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Hello, im going on my first interrail trip with my partner but when it comes to reserving i try and add a traveler and it says the name or pass are wrong, i have tried on both of our passes to add the other and still the same problem and i have checked it's all written exactly the same as the confirmation email, i don't know if anyone else has has this issue and if so can you help me please? 

Hi guys,  I already purchase the 4 days interrail global pass and ready to go to our trip this week. But I have some questions:I plan to use three day pass to go for my 1st trip (13 - 19 August ) and plan to use the remaining 1 day pass to travel to Sweden on 27 August. Is it possible? What should I do on the app to make sure that wont lose the remaining one? I plan to take a direct train that will depart around 5 am arrive on 00.01 the next day. It is counted as 1 day or 2 days? Is it better for me to take the train that arrive earlier? Can we use all trains/metro in Amsterdam and Paris? Or only train that we can find the route on rail planner apps?  Last, what are your tips/advices for a smooth travel with family on current condition?Thanks very much for your kind reply!  Best regards,Ana

How do I change the date of my train reservation?

hey! I try my best to book the train today at 17.17 from Copenhagen central station to Hamburg central station. but the train does not show in the app, what should I do? It is an IC train so I should be able to take it. How do I make sure I have a valid ticket

I have bought the 50 anniversary Interrail ticket 3 weeks ago, But I filled in my residence wrong and didn’t realise it until 4 days ago, please help me to reach the customer service because i arranged my reservations and i should start start my travel soon I have submitted my request, I worry so much now, anybody can help me to flag my request? thank you so much! 

Hello Interrail Community! My name is Minaa, and I bought a continuous interrail ticket a few weeks ago. While filling in my details, I put in my parent's adress in Switzerland (my Nationality is also Swiss) but I am actually living in the Netherlands since 2 years already. So my initial outbound journey is from - and my final inbound journey is to the Netherlands. I will be travelling really soon, so I contacted the customer service 2 weeks ago, but I still don't have an answer (and the pass has not been activated yet). Will it be possible to change this soon? Thanks a looot in advance!

Hi! I bought a 7 day in 1 month pass a few months ago for my Europe trip, but now plans have changes and I only need 4 days. So after reading the FAQs I bought the 4 day pass so that the 7 day can be refunded. However, after purchasing,I have not received the email for the pass number so I can’t start the refund process. I did an email to customer service but still waiting to hear back after 48hours. Hoping someone can help me with my two problems:)

Hi, I tried to add my pass to Rail Planner but didn't work. Also tried to restart my phone, re-installing the app. I had an iPhone some months ago and I thought that maybe on that device will works, but neither this. I don't know what to try more and technically I’ll travel within 6 days, on 16 August.

Hi, I want to travel from Saarbrücken to Mannheim and the interrail app suggests TGV9551 at 10:58 but does not say it requires reservations. Is this true?? I thought all TGV travel needed reservations? Is it because it's completely within Germany that it doesn't? Thanks,Q  

Hello,  has anybody purchased a Eurail Pass from Klook?  This company has been recommended to me, but I have never heard of them before.

Eurail time table was not updated. But I was able to reserve the seats for this journey. Is this normal in Eurail pass?

Hi guys, I won an Interrail Pass this spring and I have already planned my trip for late August. I bought my seat reservations but one of the tickets hasn't arrived and the Eurail team wrote me that it can't be reshipped due to the lack of time. I can't find any information about the refund of a single ticket, whilst having the possibility to use the other ones I have purchased. Have you ever had a similar experience? Could you help me?

If I choose to travel to a place where I don't need to a reservation seta, will I not receive a QR code? just on time? how does it work, you only receive the QR code if you pay for the reservation and if you don't pay you have to wait to see if there will be any empty accents?

Dit staat in de FAQ: Je kunt de reis die aan je Pas is gekoppeld nog wijzigen totdat je je Pas activeert. Als je Pas eenmaal is geactiveerd, kun je je reis niet meer ontkoppelen of een andere reis koppelen.Nu heb ik voor de Global pass voor 2 maanden 7 verschillende trips gepland. Ik neem aan dat ik weer een nieuwe trip kan koppelen als de datum van de voorgaande trips is verlopen. Geldt dat ook voor twee opvolgende reizen in dezelfde trip bij 1e op 1/9 de 2e op 2/9?

