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12367 Topics
0
000New aboard
asked in Eurail & Interrail Passes
Notification in ''my Pass'' in Rail Planner app: - "Something went wrong" "We couldn't load your Pass details. Make sure you are online and try again."

Hi, when I click "My Pass" in the Rail Planner app it loads and says: "Something went wrong""We couldn't load your Pass details. Make sure you are online and try again." I am using Wi-Fi. My phone and Rail Planner app are up to date, I reinstalled the app and restarted my phone but still the same issue. I also clicked "Enable error logging". I am in the middle of my travels and am travelling tomorrow. Help.

1471
Camilo.
2 years ago
R
RangerlikeRail rookie
asked in Eurail & Interrail Passes
Sharing ''My Trip'' in the app with other travelers

I created a trip in the app and would like to share it with other travelers so they don’t have to create their own trips, which are the same. Is there a way to share the My Trip that I created?

1251
Camilo.
2 years ago
Sufyan Khan
Sufyan KhanNew aboard
asked in Eurail & Interrail Passes
Does Global Pass cover within UK travel? (newcastle to Paris)

Hi Community,I am planning to visit UK/Europe and wondering if Eurail global pass covers the travel within UK? My planned journeys are:Preston, UK to London, UKLondon to NewCastle Upon TyneNewCastle to ParisParis to BrusselsBrussels to RotterdamRotterdam to AmsterdamAmsterdam to FrankfurtFrankfurt to NewCastle, UKDoes any of this travel not covered by Eurail Global Pass?Would appreciate the advise.

1781
Camilo.
2 years ago
A
AlbertRight on track
asked in Eurail & Interrail Passes
If I activate it now, my validation time starts right? Can I make reservations, without activating the Pass?

I take my first train on June 7, if I activate it now, the validation time starts, right?  and you say that I can reserve my trains and buy through the page but, without activating the pass or can it be activated from the day I take my first train? help

1223
Camilo.
2 years ago
Karin Maurer
Karin MaurerNew aboard
asked in Eurail & Interrail Passes
I need a Pass Cover number and have my unused travel days added back to my Pass.

Hello, I’ve now been waiting over two weeks for help in customer service, I need my pass cover number and my three travel days that were unused to be added back to my pass. I will require using these as soon as possible to finish my trip. 

671
Camilo.
2 years ago
K
Full steam ahead
KCHFull steam ahead
asked in Eurail & Interrail Passes
Wrong date of birth on my Interrail pass

Hello, I have just noticed that the date of birth is incorrect on my interrail pass which I just bought and I am about to start travelling in one week. I've already tried to contact with the customer service via chatbot and online submissions however there is no reply …Who else should I contact to correct this?

1381
Camilo.
2 years ago
Michiko Tanaka
Michiko TanakaNew aboard
asked in Eurail & Interrail Passes
I cannot activate mobile pass using my passport number

I cannot activate my mobile pass using my passport number. I need to travel tomorrow.

631
Camilo.
2 years ago
LaDonna Curteman
LaDonna CurtemanNew aboard
asked in Eurail & Interrail Passes
Share trip plan. How can we easily add the same trips and trains?

There are 4 travels going together and we all have our passes activated on our own phones but we want to easily add the same trips and trains. Is there an easy way to do this or do we all need to add the trip/trains individually? 

13861
Camilo.
2 years ago
L
lmuuRight on track
asked in Train connections & reservations
Delay compensation- no response

I think it's very wired that I submitted the delay compensation form (https://www.eurail.com/en/help/delay-compensation) twice but nobody came to contact me nor did I receive any compensation. I'm wondering if I can find someone help me here.

64110
N
Railmaster
2 years ago
M
MarinusRight on track
asked in Eurail & Interrail Passes
Hoe kan ik een reisdag activeren? Ik zie alleen de naam van ''mytrip''

Hoe kan ik een reisdag, gepland, activeren? in my journey staat niets dan alleen de reisnaam.klik ik hierop, dan zie ik mijn reis, maar NO Journey added.hoe kan ik ik mijn reis  geadded krijgen?

