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12288 Topics

Lucas WrightNew aboard

asked in Train connections & reservations

URGENT! Pass Cover Number Needed

I am attempting to book a seat reservation through travel.b-europe.com but need my pass cover number, please let me know how to get it or DM me with one! I can provide order numbers there as well.

542

2 years ago

oaoaoaaNew aboard

asked in Travelling by train

URGENT: Pass Cover Number for seat reservation (Mobile Pass)

Hi, as previous topics, I need a pass cover number for my mobile pass in order to reserve seats using a third party website (TGV, not interail). I’ve tried emailing the support team but no response. Urgent help required, thanks very much. @Nanja ?

2322

2 years ago

ssetamanRight on track

asked in Train connections & reservations

Urgent: Pass Cover Number for seat reservation (mobile pass)

I'm trying to make a seat reservation for the TGV 9812 from PARIS AEROPORT CDG2 TGV ROISSY to Montpellier Saint-Roch at 09:58-14:05 on July 7. The Eurail website says that prices are unavailable for this train. If I try to book through travel.b-europe.com instead, there are still some available seats. However, in order to book my seat, the website requests a Pass Cover number in the "Ticket Details" section. Since I have a mobile Eurail pass, I do not have a Pass Cover number and am unable to complete the reservation. How can I receive a Pass Cover Number? Is there an alternative way to book a seat on this train? Thank you.

2417

2 years ago

andreasdrejerRight on track

asked in Train connections & reservations

URGENT: Pass Cover Number for seat reservation (Mobile Pass)

Hi everyoneI can see that you can either call SNCF to get an pass cover number to book seat reservations in France (I only have a mobile pass). I see that that somebody have been lucky to get the pass cover number directly by asking here in the forum. Hope someone can help me.Best regards,Andreas Drejer

25513

2 years ago

Alexander ElliottRail rookie

asked in Train connections & reservations

Pass Cover Number needed for seat reservations (mobile pass)

Hi there,Currently facing similar issues with many others. I am trying to book 2 seat reservations for 18 July Lyon Part-Dieu → Aix-en-Provence TGV (14:04 - 15:30) train via travel.b-europe since Eurail’s internal site states that the reservations are unavailable. However, I cannot proceed with the booking since I do not have a pass cover number since I am using a mobile pass.I have already contacted customer support, but I understand that there are long wait times that may drag for weeks, so I am hoping someone can provide me the pass cover number! Will need it urgently to confirm accommodations and other travel plans.

1734

2 years ago

AJeuroNew aboard

asked in Train connections & reservations

Pass cover number for mobile pass

I have two mobile 1st class passes through eurail but need the pass cover numbers to make a seat reservation for a tvg train from CDG airport to Nîmes. I need this urgently and require a response asap, please.

71085

2 years ago

seconds12New aboard

asked in Eurail & Interrail Passes

Booking reservations - all need to be send by mail and wont arrive on time. What to do?

I am from the US, and tried booking for our trip in europe from spain to france or even spain to italy. It came up alot of having to ship it to post but the mail will not arrive in time and do not wish to ship towards address there because it could get lost. I tried calling the number and it did not work, and was wondering any help or options.

664

2 years ago

emilie2001Right on track

asked in Eurail & Interrail Passes

Inbound used up. How to get it back?

Hello, I need help to book my seat online to come back in France. It rest me 2 days of interail pass that I have to use before Tuesday 26th of July before midnight. Also, I have a problem with the inbound day 😭😭 someone can explain me how book my seat reservation online ? also when I want to add my ticket in the pass it is written that « it look like you have used all your inbound/Outbound journey you will need to buy a separate ticket to make this journey » : how I can use my inbound day to come back in my country or how I can buy this separate ticket 😭 Please help me 😖😖Emilie

10911

2 years ago

fedee11Rail rookie

asked in Eurail & Interrail Passes

pass

Hello! Can Simeone please tell me what is a travel day? with the pass 7 days within 1 month i can do 7 trips and stay away as many days as i want until he reach of 30 or i can stay away only 7 days?

