General

I had a reservation for an INOUI from Paris to Barcelona and it arrived 82 minutes late.Is there a way to get a refund?The reservation was made via the Interrail provider.Thanks in advance!

We want to give a special shoutout to @MartijnV @soveas @Lorenzo.f15 @CatyRoss @polyman & @JonK  for joining our internal online lunch and learn series. Our team really enjoyed learning about your experiences and how we can improve our app, website, and Pass.Some of the session's highlights included learning about @CatyRoss’s passion for making rail maps. They're really cool! Switzerland is her favorite destination to Euraill/Interrail and you can check out her map, here. Another highlight was learning about the deep dive rail exploration into Eastern Europe by @MartijnV. Read his super interesting posts on alternative border crossings here and here.We plan to have more opportunities to involve our community in the future. If helping Eurail improve is your cup of tea, then join our Innovation Train Group here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with you

We reserved a ticket and a seat on Eurostar train from London to Brussels on 22 September at 19:34. We would like to take an earlier train that day but it looks like all the earlier have either no tickets or seats. What are the chances of being able to buy a ticket and seat on an earlier Eurostar train by simply showing up early at the st pancras train station and talking to a Eurostar ticket agent?  We would use the Eurail global pass to buy the ticket.

Hi everyone! I am considering buying a 4-day Greek Island Pass for myself and my sister, but before purchasing, I would like to clarify an issue that seems to have popped up for many others. Is it or is it no longer required to book domestic ferries in chronological order? I’m seeing some conflicting information (both saying yes and no) on the forum, and wanted to see if I can clarify this.The reason I am wondering is because I would like to start by booking a 5-day stay in Naxos during September (i.e. a return ticket) via the Hellenic Seaways website. From Naxos, I would like to make the most out of my pass and use it one day to go to Paros, and maybe to another island nearby (bringing me to 4 days in total of travelling domestically). However, I do not want to risk that by booking the return ticket online, I cannot use the pass at all during the days in between going to Naxos and leaving Naxos. We would be leaving Greece immediately after our return from Naxos, and could thus not mak

The French national railways has announced that rail traffic between Modane and St-Michel-Valloire will be disrupted for the coming weeks due to a landslide that was reported in the French Alps on 27th August. This would impact train journeys on the route between Paris – Turin – Milan. Read more about it on the SNCF website. If you were planning to travel on the impacted route, we recommend using an alternative route via Zurich. Please note that the route from Paris – Zurich – Milan is currently facing a delay due to the closure of the Gotthard Tunnel in Switzerland (check post below for more information). Please make sure to check the SBB timetable shortly before departure of your planned journeys for up-to-date information. Additionally, due to weather conditions, multiple railway lines in the Alps are currently disrupted in Austria, Switzerland, and Italy. Please check the ÖBB website for updated information to see if your planned journey will be impacted for travel in Austria. Ther

I am from Canada and will be traveling from Civitavecchia to Rome for the first time. I am not familiar with the train stations in Italy. When planning my trip, it shows two options for Rome: Rome and Rome Termini. Which one is the correct one to choose if my hotel is the Crowne Plaza? Also, should I expect any issues with getting a ticket if I don't reserve ahead of time?

How do I get a refund for the TGV seat reservations I made with the Interrail route planner if the route doesn’t reopen before I travel?

We would like to visit our friends in Germany.  They use the Montabaur station.  When we type it into reservations it doesn’t show up. Is it not included it is a DB train from Munich?

With the recent disruptions of multiple railways lines in the Alps, will my train - named RJ 131 - be affected on its journey from Vienna to Venice? It leaves on the morning of Sept 7th at 6 am.

Hi everybody, i’d like to travel with my 11 years old (12 when we’ll make the trip) through France and Spain. We live in Brussels and we have planned to go to Nimes, Lleida, Zaragoza, Madrid, Toledo,Granada, San Sebastian and Biarritz. I would like to know if you think that it will be cheaper if we travel with the pass or not.

