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Eurail & Interrail Passes

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wyciszoneNew aboard

asked in Eurail & Interrail Passes

Pass purchase issues - proceed to payment button does not work

I did my checkout and my friend on other computer too and we can’t proceed to our payment even though everything is correct pls help im losing my mind

1 year ago

Léa RomainNew aboard

asked in Eurail & Interrail Passes

QR code doesn’t work

Hello, actually my friend and I are travelling in the north of Poland, and the controller said that our QR code is invalid. Even if he read all informations bellow the QR Code, he doesn’t believe us and ask to pay another ticket. How can we manage this situation ? He didn’t know the interrail pass, the QR Code is invalid, and he thought that we lied to him about are ticket, which were valid ! please help us..

1 year ago

Lob Pierre-PhilippeKeeps calm and carries on

asked in Eurail & Interrail Passes

Version française de Railplanner

Est-ce que l'on peut mettre Railplanner en version française ?

1 year ago

EyeFull steam ahead

asked in Eurail & Interrail Passes

I have not got a response from customer service

I asked customer service about activation of global pass a week ago and this situation is emargency for me but I have not received response yet. I am traveling using this ticket now, and I am almost going to finish my trip. When can I get a response from customer service? Although I also texted message to personal one she has not reply as well.

1 year ago

Felicitas WeberRail rookie

posted in Eurail & Interrail Passes

Sale tickets - system is not working

Hello, my name is Felicitas Weber and i want to do interrail in the summer months with a friend.So we were looking and luckly you had a sale because of the birthday. We wanted to buy the Tickets but it didnt work, we tried the hole day with smartphones, Tabletts and Laptops but always their was a with page which says that they system is not working and we should try again later. I wrote more than one email but nothing hepful came back. Yesterday I was on a check point (ÖBB) and they told me to conduct you via Facebook.We wanna have the tickets for the sale price if its possible, because it wasnt our fault. I am looking for an answer.With best regardes Weber Felicitas

1 year ago

cmsanch2Rail rookie

asked in Eurail & Interrail Passes

farrajaRail rookie

asked in Eurail & Interrail Passes

Greek Islands Mobile Pass - the mobile pass option doesn't work

Hello,Eurorail is ruining our holly days. It is a shame of a Website! I’ve been trying endlessly to buy two Greek Islands Passes in vain, as the Mobile Pass option button doesn’t work. We have tried from several devises with no success and there’s no way we can use the paper version while travelling in Greece. I can’t believe it s an online service using the post ?! Can someone give us a solution???

1 year ago

RangerlikeRail rookie

asked in Eurail & Interrail Passes

App not accepting Pass Cover Number

I was trying to add my pass cover number to the app and it says it won’t accept it. It is only showing 7 numbers rather than the 8. Has anyone else had that problem? It seems like it’s happened quite often, but I didn’t see a solution in the comments accept reaching out to customer service.

1 year ago

Chris_SFull steam ahead

asked in Eurail & Interrail Passes

Subpage on interrail.eu removed?

Hi, on interrail.eu there was a very helpful subpage (https://www.interrail.eu/de/plan-your-trip/trains-europe) where you could find a lot of information about reservation fees, how to book them and some general tips split up by country. Apparently this subpage has been removed recently? About two weeks ago it was still there but now it is nowhere to be found. Does anyone know if the removed it completely or if they just moved it to somewhere else?

1 year ago

deedawg89Rail rookie

asked in Eurail & Interrail Passes

For the journeys I have reservations for I do not use travel days of my 5 day one month Pass?

Hi this may sound dumb but I just want confirmation. I am planning a trip to Italy and have been using the interrail app to plan routes. I’ve noticed there are only 3 trains along my journey which require purchasing tickets… would these count as part of my 5 days ticket? If I book these reservations ican travel the routes without using my interrail allowance? the remaining routes do not need seat reservations, are these journeys included in my 5-day pass and don’t require any extra payment?Sorry to sound dumb, First time doing this!thanks in advance!