473

2 years ago

IvanLRRail rookie

asked in Eurail & Interrail Passes

Doubt about the expiration of my pass

Hello, I have already purchased the Interrail pass, but for personal reasons I will finally not be able to make the trip I had planned for this August. I have read that I have 11 months from the moment of purchase to activate my Interrail pass, but that it can also be deactivated later. My question is whether I could activate the pass, for example, in November and deactivate it immediately afterwards so that I have 11 more months to go and be able to make my long-awaited trip in the summer of 2023 without my pass expiring and without losing my purchase. Thank you very much in advance.

562

2 years ago

edynaRail rookie

asked in Train connections & reservations

Haven't received the seat reservation confirmation email

I booked several seat reservations for my trip to France, Switzerland, and Italy this week. I booked it two hours ago and haven't received the confirmation email yet. My payment is also succeeded.I got to this page but nothing in my email. Anyone else experience delayed confirmation and eventually secured the reservation? Thanks

1894

2 years ago

Rochus van PergeRail rookie

asked in Train connections & reservations

No confirmation after seat reservation

Hi,I reserved 3 places on the train from Duisburg Hbf to Berlin Hbf. It departs on the 17th of July. After this reservation, I did not receive a confirmation e-mail. And it is also not showing in ‘my reservations’

1378

2 years ago

JamorancaRail rookie

posted in Train connections & reservations

How do multileg-multi trips work in interrail portal reservation, and findings so far. Hamburg-Kiruna

Hello,The questions below refer to the seat reservation in the interrail portal. Assume traject Hamburg-Stockholm August 4 departure 10:53, Stockholm-Kiruna august 5 departure 18:11)1.Whenever I make a reservation in interrail portal that combines several legs from different train operators all involving reservations: do either all of them succeed or all of them fail, or either some of them succeed (and I am charged for) and some not?2. In the case that the there are several trips, (e.g. Hamburg-Stockholm on august 4, and Stockholm-Kiruna on 5th), each trip added separately in the cart, do all of them success, or in could be that some of them succeed and some others do not?Below it is my understanding of how the reservations work. Maybe it could help some other people . Please correct me if I am wrong1.An overview of the availability of seats/couchetes is not always provided in the interrail reservation page. (e.g. it may allow you to book). However, you need to commit to the reservati

1035

2 years ago

Armin van de WaterNew aboard

asked in Train connections & reservations

Reserved never existed so extra money spent on tickets and accomodation.

So right now at the moment my girlfriend is coming home after a dreadful travel using interrail. The reservated seats never existed on multiple occasions which meant they had to book extra tickets that were not from the pass and had to pay extra money even though the pass should cover their train tickets. On multiple occasions they had to book residencies for the night because the booked train was full and they had nowhere to sit even though seats were reservated. Come to the final day of their pass they want to go home and booked a direct train from Prague to Amsterdam, however after preparing to leave and having booked their tickets a few weeks ago, they show up at the train station where the train that had their reserved seats never went and didnt even exist. So now they have to book new tickets and book a place to stay the night even though they followed Interrails instructions. How do i contact interrail about this cause they hide behind their chat bot that has worthless answers

691

2 years ago

desperadoKeeps calm and carries on

asked in Eurail & Interrail Passes

How to report train companies where mobile app not recognised?

How can I report train companies where the mobile app should be recognised but isn’t?Examples include;Poland - Polregio (several other friends have reported problems here too)UK - All of them that I tried - Avanti West Coast, LNER, Trans Pennine Express, Thameslink, Southern.Fortunately since I was born in the UK, I was able to explain. Someone whose English wasn’t as good might have problems.Perhaps you might consider providing some text in each of the local languages that the passholder can show at a ticket check if there’s a problem?

1945

2 years ago

traveloveRail rookie

asked in Train connections & reservations

VISA card not accepted by SNCF

When I called SNCF for a seat reservation I found out that my EU Visa card is not accepted. I was told that only American Express and French cards are accepted. As far as i know this is not legal. I also read somewhere that Visa cards are accepted. Is this normal or they just made up an excuse to not give seat reservations? Did it happen to you?

2382

2 years ago

tunasam33Right on track

asked in Train connections & reservations

Budapest- Sofia Halkali. How much is the reserv fee?

