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GeethaRight on track

asked in Eurail & Interrail Passes

Global pass (paper form) purchase and tracking

I had purchased Global pass (opted for paper form) online. I did not get an email confirmation. However under my eurail account the order status is marked as ‘paid’. There is no tracking code. How do I track it? who do I contact and how? what if it doesn’t arrive on time

1 year ago

emyrRail rookie

asked in Eurail & Interrail Passes

Transferring my kid's passes

My wife and I bought separate passes, our kids are linked to my wife’s pass but I will travel more days with them (it’s complicated 🤷🏻‍♂️).Is it possible to easily transfer our children’s passes to me before we use them, as I will travel separately with them to another country for a while?I’m worried that my kids won’t be able to travel with me as they will be linked to my wife’s pass!Or is it possible to get an exchange for a family pass even though the parents will travel to different places for a while?Help! I’m confused ☹️

1 year ago

Anne.12_22New aboard

posted in Train connections & reservations

Can't book seat reservations Spain- too risky to book at the station?

Hello everyone,I have a question concerning the seat reservations in Spain. On the internet it says that it‘s not possible to make these online. But since I‘ll be travelling this July, so during the holiday season I am concerned that I won‘t get a place on some trains. Does anyone have experiences with this and can tell me if there is a way to book the seats in advance or whether it‘s just not risky to book them at the train station? Thanks,Anne

1 year ago

OlafRight on track

asked in Train connections & reservations

I cannot find Luxembourg in the app

I want to go from Brussels to Luxembourg. Unfortunately, I cannot find Luxembourg in the Rail-Planner-App.Original:Ich möchte von Brüssel nach Luxemburg fahren. Leider kann ich in der Rail-Planner-App Luxembourg nicht finden.

1 year ago

Jennifer G.Right on track

asked in Train connections & reservations

No seat reservation for 3 year old?

We are traveling with three children next month, two of them have their own interrail global pass, but our 3 year old is too young for his own pass. But he's a little too heavy to be sitting on my lap for hours, so I wanted to include him in our seat reservation (ICE, Germany to France). I was told that wouldn't be possible unless I purchased a seperate ticket for him, at full price. I can't believe there's no way around this, or surely Interrail would have an option to add a toddler pass or something like that? Has anyone else had this problem?

1 year ago

PaxtaxNew aboard

asked in Train connections & reservations

My payment didnt go through and searched reservations are now fully complete

Hi my seat reservation payment didn't went through and now I can't book my seats anymore, because they are now full, for thalys and nightjet, what I need to do now?

1 year ago

Bruce ArthurRail rookie

asked in Train connections & reservations

Can you book a reservations for a journey that isn’t going to be the first journey of the trip?

Can you book a trip that is part of your journey that isn’t going to be your first trip?

1 year ago

Hans-Jörg LeuterKeeps calm and carries on

asked in Eurail & Interrail Passes

sksonRail rookie

asked in Eurail & Interrail Passes

Could anyone provide me with my Eurorail Cover Pass Number?

Hello,Would anyone be able to provide me with my Eurorail Pass Cover Number for my mobile pass? I need it for booking a seat reservation for a train on SNCB. I need to book a train for June 12th. Or would anyone be able to direct me to how I can book a train from Mulhouse to Aix-en-Provence on June 12th departing at 10 AM? The Eurorail seat reservations website only directs me to SNCB. Thanks!

1 year ago

StefanRail rookie

asked in Train connections & reservations

Exchange of seat reservations

Hey!I have an first class Interrail ticket and unfortunately I was not able to reserve my own sleeper compartment on the Interrail website for the night trains from Stockholn to Lulea (NT 92) and from Narvik to Arlanda C (NT 93), but "only " a ticket in a 6-person sleeper car. Can I exchange the reservations?

1 year ago

Vivienne CausemannNew aboard

asked in Eurail & Interrail Passes

Bought Italy but see it is not valid to and from Italy. What to do?

Hello, I want to travel from Bregenz in Austria to Lecce and back, so I bought the Italy Pass. Now as I wanted to do the seat reservations, I saw, that it is not valid for the way to and from Italy, is that true?Which Pass could I use? Or would the Italy Pass actually have worked from Austria? I also have to do a trip to Germany in the same month, but actually already booked…Any ideas?Thanks so much..Vivienne

1 year ago

Cyndi GheraRight on track

asked in Train connections & reservations

Trying to book sleeper for 4 from Venice to Saltzburg

Is there a way to book 4 people in a sleeper together from Venice to Saltzburger? I thought I saw this but now I don’t see this option. Any guidance and tips would be appreciated as I have never done this before.