Hello, I searched trying to find an answer to this question but I still need some clarification. I would like to start my travel a few days AFTER my 28th birthday. Could I “activate” the pass the day before my birthday and pick a first travel day, but not actually use the train that day? Or is the pass not “activated” at the start of your first travel day if you don’t physically scan your pass at the train station and start your journey.  Thank you!!!! 

Hello - I had 2 fraudulent charges made on my AMEX to EURAIL, and I need to get them reversed ASAP.

Hello to all of you! I would like to know if I buy the Global Pass, can I use some days to move around in the same country? 

If I have the Eurail Global Pass, what is the max days ahead of departure that I can reserve my seat?

I currently have a work visa in the UK and have been here for over three years.My visa expires at the end of September this year and I would like to travel around Europe for two months from the beginning of September.Is the InterRail Pass available in this case?I believe I am entitled to buy an InterRail pass because my work visa in the UK is still valid at the start of my trip and I have been resident in the UK for more than six months.However, that visa will expire at the end of September and I will be entering the UK on a tourist visa when I re-enter the UK after my tour of Europe. In that case, will I not be able to use my InterRail pass as I will not be resident in the UK when I re-enter?I will visit some friends in the UK for the last time after my European tour and then return to my home country.Please let me know if anyone has had a similar experience.Thank you. 

Am I able to request a refund on a day not used for my global pass? I have a family of 5 and only used 4 daysthanks Betty

how can I use the ticket without a smartphone? Can I download it to a Web-version?

Hello, we are planning to travel within Austria (many cities) and finish in Germany. In total 5 train travels (all in December 2023). I have a few questions I could use help with please:1: Am I correct to get a 5 Trip Pass? Will it work from Austria to Germany?2: Should I make seat reservations before I leave for the trip?3: Are their limits on how many pieces of luggage we can take with us?4: If we make reservations, can the reservation be changed easily?Thanks for your help.

HiWas able to reserve Oslo S to Bergen trains seats on 13 October 2023.Also tried to reserve seats on the Bergen to Oslo S train for 17 October 2023 but unable to do so.vy.no shows all trains after 15 October 2023 as being sold out.Email to vy.no says 3 weeks answer delay so no timely help there!Any ideas on what’s going on? Should I book a flight instead now or wait?Thanks

Hi there, I have recently booked a ticket but am unable to access the online ticket. I accidently chose delivery via post, how do I change this as our postal services does not work in my country. I need an electronic copy to apply for a visa, looking forward to your response. 

My partner is running the Berlin Marathon and figured we’d travel to a few countries in Europe while we’re at it. First we arrive in Paris…Option 1 (Paris - stay 3 nights)>>>(Berlin - stay 3 nights)>>>(Barcelona-3 nights)>>>(Paris-stay 1 to 2 nights)Option 2 (Paris - stay one night)>>>(Amsterdam - stay two nights)>>>(Berlin - stay 3 nights)>>>(Barcelona-3 nights)>>>(Paris-stay 1 to 2 nights)Which would be more feasible?  What is there to do in Paris, Amsterdam, Berlin and Barcelona? What are the must visit places and food places to visit? or should we replace our visit with another country? 

Hey Guys, my girlfriend and me are in Barcelona right now and thinking about doing a day trip to Blanes. Therefore, we hoped to use our global passes. The problem is, that the Rail Planner app couldn't find the station of Blanes.My app is updated to the latest version. Also, RENFE website as well as the official tourist information tells us trains are operating. Does anybody know if and how we could use our passes for the day trip? Anyways, thanks for your help.

I’m planning my train route through Italy and some trains are showing that I need a seat reservation but with no price. When I go to make that seat reservation it states that seat reservations are unavailable. What do I do in this situation? Thanks in advance for the help.    

Hello everyone,My friends and I have received the Interrail France-Germany Pass and will be traveling by train from Germany to France in September. In Germany, you can use the pass to travel on public transportation. Now we're wondering, can we also use the Interrail France-Germany Pass for public transportation in France?Thanks in advance for the answers

Hi I'm about to start a 2 month global pass trip and not sure what size bag is recommended. I'm planning to go to Scandinavia and then across to South Eastern Europe so I'll need cold and hot weather clothing. Any other tips welcome!