Hi I bought a seat reswrvation from Budapest to Craiova then Vidin then Sofia arrives at 17.17.and the sofia halkali departure at 18.30But in case of an delay i need to do the reserv fastly.How much is the resv fee?Can i pay with euro or credit card?And im gonna buy for tuesday 18 30 da i think it wont be too crowded ur thinks adn experiences?Thank u

631

2 years ago

LordanNew aboard

asked in Eurail & Interrail Passes

Phone Broken mobile pass

Hi!I broke my phone and it is a complete brick, so I am unable to transfer the pass. I have bought a new phone so I just need my pass to be disconnected from my old phone so I can add it to my new phone can someone please help! Sincerely, Lordan Charest

611

2 years ago

SJC1967Rail rookie

asked in Eurail & Interrail Passes

Activate in 11 months - does that mean I start travel by that date or activate it but start travel later?

I purchased a mobile 2 month continuous pass on 10/5/2022 and I understand I have to activate it within 11 months of purchase. Does that mean I have to start travel by that date or can i activate it but then start travel at a later date ?So for example activate it on 01/04/2023 but start travel on 01/06/23 for a period of 2 months.Any help greatly appreciated.Thanks

2183

2 years ago

jessestuartNew aboard

asked in Train connections & reservations

First Class seat reservation showing as N/A

Hi all,First time traveller on the Eurail. My wife and I just purchased first class tickets and will be traveling through all of August.When I try to book some things like London to Amsterdam for example, a seat reservation is required and there is an option for a first class and second class seat reservation, but when I try booking from Amsterdam to Munich and Munich to Milan which are both overnight trips there is no option for a first class reservation, only a second class option, the first class reservation just comes up as N/A on the Rail Journey App. Is this because first class seats are all taken or another reason? I have added my pass to the app but have not activated it does this matter? Any help on this topic and anything else would be a massive help, including any experience with first class travel and if it is worth it Thanks in advance!Jesse

2701

2 years ago

eodguzmanRail rookie

asked in Train connections & reservations

Reservation conditions not matched due to broken carriage - compensation/refund possible

Hello,We had a reservation from Budapest to Bucharest on the 13th of July, departing 19:10 from Budapest. . We had two tickets in a private compartment (2 people), however in the train the supervisor told us that the carriage was broken and we travelled in a four people compartment, despite we paid the full price for the 2-people option. Is there any possibility to ask for a compensation/refund, given that we travelled in a category different from the reservation?Thanks and regards

652

2 years ago

Lorene GrvsNew aboard

asked in Train connections & reservations

Paris - Amsterdam reservation

Bonjour,Avec une amie nous essayons de réserver un trajet pour paris nord à Amsterdam centraal.Or nous ne sommes pas sûre que nous avons bien terminé notre réservation puisque nous avons pas nos places. Je vous joint un screenshot de ce que nous avons.

662

2 years ago

SHeikh HUnainNew aboard

asked in Train connections & reservations

Can’t find train in the rail planner app

Hi, i am planning to travel from Basel SBB to paris but the train i am looking for is not available on rail planner app, but is showing on eurail website, the train that suits me is available on website of eurail but not on the application so i can add that trip to my mobile pass, what should i do? Should i add it manually?

4692

2 years ago

satbeerus2001Right on track

asked in Train connections & reservations

Seat reservation Brussels - Praque - one segment shows ''you need reservation'' but can't purchase.

Hello,I am trying to book from Brussels to Prague. All segments of this trip show as “ Ready to Board” however one segment shows “ You do not need a reservation but you can buy if you like” but then it also says that I cannot buy reservation seats since they are all sold out - What does this mean?Can we just show up there and board the train despite not having seat reservation? Or we just cannot take this train? All segments of this trip on the website is showing in green as “ Ready to Board” Pls guide. ThanksSatbeer

652

2 years ago

Sara97ptRail rookie

asked in Train connections & reservations

Reservation - Ljubljana to Villach hbf sold out. Possible to get a ticket?

Hello there! I want to book the train from Ljubjana to Villach Hbf on 13th august but the train is sold out.Do you know if it’s just sold out for onlinne tickets or if I buy the ticket on the day of the trip is possible to have the ticket?Thanks a lot for your help

1852

2 years ago

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