3665
M
2 years ago
Jana.mariee
Jana.marieeNew aboard
asked in Eurail & Interrail Passes
Can I transfer my pass to someone else?

Is the global ticket transferable to another person? I have already bought the ticket but cannot use it and would now give it away to a friend, is that possible?

26872
C
2 years ago
Elena Piai
Elena PiaiRail rookie
asked in Train connections & reservations
Is it possible to change the time we take the train but keep the original seat reservation ticket?

Hi guys, my friend and I have a seat reservation for a train, but since we arrived in the city we realised that it is too early for us, as we still would like to enjoy the city. Do you think it is possible to change the time of the train but keeping the reservation?

592
Elena Piai
2 years ago
Jennifer Lang
Jennifer LangNew aboard
asked in Eurail & Interrail Passes
Pass with 50% Flash sale. Can we purchase now and travel in 2 years later?

Hi there,myself and my fiancé are looking to travel in 2024 for our honeymoon, are we able to buy the flash sale tickets just now and save them for then?  hope you can help.

1911
C
2 years ago
L
LevouiNew aboard
posted in Travelling by train
How to spend time 5AM-4PM in Padova

I'll be arriving sunday at 5AM in Padova but don't know how to spend my time until I can access the adress I am going to (surprise visit!) I have a huge backpack with me so I don't think I'll be allowed in anywhere/IDK where to safely store my luggage before I venture out into the city. Does anyone know places or a strategy I can use? I'm also parttime student so maybe I can enter study rooms or the university library?Thank you in advance!

541
C
2 years ago
B
Keeps calm and carries on
brinsKeeps calm and carries on
posted in Eurail & Interrail Passes
urgent! pass cover number needed

I’ve messaged @Magdalena but can anyone else help please!? 

301
C
2 years ago
S
sonyafalkovskaiaRail rookie
asked in Eurail & Interrail Passes
Wrong country of residence. What should I do?

I urgently need to change my country of residence as it was incorrect when I purchased the Global pass 1 month. I am due to activate my pass on Wednesday 13th June (in a day). I have contacted customer service multiple times with no answer and am getting nervous. Please could this be flagged. 

611
C
2 years ago
Felix Huang
Full steam ahead
Felix HuangFull steam ahead
asked in Train connections & reservations
Eurostar PNR code

I cannot find the PNR code for eurostar ticket in my email. The email says it can be found under the train details, but I didn't find it.

99112
Felix Huang
Full steam ahead
2 years ago
Katrina Yentch
Katrina YentchRail rookie
asked in Eurail & Interrail Passes
Do I buy one or two passes?

Hello, I am traveling at the end of September to France, the Netherlands, Denmark, and Sweden. I will spend the most time traveling between several destinations within France, particularly Paris, Reims, and Strasbourg. Does that mean I need to buy a separate pass for France AND another one for multiple travel days between different countries?

675
M
Full steam ahead
2 years ago
hannahLM
hannahLMRight on track
asked in Eurail & Interrail Passes
Refunds/protection for refunds?

hi - it looks like if i havent activated my pass yet then it will be simple to get a refund. but the boioking platform then offers choice of additional refund protection for 23 euros. Do I need to get this extra protection or is an unactivated pass still ok to get full refund? Im worried that i might book my pass and then find that i cant get the seat  reservations i need (espesh for eurostar) -am travelling in october o hoping its long enough away but in cae I wanted to have the back up of a refund..thoughts welcome! thanks! :)

1528
M
Full steam ahead
2 years ago
B
Keeps calm and carries on
barbelouilleKeeps calm and carries on
posted in Eurail & Interrail Passes
Cher Interrail

Bonjour cher Interrail,Planifiez un voyage avec toi n est pas facile, voire impissible.Tes horaires sont aleatoires, ne correspondent pkus avec ce que nous avions prevu, heureusement que j avais planifié il y a qualques mois parce que depuis peu tout les horaires ont changé…Nous sommes obligés de nous rendre sur toutes les societes de transport dans les pays ou nous allons…Je voulais savoir, quelqu un lit tout ces posts ?Vous vous rendez compte du bordel que represente votre planificateur ?Vous comptez faire quelquechose ?Reveillez vous.... 