Hello everyone, I have sent this email to the three support emails of Interrail, and I was wondering if this situation also happened to another person, because I´m worried this is not normal… Hi, my name is Lara and I have won a #DiscoverEU travel ticket.After submitting my booking form, I have received an email byhello@start-discover.eu (on 01/06/2022) saying that they had verifiedmy identity successfully, but i did not receive any furtherinformations on my DiscoverEU travel ticket, or the account thatwould've been created for me, as it is said after submitting thebooking form:"Within the hour, you will receive via e-mail your flex pass. Theemail has as a subject “Your order is confirmed – here’s what’s next”and is sent from the email address “

I heard that when you book an outbound journey, you also need to book an inbound journey. But we are traveling one-way. Only need an outbound.  Is this possible?

We are planning to go from Leeds to Gatwick on Aug. 19. It’s not to catch a flight, but stay at a hotel there that night.I know the strike days planned are the 18th and 20th, but does anyone know whether I should expect issues on the 19th?We can change plans and go closer to south of London if needed, but would prefer to leave the Leeds area on the 19th if possible.Thank you very much.

Hi, I wondering if anyone could help me with the refund rules for a seat reservation Milano-Paris made through the Interrail portal. On the ticket it states that the ticket is refundable up to 30 minutes before departure. If I cancel the ticket through the Interrail portal, will I be refunded the full amount? Thanks!  

Hello, is there no posibility to call Interrail by phone? I booked a ticket and now there a no seats left for my journey to France. Thanks!

Hello I contacted customer service three weeks ago to change my country of residence, as I moved countries. However, I have not received a reply and my trip starts TOMORROW.So I kindly ask you for your help to contact me so that customer service can change my country of residence.Thank you!

After all the problems we read about, I wonder whether anybody has any comments or experiences about getting value from a pass?Here is ours:We have 2 senior first class IR global passes for 10 days in 2 months, and have the first half of it planned next week. Out of interest I  checked the first class turn up and go prices of all the trains we have planned and amazed that these come in at nearly £1000 each and we have a second trip planned after that, which would be many hundreds in fares as well.The routing is:Siracuse to SalernoSalerno to BolognaBologna to NurembergNuremburg to BrusselsOOI our second trip on these passes are currently planned as:Monaco to VeniceVenice to Vienna2 days based in Vienna (Salzburg and Budapest?)Then Vienna to Prague.Brussels to Leeds3 Low cost flights from UK will be about £500 in totaI, compared with a minimum of £900 for home to London then Eurosta

Does somebody have a recent experience in the train Istanbul-Bucharest or Istanbul-Sofia? And could tell me how the ride was and if and how you have managed to get the reservation. 

Hello, I have a digital Interrail pass  with 4 flexible trips within a month and wanted to book my last ticket for August 12th from Basel to Berlin in the Railplanner app (i.e. back to my country of residence). It was only possible to set the current day, August 2nd, das of the booking and I could no longer delete it. Now the app shows me that I had already used this day, 2.8., as the last day of travel, even though I had not booked a trip there at all. But I have to go from Basel to Berlin on August 12th. I already asked for help at the Station desk and capable Friends, Bus no Solution of the Problem. So, does  anyone here has an idea? Would be great :) 

Dear All,I have a Global Interrail Pass, Poland is my country of residence and I am trying to book a seat on a Warsaw-Berlin train, PKP Intercity does not allow making that reservation online (it would for a domestic connection, but not international), so I tried to use the Interrail booking system. It does not seem to work: the reservation prices don't show the places are supposedly/possibly sold out, but that doesn't seem true, because sometimes prices do show, on the very same trains. But even then I can't do the booking, because the only option the system knows is to send it to me via paper mail, and when I fill in the address, I am told it is too late and it wouldn't reach me on time. Is this really the only option? Can't I just have the reservation sent in printable electronic form?

Hi, I’m trying to get back to Paris from Frankfurt but can’t seem to book a ticket beyond Karlsruhe HBF. If anyone has some advice that would be great.I tried the Rail Planner/Eurail site and DB bahn.Thanks