1 year ago

Pérrine JametNew aboard

asked in Eurail & Interrail Passes

Problème réservation Siège

Bonjour, j'ai un petit problème. En début d'année j'ai gagné un pass mobile grâce à DiscoverEu. Je l'ai activé dans l'application de rail planer et ai préparer mon voyage dessus. Aujourd'hui je voulais voir comment faire pour réservé les sièges de certains train pendant mon Voyage. Mais je ne comprends pas comment faire. Sur l'application rail planer, il explique que l'on peu faire sa via le site Interrail, ce que j'ai essayé de faire mais en me connectant avec l'adresse mail relié à mon pass, mon pass mobile n'apparaît pas sur votre site, ce qui rend la réservation de siège compliqué Merci pour votre future aide Bonne journée

1 year ago

SyzymRail rookie

asked in Eurail & Interrail Passes

Wrong seat reservation (first class instead of second class) by Interrail website

Hello, Yesterday I ordered for me and my friends ticket for two trains in Italy. In the order there was reservation for second class seats. But today when I look closer there is written that we have first class seats. Our pass is only valid in second class. Does that mean that we can’t board this trains ?

1 year ago

LilyRight on track

asked in Eurail & Interrail Passes

Pass number is blank in email

I bought the global pass on flash sale from the UK website and the email that should contain my pass number is blank, including other Information. Have anyone experienced this? I emailed the EU support team as the UK won’t reply me for almost a week now. Still they cannot fix the issue and I don’t get the pass they’re trying to resend to me.

1 year ago

EyeFull steam ahead

asked in Eurail & Interrail Passes

Cancellation of travel dates after activation

I activated train global ticket that I didn't use, and I ended up using it for a day. There is no history left because I hurriedly deleted the ticket when it was activated. Can you cancel it for a day?

1 year ago

TubbyRight on track

asked in Eurail & Interrail Passes

Pass cover number

Am having trouble booking reservations from Paris to London. Need pass cover number in order to book reservations. Am unable to change dates as all hotels are booked. any way to get pass cover number?

1 year ago

Nipuni P. PereraRail rookie

posted in Eurail & Interrail Passes

Eurail mobile pass QR code not accepted at QR code scanner at Paris

Hi, We have started using my Eurail mobile pass today at Paris (Paris Montparnasse 1 Et 2) train station. The destination is Rennes with seat reservation. While boarding the train, the ticket inspector scanned the QR code on my Rail Planner app (in both iphone and android), and he said the QR code is invalid. If I remember correctly we enabled this ticket on the app around 1-2 months back. We could only board the train after showing and scanning the QR code of the seat reservation. But my next train does not has a seat reservation. Today is the first day and I have 15 more days to travel. How can I get valid QR codes for my tickets? In case the ticket is not valid and I had to buy a new ticket or pay a fine, will Eurail reimburse the pass cost to us ?

1 year ago

Daniel0103Full steam ahead

asked in Eurail & Interrail Passes

Did not received my Pass. Paid already over PayPal.

Hello,I paid my one-month global pass on the 11th of May at 06:48 via PayPal. The transaction was successful. But Till now, I did not receive any mail or any ticket. My money is instead book from my account. I am planing to travel on Thursday this week. And till a week I am trying to reach someone to speak to from customer service. Instead, I only find the option with the chatbot and mail address. Also, there one answered my question or helped me with my pass.Does anyone have a direct line/telefonnummber to solve the problem asap

1 year ago

ZugUmZugFull steam ahead

asked in Eurail & Interrail Passes

Only one ticket per travel day?

Hey! I’m just playing around a bit with my mobile pass to see if I figured everything out. So I activated my pass (deactivated right after) to see if it would creat a ticket. And it did.Do I see it correctly that I only get one ticket per travel day, even though I’m using 3 different trains in 2 different countries?Is it also normal that it shows immediatly ¾ travel days as soon as I add a journey to the the pass, even though that first travel day is still in the future?Thanks!

1 year ago

elliejanelFull steam ahead

asked in Eurail & Interrail Passes

4/7 travel days left but activated only today?

Why does this say 4/7 travel days left when I’ve only activated my pass today???my train from Berlin-Brussels was delayed so I missed the change over at Kolen which means I’m now getting the Kolen-Brussels nord but this shouldn’t affect it right?

1 year ago

Megane LmnRail rookie

asked in Eurail & Interrail Passes

Payment with holiday voucher from ANCV

Hi,Is it possible to pay with holiday voucher from ANCV?

1 year ago

tooby2Rail rookie

asked in Eurail & Interrail Passes

Need pass cover number for my mobile pass

Hi trying to book reservation London to Paris. I need my pass cover number for my mobile pass to make a reservation and was told the best way to get it was to make a post on here. Thanks!

1 year ago

Kraisorn O VongsurakraiRight on track

asked in Eurail & Interrail Passes

leaving in 3 hours, cannot activate my pass

1 year ago

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