343
M
Full steam ahead
2 years ago
Stef Neyrinck
Stef NeyrinckNew aboard
asked in Train connections & reservations
Trains to Poland in september already booked

Hi, I’m trying to reserve a train to Poland in september, but it says that all the seats are already booked. What do i do?

302
M
Full steam ahead
2 years ago
P
pbsustainRail rookie
asked in Train connections & reservations
Seat reservations required but train time shown is different

Have two passes starting Sep. 10. First train is from Geneva at 9:15AM but when I tried to get seat reservations it only showed from Noon. Should I get those or is it for a different train or am I trying to get them too early or what is going on? Thanks in advance

9710
A
Railly clever
2 years ago
Felix Blaster
Felix BlasterNew aboard
asked in Eurail & Interrail Passes
Pass types and reservations

Hi, one question. I would like a quote to leave Italy and go to Slovakia and back. In the pisos selector select only Italy (departure) and Slovakia (arrival)? Or do I necessarily have to select Austria as well? Because it gives me different costs. I should just visit Slovakia without (possibly) stopping in Austria. Does the use of the ticket refer to within 24 hours of the initial stamp? Because necessarily I would only need the first day out and the day of return about 10 days awayCiao, una domanda. Vorrei un preventivo per partire dall'Italia e andare un Slovacchia e ritorno. Nel selezionatore pisos selezionare solo Italia (partenza) e Slovacchia  (arrivo)? O devo necessariamente selezionare anche l Austria? Perché mi da dei costi diversi. Io dovrei solo visitare la Slovacchia senza (possibilmente) fermarmi in Austria.Mentee l'utilizzo del biglietto si riferisce in gionro di 24 ore dal timbro iniziale? Perché necessariamente a me servirebbe solo il primo gionri di andata e il giorno

382
Angelo
Railmaster
2 years ago
Katharina Schwendner
Katharina SchwendnerRight on track
asked in Train connections & reservations
Es gelten Bedingungen“? “Conditions are valid"

(ENGLISH)Hello,I'm still brand new here and would like to start in a month & don't want to do anything wrong … In my selected route abroad and also on my selected route back to the home country, i get a notification saying  “Conditions are valid" (orange bars, see picture 1). It is said that these conditions apply to travel with a one country pass and that more information could be found under "travel information".Unfortunately, I couldn't find any "travel information", nor find out why this notification is not displayed for all of the possibile routes this day  (but exactly for the routes we have chosen, since we are happy to have longer stops at the individual train stations —> picture 2 and 3).What do I have to do now or do I have to consider something special? Why is that shown to me (only on the selected routes)?I am grateful for any help!Kind regards, Katharina :) (GERMAN)Hallo,bin noch ganz neu hier und möchte gerne in einem Monat starten & nichts falsch machen…Bei me

21710
Katharina Schwendner
2 years ago
Karin van Os
Karin van OsNew aboard
posted in Train connections & reservations
Reservations Berlin - Gdansk. Advice?

Dear everyone,I was hoping that someone could help me with the following: I am trying to make a seat reservation for the train from Berlin to Gdansk, but I get the following pop up message: ‘No price results were found for this connection. It is possible that the train is fully booked for pass holders. Please try searching for another connection or find an alternative way to book’.For me it is hard to believe that this train is fully booked as it is in 2 months and it does not seem like a super popular route to me.. I did understood that reservations also can be made at the station, but I’d rather do this in advance. Could anyone help me? :) Thank you so much in advance!!!P.s. one last question: sometimes seat reservation is recommended but not required. Could it be possible, when no reservation is made, that you are not allowed into the train? 

3886
A
Full steam ahead
2 years ago
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