1 year ago

Charlotte PereiraNew aboard

asked in Eurail & Interrail Passes

Travel to your country home at the end of the trip - included or count as travel day?

hello,I want to go from Split to Paris, my home town. Do the travels between this two cities are included in the Pass or do they count like days of travel? thanks !

1 year ago

FedezRail rookie

asked in Train connections & reservations

Reservations required or not and where to book?

Hi, i Will travel with some Friends in August, can you give me some advices about seats reservation?3 AugustBologna to Innsbruck 7:45-12:36 : Seat reservation Is mandatory? Where i can book it?Innsbruck to Budapest 14:17-21:19 : Seat reservation Is mandatory? Where i can book it? 14 AugustMunchen hbf to Bologna 13:34-20:16 :Seat reservation Is mandatory? Where i can book it? For all the other trains i'll take the reservation is not required. Do you advice me to book Seat reservation?Thanks

1 year ago

NikdemNew aboard

asked in Eurail & Interrail Passes

One journey is accidentally counted as a travel day so I can't take my last journey

Hello,Together with a group of friends, I am traveling with a won DiscoverEU ticket and the Interrail Pass application. We travel from May 26 and end on June 11. We still have two days of travel. My problem is that today I tried to book a ticket in the application from Vienna to Warsaw (11/06) and the application showed that I had used all the days. Searching for a problem, I came across a history of journeys in which I found the theoretically completed journey (2.06) that did not take place - as a result, I have one day less travel left, so I cannot book a ticket for the last day of travel. The other members of my group do not have any problems with the application. I sincerely hope that I will be able to count on your help.

1 year ago

Joris MathijssenFull steam ahead

asked in Eurail & Interrail Passes

Ordered a pass 2 weeks ago. I have been charged but did not receive anything.

I ordered a pass 2 weeks ago, the payment went right and got charged for the amount but i did not receive a pass or a code afterthat. I made multiple tweets, dm’s and created a ticket but still did not receive any answer. Anyone here that can help me?

1 year ago

Léa NiffRail rookie

asked in Train connections & reservations

How to make the reservation from Athens to Kalambaka - says not available

Hello! I’m planning my trip from Athens to the meteores (kalambaka) and I tried to book my train ticket via the app, it couldn’t find any train so I tried on the eurail website (it could find the train this time) but this time it said « no available from interail.eu »So what I am supposed to do to make a reservation ? (I even tried on trainose, the train official website but I don’t have the interail discount) thanks for your help!

1 year ago

princyRight on track

asked in Train connections & reservations

Can't book Eurostar

Hi, I am trying to book the Eurostar but as I have mobile ticket I can’t seem to book without the long ticket number….. I’m trying to book from London to Amsterdam.

1 year ago

Maeve O'ReillyRight on track

asked in Eurail & Interrail Passes

Name on passport doesn't match name on pass

Would there be a problem if surname on passport is different to name on the Inter rail Pass. The one on the passport is the Irish/ Gaelic version so NiRaghallaigh and on the Interrail Pass it’s O’Reilly.

1 year ago

Marta OliveiraRail rookie

asked in Eurail & Interrail Passes

Can I skip one country? Or do I have to travel to countries in a row?

Hi. I am thinking of buying the global pass to go to Praga, Viena, Bratislava and Budapest. My question is:I have a friend in Bratislava and I will go with him to Budapest by car. Can I use my pass from Vienna to Bratislava and then Budapest to my home country or I have to do my trips in a row (like Bratislava to Budapest and then Budapest to my hometown)? Thank you in advance.

1 year ago

Olaf PfeiferRight on track

asked in Eurail & Interrail Passes

How do I delete empty travel days ?

Hi, I have a problem with my 4 day global pass, because it shows an empty day with no trips as a travel day. Thus, I cannot complete my journey! Help help....The 'empty day' was originally assigned as my first travel day, but I changed that and left earlier. However, I was never able to remove that day - there was no option in my app - and it also did not vanish by itself although I did not travel and had no trips on that day. How can this be changed?

1 year ago

DickyRail rookie

asked in Eurail & Interrail Passes

Trip not appear on My Pass

Selected Trip do not appear on my Pass appear it on the travel day on my Pass.

1 year ago

HewertsonRight on track

asked in Eurail & Interrail Passes

Problems with 'My Trip' on the mobile pass

Hi, I’m a first time user and am having problems with the mobile app.I add the first three trains to ‘My Trip’.They appear as a list - so far so good.However if I close the app and come back to it later -When I press ‘My Trip’ only one of the previously entered trains appears.Press ‘My Trip’ again and a different random train from the previously entered trains appears.I can’t get the whole list to appear.This has a knock on effect when I try adding the trains to ‘My Pass’Only one random train appears on the ticket!Has anyone else had this problem - am I doing something wrong?Using iPhone X, software 15.4, Interrail app version 23.0.0Many thanks

1 year ago

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