
Paper vs mobile pass for group of 6

Planning a 3 generation trip for 6, Old and Middle generations will be spending 21 days, young adult grandsons will join us for 14 days.  Never bought more that a specific ride before, but am planning to make this as simple as possible and purchase 22 day passes and 14 day passes for the kids.  From what I’ve read here, there may be some issues trying to get the tickets to the proper phones and also some issues with getting the mobile pass to operate properly.  Trip will include Prague and Budapest. Any input would be appreciated.  The trip has a lot of moving parts, I just want the trains to be as simple as possible.

1463
seewulf
Railmaster
3 years ago
Cong Geng
Cong GengNew aboard
asked in Eurail & Interrail Passes
Change my pass's device

My phone is broken. My pass has been activated but not used. So how to change the device of my pass

4941
seewulf
Railmaster
3 years ago
Adam Brázda
Adam BrázdaNew aboard
asked in Eurail & Interrail Passes
Journeys that are added to pass are not shown in the ticket

Hello. Please help me. Some journeys that are in an app tab “My Trip” and they are added to Pass are not shown on the ticket in tab “My Pass”. I am afraid of not valid ticket. See pictures. Only one of journeys showed there but when I tried before 3 of 4 journeys showed there.Thank you very much. Adam 

451
N
Railmaster
3 years ago
G
GioeleRight on track
asked in Eurail & Interrail Passes
Mobile pass invisible

Hi, after updating the app the mobile pass is no longer present and I can't add it!  I leave tomorrow, ho can i do??

33613
G
3 years ago
Noor De Doncker
Noor De DonckerNew aboard
asked in Eurail & Interrail Passes
Pass deleted from the app

Help!I'm travelling together with my sister. She's going to continue travelling for six weeks but when she opened the app today, her pass did not appear on the app.Re-adding the pass doesn't work, nor does installing the app on her other phone (as it's registered as already being added on a device).We've tried to email, call to various phone numbers, use the automated Interrail service and their messenger contact but we don't know what to do. 

3004
Ellen De Doncker
3 years ago
M
MaHRight on track
asked in Eurail & Interrail Passes
Mobile Pass not showing in the app

I have a big problem. My pass is not showing in the app and I need this pass today. 

4802
M
3 years ago
Marie El Mouden
Marie El MoudenNew aboard
asked in Eurail & Interrail Passes
I bought a new phone and my pass is on my old one! Please help :)

Hi everyone ! :) I tried to contact consumerservice and they are absolutly unreachable and I have an urgent request. I bought a new phone for my trip, but my pass has been activated on the old one. How can I transfer it to my new one? I have already installed the app on the new one, but the pass does not work. Do I have to delete the app of my old phone?Thank you so much for your help!! 

932
N
Railmaster
3 years ago
N
Noor van SteenbeekRail rookie
asked in Eurail & Interrail Passes
Mpass lost

After updating my Rail Planner App my Mpass is lost as well as all my data. If I try to add my Mpass again by using my activation code I constantly get an error. I see a lot of people on this topic/in this community having the same problem as me. I am currently traveling with a friend from Holland, Utrecht to Germany, Berlin. I do not have a valid ticket and now a consider buying a new Interrail ticket. Does anyone know if you can get a refund for the extra ticket I had to buy, because it was not my fault but a bug in the app. I think they will respond to all my emails next week but unfortunately that is to late because I am already travelling. Anyone else with this problem? 

945
N
Railmaster
3 years ago
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lisaistravellingRail rookie
asked in Eurail & Interrail Passes
End of travel days

Heyyyy,I’m glad you found your way to my question :)A few days ago I have bought the interrail pass “22 days - each day travelling” and I wonder if I can use a train on the 22nd day over night. In other words, the train will arrive on the next day, the 23rd but departs on the 22nd.Do you know if this is possible?Greetings from Austria

3696
L
3 years ago
Caroline Alexandra
Caroline AlexandraRail rookie
asked in Eurail & Interrail Passes
one country pass - where to buy?

HiI will have to Travel in Poland quite a few times during the next few weeks. I‘m now thinking about getting a one country pass. Do you know if i can buy it in Poland? i dont know how many days i need yet and im leaving switzerland, where i live, tomorrow. Should i buy it in switzerland to be sure? Thanks for your answer! 

724
Caroline Alexandra
3 years ago
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Full steam ahead
ClareWFull steam ahead
asked in Eurail & Interrail Passes
I can’t understand the mobile app

I have a Masters degree but I am really struggling to work out how to use the online app for my mobile pass. It doesn’t seem intuitive at all. What is the difference between a trip and a journey, for example? How do I add journeys/trips to my pass? Why do I need to duplicate trips to add them for my family? I thought I had added the first day and I can see the tickets there but today I am getting repeated notifications telling me my first travel day is tomorrow but I haven’t added any journeys. I don’t understand. As we leave in the morning I’m worried we’ll be getting on the train without a valid ticket. Is there some clear information somewhere or someone who can help, please? I really wish I’d just bought a paper pass, good old fashioned paper and pen I understand. Thank you!

151810
Ginapas1
3 years ago
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